Featured Reviews


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  • 1/5 katie o. 4 years ago on Google
    (Translated by Google) Bad service at the emergency reception. You wait forever, more than in social security. The two girls who changed their turn at reception super rude, unprofessionals who do not give you an answer about the waiting time and answer you with an unjustified arrogance. I went to ask him and he started talking on the phone and I had to leave after a while without being treated. For people like them, I do not return to this clinic or everyone who commented on it in the waiting room. I have already seen your answers with similar complaints and you can save the answer and the email you provide; What you have to do is change the staff for a more appropriate and professional ... It is not a good taste to come to the emergency room but you meet people like this and they just spoiled the day. (Original) Pésimo servicio de atención en recepción de urgencias. Esperas eternas, más que en la seguridad social. Las dos chicas que cambiaron de turno en recepción súper maleducadas, poco profesionales que no te dan una respuesta sobre el tiempo de espera y te contestan con una prepotencia injustificada. Fui a preguntarle y se puso a hablar por teléfono y me tuve que ir después de un tiempo sin que me atendiera. Por gente como ellas, no vuelvo a esta clínica ni todos los que lo comentamos en la sala de espera. Ya he visto vuestras respuestas con quejas similares y os podéis ahorrar la respuesta y el correo que facilitáis; lo que tenéis que hacer es cambiar el personal por uno más adecuado y profesional... No es plato de buen gusto venir a urgencias pero te encuentras con gente como esta y te acaban de estropear el día.
    6 people found this review helpful 👍

  • 1/5 Tony P. 4 years ago on Google
    (Translated by Google) Arrival to the emergency room at 09:00 in the morning. Two people in the emergency room. Collection of general patient information, operations, allergies, etrc ... 9:15 Arrival of the dorctor for first evaluation 10:55 Performing an x-ray, (when the doctor asked for an ultrasound) 20mint. to come find her for the x-ray. You don't see anything, you have to do an ultrasound, the machine is busy and until 16:00 it is not free. It is not clear that it produces the pains in the ultrasound. A TAC is performed at 7:00 p.m. After asking the nurses what happens with the results at 9:00 p.m. already quite annoying, they tell us that they have already claimed them and that they have just given them to the doctor. At 21:35 the doctor appears with the results that, he cannot give us a diagnosis because nothing is seen. Whenever my wife has needed to go to the emergency room, we have come here, and everything had been acceptable, this time it has not been acceptable that amount of waiting time, in a center that was not exactly saturated. Have it look at the quality of your service (Original) Llegada a urgencias a las 09:00 de la mañana. Dos personas en urgencias. Recogida de los datos de informacion general del paciente, operaciones, alergias, etrc...9:15 LLegada del dorctor para primera evaluacion 10:55 Realizacion de una radiografia, (cuando el doctor pidio una ecografia) 20mint. para venir a buscarla para la radiografia. No se ve nada, hay que hacer una ecografia, la maquina esta ocupada y hasta las 16:00 no esta libre. No se ve claramente que produce los dolores en la ecografia. Se realIza un TAC A LAS 19.00H Despues de preguntar a las enfermeras que pasa con los resultados a las 21:00 ya bastante molestos, nos dicen que ya los han reclamado y que se los acaban de dar al doctor. A las 21:35 aparece el doctor con los resultados que, no nos puede dar un diagnostico por que no se ve nada. Siempre que mi mujer ha necesitado ir de urgencias hemos venido aqui, y todo habia sido aceptable, esta vez no ha sido aceptable esa cantidad de tiempo de esperas ,en un centro que no estaba precisamente saturado. Que se lo hagan mirar la calidad de su servicio
    5 people found this review helpful 👍

  • 1/5 Vanessa B. 4 years ago on Google
    (Translated by Google) The lady at the reception little want to work. And the general medicine emergency doctor very little empathy. I have to say that once I went for gynecology and the attention was unbeatable. (Original) La señora de recepción poca ganas de trabajar. Y el médico de urgencias de medicina general muy poca empatia. He de decir que una vez fui por ginecologia y la atención fue inmejorable.
    4 people found this review helpful 👍

  • 1/5 karla ruiz c. 4 years ago on Google
    (Translated by Google) Too bad, it's the 2nd time I go and it really is an emergency. Very large blows on face and arms, by fall. And the long wait. More than 2 hours And the first time I went it was the same. More than 1 hour waiting to be treated and the doctor said he did not know he had. (Original) Muy mal, es la 2da vez que voy y realmente es una emergencia. Golpes muy grandes en cara y brazos, por caída. Y la espera muy larga. Más de 2 horas. Y la primera vez que fui fue igual. Más de 1 hora esperando para ser atendida y que el dr dijera que no sabía que tenia.
    4 people found this review helpful 👍

  • 1/5 Jonathan B. 4 years ago on Google
    (Translated by Google) Very slow in the emergency room. Social security much faster. Upon arrival they give you the peace of mind that you would expect little since there are few people in the waiting room. But it is not true. Almost three hours of waiting. (Original) Muy lentos en las urgencias. La seguridad social mucho más rápida. Al llegar te dan la tranquilidad de que esperaras poco ya que hay poca gente en sala de espera. Pero no es cierto. Casi tres horas de espera.
    4 people found this review helpful 👍

  • 1/5 Pepi R. 4 years ago on Google
    (Translated by Google) The lady receiving external inquiries is very bad and has no professionalism (Original) La señora de recepción de consultas externas es pésima y no tiene profesionalidad
    3 people found this review helpful 👍

  • 4/5 baldiri b. 2 months ago on Google • 224 reviews New
    Good medical service, pediatrician on weekends very good.

  • 5/5 Merche Palanques J. 4 years ago on Google
    (Translated by Google) I am sick with oncology and I must emphasize the professionalism and the excellent treatment of nurses and the great medical team. But it should be noted that with the excellence they offer and how difficult it is to treat the sick, we would like the team of nurses who offer us that peace of mind not to change since that causes us insecurity and in our state we like to have the peace of mind of seeing those who take care of us so well. Although there are signings that are a love. Thank you for everything you transmit to us. (Original) Soy enferma de oncologia y debo subrayar la profesionalidad y el trato tan excelente de las enfermeras y el gran equipo médico. Pero hay que señalar q con la excelencia q ofrecen y lo difícil que es el trato hacia nosotros los enfermos, nos gustaría que el equipo de enfermeras que nos ofrecen esa tranquilidad no fuera cambiando ya que eso nos produce inseguridad y en nuestro estado nos gusta tener la tranquilidad de ver a quienes nos cuidan tan bien. Aunque hay fichajes q son un amor. Gracias por todo lo que nos transmitís.
    3 people found this review helpful 👍

  • 1/5 Tiffany M. 2 years ago on Google
    Nurses are not friendly. I had to do a covid test and the nurse was so rough that when I sneezed after I sneezed blood one day after and I still have bright red blood. I was given no medication even though I was feeling sick. I was just sent away.
    3 people found this review helpful 👍

  • 1/5 Mikel R. 4 years ago on Google
    (Translated by Google) Bad phone assistance, more than an hour moving from one phone to another and yet they have not been able to give me visiting time. (Original) Asistencia telefónica pésima, más de una hora pasando de un teléfono a otro y aun así no han sido capaces de darme hora de visita.
    3 people found this review helpful 👍

  • 5/5 Eduard M. 2 months ago on Google • 213 reviews New
    They treated me wonderfully

  • 5/5 Javier B. 2 months ago on Google • 203 reviews New
    Excellent atention. It indicates that it has a parking area, but it has very few spaces.

  • 1/5 Raiane S. 3 months ago on Google • 178 reviews New
    Terrible customer service. They will not accept my Mapfre mutual insurance company with policy number because it does not have the card number.

  • 2/5 Pascual F. 4 years ago on Google
    (Translated by Google) I've been watching how the other patients skipped me for more than an hour. When I have gone to ask why, they have scolded me and made me wait even longer. At times like this you wonder if it's really worth having private mutual. Order please. (Original) He estado viendo como los demás pacientes se me saltaban durante más de una hora. Cuando he ido a preguntar por qué, me han reñido y me han hecho esperar más aun. En momentos como este te preguntas si realmente vale la pena tener mutua privada. Orden, por favor.
    2 people found this review helpful 👍

  • 1/5 Isabel S. 4 years ago on Google
    (Translated by Google) The urgencies are getting worse (Original) Las urgencias cada vez son peores
    2 people found this review helpful 👍

  • 5/5 Lolo F. 4 years ago on Google
    (Translated by Google) I had surgery on the gallbladder and I stayed at the clinic one night and I must say that everything has been excellent. The doctor, the stretcher, the anesthetist, the girls at the reception and especially the nurses and assistants, (both day and night) who have been super friendly. The room is very comfortable. The treatment has been excellent and they have taken care of me and informed me at all times. Many thanks!! (Original) Me operaron de la vesícula y estuve una noche en la clínica y debo decir que todo ha sido excelente. El médico, el camillero, el anestesista, las chicas de la recepción y sobre todo las enfermeras y auxiliares, (tanto las de día como las de la noche) que han sido súper amables. La habitación es muy cómoda. El trato ha sido excelente y me han cuidado e informado en todo momento. Muchísimas gracias!!
    2 people found this review helpful 👍

  • 5/5 Paquita S. 3 years ago on Google
    (Translated by Google) Whenever I have been there they have treated me very well, especially the ray team, very professional and friendly. (Original) Siempre que he ido me han atendido muy bien, sobre todo el equipo de rayos, muy profesionales y trato cercano.
    2 people found this review helpful 👍

  • 1/5 Núria V. 4 years ago on Google
    (Translated by Google) Very slow and service to improve (Original) Muy lentos y servicio a mejorar
    2 people found this review helpful 👍

  • 1/5 Isabella Marques C. 1 year ago on Google
    I have never waited so much for an urgency. More than 2 hours here and nothing!!! Nothing. I came with my boyfriend and Nobody came to tell us something or at least ask if we were fine. And that because the urgencies is almost empty...They disrespectfully just got us waiting. Pathetic!
    2 people found this review helpful 👍

  • 1/5 annitttaaaa 3 years ago on Google
    (Translated by Google) Pesimo deal and the word emergencies could remove it from the poster. Both the receptionists and the nurses are quite rude and stupid. 4 hours of waiting when the room was empty but inside they had a great time since the laughter was continuous and could be heard from the waiting room. (Original) Pesimo trato y la palabra urgencias la podrian quitar del cartel. Tanto las recepcionistas como las enfermeras bastante bordes y estupidas. 4 horas de espera cuando la sala estaba vacia pero dentro se lo pasaban muy bien ya que las risas eran continuas y se oían desde la sala de espera.
    2 people found this review helpful 👍

  • 5/5 Erol N. 2 years ago on Google
    Wonderful experience with Clínica Remei. Dr. F. Capell was a wonderful surgeon, and the staff was always helpful and kind. They ensured I had a smooth prep, surgery, and follow-up. I am so glad I chose this clinic and would highly recommend to anyone.
    2 people found this review helpful 👍

  • 4/5 Manuel O. 3 months ago on Google • 115 reviews New
    The emergency room is working very well

  • 5/5 Rosa M. 2 months ago on Google • 106 reviews New
    I've been visited by Dr Natalia Rodríguez from otorhinolaryngology and she's fantastic, too bad she only visits on Wednesday afternoons and if you have any problems you have to wait until the following Wednesday and it's not a holiday.

  • 1/5 paola g. 3 months ago on Google • 22 reviews New
    This is the third time I've tried to post this review. But they "deleted" it for not complying with Google's rules. A disaster of intervention. They gave me sedation even against my will, having previously agreed with the doctors to use only local anesthesia. The ward nurses refused to change my line despite the pain I was suffering, which caused phlebitis that I had to cure with antibiotics. I had serious complications after the intervention and obviously went to another emergency room. More ever!
    1 person found this review helpful 👍

  • 5/5 Albert T. 4 years ago on Google
    (Translated by Google) Good job. Health! ? (Original) Bona feina. Salut! ?
    1 person found this review helpful 👍

  • 1/5 J. R. 4 years ago on Google
    (Translated by Google) Telephone attention is a RESPECT for patients. They hang you over and over again. (Original) La atenció telefònica és una FALTA de RESPECTE als pacients. Et pengen una i altra vegada.
    1 person found this review helpful 👍

  • 4/5 xu f. 4 years ago on Google
    (Translated by Google) We have been several times , rest well , only the last time we are not very happy , we had an appointment at 18: 50 , we have been waiting for 2 hours , besides , he has told us we are last , I don't know why we are last (Original) Hemos estado varia veces,resto bien ,solamente la ultima vez no estamos muy contentos,teniamos cita a las 18:50,llevamos 2 horas esperando,ademas,nos ha dicho somos ultimos,no se porque somos ultimos
    1 person found this review helpful 👍

  • 5/5 Fran P. 4 years ago on Google
    (Translated by Google) Highlight the good treatment received by all the staff of the center, I was admitted for a crusader operation a few months ago and everything went very well. From the medical team of Dr. Punsoda to the nurses who treated me after surgery. Very professional and close. (Original) Destacar el buen trato recibido por todo el personal del centro, estuve ingresado por una operación de cruzado hace unos meses y todo fue muy bien. Des del equipo médico del Dr. Punsoda hasta las enfermeras que me atendierón post-operación. Muy profesionales y cercanos.
    1 person found this review helpful 👍

  • 5/5 Gabriela Q. 4 years ago on Google
    (Translated by Google) The nursing service is very friendly. External consultations have good doctors. What limps a little is the radiology service, the area is outdated, there is little time for the external service. (Original) El servicio de enfermería es muy amable. Las consultas externas tienen médicos buenos. Lo que cojea un poco es el servicio de radiología, la zona está anticuada, hay poco horario para el servicio externo.
    1 person found this review helpful 👍

  • 5/5 Roman M. 4 years ago on Google
    (Translated by Google) Hi. On January 16, 2020 I was operated in this Clinic. From minute one to the last I felt very well there .. Good deal, everything very well .. Thank you for everything !!!!! (Original) Hola. El dia 16 de enero del 2020 me operaron en esta Clinica. Desde minuto uno hasta el ultimo me sentido muy bien alli.. Buen trato, todo muy bien.. Gracias por todo!!!!!
    1 person found this review helpful 👍

  • 2/5 Carles C. 4 years ago on Google
    (Translated by Google) I came for a consultation to a traumatologist and he wanted to sell me all the treatments they had. It looked more like an insurance store, where from the receptionists the doctor was giving you triptychs with prices and treatments. (Original) Vine para una consulta a un traumatólogo y me quiso vender todos los tratamientos que tenían. Parecía más bien una tienda de seguros, dónde des de las recepcionistas al doctor te iban dando trípticos con precios y tratamientos.
    1 person found this review helpful 👍

  • 1/5 Salva C. 4 years ago on Google
    (Translated by Google) I went for a simple knee operation and a little more and I lose mobility due to an operating room infection. Above the traumatologist it took quite a while to see what could be an infection. After that I had to visit other public and private hospitals, and both the protocol and the facilities are much better prepared to try and minimize these cases. The truth is not recommended. (Original) Vaig anar per una senzilla operació de genoll i una mica més i perdo la mobilitat per una infecció de quiròfan. A sobre el traumatòleg va trigar bastant a veure que podria ser una infecció. Després d'això he hagut de visitar altres hospitals públics i privats, i tant el protocol com les instal·lacions estan molt més preparades per intentar minimitzar aquests casos. Poc recomanable la veritat.
    1 person found this review helpful 👍

  • 2/5 Gi s. 4 years ago on Google
    (Translated by Google) Extremely poor emergency service. Every time I went I had to wait at least 2 hours. The triage is done by the administration and should be done by a nurse. There are no people in the waiting room and at the entrance I am told that I have at least 1 hour. And it is 7pm on a weekday. (Original) Servei urgències molt deficient. Sempre que he anat he hagut d esperar mínim 2h. El triage el fa l' administrativa i ho hauria de fer una infermera. No hi ha gent a la sala d' espera i ja d entrada em diuen que mínim tinc per 1 hora. I són les 19h d un dia entre setmana .
    1 person found this review helpful 👍

  • 4/5 laura c. 4 years ago on Google
    (Translated by Google) They operated on my mother, and everyone absolutely all the staff was wonderful! No bad faces, all kind and willing to continue the conversation. Attentive In addition, the entire operation went well, and we cannot be happier about our stay there and the result! (Original) Operaron a mi madre, y todos absolutamente todo el personal fue maravilloso! Nada de malas caras, todos amables y dispuestos a seguir la conversación. Atentos. Además toda la operación salió bien, y no podemos estar más contentas de nuestra estancia allá y del resultado!
    1 person found this review helpful 👍

  • 1/5 Valentina A. 2 years ago on Google
    I got my appointment at 12 and they let me wait until 13 before visit me Very bad organized
    1 person found this review helpful 👍

  • 1/5 Rosamary F. 4 years ago on Google
    (Translated by Google) Bad emergency care, I am very close to doctors, bad diagnosis ... I will not be back (Original) Mala atención de urgencias, trato muy borde de doctor@s, mal diagnóstico.... no volveré
    1 person found this review helpful 👍

  • 1/5 Jav v. 2 years ago on Google
    Waiting almost 2 hours at this point for a simple antibiotic. Still haven’t seen a doctor (or even a nurse for that matter).
    1 person found this review helpful 👍

  • 5/5 Mariana O. 3 years ago on Google
    (Translated by Google) I went for an emergency and the treatment was excellent. Very nice on the phone too, as I called ahead to verify that they will work with my health insurance. They gave me the results of the tests carried out and the indications. Excellent team. It took a while, but the reason was because they were waiting for results from the lab. Still, it was not more than an hour. (Original) Fui por una emergencia y el trato fue excelente. Muy amables al teléfono también, ya que llame antes para verificar que trabajarán con mi seguro de salud. Me dieron los resultados de las pruebas realizadas y las indicaciones. Excelente equipo. Se tardaron un poco, pero la razón era porque estaban esperando resultados del laboratorio. Aún así, no fue más de una hora.
    1 person found this review helpful 👍

  • 1/5 Andrea Terron H. 3 years ago on Google
    (Translated by Google) Very bad attention, both infermeras and doctors. No communication between them and with patients. Not recommended (Original) Muy mala atención, tanto infermeras como medicos. Sin comunicacion entre ellos y con pacientes. No recomendado
    1 person found this review helpful 👍

  • 5/5 Sara B. 3 years ago on Google
    (Translated by Google) Yesterday I went to the hospital and they treated me quickly, with respect and kindness. Rosa, the nurse who treated me, was very understanding and made my time in the hospital pleasant, and she has a very good hand to catch veins! The doctor was attentive and made sure to see all the possibilities of what could be. Thanks to everyone at the hospital! Take good care of yourself and be well. (Original) Ayer fui al hospital y me atendieron rápido, con respeto y amabilidad. Rosa, la enfermera que me atendió, fue muy comprensiva e hizo mi tiempo en el hospital agradable, y tiene muy buena mano para coger venas! El doctor fue atento y se aseguró de ver todas las posibilidades de lo que podría ser. Gracias a todos en el hospital! Cuídense mucho y estén bien.
    1 person found this review helpful 👍

  • 5/5 Alejandra F. 3 years ago on Google
    (Translated by Google) I have visited the clinic three times for emergencies and consultations. The treatment of doctors and staff fantastic. I recommend it. (Original) He visitat la clínica en tres ocasions per urgències i per consultes. El tracte dels metges i personal fantàstic. La recomano.
    1 person found this review helpful 👍

  • 5/5 r bri g. 5 years ago on Google
    (Translated by Google) Operating is not an illusion and being in a bad state is not in good taste ... In this clinic, I felt really well looked after and cared for. Thanks forever! (Original) Operar-se no fa il·lusió i trobar-se malament no és de bon gust ... En aquesta clínica m'he sentit realment ben atès i cuidat. Gràcies per sempre !!
    1 person found this review helpful 👍

  • 5/5 Beti Martí C. 2 months ago on Google • 42 reviews New
    Very satisfied with the treatment and attention

  • 3/5 Marcos I. 3 months ago on Google • 34 reviews New
    I deeply regret having to give this 3-star review and not being able to give 5 because in my overall attention several professionals participated who were 10 and only the final part was 0. I mean that I cannot generalize but rather specify. Last February 28th, I had surgery on my knee. I remember entering the operating room around 4 pm. But I'm going to summarize and specify. Reception entrance (1:30 p.m.) perfect service from the receptionist, friendly and efficient. Going up to the floor and reception, everything perfect. Good facilities, no saturation and a comfortable and spacious changing room. Without a bed but with a folding chair and so on. The reasonable wait until going down to the operating room. Anesthetist and team very good, pleasant professional etc... Surgeon and team very good, they explained everything to me perfectly, all my questions and made me feel very comfortable. In my case they put an IV in my wrist and punctured me in my back, something like an epidural but it has another name that I don't remember. Then they put me completely to sleep. So far everything is perfect. I went up to the floor around 6:00 p.m., obviously my body from the waist down was very asleep, I felt absolutely nothing. You don't go home until you pee for the first time. Hours passed and nothing at all. The girl on the afternoon shift became quite interested and came to ask questions but I still didn't urinate and my body was absolutely asleep. 10:00 p.m. arrived, shift change. There I realized that I had urinated on myself but only visually because I still had absolutely no control over my bladder or my legs or anything, I could only move my feet a little but I couldn't even stand up or with help. We called and a nurse came, we explained to her that she had deprived me and she told us to continue waiting. We were shocked. My partner went to I don't know where and brought 2 soakers, he lifted me up as best he could and put them under me. 11:00 p.m. I continue to urinate on myself, without being able to control anything, we call and tell her about the soakers, and the nurse does nothing and leaves. My partner is going for more soakers. Since everything is so wet, I try to get up with the crutches, I stand up, I start to urinate on the floor. I can stand alone with the help of the crutches and my partner who supports me. If he lets me go I fall so he can't put the wedge on me either. I sat down in my urine again, I laughed and cried, I was desperate. My partner is going to get more floor soakers. We call the nurse again and BE CAREFUL, we tell her, in addition to the sheets, the couch and the pads, the entire floor is also wet. Do you think he did something? He did absolutely nothing. I think it was 11:45 p.m. when I told my partner, let's get out of here anyway. I stood up and was super focused on my balance and very small steps and obviously with the help of my partner we asked for discharge. My surprise when I left the box is that I found an absolutely empty floor with a room with a bed right next door that they could have given me to sleep in until the anesthesia wore off, a nurse on the computer, absolute calm, and it was not no one capable of assisting me. I also know that there is an anesthetist on duty who no one called to see if everything was normal. We left the hospital, I had to stay leaning against a wall right at the entrance until they came to pick me up in the car. I peed in my car, I peed in my bed, at 4:00am I remember waking up with horrible pain in my bladder and I couldn't urinate at will. It wasn't until 8.00am that I finally got it under control. Now I ask, CLINICA NOSTRA SENYORA DEL REMEI, DO YOU THINK THIS IS A NORMAL PROTOCOL? OR SHOULD HAVE BEEN ATTENDED IN ANOTHER WAY. My only criticism is against that professional who literally left me abandoned sitting in my own urine and I also blame myself for not having reacted, then I thought about it and realized that it was not normal. I'm sure he remembers me, unfortunately for both of us.

  • 5/5 Javier R. 2 months ago on Google • 24 reviews New
    Excellent professionals

  • 4/5 Silvia R. 2 months ago on Google • 22 reviews New
    Friendly treatment both at the reception and in administration. Short and very well organized wait. Quick but very complete visit.

  • 5/5 David I. 3 months ago on Google • 16 reviews New
    Delighted with the service, it is not the first time that both I and my son have used it and we will not hesitate to return if necessary. I congratulate you in all aspects

  • 5/5 luis manuel nadal p. 2 months ago on Google • 9 reviews New
    I always go to the analytics here, because they are great in everything

  • 5/5 Joana A. 2 months ago on Google • 3 reviews New
    Staff very friendly and professional.

  • 5/5 sonia r. 2 months ago on Google • 3 reviews New
    Fast, attentive and efficient! Very happy that's why I recommend it, unbeatable

  • 1/5 olga p. 3 years ago on Google
    (Translated by Google) My experience in the emergency room has been very unpleasant, they have made me feel insignificant as if my pain was not important enough to be there, the treatment of the doctor has been anything but professional (the details in writing in the claim through the occupation). He has dealt with reluctance and has spoken to me with such rudeness, I work as a nursing assistant, I even worked at the Remei and what I have experienced and how they have made me feel today in the emergency room has been painful, it surprises me that working in a profession as vocational as ours, there are people with so little empathy for the patient and so little professionalism, a 0 for today's medical team in the emergency room. I consider it appropriate to present an official claim but there is no one at the reception at the exit, I leave a note of disagreement with the treatment received and I will present my claim in patient care personally, I will not do it through any email. (Original) Mi experiencia en urgencias ha sido muy desagradable, me han hecho sentir insignificante como si mi dolor no fuera suficientemente importante para estar allí, el trato del medico a sido todo menos profesional ( los detalles por escrito en la reclamación a través de la ocu) me ha tratado con una desgana y me ha hablado con tan mala educación, yo trabajo de auxiliar de enfermería, incluso e trabajado en el Remei y lo que he vivido y como me han hecho sentir hoy en urgencias ha sido penoso, me sorprende que trabajando en una profesión tan vocacional como la nuestra, haya gente con tan poca empatia por el paciente y tan poca profesionalidad, un 0 para el equipo médico de hoy en urgencias. Considero oportuno presentar una reclamación oficial pero no hay nadie en recepción a la salida, dejo una nota de desconformidad con el trato recibido y presentaré mi reclamación en atención al paciente personalmente, no lo haré a través de ningún mail.

  • 5/5 Jasmine N. 7 months ago on Google
    Excellent service. I walked in, shared my symptoms and right away was given a urine kit. I waited around 1 hour whilst the doctors analysed the results and then I was walking out with my prescription. Very clean, modern and efficient. Thank you so much!!

  • 1/5 Renad A. 6 months ago on Google
    Entered emergency a Sunday later at night, with extreme infection pain and expansion. I needed urgent communication and action but instead nurses and workers are lacking that while they are laughing, wasting time and eating outside the clinic rooms in a completely careless manner regardless of the patients suffering inside. Not so clean products when collecting my blood and when I asked the old nurse, she was completely rude and offended when there was nothing offending about the question. Wifi password is changed and is not working even though there is no signal in the depth of the clinic rooms so I’m not able to carry any procedures or contact anyone. The nurses outside are loud and careless. The offended lady asked me about my country and why I was here as if it concerned her after being completely rude

  • 5/5 Marta Garcia C. 3 years ago on Google
    (Translated by Google) I went for a test and everything was perfect. Very good care from the first moment of entering the hospital, the reception girls and the doctors and assistants who performed the test. It is the second time I go to this center and everything is perfect! Thank you. (Original) Fui para realizarme una prueba y todo perfecto. Muy buena atención desde el primer momento de entrar en el hospital, las chicas de recepción y los doctores y auxiliares que me realizaron la prueba. Es la segunda vez que voy a este centro y todo perfecto ! Gracias.

  • 5/5 Esther L. 3 years ago on Google
    Molt bon servei i molta paciència per part de tot el personal que ens va atendre...un 10 a la gent de la planta 4.

  • 1/5 Laia P. 4 years ago on Google
    (Translated by Google) I attended a month ago, since I broke my foot by practicing sports and the club where juice has an agreement with this clinic. I pay every year for 10 years, and I will continue to do it because it is mandatory but hopefully I will not hurt myself again because I do not have to return. MORE! First, they had more than an hour in the waiting room, although we were only two people waiting, and the person receiving it answered me in bad ways *. The most important thing: I did not receive a totally necessary medication such as heparin, having the immobilized leg. I could have had a thrombosis, as three other doctors have warned me. One of them told me that the risk was very high, and more considering that I have poor circulation (at the clinic of the remedy and they did not ask me). And to finish, that night the emergency doctor gave me a diagnosis (fracture of perone), but he told me that the specialists had to evaluate whether it was necessary to operate or not. The traumatologists of the remedial clinic, the next day, evaluated my case at a distance and the administrators called me to say that they had authorized me an amount to cover the expenses of the injury and that they wanted to schedule an operation in a few days ( I thought 'still having the inflamed foot?', and that the operation would cost 'so much' of the authorized money. I was almost told more about money than from my injury ... Then I visited a traumatologist from another medical center and told me that it was not necessary to operate because there was almost no displacement of the bone. I'm sorry I asked for a second opinion and I did not let them deal with the medication clinic! (*) When I say that the person receiving me attended to me in bad ways, I say so because after an hour in the waiting room, and even though I had the broken fist, I went to the desk to ask if they knew If it would take a long time to take care of me. He replied that they were "very busy" and that they had "box-ups" ... and he asked me if they were to blame for this situation (?!) I flip! Of course, I replied that if someone could change this situation, it is the management of the clinic by putting more staff, which in no case thought it was the fault of the workers, and less than the person at the reception. But I also added that it did not seem right to have to wait more than an hour when it comes to private service. Far from being put in place and apologizing for the tone exit, he stayed in 'negative' attitude. After a while they made me go to emergency ... and what was the surprise? I noticed that only 3 of the more than 8 boxes that were there were occupied. It is obvious, therefore, that the doctor who attends to emergencies also took care of plants. All a mess! Put more doctors or doctors, please, so they can help you better and so, perhaps, do not forget to prescribe anticoagulants when needed! (Original) Vaig assistir-hi fa un mes, ja que em vaig trencar el peu practicant esport i el club on jugo té conveni amb aquesta clínica. Pago cada any des de fa 10 anys, i ho seguiré fent perquè és obligatori però tant de bo no em torni a lesionar per no haver-hi de tornar MAI MÉS! En primer lloc, em van tenir més d'una hora a la sala d'espera, tot i que només érem dues persones esperant, i la persona de recepció em va contestar de males maneres*. El més important: NO em van receptar una medicació totalment necessària com és l'heparina, tenint com tinc la cama immobilitzada. Podia haver patit una trombosi, segons m'han advertit tres altres doctors. Un d'ells em va dir que el risc havia estat molt alt, i més tenint en compte que tinc mala circulació (a la clínica del remei ni m'ho van preguntar). I per acabar, aquella nit el metge d'urgències em van donar un diagnòstic (fractura de peroné), però em va dir que els especialistes havien d'avaluar si calia operar o no. Els traumatòlegs de clínica del remei, l'endemà, van avaluar el meu cas a distància i les administratives em van trucar per dir que m'havien autoritzat un import per cobrir les despeses de la lesió i que em volien programar operació en pocs dies (vaig pensar ‘encara tenint el peu inflamat?’!), i que l'operació costaria 'tant' dels diners autoritzats. Quasi em van parlar més de diners que de la meva lesió.... Després vaig visitar-me amb un traumatòleg d'un altre centre mèdic i em va dir que no calia operar perquè quasi no hi havia desplaçament de l'os. Sort que vaig demanar una segona opinió i no vaig deixar que em tractessin a la clínica del remei!!! (*) Quan dic que la persona de recepció em va atendre de males maneres, ho dic perquè després d'una hora a la sala d'espera, i tot i que tenia el peroné trencat, vaig anar caminant al taulell a preguntar si sabien si trigarien gaire a atendre'm. Em va contestar que estaven "molt ocupats" i que tenien "els box a tope"... i em va preguntar si ells tenien la culpa d'aquesta situació (?!) vaig flipar! Naturalment, li vaig respondre que si algú podia canviar aquesta situació és la direcció de la clínica posant més personal, que en cap cas creia que fos culpa dels treballadors, i menys de la persona de la recepció. Però també vaig afegir que tampoc em semblava correcte haver d'esperar més d'una hora quan es tracta d'un servei privat. Lluny de posar-se a lloc i demanar disculpes per la sortida de to, es va mantenir en actitud ‘negativa’. Al cap d'una estona em van fer passar a urgències... i quina va ser la sorpresa? Vaig veure que només 3 dels més de 8 box que hi havia estaven ocupats. Resulta obvi, doncs, que el metge que atén a urgències també atenia a plantes. Tot un desastre! Poseu més metges o metgesses, si us plau, perquè puguin atendre millor i perquè així, potser, no s'oblidin de receptar anticoagulants quan cal!

  • 5/5 Xavier B. 8 months ago on Google
    Went to the Emergency Unit last week: the receptionist, the nurses and the attending physician were all great and I was out of there in no time (3 hours). Went back yesterday for a Control Consultation: waited 20 minutes and the attending MD did her job effectively and efficiently. Not only do I not have any complaint, I thank all those involved for everything.

  • 5/5 ONAWA H. 3 years ago on Google
    (Translated by Google) Hello, I speak on behalf of the entire Miquel Alemany family, the word THANK YOU, in capital letters, for your good care, love, affection, pampering! respect, and care for him, thank you for not having left him in these 50 days and having become a FAMILY. THANK YOU!! Looking forward to meeting you and see you soon! ❤️ (Original) Hola, hablo en nombre de toda la familia de Miquel Alemany, la palabra GRACIAS, en mayúsculas, por vuestros buenos cuidados, amor, cariño, mimos! respeto, y cuidados hacia él, gracias por no haberlo dejado en estos 50 días y haber hecho de FAMILIA. GRACIAS!! Ganas de conoceros y veros pronto! ❤️

  • 5/5 Sergi C. 3 years ago on Google
    (Translated by Google) Great professionals! I have come many times since I was little: interventions for me and my family, emergencies, consultations ... and I have always received a very good treatment. It is our reference clinic (Original) Magnífics professionals! He vingut en moltes ocasions des de que era petit: intervencions per mi i per la meva familia ,urgències, consultes.. i sempre he rebut un tracte bonissim. És la nostra clínica de referència

  • 1/5 Beca nata C. 3 years ago on Google
    (Translated by Google) Canceling an operation on a woman for being from Segrià, what a shame! For prevention, a pcr test is done to find out if you have covid or not and already ... It's embarrassing! The publicity that will be done about your clinic will not be good at all! (Original) Cancel·lar una operació a una dona pel fet de ser del Segrià, quina vergonya! Per prevenció, se li fa una prova pcr per saber si te o no el covid i ja... Es vergonyós! La publicitat que es farà de la vostra clínica no serà gens bona!

  • 5/5 Lucy H. 1 year ago on Google
    Excelent instalation the administrative personal was very eficiant and Doctors and Nurces very profesional. I was over nigth recovering for my cirgury and it was a Nurse every 1 a gues .

  • 1/5 Marcel P. 1 year ago on Google
    I gotta say: service was quick and efficient. YET: Attending doctora was horrible and unprofessional. Unimaginably unprofessional. Complained about patients arrival time rather than assessing the medial situation. Was condesending. If you need a hospital urgencia you will go anyways, this serves as a warning to lower expectations and be prepared for unsuitable behvaiour on part of the doctora.

  • 5/5 Javi S. 2 years ago on Google
    Great people that take care of you, open to talk and advise best for your comfort when you need to be under surgery. Installation and rooms wide and clean

  • 5/5 Albert 4 years ago on Google
    (Translated by Google) Excellent care by all professionals who work in this clinic. (Original) Atención excelente por parte de todos los profesionales que trabajan en esta clínica.

  • 5/5 Montse V. 4 years ago on Google
    (Translated by Google) I can only have words of thanks to the Remei Clinic, to all the staff who have treated my father, Salvador Vila Terrades: to Dr. Oliva, an excellent doctor and surgeon, always looking after the patient and informing the family, the infirmary: the 2 Montse, Maya, Bea, ... and all the others whose names I do not remember now that with care, affection and professionalism they take care of the sick 24 hours a day, the auxiliaries, the stretcher-bearers, the Sister Feli, supporting and giving courage, to the coordinators, to the administrative staff, to the cleaning staff, to everyone, because absolutely all of them have treated us in an exquisite, professional and humane way. I have had my father admitted there on several occasions and it has always been so. A 10 for the Remei Clinic. (Original) Sólo puedo tener palabras de agradecimiento a la Clínica del Remei, a todo el personal que ha tratado a mi padre, Salvador Vila Terrades: al Dr. Oliva, excelente médico y cirujano, siempre pendiente del paciente e informando a la familia, al personal de enfermería: las 2 Montse, Maya, Bea, ...y todos los demás cuyos nombres ahora no recuerdo que con esmero, cariño y profesionalidad cuidan a los enfermos las 24 horas del día, a los auxiliares, a los camilleros, a la Hermana Feli, apoyando y dando coraje, a las coordinadoras, al personal administrativo, al personal de limpieza, a todos, pues absolutamente todos nos han tratado de una forma exquisita, profesional y humana. He tenido a mi padre ingresado allí en varias ocasiones y siempre ha sido así. Un 10 para la Clínica del Remei.

  • 5/5 Christian Lozano C. 3 years ago on Google
    Quite fast private clinic emergencies. Helpful and caring staff

  • 5/5 Evelyne A. 2 years ago on Google
    Very friendly and attentive staff, nurses and doctors

  • 5/5 Tim De L. 5 years ago on Google
    Pediatric emergency visits always fast and professional, for new mothers the clinic is a jewel.

  • 5/5 Jan E. 11 months ago on Google
    Nice consultation with the digestive system doctor, clean place, good service, and minimal waiting.

  • 5/5 Katja V. 1 year ago on Google
    I am giving them five stars only because it's impossible to give them more. I have attended an ER at this clinic and my overall experience has been amazing. I only waited for about 5 minutes before they attended me and everyone from the receptionist to the nurses and doctors has been extremely nice and welcoming. I have gone through all the check-ups and scans in less than one hour. The service has been greatly above my expectations. I definitely recommend this clinic. Well done!

  • 1/5 judith 3 years ago on Google
    (Translated by Google) Today a person with a degree of dependence 1 level 2 has been abused at the Remedy Clinic due to a serious organic pathology with a serious prognosis because the receptionist at the clinic has been upset that this person to protect his health and that of others was wearing a mask with ABEK1 P3 filters with the expiration valve tightly covered to protect other people, who simply after queuing tried to ask which floor should go to do - the analysis that the doctor has asked, well dressed, showered, having waited her turn and speaking politely. The receptionist has a problem of hating the disabled and has raised her voice and told her that it was not right for her to stand behind the blue ribbon doing the same social distance that the other people who were in line before her have done. , the previous person had even been leaning against the counter without the paranoia having caused him any paranoia, as the receptionist feels so much hatred and contempt for people with disabilities, he has raised his voice and this person has had of doing the triple of social distance that others or not told him where to climb for analytics. It is surprising that in a clinic there are problems of hatred and contempt for people with organic pathologies and it is a nuisance for a person with immune pathology to protect themselves and others. This receptionist is not trained to work anywhere where people with a recognized physical disability such as a clinic can enter and can cause quite a few problems to people who need help triggering other more serious abuses. (Original) Avui ha rebut abusos a la Clínica del Remei una persona amb un grau de dependència 1 nivell 2 per patologia orgànica greu amb pronòstic greu perquè a la recepcionista de la clínica li ha molestat que aquesta persona per protegir la seva salut i la dels demés portava una màscara amb filtres ABEK1 P3 amb la válvula d'expiració ben tapada per protegir les altres persones, que simplement després de fer la cua intentava preguntar a quin pis havia d'anar a fer - se l'analítica que li ha demanat el metge, ben vestida, dutxada, havent esperat el seu torn i parlant amb educació. La recepcionista té un problema d'odi als discapacitats i li ha aixecat la veu i li ha dit que no era correcte que es posés darrera la cinta blava fent la mateixa distància social que han fet les altres persones que eren a la cua abans que ella, la persona anterior fins i tot s'havia estat apoiant al taulell sense que a la recepcionista li hagués produït cap paranoia, com que la recepcionista sent tant odi i despreci per les persones amb discapacitat, li ha aixecat la veu i aquesta persona ha hagut de fer el triple de distància social que els demés o no li deien on havia de pujar per l'analítica. És sorprenent que a una clínica hi hagi problemes d'odi i despreci a les persones amb patologies orgàniques i sigui una molèstia que una persona amb patologia inmune es protegeixi a si mateixa i els demés. Aquesta recepcionista no està capacitada per treballar a cap lloc on hi puguin entrar persones amb discapacitat física reconeguda com és una clínica i pot causar bastants problemes a persones que necessitin ajuda desencadenant altres abusos més greus.

  • 5/5 Frans C. 1 year ago on Google
    Swift reception although the paperwork to create a customer record is a bit backwards, why not automated (input in iPad for example) the doctor’s visit was great, friendly and experienced, detailed analysis and swift. All good.

  • 1/5 Edmo Vamerlatti C. 1 year ago on Google
    Waiting for more than 2 hours for an urgency. Still haven’t seen a doctor or nurse. Nobody tells you anything. This is my first and last time here.

  • 2/5 Malvina G. 1 year ago on Google
    Incredibly slow and inefficient. You can easily wait for an hour when there are only 1-2 people ahead of you. The doctor quality is a hit or miss. The pediatricians generally are not gentle or kind with children.

  • 2/5 Dina 1 year ago on Google
    I had a surgery at this hospital last month, and it was the worst experience I ever had. To begin with, paperwork took around 1.5 hours despite the fact that the queue was not large. Then, I discovered an error in my surname 🤦when all documents were filled in (hope there won't be troubles with the insurance payments because of this). The next disappointing thing is that the ward I had was equipped with a chair (!) instead of a normal bed. Of course, the chair could be regulated and unfolded, but it didn't save the situation. I can't describe enough what a nightmare it was for me to lie on it after a surgery when you feel pain literally with each movement. The next bitter experience is with nurses. My bandage got glued by blood to the wound - one of the ladies decided to simply tear it off instead of using spray- disinfector or smth to let it first unglue and make the process less painful... And so on.

  • 5/5 Fabio A. 2 months ago on Google • 2 reviews New
    Professionalism

  • 1/5 Montse G. 3 months ago on Google • 1 review New
    I went to the emergency room and the care was very bad. I had a swollen foot and they didn't even do an x-ray. They told me it was an infection and it turned out that it was tendinitis. The doctor wasn't very willing to work.


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