1/5 v v. 4 months ago on Google
A
Nightmare
Stay:
Hidden
Fees,
Assault,
and
Awful
Service
My
recent
9-day
stay
at
this
hotel
was
a
total
nightmare.
Despite
prepaying
through
Expedia,
they
slapped
me
with
a
shocking
$100
check-in
fee
upon
arrival,
never
mentioned
during
booking.
I
had
booked
a
room
for
two,
including
breakfast,
though
I
was
alone.
This
became
crucial
when
a
medical
emergency
led
me
to
call
my
two
brothers.
Shockingly,
the
hotel
staff
initially
denied
them
entry,
citing
a
two-person
limit,
despite
booking
their
most
expensive
room.
It
took
a
heated
argument
to
get
them
in.
During
checkout,
they
insisted
I
owed
an
extra
$50
for
my
"two
guests."
I
explained
I
had
booked
for
two
but
only
I
stayed,
and
there
was
a
medical
emergency.
I
asked
them
to
provide
written
policies
for
these
extra
charges
and
they
couldn’t.
When
I
refused
to
pay,
Heidi,
a
staff
member,
called
the
manager,
Juan
Tores.
He
aggressively
rushed
out
to
my
Uber,
tried
to
force
open
the
car
doors,
and
even
grabbed
my
arm,
trying
to
pull
me
back
in.
When
I
recorded
this
on
my
phone
for
evidence,
he
tried
to
snatch
it
away.
All
this,
after
paying
over
$1,000
for
my
stay.
Lastly,
the
hotel's
wifi
continually
cuts
out
and
a
shower
leak
causes
bathroom
flooding.
I
strongly
advise
against
staying
here.
It's
not
just
about
hidden
fees
or
poor
service;
it's
about
unethical
practices,
scams,
and,
in
my
case,
physical
assault
when
I
refused
to
be
a
victim.
Your
safety
and
peace
of
mind
are
worth
more
than
the
risk
of
staying
here.
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