What just happened in this branch makes me felt extremely discriminated and unprofessional. First I was home all day waiting for my package and didn’t hear door bell but hours later received a text saying I wasn’t home to sign and asked me to pick up. I visited the branch to inquire about an alternative method for delivering my documents since I didn't have my physical ID with me at the time. However, I was met with an extremely disrespectful and dismissive attitude from both the young white male employee and the older white female supervisor who were present. When I requested assistance or clarification, they responded with big attitude and phrases like "What do you want me to do ha?" and walked away while I was still speaking. And same thing to the supervisor white female, completely ignored me talking and trying to find other ways but started checking in other packages. This treatment made me feel disrespected and discriminated against. As a customer, I believe it is unacceptable to receive such treatment from your representatives. I understand the importance of security measures, but I expected a more professional and considerate response to my inquiry. I felt that my race or ethnicity may have been a factor in the way I was treated, as they seemed willing to help others but were dismissive toward me. I trust that FedEx upholds a commitment to fairness, equality, and excellent customer service. Therefore, I kindly request a thorough investigation into this matter and appropriate action taken to address the behavior of the employees involved. Additionally, I hope that FedEx will take steps to ensure that all customers, regardless of their race or ethnicity, are treated with respect and courtesy at all times.

I was very obviously racially discriminated against by a male employee as the ONLY ASIAN (I was with my asian teenage daughter) in a long waiting line. Although the male staff was very friendly and helpful to all white customers in front of us, he switched attitude ~immediately~ when it’s my turn (before I even said or did anything) and was extremely rude and condescending to me to the point of straight humiliation. As I said before, my teenage daughter was with me. She was so shocked witnessing it that we had to discuss what happened once we got home. It happened in around end of May 2021. After the incident, I wrote a detailed review, but it was removed (I wonder why??) so I cannot provide the exact date now. This store is the most racist place I have ever been to in my 25yr+ stay in the US. I thought racism could be a subtle gray zone nowadays as our society had advanced. But this staff was comfortable enough in this store to make it crystal clear. I still cannot believe it happened in the very progressive Brookline!

Staff need a reintroduction to common Courtesy . The woman made it seem as if my drop off was going to ruin her entire life. Her only interaction with me was to scab. I asked no questions I was an in and out and yet her treatment will be the cause of me never using this location.

These guys refuse to put sticky mail labels out for people to use. The employees make people who have their packages ready wait in line just to grab sticky labels. They could easily reduce the line by just providing labels, but they choose not to. The worst part is when they give you attitude by trying to help by dropping off your package instead of clogging up the line. Do better with your employees.

Everyone in there when I went was super helpful! I had images to scan and then print nicely. I was welcomed by one employee who pointed me to the self scanners, then another employee noticed I was having some confusion scanning and helped me out on how to do just that! Then the printing, the lady working was very informative and helped me in the time we could get these print done asap. I’m happy with the quality of the print and she had wonderful nails too!

If it was possible, I'd give a zero star. The employees (not all, most of them) are extremely rude. When they see clients, they act like clients are ruining their life. On the other hand, the manager is too polite and helpful. I had to stop by many times to get my print project done. They first gave me a proof to check if everything was okay which was nice. They then said that the docs will be ready by the day after. I offered to pay off, but they said I could pay when I have the docs. I went there the day after to pick up my stuff, but they were not able to find my files and asked me to wait for their call or email. I waited for a couple of more days and decided to call them one more time. The manager said that the files have already been printed out. She said the reason why it delayed is that I didn't pay upfront which I already offered that. I know that the store might always be busy, but the way the employees act and the work getting done were totally weird. I had more projects to be done in this store, but I don't think I will go there again.

*Edited to write that Nial, the assistant manager with compassion and sense, issued me a full refund. I'm very grateful that he actually listened to me and saw where things went wrong to cause the problem. Horrendous experience. Rip-off artists. I called at 9:28am to ask if I could have drawings (architectural prints) done very soon, and she told me that there would be a $15 rush fee. I am visiting the area to see a client and did not expect this since I've never once been charged a fee for on-the-spot in-store printing by my local FedEx on Long Island. I asked her to confirm that rush means I could have it before 10am, and she said yes, if you send it now. I sent it over at 9:35am after connectivity issues at the hotel. I received a confirmation from Fedex that it was received at 9:38. I went in at 9:55am asking about my prints, and neither associate had started or even looked at it, despite what I was told. After confirming my name, that it is 7 prints at 24x36, color, I waited around. At 10:08am I was told that it would be at least 20-25 minutes before they are ready. I was shocked. I notified my client that I would be late. I am 6 months pregnant and sat in the car. I checked in multiple times. Ultimately it was ready at 10:45am and my father went in to pay. He calls to tell me that they are charging me $350!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They offered a $25 coupon, and said it would be cheaper if I ordered it through the online services. After seeing the receipt I realize that they charged me for SPECIALTY MATTE PAPER which isn't even available as an option for architectural prints online. THEN they charged me $87.50 AS THE RUSH FEE. I called immediately, enraged, and they said the fee STARTS at $15, but they NEVER TOLD ME THAT ONCE. THEY NEVER ASKED WHAT TYPE OF PAPER TO USE. COMPLETE CON-ARTISTS. They have the worst attitudes. They refuse to stand by their service. Check out the other reviews. Their service is abhorrent.

Very upset ! I had a bagged item to fedex ! The guy took it out of my bag and put it in a fedex envelope in front of me. I wanted overnight shipping but they said it would take 2 days . Upon arrival there was some missing items ????. I was wrongly told that nothing gets stolen when you fedex !!!!! Has this happened to anyone else ???