1/5 Manuel D. 7 months ago on Google
Overall
summary:
brand
new
facilities
with
a
sub-par
and
deficient
level
of
service,
leading
to
a
very
low
value
for
money.
I
stayed
at
Binn
from
Friday
to
Monday
(in
admittedly
a
very
busy
period
of
Medellin).
First
glance
-
new
facilities,
and
clean,
comfortable
rooms.
Unfortunately
the
service
level
in
almost
all
parts
of
the
stay
were
subpar
at
best
and
definitely
not
in
line
with
the
prices
they
charge.
First,
the
check-in
process
was
an
absolute
uncoordinated
and
lengthy
process.
25min
to
check
in
with
4(!)
people
in
the
front
desk,
scrambling
to
find
answers.
Only
to
tell
us
that
rooms
would
only
be
available
from
3pm.
To
this
we
answered
that
it
was
ok,
we
could
wait
15min.
They
immediately
answered
that
they
would
actually
need
at
least
an
hour
or
so
to
get
the
rooms
clean.
Unstructured
and
inefficient.
Second,
cleaning
service
of
the
rooms
is
apparently
done
between
5-6pm.
To
which
I
asked
if
we
could
clean
them
a
bit
later
(as
I
was
resting).
The
answer
from
the
cleaning
staff:
no.
So
no
clean
room
that
day.
Lastly,
checkout
process:
with
all
the
issues
in
check-in,
I
asked
if
it
was
possible
for
a
slightly
later
checkout
given
my
airport
transfer.
Again,
the
answer
was
no
-
this
time
because
they
needed
to
have
the
room
available
at
3pm
sharp
for
a
guest.
To
my
surprise,
my
friend
who
I
travelled
with
(and
stayed
another
day)
let
me
know
they
were
still
cleaning
the
room
at
6pm
-
contradicting
their
initial
reason.
All
in
all,
a
very
low
level
of
service
from
staff
(which
is
not
to
say
they
are
not
nice
and
approachable
-
there
were
nothing
but
smiles
all
around)
tarnishes
and
diminishes
the
value
the
hotel
provides,
to
the
point
where
you
can
get
the
same
level
of
service
or
even
better
for
a
fraction
of
the
price.
Until
they
address
the
underlying
issues
(service)
this
hotel
is
definitely
not
recommended.
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