Better services provided here

This hurts me and I want to share it with you all. I visited Dr. Agarwal eye hospital in 2016. Initially, I was overwhelmed with their customer services but with my recent visit, I’m unimpressed. This isn’t the hospital I visited some years back. So much drama, gossip and insults. I heard nurses gossip about every patient that walked in. Making unnecessary noise whilst patient were around. Some of us were in pain, we needed some peace to endure since we weren’t being attended to. Some nurses quarrelling whilst patient are waiting to be attended to. Are you serious at all? This is a hospital for crying out loud. A white lady (patient) was insulted in our local dialect right before my mom and I . He did that because he knew the lady wouldn’t understand a word he said. On our arrival, he asked us to leave and come the following day with no tangible reason. He only said, “ if you want to check your eye, come 7:30 tomorrow morning ”. Whilst we were coming for referral. It was the doctor who asked us to come and you ask us to go home. For what reason? I’m still in disbelief. I wanted to speak to the manager because their actions were unbearable. But I was told to tell them what I wanted to tell the manager and I told them it’s personal. One guy said “hey girl, act like a lady”. That was over the bar, I couldn’t even stand your drama anymore. I just had to patiently wait for my mom to finish so we could leave. It still hurts me that we’ve to visit the place again for my mom’s lenses. I don’t want to go there again! I think this is one of the overlooked behaviour of your workers. They tend to focus on themselves but if we aren’t making others feel good, we’re neglecting the major aspect of the way we show up in the world. How you make others feel is very important. In order to maintain the integrity of your brand, it has to be adopted and supported by your customers. You don’t treat them anyhow.

Positives: 1. Welcoming environment. 2. The staff are professional 👏 👌. 3. Questions were answered with detailed explanations. 4. Service are queued. 5. Low turnarround time with transition from one service to the other. 6. Spacious environment. 7. Nurses were professional. Negatives: 1. The frames are premium priced, with minimum price being GHS 1,200 whilst when compared to competition, one could get as low as GHS 450. 2. Turnarround time for lense according to them is a week. Thus, one has to wait for wait 7 days to get the lenses whilst with competition, one could get within a day or two, with delivery service also.

Unfortunately I am rather having a bad experience with this hospital. I called on Thursday to confirm my dad’s surgery on September 18th. The gentleman I spoke to told us to be there on Monday at 10am. To my surprise my dad sent me a message this evening that the nurse called him and task him to call the specialist to confirm his surgery. I guess it should be the other way round? Well I took the pain to conduct the specialist only for him to tell me to send my dad’s picture cos he doesn’t remember the person and the surgery, and that if I don’t send the picture there would be no surgery. In fact I was angry but sad. It’s as if they are doing you a favour after charging 12,600 Ghc for the surgery. What happened to appointment keeping? We are holding smart phones that a smarter than us. A common reminder could have been set to avoid this unfortunate incident. Dr. Agarwal’s hospital you can do better.

As always, my experience was mostly pleasant. Did not spend too much time. Workers were mostly professional, except one lady who could have been a bit more courteous in issuing instructions. I will suggest that the seating should be better labelled so that areas for those coming for surgery are clearly labelled.

I sent one of my employee there yesterday for an eye check for cataract. He arrived at 7.30am and put his name down and was 7th on the list. He was made to sit for 4 hours unattended whilst he watched all those who came after him being called. He watched them go through the same procedure that he did to register. It was not until he complained bitterly after wating for 4 hours that he was attended to. Why are people treated like this.

I visited the clinic to get replacement frames. Their service is exceptional! Solomon and Philip took excellent care of me and ensured I got my frames in less than 3 days! I watched them treat each customer who came in with respect and patiently respond to all enquiries. I would recommend Dr Agarwals Eye Hospital to anyone who needs their eyes checked.

They’re really helpful and prompt. Solomon at the glasses center is very nice, went out of his way to help make a good choice if glasses. Must go; I’ve experienced the Rwandan branch too and they’re equally great.

This is my personal eye clinic . I love their services . I always feel at home when I get there even though it’s a hospital. My parents also had their surgeries there and I must say Dr. Smit and the nurses especially Nurse Helen were so good and super professional. Thanks so much !

Staff are generally friendly but too noisy-chatty. I am impressed with the colourful environment and setup. They have clean toilets but the waiting time is crazy slow!!! For an 8-10mins job, I have been waiting for 3.15 hours still waiting!!! Nobody tells you what is going on! My suggestion: this hospital should have a fixed number of surgeries for the day and ask patients to come when the surgeons are sure what time surgeries will take place! Too expensive and yet wasting so much time isn't the best service!!

I recently visited Dr Agarwal's eye hospital around Tesano, Accra with my mother for a cataract surgery. Initially, I was impressed with the elevator and the interior deco. However, I wasn't impressed with their customer service. I found a large number of their customers to be the elderly however they're always in a hurry during the elderly's examination. I also found their facility or examination rooms not suitable for the elderly and disabled. They refused to give a refund for an antibiotic which wasn't right for my mother. Overall, customer service can be better.

I really enjoyed their customer service. They made me to feel valued and well attended to. The doctor who attended to me was very good and patient. I will recommend their services to everyone with an eye problem.

The ambiance for just an eye clinic is mind blowing. The state of the art waiting area is homely. Being there a couple of times, everyone is up and going and very receptive to clients. Honestly I particularly remember the the service one Doctor gave me, I think he goes by the name Mr. Mikaeli… I would always return to Dr Agarwal any day… he literally took up my son’s eye case like it’s an emergency because it looked like one to me and I felt positive that people like him still existed in the health sector. God bless you if you can see this

I was impressed by the environment But I got sad about how I was treated with one Lady in blue T shirt with a perm hair! She was so rude to me and the first room I entered where a lady pumps some air into the eye first,she did not alert me cos it was my first time,she was also rude to me as to why am using hand wipe on to clean my..I told her I had tissue but it was finished gosh I had worst day from these two ladies ...am not going back there again am trying different place...I felt very bad honestly

rude staff ... waiting 3 hours for meeting unprofessional doctor in the duty ... bad experience ... advise for all you can save from your time and from your money and you can go for any eye clinic near your place and you get result better .

We were ill informed about the total cost of the procedure we were to undertake. We are now requesting for a refund and it is now 2weeks, with an approximate date of end of month. Our whole experience has been much to be desired from day one. We have had to constantly and persistently call to be attended to.

Leading eye specialist hospital in Accra. It has a great view and very neat and attractively well designed structure. Located in the city capital, it attracts lots of patronage

This is not my 1st time waiting for almost 2 hours. I almost walked out!! I came in last week with an appointment & referral from wara and it was fast but today I was the 7th person but I saw many went in before me ?. I suggest they have an automated number system. As u register, u get your number to see the Dr, to pay, for pharmacy. All using the same number.

Awesome 👍 Went there with my boss for a cataract surgery last week and I was impressed by the quality of the staff, facility and the service. The nurses are friendly. Excellent Job. Cheers. 5 stars from me.❤️

I was happy to visit the Dr Agarwal's Eye Hospital in Accra. The facility is easy to access, clean and has ample lighting. There are waiters dedicated to helping you go through your way. Doctors, Nurses and other technical experts receive you with patience and explain in detail what the issues are. I also felt I was listened and so I was comfortable sharing my issues. A recommended facility

I had cataract removal surgeries done in both eyes early this year. My experience was exceptionally good. The care of the nurses and doctors was commendable and I am very grateful to them. The hospital has very modern machines that aid proper diagnosis of the patient's problem, thus enabling the best treatment for him/her. I would confidently and happily recommend the hospital to other people who need eye care.

MY EXPERIENCE AT AGARWALS EYE HOSPITAL, ACCRA, 13TH JULY 2021 TO 3RD AUGUST 2022 I visited Argarwals Eye Hospital for general medical checks on Tuesday 13th July 2021. It was affirmed that I had cataracts on both eyes. Consequently, a Counsellor provided me with options to manage the eyes. I chose to have surgery on both eyes. On Wednesday 21st July 2021, I had surgery on the right eye and until date, I have excellent vision. On Monday 26th July 2021, I had surgery on the left eye. The next day, I had a review and experienced perfect vision. I was excited and thankful. Hooray, hooray I could see perfectly without glasses! On Monday 2nd August, the vision on the left eye was blurred so I went for review and was given medication. I reported a vision drop on Monday 9th August. On Monday 30th August, a team of doctors proposed that I consider going to Argarwals Eye Hospital, Chennai for advanced surgery. I accepted the proposal. Thus, I had advanced eye surgery on Tuesday 14th September. I returned to Ghana on Friday 8th October, 2021 and have since had periodic reviews. The left eye has good vision I find the Staff are welcoming, caring and exhibiting professionalism. Some called to inquire how my vision was. However, not all staff wear facemask and there was periodic exchanges between some staff (not wearing facemasks) and patients who were wearing facemask. I would recommend Argarwals Eye Hospital to family and friends.

Services are wide and very good on the optical needs, but can also be improved upon by other branches nationwide. At least 3 serving the northern, middle and southern sections would not be bad.

I just has cataract surgery two weeks ago and I was impressed by the quality of the staff, facility and the service. I am also happy with changes to my sight after the procedure. Excellent Job. Cheers.

I wouldn’t advise anyone to go there for an intraocular lens implant.The doctor Incharge is inexperience and will do a permanent damage to the eyes.

#EyesLikeNew I used to visit the Chinese eye hospital for a very long time,but ever since i visited this Indians my eye condition has improved drastically

My family and I have enjoyed the quality care from Dr. Agarwals Eye Hospital in Accra and strongly recommend them to those seeking professional eye care. Remember, the eye is the window of the soul so give it a good care and the place to be is Dr. Agarwals Eye Hospital. Vincent Mante, CEO JESTRADE GHANA LTD.

Very nice Eye Hospital

The best eyes specialist hospital in Ghana

Professionalism on the highest peak with good customer service from staff

After visiting about 4 other eye hospitals we found Dr Agarwals and have not been anywhere else since for eye care. They have modern facilities and are very eager to help. They also provide pediatric eye care which is very important in our part of the world but usually taken for granted. Eye care doesn't come cheap but they do know what they are doing.

Beautiful place

The environment is very awesome and their services are good .. they have patients time and good character to all humans especially Mr Solomon the best in all❤️‍🔥

Very fast and efficient service. The doctors are evidently experienced and knowledgeable about their job. Staff very cordial and helpful.

My name is Esther Agyei. I love the hospitality from the receptionists to the specialists. Nice facility and lovely services. Thank you

“This was the best team of medical staff I have been around in a long time. Doctor Seneadza and his team were very professional, efficient and explained everything to my mom and I. The nurses & staff were efficient and very thorough.”I highly recommend a visit to everyone who needs great eye care and value for money.”

Best place..organised services..professionals.i loved it there..serene atmosphere

I like dr.agarwals. I’ve been visiting since 2020. They treated my very complicated eye condition to non existent. Some of the staff are like family now. The refraction service is top notch. They find anything bothering and recommend good lens and help to your condition. Before agarwals we went to several hospitals and they said they can’t do anything and I’ll go blind. But I can see better than the average now. So I definitely recommend agarwals to you. Just be patient and tolerate when you go because they’ll do a great Job for you. A suggestion : The frames are a bit old fashioned so kindly upgrade. Also I had problems with the reception guy finding my name. So update the system. And kindly alert us when it’s your breaks so we are aware. Thank you

The service delivery is very good. Everybody is committed to delivering and making the patient the most important person once he is there. Thanks

Their Customer Service and health care delivery is top notch. It's an eye hospital I would recommend on any given day. Elizabeth the receptionist is always welcoming and warm every time I visit.

Agarwals eye hospital has a dedicated staff at every level. Their lenses are the best because it’s clearer and makes you see clearer like your eye. Solomon is a great guy in his human relations with clients.

I visited this hospital with one of my children, who was having an eye problem some few year ago. A another eye clinic that I visited for his eye clinic could not help. So someone directed me to Dr. Agarwal Eye Clinic. One of the Doctors an Indian gave a very good treatment to his eye. Now he is ok and since then we keep on visiting once a while for review. 💙 I recommned this hospital to everyone who needs a better Eye clinic. This is a place to be.Thank you Dr. Agarwal. God bless you 🙏🏾

Dr. Agarwals Eye Hospital is recommendable for all your eye problems. I received a cordial welcome and had my eye problem solved. I now have a clear vision without any lenses. Thank you very much Dr Agarwal

Good service 👍...but one of the nurses was rude to me though 😔

Very happy to choose Agawal for my cataract operation. Many thanks to the expert Doctors.

Wonders are taking place here...👌👍 Just a visit and you will be amazed

Horribly disorganized. Very long waiting times with no explanations. Staff is not very professional.

Kindly change the personnel using the company's phone and hand it over to a more competent person. Going forward the phone should be on 48 hours but after 7:00pm it can be put on mute. All missed calls and messages should be returned. Thank you

Miracle hospitals with qualified doctors for all kinds of surgeries.

I visited here with my dad on referral and we had to sit for hours after being told we'll meet the specialist. Had to do a lot of follow up only to finally meet with nurses, who gave a sheet of paper telling us what was to be done. There was a young lady at the front desk who was helpful but the other nurses, the least said, the better.

I was at Dr Agarwal hospital to check my eye the service and the environment made me feel at home.

I got sorted and they were super fast with it.. The 5star eye clinic in Ghana at the moment… I love their servicing

I waited for more than an hour to hear the final decision on a patient I brought to the clinic. No one to attend to my son Tawfiq Abdul Rasheed. Looks as if staff on break but no communication whatsoever to patients.

I had a fantastic experience at the eye hospital! The staff was friendly, especially Philip and the lovely Matilda, the service was top-notch, and I left feeling well taken care of. Highly recommend!" 😄👍

The hospital is very friendly and welcoming🤩 They have modern and advanced instruments for quick medical examination The doctors are also friendly and ready to help with the best and possible solutions to all your eye problems.

The Eye Clinic is one of the best clinics that I have attended. Well attention is given to patients that come to the facility. The equipment used are also modern. Doctors and workers have time to explain your situation to you. Special thumb up to the theater team up there...Moses and Rita. I recommend to all those who have challenges with the Eye to visit the Clinic. Thanks

Hello there, my name is Etornam. I can say I love the High level of professionalism. Services are just perfect. I was listened to and everyone I met was so kind. Good job to a few people… Emmanuel and Solomon. I recommend this facility if you seeking for a good eye care.