1/5 Andres M. 2 years ago on Google
RUDE
STAFF
AND
CONSTANTLY
OVERBOOKED
-
AVOID
THIS
HOTEL!
Worst
experience
with
hotel
staff
I
have
had
in
my
entire
life,
no
empathy
and
terrible
customer
care,
if
you
read
other
recent
reviews
on
trip
advisor
you
will
find
out
this
is
not
a
secluded
instance,
they
are
overbooked
constantly
and
will
try
to
give
you
any
room
they
have.
We
arrived
at
the
hotel
and
Jose
who
was
at
reception
admitted
the
hotel
was
overbooked
and
they
had
no
rooms
with
King
Size
Bed,
my
reservation
was
for
a
king
size
bed
as
I
need
more
space
with
the
baby/kid
jumping
in
the
bed
sometimes.
I
did
not
accept
the
Queen
size
room
that
was
offered
as
I
had
paid
an
extra
$75
USD
for
the
suite
with
the
king
bed
and
there
was
no
reimbursement
offer
or
credit-back
offer.
The
manager
then
arrived
after
making
me,
my
wife
and
my
1
year
old
wait
for
almost
1.5
hours
late
at
night
and
told
me
she
was
sorry
and
that
I
was
right
my
reservation
was
for
a
King
size
bed
and
that
it
turns
out
they
do
have
the
room.
Once
I
signed
all
the
paper
work,
I
received
my
key
and
surprise...
the
room
only
had
a
Queen
Size
bed,
COMPLETE
SCAM..
after
this
the
reception
desk
literally
neglected
talking
with
me.
This
was
just
the
start,
once
they
finally
brought
a
baby
crib
at
almost
11pm,
it
was
all
dirty
and
had
a
bug
(I
actually
recorded
a
video
of
them
bringing
in
the
crib
that
shows
the
actual
bug,
see
pics).
Restaurant
has
1
broken
baby
chair
and
they
truly
don't
care
if
you
have
what
you
need
for
your
kid/baby
or
to
be
comfortable
in
your
stay.
IT
IS
NOT
WORTH
YOUR
MONEY,
STAY
AT
THE
NOVOTEL
MEDELLIN
EL
TESORO
INSTEAD