Plus Fitness 24/7 Narellan image

Plus Fitness 24/7 Narellan

Gym Fitness center

😠 I had multiple altercations with staff over the phone and no one was able to contact me back at all. I tried numerous time to speak to them in person and over the phone and they kept shoving the responsibility by saying they can't do anything I'll have to wait for a manager. Ok gym, terrible staff a... People often mention Fitness, train, members, staff, equipment, access, time, training, member, extremely,


Address

1 Exchange Parade, Narellan NSW 2567, Australia

Website

www.plusfitness.com.au

Contact

+61 2 4647 9999

Rating on Google Maps

4.10 (53 reviews)

Open on Google Maps

Working Hours

  • Tuesday: (Boxing Day), 8:30 am to 7:30 pm, Hours might differ
  • Wednesday: 8:30 am to 7:30 pm
  • Thursday: 8:30 am to 7:30 pm
  • Friday: 8:30 am to 12:30 pm
  • Saturday: 8 am to 12 pm
  • Sunday: (New Year's Eve), Closed, Hours might differ
  • Monday: (New Year's Day), 8:30 am to 7:30 pm, Hours might differ

Featured Reviews


Frequently mentioned in reviews: Fitness (18) train (16) members (14) staff (13) equipment (11) access (8) time (7) training (7) member (6) extremely (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 King B. 6 years ago on Google
    I had multiple altercations with staff over the phone and no one was able to contact me back at all. I tried numerous time to speak to them in person and over the phone and they kept shoving the responsibility by saying they can't do anything I'll have to wait for a manager. Ok gym, terrible staff and no communications.
    7 people found this review helpful 👍

  • 1/5 Patrick M. 2 years ago on Google
    This is the original review. Note that in the response that came more than a year later, none of my concerns are addressed. The so claimed 24/7 access does not apply to me, even though I am a paying member. Due to an extremely busy schedule I cannot train any other time before 10pm, so training at a 24 hour gym is really the only type of centre that I can train at which unfortunately cancels my chances of training at superior gyms such as the Mount Annan Leisure Centre which is also within proximity to my place of residence. This week I was asked to wait outside in the cold for another member to let into the centre, and regrettably I had to endure three days where I waited for up to 30 minutes waiting for someone to arrive to train after 10pm. I contacted Jodie who advised me that Plus Fitness is experiencing issues with the security access door, and could not offer any other solution than just to simply wait in the cold or to train during staffed hours which does not suit my schedule and contradicts the Plus Fitness slogan of gym access 24/7. Today I was contacted by Anthony who responded to a note I left last night, after having waited 20 minutes in the cold, and stated that he had organised another access card for me to collect before 12pm. Again, having a busy schedule I drove to Plus Fitness Narellan to collect a card that also did not work, and the only solution given by an obnoxious, condescending, and rude Anthony was to simply train at home until they decide to fix the problem, or put the membership on hold or to cancel the membership all together. To eloquently express my unpleasant experiences at Plus Fitness, and exemplify the reason why I must persuade anyone from joining this second rate fitness franchise, I must acknowledge my time as a member at Plus Fitness Camden/Narellan since approximately 2016. Placing my contempt aside, I made the most of my time at Plus Fitness, however constantly feeling dissatisfied with the services provided by the franchise, that may potentially be the problem with the centre, as it is run by individuals who have no passion for the industry, but rather approach it from a commercial point of view with little to no regard for the paying members. I tried training at the Camden facility, but found it small and unwelcoming resembling more a bunker than a gym with mediocre equipment that more often than not was unable to be used due to faulty components. Another annoying aspect is the fact that the weights are never put back in place, and it is commonly the requirement of members to unload a machine prior to being able to use it, which is a troublesome and arduous experience particularly for members who struggle moving 200kgs in weight plates. Equally concerning is the fact that the vast majority of members who train do not use a gym towel, even before the recent pandemic which now is obviously a major issue. In spite of originally not having liked the facilities offered at Plus Fitness I decided to join as it is the closest 24 hour gym to my house. I found the equipment quality of bad calibre except for the very few HammerStrength and Life Fitness pieces, adjustable benches that are extremely heavy to move being a workout in itself just to move them from one place to another. The gyms (Camden/Narellan) are of poor quality, dirty, small, second class equipment and extremely unhelpful staff members without any regard for the members. I could most likely write a book about why not to train at Plus Fitness, but I will end it here, as just writing and cataloguing my unfortunate experience at this franchise is annoying me. DO NOT JOIN!!!! SAVE YOUR TIME & MONEY!!!!! THERE ARE FAR GREATER OPTIONS AROUND THE AREA, WHICH I HAVE NOW DISCOVERED.
    4 people found this review helpful 👍

  • 1/5 Taylor M. 1 year ago on Google
    Signed up as a part of the free until January 2023 deal and got a notification on the 29th of December saying I owe $120. So it’s not free until January lol they just add weeks of fees and dump it on u on New Year’s Day. Proceeded to be rude and condescending over text. staff need some training. Literally eat me
    3 people found this review helpful 👍

  • 4/5 Rhys S. 6 years ago on Google
    Great place to train. Music is heaps loud and plays the same tunes getting killed on the radio. Seriously how am I supposed to get pumped up for a heavy set listening to Ed Sheeran?
    3 people found this review helpful 👍

  • 1/5 Beth C. 4 years ago on Google
    Absolutely pathetic customer service. My partner and i enquired about a trial and were never told about a break in staffed hours from 12:30-3:30pm were no one would be present at the gym. We spoke to head office next door and they said they could "give us a call later" because they arent staffed to let us in. How would that resolve anything? I made multiple calls to organize this trial.... She said No that she cannot allow us to trial on a Monday afternoon during our lunch break. We can't trial after work as we get home at 8pm. Absolutely ridiculous... i work in customer service and will never say No to a customer especially when you would have easily had 2 members sign up today. Goodluck running a business with staff like this.
    2 people found this review helpful 👍

  • 1/5 ibz d. 7 years ago on Google
    Its the worst gym plus unfriendly stuff
    2 people found this review helpful 👍

  • 1/5 Fabrizio F. 4 years ago on Google
    Judy was very rude!! Won't go back there
    1 person found this review helpful 👍

  • 4/5 Katrina M. 5 years ago on Google
    Great creche. Friendly staff.
    1 person found this review helpful 👍

  • 1/5 Patrick M. 3 years ago on Google
    The so claimed 24/7 access does not apply to me, even though I am a paying member. Due to an extremely busy schedule I cannot train any other time before 10pm, so training at a 24 hour gym is really the only type of centre that I can train at which unfortunately cancels my chances of training at superior gyms such as the Mount Annan Leisure Centre which is also within proximity to my place of residence. This week I was asked to wait outside in the cold for another member to let into the centre, and regrettably I had to endure three days where I waited for up to 30 minutes waiting for someone to arrive to train after 10pm. I contacted Jodie who advised me that Plus Fitness is experiencing issues with the security access door, and could not offer any other solution than just to simply wait in the cold or to train during staffed hours which does not suit my schedule and contradicts the Plus Fitness slogan of gym access 24/7. Today I was contacted by Anthony who responded to a note I left last night, after having waited 20 minutes in the cold, and stated that he had organised another access card for me to collect before 12pm. Again, having a busy schedule I drove to Plus Fitness Narellan to collect a card that also did not work, and the only solution given by an obnoxious, condescending, and rude Anthony was to simply train at home until they decide to fix the problem, or put the membership on hold or to cancel the membership all together. To eloquently express my unpleasant experiences at Plus Fitness, and exemplify the reason why I must persuade anyone from joining this second rate fitness franchise, I must acknowledge my time as a member at Plus Fitness Camden/Narellan since approximately 2016. Placing my contempt aside, I made the most of my time at Plus Fitness, however constantly feeling dissatisfied with the services provided by the franchise, that may potentially be the problem with the centre, as it is run by individuals who have no passion for the industry, but rather approach it from a commercial point of view with little to no regard for the paying members. I tried training at the Camden facility, but found it small and unwelcoming resembling more a bunker than a gym with mediocre equipment that more often than not was unable to be used due to faulty components. Another annoying aspect is the fact that the weights are never put back in place, and it is commonly the requirement of members to unload a machine prior to being able to use it, which is a troublesome and arduous experience particularly for members who struggle moving 200kgs in weight plates. Equally concerning is the fact that the vast majority of members who train do not use a gym towel, even before the recent pandemic which now is obviously a major issue. In spite of originally not having liked the facilities offered at Plus Fitness I decided to join as it is the closest 24 hour gym to my house. I found the equipment quality of bad calibre except for the very few HammerStrength and Life Fitness pieces, adjustable benches that are extremely heavy to move being a workout in itself just to move them from one place to another. The gyms (Camden/Narellan) are of poor quality, dirty, small, second class equipment and extremely unhelpful staff members without any regard for the members. I could most likely write a book about why not to train at Plus Fitness, but I will end it here, as just writing and cataloguing my unfortunate experience at this franchise is annoying me. DO NOT JOIN!!!! SAVE YOUR TIME & MONEY!!!!! THERE ARE FAR GREATER OPTIONS AROUND THE AREA, WHICH I HAVE NOW DISCOVERED.
    1 person found this review helpful 👍

  • 5/5 Elias S. 4 years ago on Google
    Excellent atmosphere, plenty of classes, amd helpful staff and members who corrected my faults even while I was too shy to look up and really talk to them.

  • 5/5 whare h. 6 months ago on Google
    U travel alot and would have to say this is the best pf gym I've been to so far

  • 5/5 Sal K. 1 year ago on Google
    Fkn beautiful gym dawg

  • 3/5 Wendy K. 7 years ago on Google
    Needs an update on equipment

  • 5/5 Hasan F. 6 years ago on Google
    Great facilities

  • 4/5 justin p. 5 years ago on Google
    Good

  • 5/5 Fiona S. 5 years ago on Google
    A great place to train

  • 5/5 Mathew S. 4 years ago on Google
    Best gym around. Recently joined and have found it to be clean and inviting each visit. Lots of facilities including showers and many different pieces of equipment . They are about to go through a renovation so looking forward to that.

  • 5/5 Pierre P. 4 years ago on Google
    Clean with excellent variety of equipment. Staff are very friendly and the people working out are always decent and respectful from my experience.

  • 5/5 noemad70 4 years ago on Google
    Excellent facility. The best in the region by far. The machines are well maintained. Only problem is its becoming too popular!!

  • 4/5 Jan E. 4 years ago on Google
    Very accommodating staff. Have recently refurbed . Clientele friendly and welcoming. Manager Jodie is very friendly and helpful.

  • 5/5 Adam S. 3 years ago on Google
    Super clean excellent service friendly knowledgeable staff and great child care facilities all make plus fitness the place to be

  • 5/5 Joe M. 3 years ago on Google
    Done a good workout all the equipment is kept clean plenty of sanitising keener to keep safe.

  • 3/5 Connie M. 4 years ago on Google
    Great staff

  • 5/5 Boris S. 6 years ago on Google
    Good large gym, plenty of parking and good facilities.

  • 5/5 Peter N. 5 years ago on Google
    Really nice staff, has all the equipment you need for your workout.

  • 5/5 Reggie R. 4 years ago on Google
    One of the bigger, well equipped gyms.

  • 5/5 Abigailistic 4 years ago on Google
    Nice facility, good staff very helpful and welcoming.


Call +61 2 4647 9999 Open on Google Maps

Trends



Last updated:

Similar Gyms nearby

Jetts Fitness Campsie image
1
Jetts Fitness Campsie
Gym
👍👍 The cleanest gym I've ever been to. Staff members are incredibly polite and helpful. The members are kind and non-judgemental for all gym-goers at any level. The equipment is top notch and is kept in great quality. Free WiFi, not too busy outside of peak hours, and it's in a great location near sup...
5.00 (1.6K reviews)
Blacktown Leisure Centre Stanhope image
2
Blacktown Leisure Centre Stanhope
Leisure centre
😠 Be there very early or very late or it's like mother Ganges in heat wave. Majority of lanes are reserved for lessons and recreational swimmers must share 4-5 people per lane. Steam and sauna are great. Fix the congestion/overlay of swim classes!
4.20 (1.5K reviews)
InterContinental Sydney Double Bay, an IHG Hotel image
3
InterContinental Sydney Double Bay, an IHG Hotel
Hotel
Upmarket hotel featuring modern rooms & suites, plus a rooftop bar, an infinity pool & a spa.
4.40 (1K reviews)
The Juniors Kingsford image
4
The Juniors Kingsford
Leagues club
😠 Tried to see my doctor John T who operates from an office in the building. I've been informed that I cannot enter the premises unless I am double vaccinated so therefore I cannot see my doctor.. So let me get this straight, your problem gamblers and alcoholics in the facility need a safe space from...
$$ $$
4.10 (918 reviews)
Canterbury-Hurlstone Park RSL Club image
5
Canterbury-Hurlstone Park RSL Club
Rsl club
😐 The price to join was cheap... At 6 p.m., there was NO ODE to the fallen that takes place in every RSL club all over the country... I found this very rude and disrespectful to those who've served and died for this country... As for the food... I got the Baby Back Ribs. Let's say that I can cook the...
4.00 (917 reviews)
Last updated:
()