I stay at home all day to receive this package urgently. I receive an email telling me that the delivery failed because I was not there. It's a shame. Hani a working doorbell that has never rung. I have a number that no one has called. This package was extremely urgent and I found myself with an incompetent driver who didn't even bother to ring the bell. I'm very upset.

Worst package delivery service out there. Had a package that literally for a week was put on the truck and at the end of evening was put back in the distribution centre. I only live 1km away from this distinction centre, so I started to think to myself, seeing that they are incapable of making the delivery maybe I can go get it myself. So I do the logical thing anyone would do how want to know something that's not so standard that it would be easy to find in FAQ. Come on everybody let's say it together, I called them. Well let me explain exactly what happens when you call GLS. Step one: call Step two: pick language Step three: automatic voice saying go look at the FAQ... So you go to the FAQ. You start looking and looking and can't find anything in regards with your question. So you call back. Maybe just maybe you didn't hear something. Maybe there is a secret menu that if you wait you can actually speak with someone to explain your question which is my I remind ourselves is doing the job we are paying for in the first place. So I started thinking about this problem. There must be a solution to this problem something I have not tried. I yes let's say it all together: e-mail. So I started looking on their website for the email address. Where do you normally find an email address on a website. Yes of course at the bottom of the page. So I look and nothing. So I look for a contract page. And once more nothing. It's only after I had to go thru 3 different menus that I finally got to the contact page where you can write a mail. Let me remind everyone that at this point it has taken me up to 3 hours of time and stress to get to this point. It has taken GLS at this point 5 days of going side seeing for all I know with my package. So you can imagine the slide disappointment that I felt when at 10 before their closing time I received an answer saying no you cannot come in person. Just to see if maybe the shop owner can do something I emailed them as well. They also send an email to GLS to see what's going on. They get a response saying the package will be set on express delivery. Am as clueless as you what this is knowing what I'm about to tell you guys. So I'm thinking ok that sounds like it will be delivered tomorrow. Well lucky me I am free all day tomorrow. I could go out and do something but hay I don't want to be the person that complains the whole time and then when they are there is not home. So I wait and wait. I stay. I stand my ground and wait. And the time ticks by and by. But nothing. Need to go to the toilet? Nope not for me, I don't want to miss the mail man. Make dinner? No no no I don't think so. The mail man is on his way after all with an 'express' delivery. He didn't so up. So I mail again and once more I tell them I live 1km away from where you guys seem to have a problem. I can practically see the building. Same response. No can do. Let's just say this was taking so much time up in my life I entered a new state I didn't know existed with tis sort of things. I was not angry anymore. I was sad. I was sad that I tried to change the system I tried to help the system and I got beaten. I mailed this story to the vendor with the kind words that I will not buy from them anymore as long as they work with GLS. I have copied this text to my notes and every time I get a vendor that uses GLS I will send them this story. In the end a delivery that should have taken only 2-4days now took 11 days. When I only live 1km away. And if GLS would read this. And start replying with a politically correct answer of you can find the contract info there or we are sorry that this. You want to know what it was? What the thing was that pushed me over the edge? You guys don't even pretend to be friendly and costumer forward. You do everything in your power to make it impossible to find any contact details. And when you guys get called out on it by one of the shops that put their faith in you guys. You lie. You lie in their face. I looked it up. There is no option for express shipping with you guys, it doesn't even exist.

Ok

(Translated by Google) This is the place to be to send your parcels! With a large parking - NO stress factor - you can park here continuously from 09:00 to 18:00! (Original) Hier moet je zijn om uw pakjes te verzenden! Met een grote parking- NO stressfactor- kan je hier doorlopend van 09:00 tot 18:00 terecht!

(Translated by Google) Parcel lost after 2 weeks blocked at their central. Difficulty finding how to contact them. Don't answer the phone. Give the email address too quickly to understand perfectly and without spelling. Deplorable service. Scandalous (Original) Colis égaré après 2 semaines bloqué à leur centrale. Difficulté pour trouver comment les contacter. Ne répond pas au téléphone. Donne l'adresse mail trop vite pour comprendre parfaitement et sans épeler. Service déplorable. Scandaleux

(Translated by Google) Dear friends I really hope for you that you never have to receive a parcel or order that is delivered by gls vilvoorde because here are the biggest rude people on the phone if you ask where your order is the only answer you get is that they have no people and don't know when it can be delivered and then just hang up the phone and this game has been going on for 8 days now .paljasen 😡 (Original) Beste vrienden ik hoop echt voor jullie dat je nooit een pakje of bestelling moet aankrijgen dat geleverd word door gls vilvoorde want hier zitten de grootste onbeschofterikken aan de telefoon als je vraagt waar uw bestelling blijft is het enigste antwoord dat je krijgt dat ze geen volk hebben en niet weten wanneer het kan geleverd worden en dan de telefoon gewoon ophangen en dit spelletje duurt nu al 8dagen .paljasen 😡

Place to send parcels to Belgium and European locations.

useless. they never deliver anything.

Ok

Never anything good with them sorry

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To be honest, I haven't had such a positive experience with any other freight transporter. There was only one issue: the Shop (Bax Shop) had not sent a Tracking number. However, by giving a ring to Bax Shop and then GLS I was able to coordinate perfectly the time when the packet was supposed to arrived. Conecrning GLS service: it was superb. The Employee helped my to put the piano in my appartment, and managed to not damage any car whil doing the most complex manoeuvre possible with a truck. It was really impressive. This Employee should be promoted and awarded because he gave me a very strong and positive image of GLS , congrats and keep up the good work !!

The existence of this company is to offer another perfect example of a world lack of integrity, a world of money cheating game.

They have lost my parcel an cannot trace it once it hits GLS. Mail is small stuff and is contracted out. Mainly for industrial or bulk items.

I ordered a grill plate on vevor as I usually do vevor is a 100% reliable site because I have made several safe orders, but sometimes they know that delivery companies like GLS keep the people's parcels under the pretext that she delivered when it is seriously false I spend several order in the month on different sites and I receive all my Orders but this time not at all. GLS apparently has a habit of doing this.

(Translated by Google) Delivery person enters unsolicited and unwanted from behind your home. If you want to report this to GLS, no one is home (Original) Bezorger komt ongevraagd en ongewenst langs achter uw woning binnen. Als je dit wilt melden bij GLS dan is er niemand thuis

GLS la pire entreprise de livraison de colis ... Je reçois tout mes colis de DPD bpost postnl colis privé mais jamais de GLS ... Encore aujourd'hui je reçois un colis de colis privé a 14h10 mais pour GLS a 14h20 je suis pas là ! Il ne passe même pas ! Il dépose direct au point relais qui est a plus d'une heure en transport de chez moi ! Aucun moyen de leur téléphoner et aux mails ils ne répondent pas !

(Translated by Google) After 20min finally friendly lady laura and a man who helped me with the very bad service from depo and drivers from pures. That they are supposedly understaffed? Wanted yourself pay the drivers as it should be. But customers are the victims. Drivers clearly lie that they have passed by on a note there 2nd passage? When was first? Due to the umpteenth electricity breakdown, we had opened the door ajar, but the driver did not think you can enter without calling. Ale gls also NOT reachable lie that they answer emails from home but read the ref. Everyone is complaining Corona shit is done so please Everyone back to work and work. No, I just sent my suppliers email to stop delivering via Gls as long as there is no improvement, rather pay 5 euros more but service. Thanks anyway for good and friendly service in vilvoorde. (Original) Na 20min eindelijk vriendelijke dame laura en een man die mij helpten bij de zeer slechte service van depo en chauffeurs uit puurs. Dat men zogezegd onderbemand is ? Zelf gezocht betaal de chauffeurs zoals het hoord. Maar klanten zijn er de dupe van. Chauffeurs liegen duidelijk dat ze langs geweest zijn op briefje daar 2de passage? Wanneer was eerste? Door de zoveelste electriciteit panne hadden we deur open gezet op kier maar chauffeur vond niet dat jij binnen mag gaan zonder bellen. Ale gls ook NIET bereikbaar liegen dat ze van thuis mails beantwoorden maar lees de ref. Iedereen klaagt Corona zever is gedaan dus aub Iedereen terug naar werk en werken. Nee heb net mijn leveranciers mail gestuurd om niet meer te leveren via Gls zolang er geen verbetering is betaal liever 5euro meer maar service. Toch bedankt voor goede en vriendelijke service te vilvoorde.

(Translated by Google) You are waiting in line to load and unload trucks (Original) Kamyon yüklemek ve boşaltmak için çok sıra bekliyorsunuz

(Translated by Google) New AH . access roads are not finished yet. (19/06) Shop smaller than AH-Wemmel. Very friendly staff and helpful. (Original) Nieuwe AH . toegangswegen zijn wel nog niet af. (19/06) Winkel kleiner dan AH-Wemmel. Wel heel vriendelijk personeel en behulpzaam.

(Translated by Google) Malko sa alchni no nyama kak (Original) Malko sa alchni no nyama kak

(Translated by Google) I was last year (Original) Am fost an trecere

3 days that I wait for my package, 3 days that I stay at home to receive dozens of messages saying that the package could not be delivered because no one is at home, where is my package? I don't know... A real GLS pain!!!

Me

I am very dissatisfied, where is my package, I would really like to get it done, Astenbleef Kind regards, Ann De Voeght