1/5 Anca B. 6 months ago on Google
All
in
all
a
fiasco.
I
organized
my
daughter's
bday
party
there,
booked
in
advance
(since
summer),
no
confirmation
email
received
with
mandatory
requirements,
nothing
(and
they
said
it's
OK
as
a
confirmation
email
it's
not
needed....really???)!
Two
weeks
before
the
party
I
called
daily,
no
answer,
not
possible
to
reach
them
by
phone
(they
say
that
indeed
they
have
some
"technical
issues
with
the
phone".
??).
On
the
day,
they
explained
that
only
kids
above
1,40m
could
enter
the
escape
room
-
I
didn't
know
about
it
in
advance
("but
it
was
mentioned
in
the
General
conditions....")!
Only
two
of
them
were
below
1,40m
(one
was
1,38m
and
one
was
1,35m)
but
we
did
not
want
to
separate
the
kids
as
they
came
to
be
together
and
have
fun
at
the
party,
right?
You
cannot
imagine
the
disappointment
of
the
children
as
they
were
so
looking
forward
for
the
escape
room.
They
offered
instead
karaoke
or
golf
but
no
one
to
entertain
the
kids
during
the
activities,
so
the
children
did
not
know
what
to
do
so
they
were
all
over
the
place
and
very
quickly
bored
asking
me
what
else
to
do
-
how
would
I
know?
That
is
exactly
why
I
paid
Koezio
for.
If
you
plan
on
going
there
make
sure
your
guest
are
above
1,40m
otherwise
good
luck
entertaining
them
on
your
own
as
no
one
else
will.
Or
better
yet,
find
another
place
to
spend
your
money
on.
A
place
where
at
least
someone
bothers
to
pick
up
the
phone
or
to
send
you
a
confirmation
email
with
the
mandatory
requirements.
At
the
end,
to
"compensate"
for
this
we
received
a
gift
card
for
only
one
player
to
come
back
there
one
day....but
guess
what,
you
need
to
call
them
before
to
activate
the
code...
:)))))))
P.S.
If
you
buy
the
anniversary
package
from
Koezio
with
cake
and
picture
included,
and
one
of
your
kids/guests
have
gluten
intolerance,
make
sure
you
bring
a
cake
for
them
yourself...there
is
no
option
there.
The
kids
were
eating
cake
and
the
one
girl
who
had
this
gluten
intolerance
was
just
sitting
there
looking
at
them.
Another
detail
that
I
would
have
wanted
to
discuss
over
the
phone,
but
then
again....not
possible.
Being
on
a
Sunday,
the
shopping
center
was
closed
so
I
couldn't
go
anywhere
in
the
area
to
buy
her
something.
So
embarrassing...Not
to
mention
that
there
was
no
photo
taken
either.
For
info
-
I
have
paid
200
euros
for
this
anniversary
package.
At
the
end,
the
children
agreed
that
it
was
the
worst
bday
party
of
the
year
so
far.
:)
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