Consistently dirty, mouldy & dilapidated changing rooms, showers, toilets & sauna area. The gym is okay. New photo a few weeks on.. still dirty, disgusting & mouldy. *Edit 2 Day 245 of disgusting, dirty & mouldy changing rooms. Now there is dried in blood or food in another of the cubicles.

Joined this gym and at first everything was fine, good decent equipment plenty classes etc. Things went down hill from there, first they closed the cafe, then they shut the spas temporarily and now permanently. You would think as a business you would want to keep all facilities open rather than risk lots of lost revenue through people leaving, personally know quite a few people cancelling contracts. Could have been good but poor decisions have spoiled it.

Unfortunately going down hill. First the spa was closed temporarily then closed permanently due to rising energy costs. This is then followed by another price increase due to rising energy costs. I feel this is now an excuse. Services have become poorer. Gym equipment that is out of service is usually not fixed for a long time. One treadmill was out of action for 7 weeks! Shower doors etc need fixed but haven’t been. Not great

Avoid membership at all costs!! The jacuzzi and sauna are continually out of working order and it always takes several days to fix. Management and other staff are never friendly nor professional and the Personal Trainers have no interest in giving any help unless they are paid for a private session. Complete waste of money. I am now a member at Bannantynes and find it far superior in every regard.

The gym is nice, with good equipment and is always kept clean. The jacuzzi, sauna and steam room are nice to have as well and the staff are always friendly. However the pool is small and is often full of kids. If you are planning do any actual swimming there is only one small lane that fills up quickly. I have read people complaining that its not family friendly but i don't find this be true. Having said that it's a gym, it's not meant to be kid friendly. If you want to teach your kid to swim, take them to a public pool.

Comprehensive gym with swimming pool, jacuzzi,steam room and sauna. Also has a cafe

Very much going downhill. Good facilities in general and quality gym equipment however there are regularly issues with cleanliness and today we were informed that the spa pools will be closed permanently.

Run down changing rooms Missing locker doors Dirty floors Dirty shower area Members clearing their noses and throats in shower and spitting out in showers cubicles … really disgusting!!! Needs to stop ..!!

First impressions and seems a great place. staff are helpful and friendly all facilities were clean and tidy. I did notice the shower rooms was abit smelly at first BUT after a swim there were cleaners in cleaning. Just thought I would write this review because there's alot of negative reviews for this place.

AWFUL, SNOBBERY and UNFRIENDLY people and lifeguard. AWFUL experience. Do not go here if you have more than one child. Not child friendly at all and not understanding of having young children and adults wanting to swim while also able to watch and look after children. Complained to the manager and receptionist. The lifeguard has no social skills and met with passive aggressive behaviour by lifeguard and will never return to swim at this boring, snobby and unfriendly pool. You go to swim to relax and enjoy time with children, it is not a time to be made to feel un relaxed and not welcome.

Great classes and nice spa facilities, but shockingly terrible air quality. It's suffocating inside and apparently nothing can be done about that. Imagine that using a fan at the gym is the proposed solution! Some people like working out in a stuffy sauna, so this place is for them.

Very pleasant staff. Enjoy the pool and steam room. The gym is good too. Changing rooms are a little dated and tired though adequate , good showers too.

Worst run gym I've came across in a while. Equipment out of use for considerable periods of time and some of the staff only interested in chatting to/up members. OAPs /retirees seem to think they own the gym and moan constantly about children in the swimming pool despite children being allowed to use the pool at certain times. Not family friendly.

Faulty boiler and equipment and they don’t seem to want to invest in a new boiler so the hot water for the pool and showers is often not working. Botch job repairs seems to be how the like to do it. Locker keys are also broken and lockers are stiff to open or close. Has a lot of potential with some investment.

If I could give 10 stars I would! I booked to come for a session on classpass, but the morning of my baby was teething and I reluctantly had to call and cancel. Classpass are RUTHELESS with cancellations so I was already stressed about that + the stress of a sick baby, but when I called up I was immediately put at ease by the amazing receptionist, Emma. She was so lovely, so understanding, and said I could come in tomorrow if it suited me. Gyms are notoriously quite intimidating places, but the customer service here was so great that you'd find it hard to not feel welcome the moment you walk in the door. I was given a full tour by the lovely duty manager, then had a swim and shower that felt like I'd had a day the spa. Honestly, I was having a really bad week and the simple acts of kindness at this place just completely turned it around. Great people, great gym. Would 10000% reccomend.

Rubbish gym, old equipment, some of the equipment doesnt work, the staff are a joke (very unfriendly and dont seem to take things seriously + incompetent), the gym is dirty ie dust on tops of equipment and I will add they only cleaned this one day before they had an inspection. Waste of money. Im only paying as Im locked into a contract otherwise I would love to spend my money at a better gym.

You need to take your own weights to body pump as there isn't enough small weights. People take 2 and 3 sets of small weight so in sufficient for other members.

Very good facilities but misses out on luxury touches expected for membership price eg conditioner in showers or free towels.

Great gym with loads of facilities. The staff are great especially the reception staff... There is one young lady their with dark hair always wears a jacket... she is always upbeat with a great smile for all clients when they come in. Great value for money. And money does not always come into the equation when you need to stay healthy and fit. Keep up the great work Nuffield *****

Recently joined and have used pool/steam/sauna/jacuzzi excellent facilities. Everywhere is clean, the staff are friendly great customer service. I have a yoga class booked next week and hope to use gym after an induction. The gym is big with lots of varied machines.

Poor customer service. Expensive.

Excellent brand new technogym equipment on the gym. It's very nice place and swimming pool is fantastic!

I have been blown away by how friendly and helpful the staff and clientèle are. The kindness and community is so refreshing. Everything is always clean and all the services are first class. Cannot rate the Chesser branch enough

Poor and aggressive communications with gym staff. Otherwise great selection of gym equipment.

Nice gym, with good equipment, the classes that they offer are amazing, they have excellent class instructors. however lockers and equipment are not always clean. The membership is based in 12 month contact which you will not be able to exit at least you have a reallocation. You need to be very carefully when you cancel your membership because they can continue charging the gym's fees after its cancellation. Such as my case, that they continue charging me the membership fee and I did not notice until now, I did email them complaining about this matter and I am still waiting for an answer.

The facilities are reasonable for the price and if you are an adult living within the vicinity it might be worth it. That being said, I don't think the place is particularly family friendly. There are times when large parts of the pool are shut off for lessons leaving your child only a quarter of the pool which is filled with other customers (usually OAPs). As the purpose of taking your child to a pool is usually to teach them to swim, it prevents you from doing this in a meaningful way. If you take your child into the lanes (even if they are fully capable of keeping up), you will be met with the lifeguard barking at you to get out. It seems as if everytime we go, the lifeguard enforces yet another pendantic rule of something we cannot do (e.g. I have to physically be in the spa when my child goes in it.)

Used to be pretty good pre-covid, but it's obviously been mismanaged for the last couple of years. There are a half dozen better gyms in Edinburgh. Combine the state of the place with their shady business practices, and I'd never go back to a Nuffield. If you need to cancel a membership, make sure to get everything in writing because the admin side of things is shockingly inept too, and they'll do all they can to rob you.

Nice bright gym area. Changing rooms are not the best but the gym equipment is good and there’s plenty of cardio equipment which is newish and well kept. If you want to see what bad gym management and appalling customer service is try David Lloyd.

Was in Edinburgh on business and was based 5min from the Gym, used it every day. The staff are super helpful and nothing was too much trouble. Credit where it’s due and it’s definitely due here. Cheers Guys 👍

Was told one thing over the phone then a different thing in person when I was cancelling. I wouldn’t of had to pay an extra month if the person on the phone told me the correct info. Obviously annoyed with the end of contract bs and won’t be coming back ever then.

Love this place .. great , friendly , professional staff , fab pool , jacuzzis , steam and sauna ..☺ I'm there nearly everyday .. !!!

Fair place with plenty squeezed into a compact building. Beware though the gym is over subscribed so at peak times certain areas may become unusable such as issues getting on equipment in gym or pool too full. Just use the function on Google maps which shows you the peak footfall times and avoid them accordingly. Other that that issue it's clean a day tidy with no major issues.

Good atmosphere , friendly helpful staff great pool warm and jacuzzis are great too

A fantastic gym with a great team! Always friendly and supportive. I look forward to visiting again soon ☺️

Plenty parking spaces now .

Very nice gym, one thing I will say is a punching bag or two would be a great addition to the gym

Been a member a month now, being disabled, the fact from car to pool is 2min is fantastic, no stairs. Great pool.. Love it..

Good equipment but some of the elderly folk there are ridiculous, one older woman tried telling me off for being too loud running on the tread mill, and I had it nod along and agree because she would would have involved the manager and try get me banned

Great range of services, good kit on the gym floor, excellent physio service, there always seem to be cleaners keeping the place nice, and all round the staff are lovely.

Average gym, terrible customer service and seems the purposefully make it difficult to cancel even if you pay the extra for a month rolling contract. would not recommend

Gym area is good with modern equipment and plenty of benches. It’s also never really overly busy like some gyms. Pool is good but the sauna / jacuzzi / steam room is showing it’s age so that knocks a star off.

Ian Fisher the Operations Manager is always very helpful and takes on board issues members may have pertaining to the gym. Anna Reilly personal trainer is also fantastic at both giving advice regarding fitness/ training and keeping the general gym area clean and tidy. Gosha the life guard and the female cleaner who works 5 evenings a week are also brilliant, and work very hard for the benefit of members at the gym.

Fantastic club, facilities very good, staff very helpful, gym equipment amazing, spa area so relaxing, been a member 20 years at chesser club.

I like it, the staff are really nice and friendly but the price is a little steep in my opinion

Gym good and staff good, but elderly clientele like to have a go at you for anything and everything from how you park your car, to how you sit in the sauna, to how walk/stand pretty much. Was in this morning at was ‘told off’ by random members of the club about 5 times for nothing. Will stick to the Fountainpark branch from now on, gym equipment not as good but a friendlier clientele resulting in a much more relaxing atmosphere.

Really helpful staff. Always just there when you need them, it's the people here that make this a really great place to get healthier.

Lovely facilities and very friendly and helpful staff.

Have used this gym before. Up visiting my Mum for Christmas. Facilities are great. Used their sauna and when I returned to my towel it had been taken. Told the lifeguard who said I should go into the mens changing room and see if I can find who has it. Looked around but couldn’t identify my towel. Could have easily been a lady that picked it up. Returned to the lifeguard who called reception and said they didn’t have towels on site and couldn’t help me. Was told my best bet was to wait around the showers and see if I spotted who had taken it… Was pretty angry about being told while I’m dripping wet in only swim shorts that they can’t offer any assistance. Originally I only wanted them to provide a towel and I wasn’t bothered about losing a towel. Following the poor customer service I called the manager after leaving as I wanted to be offered compensation for the bad service. Was told all they can offer is an apology. Never experienced such bad customer service in my life. They said the reason they don’t have towels on site is people kept stealing them so was a bit shocked they have passed that problem onto their customers. The only option I was left with was either steal someone else’s towel or sit around until I was dry and leave. I drip dried and got out of there!

My wife has come back after being to Nuffield at Chesser. She went for a swim, and when trying to retrieve her towel, found it was no longer there. She had placed her wash bag over the towel, so it appears it was stolen. Supposedly, according to a staff member, this is the third incident recently where this has happened. However, what is worse is the way she was treated by the staff. When she told them what happened, she received no help in terms of being given anything to use to dry herself. She asked if she could get anything, and eventually (and reluctantly) was given some blue roll to use. Minimal effort was made to come up with a solution. To have your towel stolen at Nuffield is poor, to then be treated in this way is really unacceptable. It's been interesting to see the development of Nuffield recently. No longer can you lower weights loudly on platforms which are designed for this, the heated jacuzzi(s) have been closed due to their expense. Yet, membership has not reduced. You would assume a concerted effort would be made to make sure staff are professional (which you would like to think would include empathy), and maybe could lend a towel from the physio room to someone who has just had their own towel taken and is soaking wet. I sent in a complaint to Nuffield, and received a reply saying they would like to set up a phone call to discuss further. However, after providing them with a time, I heard no further response. Hopefully this review can prepare others for what to expect.

Dott. MATTHEWS change my life. After more than 6 months with weekly review by gp and 2 letter of waiting list from NHS dermatologist department meet him has been a blessed . I was suffering with a severe skin issue and the treatment he gave me has been the only one working . Professional, kind and honest he explain to me in a simple way I can understand. He focus on the issue and find the right step to follow. I will never thank him enough . Highly advice the clinic and all the professionists working there .