Not worth it the price. Rooms are out dated very old furniture needs renovation. Dirty carpets and sewage smell in washrooms. Checked in on 17th August 2022 and was disappointed the first time I saw the room or suite. Service is really poor room service or reception will never pick your phone. Not worth the price that we paid for a 5-star hotel. There are way better 5 star hotels than this one I won't recommend it to any one. My experience was very bad. Only the location is good other than that not worth it.

Do not bother to stay at this hotel. It states it is a 5* hotel, the staff at the hotel are rude the men speak down to the women and think it’s okay. Whilst trying to speak to reception they stand there on their mobile phones ignoring you. We had our elderly grandma with us who we clearly stated on booking requires a shower due to her disability as well as a wheel chair. On arrival no wheel chair was available and staff didn’t seem to care that my grandma wasn’t able to walk, the room we were given was for 2 people which smelt of damp and had a bathtub in it.. again defeating the whole point of us asking for a specific room to meet the needs of my grandma. We had to push 2 single beds together for 3 of us to sleep as they were overbooked and couldn’t move us even though we paid for a 3 bed room. When we moved to beds together there was dust and feathers and hair clips behind the bed/bedside draw shows the room doesn’t get cleaned proper. The breakfast is terrible not worth waking up for. In our 4 nights stay here our room wasn’t cleaned all we were given were fresh towels. Not once did we get an apology from any of the staff or the managers! My first time staying at this so called 5* hotel and definitely will be my last. Rooms smell of damp, dust all over the draw units, you have a mini kitchen in your room but no cutlery lol? What’s the point.. everything about the hotel in outdated! I wouldn’t ever recommend staying here!!!

The hotel is rather disappointing as the rooms lack something. They seem dated and not well maintained. We stayed her for 1 night on arrival in a classic 2 bedroom so not sure if the suits would be better. Still good but gets really busy and lifts are difficult to get. Taken the above into account this hotel is not worth staying at as there are better options for the same price. Service is the worst at this hotel than any other hotel I have stayed at. I would avoid at all costs and stay at another site in the clock tower. Don't waste your money.

Did not reach the expectations of a 5 star hotel. We stayed in a classic 2 bed room. Table was wobbly, bathroom door handle broken, toilet seat loose, bathroom drain open so you could see inside pipe, sink drain not working and shower dirty with stains. Maintenance of the rooms was neglected overall. Took so long to get to the floor you wanted or wait for the lift to arrive it didn't feel like 5 star experience at all. 2 star because housekeeping was great and they did their job well when requested. We did have overflowing bin for 1 day as housekeeping didn't come. Our 3-4 star hotel in Madinah was better kept and maintained and had great housekeeping there! Plus the lifts was not as much a hassle like the 5 star one. Could do better!

Good location, easy access to food court are its two strong points. Nothing fancy or extraordinary inside the rooms or the service though. The reason I am not giving it more stars are that there was only two staff at the reception when I checked in and there were more than 10 guests waiting. Additionally there were no staff to pick up the luggage to bring it to the room. After a long journey this is not what you would expect from a big name hotel.

I read many bad reviews and I was worried, but the hotel and services were amazing. I reserved the cheapest room available for 4 and we got great room with good amount of space. It was clean. Washroom was tight and the shower was closed by curtains but the water leaked all around it. The hotel need to upgrade the shower and washrooms in general, but the room and furniture were clean and spacious. The service was good, even through we had a room for 4 , they gave us 3 water bottles only when we requested and 2 towels, which did not make sense, that would be my main reason to lower my rating. In general, this is a good location hotel, great food, spacious clean room. Below average washroom Service guys need to be more flexible

Average at best, pretty disappointing in other important aspects of our stay. We had a shower which leaked water all over the bathroom floor because the shower curtain was too short we informed reception and someone checked it said they can't do anything about it and it is a common issue across many rooms, absolutely ridiculous as the whole bathroom was flooded with water which was a major slip risk, my mum who is elderly struggled to get into the bath in the other bathroom and couldn't use this shower because of risk of slipping. The AC in one room had a control which was not working and we were told the other bedroom controls this bedrooms AC, which was inconvenient. Apart from that, out dated rooms were ok cleanliness wise. Very very average and at times disappointing stay especially for the price we paid, and for a 2 bedroom suite! Post Hotel reply comments: The stay was about as good as the relevant reply from the hotel, the reply states they were delighted we enjoyed our stay! But my stay wasn't good, just a typical copy and paste job without actually reading customers reviews and caring about what customers actually want.

DO NOT STAY HERE!!!! LOST OVER $1000. LOCATION IS NOT WORTH IT. We booked a suite for 3 nights and had to leave after the first because of how dirty it was. There were stains on the couch, doors, beds, carpets, furniture… literally everywhere. We couldn’t even use the bathroom in peace because of all the mold growing in there. The “kitchenette” had no plates/cups/spoons - it was literally empty and also cupboards were falling apart, tiles were cracked. We even asked for a plate and they said no. When we raised our concerns to the manager, they offered to move us to another room… with the same issues…. They essentially said the issues are standard in a classic room and if we didn’t want these issues, we’d have to pay for a renovated room. I was already paying $600 night, and for a supposedly 5 star hotel, this is not what I was expecting. Also no amenities provided like shampoo, lotion, iron, slippers (which we didn’t mind anyway, but if you are expecting any amenities don’t stay here.) There must be a few decent rooms that a few lucky people get, but it’s not worth the risk to book here. We then checked out after the first night because it was so bad. I was told we’d be charged for the first night and not the subsequent two nights. The manager assured me that there would be no problems and they’ve put a note in the system not to charge the second two nights. I was charged for all 3 nights. I was also given an email address to contact if there were issues with the charge. I’ve sent about 5 emails in the past week and have not heard back. So I’ve lost over $1000 for the two nights because of this. Guests are better off booking literally any other hotel in the clock towers or even outside them since the gates closest to the clock towers are under construction anyway.

Ranked as a 5 star but it is NOT a 5 star at all. More like a 2 star. Right when I entered the suite, it smelled so bad from the AC. The beds were dusty. The rooms and bathrooms had stains. We saw cockroaches. Other than that, the locations was prime, right next to Al Haram. They had a mall and a food cafe which was nice. But it also made the hotel very busy and we already needed to take 2 different elevators to get to the room

It’s midnight and I’m writing a review. This should tell you how bad this stay has been. We are Currently staying at the Pullman whilst we perform our umrah. Booked 2 rooms for 7 people. We were supposed to get 2 suites. Instead we got a ridiculously small duplex and a ‘suite’ with a broken toilet and which smelt of urine. Unbelievable. After complaining we were then given 2 suites. The first didn’t have enough beds, Or bathroom amenities (towels, loo rolls, shower gel or soap) so we had to go buy our own. The room wasn’t cleaned for days despite several requests. And then when someone did show up, they couldn’t do the whole room because they were too busy. Half the plugs didn’t work and the room looked like it was worn out. The second suite didn’t have working air conditioning or curtains that closed- letting light in so we couldn’t sleep. Did I mention that I’m writing this review at midnight? this is because our room is ridiculously hot due to the non working AC. Same issue with bathroom amenities - if three people are sharing a room, they need more then one 25ml shower gel bottle!! Plugs and lights inside the room didn’t work properly, and the whole room smelt of old cooking. Despite multiple requests to have someone come and fix the air conditioning, no one turned up. Oh and the room wasn’t cleaned daily, more like every three days. Just horrible. How can someone treat people like this. It’s so bad. These rooms were expensive and what should have been a stress free stay with a reputable company turned out to be wholly disappointing.

It was excellent. Bathroom was a bit small. But over all was good. Ola was so good in helping guest and especially me and my family in every aspect of my stay. She is amazing girl hard working. May Allah bless her. Amen

Other than the very convenient location this hotel has nothing to offer. The management service needs a complete overhaul as THEY are reason that the service is atrocious. Long waiting times for check-in, workers can be seen chatting instead of speeding up check-in. They took so long bringing our bags that we ended up getting them ourselves. The only hotel to ever refuse to hold our luggage past checkout. Very few toiletries provided, not even toothpaste or shampoo. Rooms did the job but weren't cleaned or serviced. We requested water that never came so ended up buying it from the mall attached. Lifts are always very busy. Has so much potential but honestly it feels like it is the first day they opened and no-one knows what they are doing. You wouldn't think they have thousands of guests a year.

The good lady that assisted me with check in etc was excellent at her job, welcoming and understanding. The hotel is ideally situated for easy access to the Haram. I was there only for 1 night so this was a good location. While I understand that the location is prime and the hotel is under renovation, I did not expect that I would be met by a bed that has caved in the centre, a bathroom peppered with cockroaches and facilities that are terribly aged. For this price, the hotel should have ongoing maintenance, fumigation and improved quality. What has taken so long to get the process going? Had I known, I would have stayed at another hotel in the same property.

Quality of stay overall is very bad. The hotel is very busy and seems to accommodate large groups managed by travel agents. Carpets in the rooms are dirty and stink like urine and there is heavy dust when we tried to move the bed for more adequate space. This means that cleaning service is also below standard. I would not suggest that this hotel to anyone, and especially with kids. No microwaves and stoves that don’t work either. The kitchen sink has a weird drain odor as well. Only good thing is got Kaaba view from our suite. And that is the one star. Staff 3 Rooms/presidential suites quality 2

The hotel lobby is amazing but once you enter into the room you feel like you are in a 1 star hotel. We booked a quad room. In the first room lights were not working and the room was smelling musty. They change to a different room which was equally dirty and dingy, but at least the lights worked and did not smell bad. I asked at reception and was told all quad rooms are like this. They are old and dingy. The bathroom did not even have proper towels. One of the beds had stains and we had to get house keeping to change the sheets This is not what I expect after paying so much for a 5 star hotel. See few attached pictures. The beds seem so old they are just sinking in. Every thing is old dirt and almost broken

Had a pleasant experience while staying here. We were served by Thunayan at the reception. He was hugely helpful at trying to sort out room preferences. He accommodated my request to change one of our rooms. I wouldn't necessarily rate all the rooms the same. Some are better than others. I have read signs that they have started upgrading the hotel. I hope that this does justice to the 5 star rating which is lacking a bit at the moment.

Stayed as part of the Hajj 2022. Room wasn't good and smell of smoke. It gave the feeling of a 2 star hotel. Bathroom wasn't cleaned. Bath has mould in the sealant. Most of the furniture are old and the decor looks really old. Staff were unprofessional for sure. The only good thing about this hotel was the location close to Harram. Overall totally disappointed.

Lobby always smells of smoke. People smoking in the hallways and rooms (no smoking rule is not enforced). Lack of maintenance. Hairdryer broken. Burnt out lights. Lights flickering in elevators. Bathroom fan buzzing. Elevator displays sometimes don’t work. Hallway lighting too yellow. Air conditioning system is old and causes cough (never shuts off when temperature is reached). Only good thing was bed and pillow comfort. Stay in another hotel.

Easy to access food at breakfast. Need more variety in hot food and other cold food. Friendly staff and very helpful in the restaurant for breakfast. Spacious eating area and comfortable. Decor is very old and dated in the rooms and smells musty. AC and lights didn't work properly. Only location is good as it's very close to the Haram.

During my stay, I feel that break breakfast was very cheap and some items were not fresh. The room was not clean and smelly after two days the management changed the room. Its does not look 5 star hotel. The furniture is very old and the service is poor. Aamer Dar Toronto, Canada

Pullman Zamzam Hotel was probably my worst hotel experiment ever, I would give it zero stars if I could but I'm thankful that I had a bed to sleep in and food to eat. The main problems so far are the following: a slow receptionist, terrible room, confusing elevators and bad customer service at the breakfast buffet. The receptionist when we walked in was often distracted and was perplexingly slow. He took an unusual amount of time staring at our papers (though I am not exactly sure he was looking at ours). He also turned away from us to fully help another customer check-in in the middle of us checking in. When we got to our room, however, was when the real horrors began to unfold. Our room stank of heavy body oder that clung to the fabric relentlessly no matter how many deodorizers we used, the smell was in the bedsheets and somehow even the wooden tables and chairs. It is as if this room was never cleaned or wiped down. Moreover, while we were promised a view that framed the Haram what we actually were facing was the construction of it, so it's fair to say we kept our blinds closed. It was also a struggle to find places to charge our phones without some sort of powder adapter. The bedside table as well had sticky handles. The bathroom, however, was the real war zone. Dust covered each and every surface, there was a small hole in the ceiling that was both unsafe and provided peeping toms the chance to abuse it if they ever found it, and there were black dots on the shower curtains that resembled mold. The soaps felt oddly coarse and unpleasant and they did not foam, room service was not as frequent as we would have hoped either. Not to mention the room felt like time stopped somewhere in the 1970's and not in the pleasant way. Another complaint we have is that the hallways smell of "old grandma", I cannot find a more accurate description unfortunately. There is also the matter of the elevators. They are confusing. There are two sections at the reception that split the first chunk of floors and the second. There are also three types of elevators, ones that take you to the shops, ones that take you to your breakfast and mosques and ones that take you somewhere else. Its confusing and specially for the elderly, I wish there were at least signs or maps explaining which elevators where for what. Mostly what I've gathered was due to trial and error and guessing. Lastly the Yasmin and Zahra breakfast buffets were the home of the rudest staff I have encountered. I can't tell if they are simply incompetent or astoundingly rude. At one point, I laid there at the table and stared in pure shock as the staff member who my elderly mother (who was not at the table) was calling out to for help as she was putting food on her plate looked back at her then went back to facing forward and walked away at a quicker pace than she could match. When cleaning the tables this staff almost made it a point to create more noise by clanging and banging each utensil and plate. It was honestly a headache-inducing and embarrassing experience. This was not worth paying for breakfast as the food was mediocre and underwhelming at best. We havent checked out yet but we do not plan on ever coming back or setting foot in this hotel. Personally I would have left earlier but we already paid for the room. *edit: im currently trying to post the pictures but its proving to be a bit challenging due to WiFi. Which, another thing, why is it that we can't really log into the WiFi??

Location just steps away from the Holy Mosque at Makkah. Speedy elevators, sparkling clean, staff humble and helpful. Daily hundreds of check-in, check-outs without any hustle. In reception area Arabian coffee & Dates served after prayers. The soft drink joints is expensive. Bathroom needs floor mats -provided on request only. Views are superb. Smoking room is designated at M2 level only, should increase more. Breakfast admirable. Lifetime opportunity to be a guest there.

MOLD ! MOLD! MOLD If I had the option to leave no stars I would, my whole family and I got sick because all of their rooms have mold and the rooms beds are moist. I spoke to the manager in regards to getting a refund, the manager told me I can't get a refund. I told them to change the rooms, the staff kept telling me there are no rooms and kept denying that they have other rooms. Eventually they show other rooms and all the other rooms had mold or black mold and mold smell. After staying here for a week my family and I felt unwell, our throats hurt, we all got constant headaches, loss of appetite, loss of sleep and even after coming back to USA we all felt unwell for weeks. We all have been coughing with phlegm and have irritating throats. The staff and managers kept showing us rooms that all had mold. Stay away and book somewhere else, I'm very disappointed we had to stay here with elderly parents whose conditions worsened by staying in these rooms. The hotel did nothing to accommodate or refund us.

The only good thing I can say about this place is the location, other than that I would HIGHLY NOT RECOMMEND staying at this hotel. They claim it’s a 5 star hotel but the service and rooms seem more of a 2-3 star hotel. If you want anything done it would be quicker if you just did it yourself otherwise have fun waiting 30-40 mins for any response. The holiday inn would’ve been a better place to stay than here. The rooms were dirty, and the customer service was non existent. Don’t bother, you’ll only be wasting your money.

During my recent stay at the hotel, I experienced a mix of positive and negative aspects. On the positive side, the room was very spacious and had a great view. The cleanliness was also impressive, making our stay comfortable and enjoyable. The breakfast buffet offered a good variety of choices to select from, making the dining experience a pleasant one. On the flip side, the check-in process was slow, and we had to wait for a long time due to the rush and the limited number of receptionists available. The customer service was also not up to par as they took a very long time to respond to our calls. One of the main issues we encountered was the delay in receiving our bags, which we only received after contacting customer service. Moreover, the items on the menu were quite expensive, which was a bit of a letdown for us. We were expecting to have more affordable options to select from, but this was not the case. Overall, the hotel has its ups and downs. While the spacious and clean room and the breakfast buffet are commendable, the slow check-in process, poor customer service, and expensive menu items were a bit of a letdown.

Nice hotel. Very dated. If u have 2-3 hours spare waiting for lifts then it's good. Out of 12 lifts only 3 working with hotel at full capacity. Definitely do not recommend. Better choices elsewhere and nearby.

Best location by far. However the rooms and bathrooms are extremely dated. Rooms are not cleaned as they should. Lots of dust and webs in corners, shower curtains need to be changed for hygiene purposes. Stains on couches, carpets and cupboards should be washed. Most Breakfast options were inedible, some days the food was off and pastries and rolls very stale. Dinners were very good....other than that a pleasant stay !

We stayed at the Pullman last week and while it was a great location and easy access to the Haram, the hotel itself was average. Our hotel room had a very strong odour of damp and mould. It would hit you as soon as you opened the door. It was unbearable. There was mould all over the bathroom which was clearly visible. The room itself was not cleaned to a 5 star standard although the cleaning staff were nice compared to the reception staff. We found it very handy how close the hotel was to the Haram but this is the only positive we can think of. We would not stay there again as that level of mould would definitely be detrimental to health!

To start off, giving a 1 star is being generous after the experience I had staying here at this supposed “ 5 star hotel”. The receptionist was rude and had an attitude problem and his manager wasn’t much help either. The rooms were nothing as seen on the website, we booked a 3 bed suite and only received 2, there were urine stains on the toilet seat when we first walked in and the bathroom as an overall was not cleaned prior to our entry. There was no water for us to drink and a lack of towels. We had to wait nearly 30 mins to get any response after calling the lobby to request the missing items. They also refused to give us extra water and they took one of my moms shirt. The food was questionable as well and was not satisfied with any of the services provided which was disappointing considering I spent $1000 for two nights and all of this was just in the span of 24 hours. If you’re looking to have a nice stay in Mecca, I would not recommend Pullman hotel. If i could rate it zero I definitely would, unfortunately that’s not an option. I am not looking forward to an apology response, frankly I just want to leave as soon as possible.

Met one of the best employee there, name Shama. She had been very friendly in her communication and supportive in terms of selecting a good room with a beautiful kabba view. I would suggest the hotel management to upgrade their furniture. The ambiance of the hotel is very appealing but the furniture looks very old big which is filling up the unnecessary space in the rooms. It was a good stay.

The location is great and that is the only good thing about it. The rooms are so old and tatty, it stinks of really bad damp and mould ! The stench is so foul it lingers on your clothes. I changed my room 3 times hoping to get a room that does not stink. Wow every room is so foul. Bits and pieces falling off, the bathrooms wow are so bad. There is limescale and dirt everywhere. They give you nothing as well so bring your own stuff. This hotel is not 5 star. This is a 2 star hotel. The safes in 2 of my rooms was broken as well. I am lost for words how this is rated so high and is near the clock tower. I regret my stay and wish i had just gone with the other 2 i stayed at previously. I even paid extra for the better rooms but that was a waste of money. The staff and management dont seem to understand this can cause people with underlying health conditions to get worse. They just apologise and do nothing about it. DO NOT COME HERE !!! If you want 5 star

Location was great. The view was awesome. Great hygiene. I love the bathroom, shower/bath was clean, it was full with sanitary items and you had everything that you would need. The beds were really comfy to sleep. Alhamdulilah. The food was amazing, the flavour was awesome. It was also easy to navigate in and out of the hotel. The staff was friendly, polite and easy to approach, we really loved our stay and will recommend anyone who wants to do Umrah to stay.

Definitely would NEVER stay here again. Hotel is very old, not well maintained, bed sheets were stained, bathrooms were rusty, AC vents were not filtered, rugs were filthy, hotel room smelled musty and we couldn’t sleep well. Hallways smelled really bad always and were so dimly lit. When we shared our dissatisfaction with the staff, they seemed like they expected this feedback and gave us another room that was worse quality so we stayed in the same room. Housekeeping were really nice though and tried their best to help clean but it was not their fault and they could not do much.

How can an experience be when you are in such a great place. Your neighbourhood is kaaba and u cam have a view evry time you want. Well, it had a great experience, rooms were clean and service was ok. Like to see soke other room s in future. They had great buffet , food is tasty and so as the place.

Great location, shame about the extremely rude reception staff and rundown rooms. Housekeeping could not do enough for you. They know people will come regardless, and they prey on this factor. If you expect any service, look elsewhere.

Salam, I just checked out 14 minutes ago and if you are interested in booking a room here for the sake of the view save your money and book elsewhere for the sake of your comfort. Besides only 2 out of the 7 check-in desks being open and having to wait a long while for a room, it would’ve all been for nothing. The rooms are very outdated and the cleanliness is extremely poor. There is an abundance of dust in the vents and on the floors that you will catch allergies and sneeze. The bed sheets are sticky as if they have never been washed. I’ve seen reviews of people claiming they had bedbugs in their room and that isn’t surprising as the room we were in was taken over by flies we couldn’t even sleep well. This was all very upsetting and when we spoke to the staff and managers they were reluctant to offer a solution. This was all very upsetting considering we came for ibada and umrah and paid a lot of money for a night and a half just to be met with poor accommodations and negligent staff. These people are making money off the backs of Muslims and taking advantage of the one of the most holiest sites in Islam being in their backyard and it is very sad to see. Please save yourself, think about your comfort, and book elsewhere. Salam.

Location to Masjid al-Haram is first class. I noticed a lot more educated female saudi staff on hand to assist our sisters at the reception area with is very good. Our room service was good in Pullman Zamzam. Our room was no. 909 and brother Monir looked after us and wqs always willing to be of service with a smile on his face.

Beautiful large spacious hotel room with incredible Kaaba view, helpful staff & nice breakfast. However, the lifts in the mall to reach the hotel are an absolutely nightmare on Elm Street... it takes absolutely ages & ages to get in or out of the hotel every single time !!! If they could fix this disastrous problem, then we'd definitely book this hotel again & recommend it highly. PS. They don't have any heaters available in the freezing cold winter nights! I had to buy my own one from a supermarket.

Overall me and my family had no problems with checking in and out of the hotel, receptionists were helpful and views from our hotel room of The Haram were great. However, in terms of cleanliness and hygiene, the standards were not maintained as a 5 star hotel. The doors, curtains, cupboards and shelves were very dusty and the room service/house keeping didn't do anything about it. I had a reaction against this dust and would sneeze multiple times and had a runny nose. The breakfast was also nice but it was the same thing every day which wasn't exciting. Apart from these two things, we had a pleasant stay.

Great experience overall…just a few meter walks before entering to Harum. Highly professional staff and friendly environment. Sometimes, elevators from lobby to hotel reception caused delays due non functioning. Thank you for making a memorable stay for us.

an okay-ish hotel. it definitely has it's good points, the buffet was absolutely delicious, the menu is fair as well, but other things such as use and cleanliness just degrade as it is with old hotels. everything functions, but it isn't all that. also, the hotel's really high up and elevators get very crowded during prayer times, so it's not good if you wanna enter and exit the harram again and again

Variety of great food at Al-Yasmin Restaurant. Excellent service in overall. Duty staff Ms.Nouf very friendly and generous towards us. For improvement: 1.Lighting To provide an adequate lighting in room. With all lights on, the room still very dark at night. 2.Toilet Blower Not strong enough to dry the wet floor.

This hotel may not be the most modern rooms but the service at the front desk and all around make up for out dated rooms. … they go behind their ways to please you and leave a great memories with you … I absolutely admire the staff specially طراد و صلاح … they are amazing they solved my problem without any hesitation. Thank you and Good bless.

Poor services. They didn't respond on time, specially when you called on "0'" they will ignore you completely. Room furniture is too old. Placed just shampoo and shower gel. Other essentials are missing. Standard of living not as per 5 star hotel.

Ferdous the house keeping team is very good! Tentative and very meticulous while doing his tasks along with team. My room is on level 33 and the view is superb! Very spacious layout and no longer issue with water in bath tub. Room was 3310 and really recommended to stay here. The only downfall is lift. The time consuming waiting for the lift is really wasted. Overall great place to stay for umrah.

I was here 2 years ago it was great experience for the value. Now I’m shocked of how the hotel becomes very bad and my experience this time was not expected. The room is exhausted and not cleaned enough I found bed bugs in the bed and insects in the bathroom also the view on Kabba is partial not complete view. The staff of the hotel not very friendly just the reception staff and the manager were friendly. (Note: tbh they change the room after we tell them that we found bed bugs but my experience of the journey still remains)

Breakfast is acceptable. Lunch & dinner need to have more variety of menu Yasmin's restaurant Room ceiling light not working. Need to use bed light. Aircond can't control. Too cold like in a fridge. Staff restaurants are good. Toilet lobby dirty. (Maybe too many people?) 1 lobby staff at counter did not smile. Expecting more from a 5 star hotel.

It was excellent. Bathroom was a bit small. But over all was good. Manar was so good in helping guest and especially me and my family in every aspect of my stay. She is amazing girl hard working. May Allah bless her. Amen

The staff were very supportive. the view was extraordinary. the room service were very fast. i have one of my best experiences. i don't not recall the staff name at morning check in he was wonderful and supported. I would recommend any one to stay in this hotel. i could give more than 5 stars I would give.

I had a wonderful experience as the view was of holy kabah and the rooms were very tidy and had all the facilities. The hotel was very quiet and had a very peaceful stay as it was very near to masjid. Muhammad Abdul aziz took care of our luggage and everything very nicely and since there was no language barrier the communication was very smooth throughout the stay. I would recommend it to everyone coming for umrah.

Very good location within the Clock Tower. Check in could be more efficient when there is a huge crowd. Room (twin) is clean enough but not really 5-star. Furnishing seems old and bathroom needs updating. Good room cleaning service and staff are generally friendly. The buffet breakfast is not very diverse compared to the other hotels situated in the Clock Tower. Only recommended if there is an offer on.

I came here for Hajj 2023. What a stay it has been for almost 16 days. You come down from the hotel straight to Haram. Excellent room service. The best part was the breakfast. Specifically at M-1 Yasmeen Restaurant. The Manager there Noushad has a good grip on his job. Even with hundreds of diners at breakfast Noushad ensures personally that he greets the guests, makes them comfortable, guides them personally to available tables, ensures cleanliness of the place all the time and most of all he personally ensures timely refills of the dishes so that no diner has to wait. People like Noushad are the reason this hotel maintains the standard and I alongwith my family would love to book the hotel again for a memorable stay. It was a creshing memory indeed to stay and dine in.

Took 1 hour to check in, they didn’t open all counters and partially fault of a Pakistani customer who chose to discuss his room for 40 min on redundant discussions like he changed his after paying by credit card so how to get refund- so on and so forth. Rooms were clean, big and had all amenities. Telephone didn’t work, after complaining twice they changed it yet not fixed. So, we couldn’t even get the connecting door open due to the hassle and process. Location is superb, needless to say all hotels in the complex charge premium for direct access to Al-haram. Breakfast is good with great variety but taste can be better. Parking is a big hassle, had to stand for more than one hour to get into the car for Jiyarah.