1/5 Natalie A. 3 months ago on Google • 7 reviews New
Terrible
customer
service.
Wrong
information
given.
We
arrived
and
the
first
thing
we
noticed
was
that
the
place
smelt
bad,
as
if
the
apartment
hadn't
been
used
for
a
while.
We
had
to
buy
air
freshers
the
next
day.There
were
no
towels
or
basic
amenities
such
as
hand
soap,
shower
gel
ect.
We
asked
for
towels
and
was
told
it
would
be
sorted
by
a
guy
called
Sami,
but
nothing
was
done.
We
had
to
buy
our
own
towels
and
basic
amenities.
They
didn't
even
provide
water.
Took
24
hours
for
WiFi
to
be
connected
and
when
the
data
ran
out,
was
told
we
had
to
pay
to
keep
using
it.
When
I
a
asked
Richard/Kwasi
when
the
cleaner
was
coming,
was
told
that
we
would
have
to
pay
for
a
cleaner
and
contact
them
myself.
In
the
same
message
I
was
informed
when
the
electricity
ran
out
we
would
have
to
top
it
up.
My
agent
manage
to
rectify
this
issue
as
it
was
ridiculous
that
after
the
amount
of
money
spent
we
should
have
to
pay
a
cleaner
and
electricity.
Also
all
they
had
provided
to
clean
the
apartment
was
a
broom
and
nothing
else.
The
interior
of
the
walls
were
in
bad
shape.
The
manager
(Richard/Kwasi)
of
the
apartment
messaged
me
at
2.30am
and
said
he
was
coming
one
day
and
never
arrived,
wasted
my
whole
day.
When
the
manager
(Kwasi/
Richard)
asked
what
time
he
should
send
the
cleaners,
I
said
in
the
morning
and
he
said
he
would
call
them
to
arrange.
He
never
got
back
to
me.
I
messaged
him
in
the
morning
and
asked
what
time
they
were
coming.
No
response
for
6
hours.
I
therefore
spoke
to
my
agent
and
he
got
hold
of
the
manager
who
said
I
never
confirmed
a
time.
Which
was
ridiculous,
I
had
asked
for
them
to
come
in
the
morning
and
you
said
you
will
sort
it.
Surely
you
should
call
your
customer
once
you
have
confirmed.
The
manager
was
not
apologetic
and
made
it
seem
as
it
was
my
fault
The
place
literally
had
4
coat
hanger,
no
bath
mat,
no
sponges
to
wash
dishes.
One
of
the
cupboards
were
dirty.
It
literally
felt
as
if
we
were
renting
a
place
to
live
not
a
holiday
apartment
and
that
we
should
be
expected
do
everything.
I
booked
this
place
in
July
and
was
in
contact
with
the
manager.
I
asked
numerous
times
for
the
terms
and
conditions
and
at
no
point
did
he
mention
paying
for
electricity,
cleaning,
WiFi
ect.
He
was
quick
to
ask
for
most
of
the
money
because
the
cedi
was
falling
to
the
pound.
Very
unprofessional
as
we
had
an
agreement
on
what
was
to
be
paid
and
I
would
pay
in
cedis.
I
was
literally
told
that
if
I
didn't
pay
a
certain
amount
before
arrival
then
I
would
have
to
pay
dollars
on
arrival
(I
am
not
american).
I
had
already
paid
a
25%
deposit
in
July
with
the
agreement
to
pay
the
rest
on
check
in.
This
place
is
in
the
perfect
location
but
the
management
is
extremely
bad
and
they
do
not
take
it
seriously
when
people
complain.
They
are
quick
to
take
the
money
but
not
provide
a
decent
service.
How
can
you
rent
a
holiday
apartment
to
people,
take
nearly
$3000
and
still
want
them
to
pay
for
cleaning,
electricity,
WiFi
and
not
provide
them
basic
amenities
such
as
towels.
I
would
not
recommend
this
place
to
any
of
my
friends
and
family.
I
would
be
too
embarrassed.
Richard/Kwasi,
Gideon
and
Sami
are
not
honest
people
and
are
only
interested
in
the
money.
