When I first moved in, I wrote an initial review of 5 stars. The property managers and leasing agents at that time truly made this place feel like home. Everything was amazing up until the last few days when the new management company, Pegasus took over. I am beyond disappointed in the lack of communication, organization and management during this transition. The new company took over Wednesday but there was absolutely NO communication made until Thursday afternoon via letter stuffed in my door. With rent due by the 1st, several residents, including myself were worried when the website was taken down and no further communication/directives were given. Yesterday, at 10:33am, we received an email (riddled with grammatical and spelling errors that should have been caught before sending an email to the residents) reminding us that rent was due by the 3rd of the month and a 10% late fee would be assessed. It also requested for us to register with the new portal. Upon doing so, I noticed that there was no balance nor was there a way to pay the rent online, which was not aligned to what was stated in the email ("Payments can be made via the Residential Portal electronically...). Like many residents, I use the Flex app to pay my rent. I went downstairs to discuss my concerns because I could not pay using Flex only to be told that the accounting team was working with Flex to fix the problem and they would continue to work over the weekend to ensure that everything would be taken care of. I informed the leasing agents that no one wanted to be caught off guard by having to pay a different amount, especially with the holiday season and due to the fact that this last minute communication and transition was done after many people have completed budgets. Still, I was assured that I would be able to use Flex this month. Unfortunately, that is not the case. I was informed by another resident that Flex would not be accepted for this month and that the full balance was due by the 4th or eviction notice would be initiated on the 5th and a late fee. I called down to the office and the conversation was far from pleasant. The leasing agent confirmed that this information was indeed true. There has been NO directives given to residents who use Flex as a payment option, which is extremely disappointing. The fact that a resident gave information that I am still waiting on the management to disclose is ridiculous. I would not have known about this change if the resident did not tell me. The lack of communication and lack of urgency is disrespectful considering the amount of money we pay to rent these "luxurious" apartments. If you are looking for luxury apartments, these are beautiful but unfortunately, I do not see it staying that way. In the last 4 days, the new management has ruined the relationships and idea of luxury with its disorganization. If you do not believe me, Pegasus Residential has a 1.04 out of 5 star rating with the BBB not to mention a 2.0 rating on Google! There's a clear pattern of a lack of communication, organization and care for the residents/customers. Luxurious apartments but far from luxurious management.

When I first moved here earlier this year, everything was perfect. From the property to the leasing/office staff! They were very professional and pleasant, and made sure their residents were happy! Unfortunately, all of this changed when a new management company, Pegasus residential took over. Residents were only notified by a letter in our door a day later. Keep in mind, this “transition” happened the day before rent was due. We were told that paying rent online was not available & had to be done in office (which was VERY inconvenient to us who work regular business working hours). Then the day rent was due, residents were sent an email that we could make payments online, just to find out that there is no option to pay online nor was there a way to even SEE your balance. Upon this “transition” , residents were told via email that our lease agreements would remain the same.. 3 weeks later there’s an email stating that residents must now PAY a deposit AND an additional fee to use amenities & if you’re caught using them without paying, you’ll be fined ! That does NOT reflect the lease agreement residents signed prior to this new “management company”. Amenities are a part of the package of being a resident here , now we have to PAY to use them, as if we aren’t already paying for it through rent….. Pegasus took over a previous property that I lived in a few years ago and I can see that NOTHING HAS CHANGED WITH THEM OTHER THAN THEIR STAFF. I wouldn’t recommend anyone renting here unless you’re comfortable with chaos. There are PLENTY of other options in this area, seek those first! Good luck.

This property was absolutely stunning. The property is suitable for a variety of living situations such as singles, couples, roommates or a family. There are a lot of other communities in the area to choose from however, this particular property stands out due to the additional amenity of a theatre room and lets not forget to mention the wonderful staff. Joshua was our wonderful tour guide. He was very welcoming, informative and knowledgeable.

My fiancé and I are so excited to move into Somerset apartments. The apartments and units themselves are so beautiful and spacious. Loving the community pool and the community as a whole. It was such a smooth process moving in. The leasing agent Barbeth was so kind and generous and went out of her way to make sure both our fobs were working after leasing hours. She even went out of her way to make sure our move in process was smooth on her day off! If you are looking for the perfect luxury apartment in the heart of McDonough, this is the perfect spot. Make sure you ask for Barbeth during your tour.

I am so excited after touring a 2 bedroom apt for lease @ Somerset Luxurious Apartments I left there feeling so Zen after seeing all the amenities and renderings in this place. Everything they show in the website was as is, for real My tour guide was with Ms Barbeth and she was pleasant, gracious, patient and knowledgeable about every question I had, as well as question my 2 grown daughters had regarding my soon to be move from out of state Thank you Ms Barbeth for your time and our tour today . The pool was so zen , as well as all the other amenities, she blew our minds when we got to the Cinema room that accompanies at least 20 people, the poolroom & the gym was top notch Whomever the owner is did not leave any stone unturned. This place was excellent *****

Somerset Apartments isn't just your average complex - it's a true gem in the apartment industry. I stumbled upon Somerset, and the rest is history. When I first called in, Lindsey answered and was incredibly welcoming and accommodating. Before I knew it, I was touring the grounds and checking out the various floor plans and pricing options. The amenities on site were also top-notch - I was blown away by all the perks that came with living at Somerset. Even after I moved in, the staff continued to be incredibly helpful and attentive. Blake, who assisted me on move-in day, made the whole process super smooth despite Lindsey being out of the office that day. All in all, I couldn't recommend this place more highly. From the friendly and helpful staff to the luxurious amenities, Somerset Apartments takes pride in being the best of the best.

I wanted to take the time to thank Stephane for her professionalism as well as her patience during my tour. I did not have to wait when I arrived. And she answered all my questions. Also, Blake for stopping by after my tour to thanked me for coming. The apartments are just as they’re pictured on the website. Beautiful with amazing amenities. I hope I’ll be able to call this home soon.

Daryl and the managers was really patient with me and my wife with downloading and uploading the documents we needed to start our move in process. Really things that we were responsible for but they helped us out ALOT! We appreciate you guys help to the fullest and will see you soon with boxes lol SALUTE!🫡

I have toured this apartment today & I am completely sold & taken away with the views, the amenities, & of course the affordability of it all. Joshua, was an amazing tour guide & specialist with assisting throughout the whole process. He was very warm, friendly, & thorough. Can’t wait to grow & establish a home here!! ❤️ Thank you Joshua & Somerset!!!!!

I'm really impressed with Somerset Apartments and the wonderful customer service! My mom was looking for an apartment and they helped her find a very nice one bedroom apartment that was within her price range. Stephane also went above and beyond to show us the different options my mom had within her price range, and even suggested which one she thought would be the best option. My mom moved in yesterday and the experience went very smooth. I feel happy knowing that she is in a brand new, luxury apartment (with wonderful amenities) that is only a few minutes away from me. I highly recommend Somerset Apartments!

Listen… I have not had such immaculate customer service from an apartment complex in my life. Stephane is one of the most considerate, knowledgeable and caring assistant managers I’ve ever encountered. She took her time, listened to our needs and found us the best apartment in the area. The complex is so beautiful and well kept. The amenities are worth it. You get so many things for what your paying including built in free alarm systems built into every unit. I’m so grateful that I found this location and can’t wait to move in and make it home!!

I have nothing but good things to say about Somerset Apartments and the property management office. The community is gorgeous, very well maintained, and the apartments are spacious and wonderful. It was exactly what I was looking for. Lindsey and Blake were INCREDIBLE in helping with my application, along with answering all my questions and ensured the whole process went smoothly. The move in was seamless and I couldn’t be happier to call Somerset home :)