1/5 Ian J. 5 years ago on Google
I've
been
a
regular
customer
at
Isla
for
over
2
years.
I've
been
for
countless
massages.
I
have
recommended
the
place
to
friends,
3
of
which
also
now
make
regular
appointments.
Today
however
I
received
a
very
disappointing
experience.
I
booked
a
1
hour
full
body
oil
massage
for
13:15
(price
139zł)
and
arrived
5
minutes
early.
At
13:25
the
girl
on
reception
told
me
they
were
running
late
and
as
such
I
could
only
have
a
30
minute
back
massage.
This
was
obviously
disappointing
as
I
wanted
a
full
body
massage,
my
legs
were
feeling
very
stiff,
so
I
particularly
wanted
them
done.
At
13:35
my
massage
finally
began.
During
what
should
have
been
a
relaxing
massage,
I
could
hear
staff
arguing,
which
was
a
bit
odd
and
didn't
help
create
a
relaxing
experience.
The
massage
itself
was
good.
Finally,
when
it
came
to
payment,
rather
than
being
charged
half
the
price
of
the
1
hour
I
had
booked
(which
would
have
been
69.50zł),
I
was
charged
the
price
for
a
30
minute
back
massage
(89zł).
I
pointed
out
to
the
girl
that
surely
I
should
only
be
charged
half
the
price
of
the
1
hour
massage
that
I
booked.
The
girl
said
no,
the
price
of
30
minute
back
massage
was
more
than
half.
I
explained
that
I
hadn't
booked
that,
that
I
had
booked
an
hour
full
body
and
it
was
not
my
fault
that
they
were
running
late
and
were
unable
to
provide
the
service
I
booked!
But
again,
the
girl
said
no.
If
that's
how
you
treat
loyal
long
standing
customers
I'll
go
elsewhere
in
future.
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