So this place by far has terrible customer service! The receptionist “Regina” needs an entire training on customer service because she clearly lacks it. She has a very bad attitude. I asked her a simple question and she gave me straight attitude. There were two other people in the waiting area with me. I confronted Regina about her unprofessionalism and rudeness, the two other ladies agreed with me. Regina did apologize to say the least but after seeing the other reviews clearly this is a norm for her. I attempted to call the office to speak with someone and was unable to. I do not recommend this location only because of Regina’s poor customer service skills! She needs some serious training or put her in the back so she doesn’t have to deal with the people. First impressions are everything!

GO SOMEWHERE ELSE. I am a medical professional and I have to say this was the worst experience I have ever had at a business establishment. The lady at the front desk was extremely rude and unprofessional. Instead of doing her job efficiently, she chose to speak loudly to her coworkers about things unrelated to work. The nice lady checking in behind me was totally humiliated by her. She stated she had an appt for a drug screen but hadn’t paid yet and the lady at the front desk said LOUDLY, “this is not a walk in place. You can’t just walk in!” As she proceeded to continuously cut the lady checking in off. I would highly recommend this lady go through some type of training on customer service because she is clearly lacking. LabCorp… you can do better.

Ladies at the front desk are EXTREMELY unprofessional. My insurance information was on my lab order paper. Even gave them the numbers on my insurance card, and they could not process my insurance for nothing. They were very rude, immature, and had no people skills at all. DO NOT GO TO THIS LABCORP. Went straight to the LabCorp on English station road, and had no issues at all whatsoever. Insurance was on my lab order paper, and that was all she needed. Took my blood right away, handed me my stool test kits, with no issues at all whatsoever and I was out the door. This goes to show even further on top of how unprofessional they are, I even went to another place and had no issues AT ALL.

I had an appointment about 6 months ago. I had a lot of labs. I got sick, they let me lay down and put a fan on me. Very kind. Today I had a follow up appointment and got in fast. I am normally a difficult patient but she got me on the first stick. 24 vials of blood with no issue. She talked and distracted me, it was over before I knew it.

The employees are great! Every time I've been there they are professional and friendly. And they are so good at drawing blood that I never feel it. They deserve 5 stars. The one star review is for the scheduling manager for this location. My most recent visit was Feb 20, 2016. I arrived without an appointment at 9:05am. The office was scheduled to open at 8:00am but when all the employees arrived before 8:00am, they discovered that none of them had a key to open the door. As they explained to the patients waiting to get in for their tests, not all employees are assigned a key, and so they had to start calling around on their phones to see who they could find that had a key that was not working at another location, and could drop by to open the door. THIS is poor scheduling on the part of the LabCorp employee who manages the work schedules. This feat was accomplished by 8:45am and all patients began the check in process. Once again please note that the employees did a fabulous job of damage control by listening to the complaints that all the patients had, especially the ones who had made appointments. I go to this location twice a year. It is across the lobby from my doctor's office. It is convenient and in a wealthy part of town. Folks in this area all work so to arrive and have to wait 45 minutes for the office to open is unacceptable. The same situation with no key to open at the correct time has happened to me 2 other times at this location in the last few years.

Quick & efficient visit. Had to go to Labcorp because the original clinic couldn't stick my veins. I was extremely anxious about having to go through the process again, expecting them to stick me multiple times as well. But I hardly felt it at all the second time around - like a pin prick, whereas at the first clinic, it felt more like a bee sting. AND she was able to draw blood on the first try!

My son had to get labs and the staff seriously could not have been more amazing. So thankful for the quick and easy process of check in and getting us back. Appreciate the ladies who went the extra mile to make sure we were taken care of.

These are the facts and they cannot be disputed. 1. I looked at online testing options however I was uncertain if some of the tests contained what I needed or if the tests I thought I needed had overlapping test. So I didn't purchase and thought I would ask for assistance when I arrived. 2. Receptionist said they weren't able to help me select any test or give clarification of the tests available on line for purchase. 3. I've been a regular customer check my sugar levels and psa. After today, I am looking for a new provider. 4. So my appt was for today at 9:15. I went online and scheduled a 10am at Anylabtestnow in St Matthew's. Their web portal describes the testing packages in much more detail. And I must mention when you call they answer the phone promptly and are very very helpful.