3/5 Sudarsana Reddy V. 5 years ago on Google
We
were
a
group
of
6
(3
rooms)
and
stayed
4
times
in
2
weeks.
First
time,
check-in
was
very
very
slow
and
took
over
an
hour.
Other
check-ins
was
fast
as
they
prepare
the
documents
in
advance
of
our
arrival.
Airport
shuttle
service
was
great
and
the
hotel
offered
us
one
free
pick-up
and
one
drop-off.
Staff
was
friendly
and
very
helpful
(except
the
restaurant
staff!).
Tried
their
level
best
to
communicate
to
us
in
English.
They
took
care
of
our
luggage
in
the
store
room
for
a
week
and
we
really
appreciate
it.
Bellhop
service
is
also
great.
They
carry
all
our
luggage
to
our
rooms
with
a
smile
:)
Breakfast
-
Disaster.
They
took
long
time
to
serve
your
food.
It's
not
a
buffet
and
you
are
not
allowed
to
serve
yourself
as
we
used
to
everywhere.
The
staff
is
not
friendly
at
all
and
I
was
very
very
uncomfortable
with
them.
They
through
a
serious
look
at
us
and
DENIED
bluntly
when
I
asked
a
refill
(I
didn't
know
that
it
was
not
a
buffet).
Staff
in
the
restaurant
are
very
cold.
I
couldn't
find
drinking
water
on
the
table.
You
have
to
ask
the
staff.
A
la
carte
is
below
average.
Service
is
pathetic.
They
mixed
and
served
vegetarian
soup
with
chicken
and
pork.
And
the
whole
dish
doesn't
come
at
one
time.
Coffee
is
very
plain.
We
called
it
as
"Coffee
flavoured
milk"
Minibar
-
Yes,
it
does
exist,
but
unplugged
and
LOCKED!
LOL.
Locker
in
the
room
is
locked
out.
We
can
not
use.
Fan
is
funny
and
it's
rotation
is
away
from
beds.
Signing
a
paper
for
not
taking
hotel
insurance
is
a
bit
uncomfortable
and
fishy!
At
the
payment
they
are
not
charging
our
card
for
COP,
but
our
card
currency
at
their
exchange
rate.
I
would
like
VISA
to
do
the
conversion
not
the
hotel.
We
tried,
but
can
not
convey
it
to
the
staff,
so
we
paid
extra!