(Translated by Google) What good is it for us that supposedly "the best professionals" are in public health if they give you an appointment (through the app, because the phone is never picked up) for 7-14 days? You have to practically beg your family doctor to do tests and to refer you to the SPECIALIST because you have strange symptoms... A few years ago (before the covid) and after a lot of insisting on the head in different appointments, they did some analysis tests: After 3 days they called me by phone telling me to run to the health center to have more tests done and I was referred to a specialist urgently because they had seen something strange... Until we have something serious they don't pay attention to us or what? If tests and revisions were made in some cases we would not have something serious. Also a few years ago I needed MENTAL HEALTH assistance (depression and anxiety). The head of this center told me that "it wasn't that bad" (yes it was, she couldn't be aware of how bad it was after seeing me for 5 minutes) and that the only thing they had was group therapy sessions and a waiting list. 3-4 months. Because my family was able to pay me a private psychologist and psychiatrist, because otherwise I don't know what would have happened to me. I needed medication and a couple of years of therapy. Now in that sense I am phenomenal, thanks to having paid me a private. They say so much about mental health lately... In the public it seems that it is only for extreme cases (many of those cases, if they were treated in time, would not become extreme, and possibly I would have ended up like this if not for going to one private). I recently had some health problems, and I went a week later (when they gave me the first available appointment). The nurse literally yelled at me saying I should have gone earlier, sorry? In the end it was nothing serious, but he told me that I should have gone to the ER (I think the ER is for serious things and people who are really very ill, and it was not my case, I do not want to saturate the ER if it is not essential) . Then it has happened to me several times that they make the PRESCRIPTION wrong and you have to go back to have it modified (example: in the electronic prescription it says only 1 box and it turns out that you need 4 boxes for the treatment, but the pharmacy does not let the system take more if the doctor has made the prescription wrong). Total, you have to go back to the clinic and wait again (on top of being sick, instead of being in bed resting, because of course they don't pick up the phone) and have the doctor see you again (because the receptionist can't expand the recipe, of course). At the reception, if you are friendly and polite "in general", they treat you well, but they go calmly and slowly... And there's no need to pick up the phone, which I don't understand because there are several people working there (I take my grandmother's appointments with the computer, because they do not pick up the phone). They say there is saturation, but you go to the health center and... the waiting rooms are often practically empty?! If there are supposed to be no appointments because it's full! When I'm sick lately I usually go to the pharmacy where they treat me phenomenally and many times they care more than the doctors. I'm really tired and frustrated, really. If things continue like this, I'm going to change to the private one, which is precisely what I didn't want to do. BUT UNDER THESE CONDITIONS YOU CANNOT CONTINUE IN THE PUBLIC, AT LEAST IN THIS HEALTH CENTER. (Original) ¿De qué nos sirve que supuestamente en la sanidad pública estén "los mejores profesionales" si te dan cita (por la app, porque el teléfono no lo cogen nunca) para dentro de 7-14 días? Al médico de cabecera le tienes que estar prácticamente rogando que te hagan pruebas y que te derive al ESPECIALISTA porque tienes síntomas raros... Hace unos años (antes del covid) y después de muuucho insistirle al de cabecera en diferentes citas, me hicieron unas pruebas de análisis: A los 3 días me llamaron por teléfono diciendo que fuese corriendo al centro de salud a que me hiciesen más pruebas y me derivasen al especialista con urgencia porque me habían visto algo raro... ¿Hasta que no tenemos algo grave no nos hacen caso o qué? Si se hiciesen pruebas y revisiones en algunos casos no llegaríamos a tener algo grave. También hace unos años necesité asistencia de SALUD MENTAL (depresión y ansiedad). La de cabecera de este centro me dijo que "no estaba tan mal" (sí lo estaba, ella viéndome 5 minutos no podía ser consciente de lo mal que estaba) y que lo único que tenían era sesiones de terapia grupal y con lista de espera de 3-4 meses. Porque mi familia pudo pagarme psicólogo y psiquiatra privado, porque si no no sé qué hubiese sido de mí. Necesité medicación y un par de años de terapia. Ahora en ese sentido estoy fenomenal, gracias a haberme pagado un privado. Tanto que dicen de la salud mental últimamente... En la pública parece que solo es para casos extremos (muchos de esos casos si se tratasen a tiempo no llegarían a ser extremos, y posiblemente yo hubiese acabado así de no ser por ir a uno privado). Hace poco tuve problemillas de salud, y fui una semana después (cuando me dieron la primera cita disponible). La enfermera literalmente me echó la bronca diciendo que tenía que haber ido antes, ¿perdón? Al final no fue nada serio, pero me dijo que tenía que haber ido a URGENCIAS (creo que las urgencias están para cosas graves y gente que realmente está muy mal, y no era mi caso, no quiero saturar la urgencias si no es imprescindible). Luego me ha pasado varias veces que te hacen mal la RECETA y tienes que volver a que te la modifiquen (ejemplo: en la receta electrónica pone solo 1 caja y resulta que necesitas 4 cajas para el tratamiento, pero a la de la farmacia no le deja el sistema coger más si el médico ha hecho mal la receta). Total, que tienes que volver al ambulatorio y esperar de nuevo (encima estando malo, en lugar de estar en la cama descansando, porque claro el teléfono no lo cogen) y que otra vez te atienda el médico (porque la de recepción no te puede ampliar la receta, claro). En recepción si eres amable y educado "en general" te atienden bien, pero van con una tranquilidad y lentitud... Y nada de coger el teléfono, cosa que no entiendo porque hay varias personas trabajando allí (a mi abuela le cojo yo las citas con el ordenador, porque no le cogen el teléfono). Dicen que hay saturación, pero vas al centro de salud y... las salas de espera muchas veces están prácticamente vacías?! Si se supone que no hay citas porque está lleno! Cuando estoy mala últimamente suelo ir a la farmacia que me atienden fenomenal y muchas veces se preocupan más que los médicos. Estoy muy cansada y frustrada, de verdad. Si sigue así la cosa voy a cambiarme a la privada, que es precisamente lo que no quería hacer. PERO EN ESTAS CONDICIONES NO SE PUEDE SEGUIR EN LA PÚBLICA, AL MENOS EN ESTE CENTRO DE SALUD.

(Translated by Google) The administrative staff at the entrance are the worst professionals that public administration can have, they treat you with bravado, arrogance and bad manners that people don't deserve, they deny you until there is an emergency. We know that public health is bad but they should not pay for it with sick people who all they want is to be cared for or use their position for political purposes. I just hope they get what they give because they are real human trash. If you have any problem with them, complain personally against them. As for the medical staff, I have not had any problems and they always attend well. (Original) Las administrativas de la entrada son las peores profesionales que puede tener la administración pública, te atienden con una chulería, prepotencia y unos malos modos que no merece la gente, te niegan hasta que haya urgencias. Sabemos que la sanidad pública está mal pero no deberían pagarlo con gente enferma que lo único que quieren es que la atiendan ni usen su puesto para fines políticos. Solo espero que reciban lo mismo que dan porque son auténtica basura humana. Si tiene algún problema con ellas reclame personalmente contra ellas. En cuanto al personal médico no he tenido problemas y siempre atienden bien

(Translated by Google) Your way of working is embarrassing. In 2016 I went because of a very big pain in my gut and the doctor told me that it may be that I ate something bad or something. I went back after 3 days and he told me the same thing. I decide to go on my own to another hospital and they detect perforated peritonitis. Again I contact the hospital because I have anxiety because I had been sleeping for about 1 month for 1 hour because my father had cancer, discomfort.... my father died the previous week and I call the doctor to talk to the psychiatrist to see Between the two of us what can we do? Waiting after two days, the unpresentable doesn't even call me. This is embarrassing 664 42 14 52 Ivan Serrano (Original) Es vergonzoso vuestra forma de trabajar en el año 2016 fui por un dolor muy grande en la tripa y el medico me dice que será que e comido algo en mal estado o algo vuelvo a acudir a los 3 días y me dice lo mismo. Decido ir por mi cuenta a otro hospital y me detectan peritonitis perforada. Nuevamente me comunico con el hospital porque tengo ansiedad debido a que llevaba cerca de 1 mes durmiendo 1 hora porque mi padre estaba con cáncer, malestar .... mi papá falleció la anterior semana y llamo al medico para que hable con el psiquiatra para ver entre los dos que podemos hacer. Esperando después de dos días, el impresentable ni me llama. Esto es vergonzoso 664 42 14 52 Ivan serrano

The Villablanca Health Center is very well located and has the primary services to provide assistance to the community. It is well maintained and clean. Even though the reception staff is sometimes not the friendliest, they do resolve things as much as possible. There is a lot of change in medical personnel, which is somewhat uncomfortable in terms of getting to know and following up with medical personnel. The system for obtaining and changing appointments is excellent online and can be done without having to go to the Center.

(Translated by Google) I want to change by free health choice with my usual doctor who now works there. I've been calling all morning to ask if the list is open and it's IMPOSSIBLE TO SPEAK WITH THE CENTER. They don't pick up the phone there or what? My rating goes to management. I'm already thinking about changing to this center because I find it embarrassing how badly the people who are supposed to pick up the phone work. I don't understand it or they are incompetent or they pass everything. (Original) Me quiero cambiar por libre elección sanitaria con mi doctora de siempre que ahora trabaja ahí. Llevo llamando toda la mañana para preguntar si tiene la lista abierta y me es IMPOSIBLE HABLAR CON EL CENTRO. No cogen el teléfono ahi o qué? Mi calificación va para los de administración. Ya me estoy pensando lo de cambiar a este centro porque me parece vergonzoso lo mal que trabajan las personas que se supone tienen que coger el teléfono. No lo entiendo o son incompetentes o pasan de todo.

(Translated by Google) At 5:00 p.m. they give me an appointment in person (it's impossible for them to pick up the phone) because I need a doctor to see me in the emergency room (horrible cough, chest pain, shortness of breath, dizziness...). They give me an appointment for 6:40 p.m. At 6:30 p.m., the doctor from the afternoon respiratory unit comes out, reads a list and says that he only cares for the people he has just named. I tell him and physically show him the paper of my appointment and he tells me that he is sorry but that he does NOT attend to me. That you will only see the people who had an appointment at the time you printed the list Mr. doctor... Are you a doctor? I find it embarrassing that he refuses to serve a person who has an appointment.... And then they say that we have the best healthcare in the world... And they ask that they not saturate hospital emergencies... (Original) A las 17h me dan cita presencial (imposible que te cojan el teléfono) porque necesito que me vea por urgencias un médico (tos horrible, dolor pecho, falta de aire, mareos...). Me dan cita para las 18.40h. A las 18.30h sale el médico de la unidad de respiratorio de la tarde, lee un listado y dice que sólo atiende a la gente que acaba de nombrar. Le digo y enseño físicamente el papelito de mi cita y me dice que lo siente pero que NO me atiende. Que solo va a ver a las personas que tenían cita en el momento que imprimió el listado Señor médico... Usted es médico? Me parece vergonzoso que se niegue a atender a una persona que tiene cita .... Y luego dicen que tenemos la mejor sanidad del mundo.... Y piden que no saturen las urgencias de los hospitales...

The administrators are a bunch of unpresentable, unpleasant and unprofessional people. One of the worst I have found so far. There is no need to treat the staff so badly, people don't go to the doctor because they are bored at home, they go because they need it. Let's see if they give you some classes in empathy and customer service!!! You just have to see the ratings they have. And nobody does anything, it's shameful, not to mention the waiting lists that this center has, you make an appointment in person or by phone and they give you a two-week appointment when in other centers they give you a maximum of 2, three days. To people who go through similar situations, I encourage you to make complaints, it is the only way for them to pay attention to us.

It has been our health center for more than 5 years and regardless of all the excesses and eventual collapses caused by the immense demand for Health throughout Spain, we feel very well cared for. Our GPs and nurses, in addition to the great laboratory team for taking samples for analysis and the administrative staff at the box office, the vast majority, despite the excess of people, maintain sympathy and education, with the few cases being very rare. of abuse received and rejected by me, in these 5 years. My special thanks to Dr Bonnet, who recently retired, for his good treatment of me and also to my new GP, Dr Lázaro, who during Dr Bonnet's absences has attended to me and now, as my GP, has always demonstrated and transmitted his human quality, his attentive dedication and professionalism to my previous and current health cases, for which I am immensely grateful! Thank you all very much with my best wishes for you and your loved ones, this Christmas 2022 and in 2023. I would also like to thank you for the always kind and professional attention that I have received both in person and by telephone from Irene, Ángeles, Elena and Miriam! Many thanks also to Irene and Nazaret, I hope they will soon be permanent staff!!! Long live 🇪🇸 Spain! A big hug to everyone. Pierre Michel Marteau Van Wetter

No generalizo, pero necesito escribirlo. Es una pena el trato que dan algunos médicos, si uno esta quemado en su trabajo o su vida debe buscar soluciones. No es justo que la figura del médico de cabecera, que creo que es importante sea una persona de confianza, hable mal al paciente y que mire mal, y que maltrate porque ese trato desde luego es maltrato. Piensen por favor en personas por ejemplo un dependiente o camarero tendrán mejores condiciones laborales que ustedes? Llegaran a fin de mes?? Seguramente no, pero atienen al cliente mínimo con educación y respeto. Es indignante que alguien que se encuentra mal tenga miedo de ir a una consulta donde le traten mal, hasta por teléfono. Es una vergüenza. Yo no suelo ir continuamente al médico, pero las veces que he ido lo he necesitado y he ido con respeto y educación, que es lo mínimo que espero recibir desde luego. No me quejo de las esperas, de la falta de recursos, apoyo las manifestaciones, entiendo sus derechos, pero nosotros tenemos derecho a que nos traten mejor .

(Translated by Google) I've been trying since 10 in the morning to get the phone picked up at the health center, until one o'clock they haven't picked me up. Now I hope they call me urgently this afternoon, since I am out of Vicalvaro and after two telephone appointments they do not fix my card for my medicine that I have been taking all my life for epilepsy and now they have made a mess for me that I do not have the correct card with my meds. I HOPE THEY KNOW HOW TO FIX IT. Dove Rozas Sunday (Original) Llevo hoy desde las 10 de la mañana intentando que me cojan el teléfono en el centro de salud, hasta la una no me han cogido. Ahora espero que me llamen esta tarde urgente, ya que estoy fuera de Vicalvaro y después de dos citas telefónicas no arreglan mi tarjeta para mi medicina que llevo toda la vida tomando para la epilepsia y ahora me han hecho un lío que no tengo la tarjeta correcta con mis medicinas. ESPERO QUE ME LO SEPAN ARREGLAR. Paloma Rozas Domingo

For my part, you have always treated me in a very professional manner, I appreciate your work, keep up the good work

My two-month-old son's vaccination appointment was canceled 45 minutes in advance. The solution they give me is a telephone appointment in two days with the pediatrician or a meeting with the director in three. Or wait for a pediatrician to arrive at the last minute. It is a shame. I have been told that there is a demonstration and a collection of signatures at eleven this morning. I encourage everyone to join. Thank you.

The care I have received from two doctors has been terrible. They should be concerned about the doctors' treatment of the patient. Quite a few rude and rude people don't seem professional.

Horrible…to this day (my daughter is one and a half years old) they have never picked up my phone. And the center takes me 10 minutes by car to go down for a moment to make an appointment. Unfortunately, from the first day I took my daughter with Sanitas and it is wonderful how well they serve you, speed dating and answering the phone. Public health in decline, today I try again to take it and I have made four calls throughout the afternoon without success. Definitely fatal

Regrettable in every way. The thing about the counter staff is to vomit. The first thing you encounter before opening your mouth is a snort and a pout. Dr. Losa is, precisely that, like a stone on your head. Bad faces, 0 interest, he does not get up from his chair and denies you any prescription that any other professional has sent you despite having all the pertinent medical reports. He denied me the drug subsidy to stop smoking without relying on any medical criteria other than his own. Don't forget to applaud everyone out the window for their good practice and dedication.

(Translated by Google) Vexatious treatment by one of his doctors. It is incredible that there are doctors with so little empathy and respect for the patient and their ailments with phrases like "you have to be less of a girl and put up with the pain", "it's 8:30 p.m. and I want to go home with my family, I'm until the balls of seeing all the patients” (he proceeds to show me the sheets) and a few more pearls while he doesn't even stop to evaluate the patient, because he wants to leave as soon as possible. Leaving a person with pain in addition to a clear picture of anxiety without attention. I am convinced that he would not say the same to his children. A pity the bad situation experienced and the neglect of the psychological part of the patients, how many things could be avoided... (Original) Trato vejatorio por parte de uno de sus médicos. Es increíble que existan médicos con tan poca empatía y respeto por el paciente y sus dolencias con frases como “hay que ser menos niña y aguantarse el dolor”, “son las 20:30h y quiero irme a mi casa con mi familia, que estoy hasta los huevos de ver a todos los pacientes” (procede a enseñarme hojas) y unas cuantas perlas más mientras ni tan siquiera se para a evaluar al paciente, porque quiere irse cuanto antes. Dejando sin atención a una persona con dolores además de un claro cuadro de ansiedad. Estoy convencida de que no le diría lo mismo a sus hijos. Una pena la mala situación vivida y la desatención a la parte psicológica de los pacientes, cuantas cosas se podrían evitar…

(Translated by Google) A shame! There are never people waiting in the waiting rooms, and they complain that they have too many patients. Nobody called me at my time, I knocked on the door after 20 minutes, there was no one inside and I already passed, they did not send me any test, they say that even if I am young I can have pain... Etc. The professionals I have dealt with are a lazy and incompetent bunch. (Original) Una vergüenza! Nunca hay gente esperando en las salas de espera, y se quejan de que tienen muchos pacientes. Nadie me llamó a mi hora, toque la puerta después de 20 min, no había nadie dentro y ya pasé, no me mandó ninguna prueba, dice que aunque sea joven puedo tener dolores.... Etc. Los profesionales con los que he tratado son una panda de vagos e incompetentes.

(Translated by Google) As for the blood tests, a pathetic update. Six toilets, four DJing, one at the computer distributing little bottles and one organizing the queue. Until there is good. But they have you standing inside the room where they do the extractions and watching how they stick people. Meanwhile they commenting that if the vein is fine, that if it moves, that if the needle this or that... The truth, for a person who is a little sensitive about these things, it does not seem like a good way Act. I don't know, can you do it any other way? They treat us like sheep. (Original) En cuanto a los análisis de sangre, una actualización patética. Seis sanitarios, cuatro pinchando, una al ordenador repartiendo botecitos y una organizando la fila. Hasta hay bien. Pero te tienen dentro de la sala donde hacen las extracciones de pie y viendo cómo pinchan a la gente. Mientras tanto ellas comentando que si la vena es fina, que si se me mueve, que si la aguja tal o cual..... La verdad, para una persona que sea un poco sensible para estas cosas, no me parece una buena manera de actuar. No sé puede hacer de otra forma? Nos tratan como borregos.

Lamentable la atención de las recepcionistas de este centro de salud, al menos en horario de tardes. Es una vergüenza, están hablando de sus cosas y mientras se hace cola, y no atienden. Además, no se les cae la cara de vergüenza, les da absolutamente igual. Siempre me han atendido mal, son groseras y maleducadas, el teléfono supongo que lo tienen descolgado, porque nunca lo cogen. No me puedo explicar que se permita un personal así en un centro público.

The workers at this center are the worst there is, they have no idea about anything, they only know how to receive orders that have no scientific basis, they are brainless sheep who only obey their owners without respecting the Hippocratic oath they signed. They only seek to maintain chronic diseases and for sick patients until their death they only know how to prescribe pills that never cure. And what they like the most is to put vakunas since that raises their salary considerably,

Incredible things happen in this place. Seeing a Doctor scream for calling him in some way: seeing 3 little children in the waiting room: go to the emergency room, I'm not going to treat you. 01/17/24 at 3:00 p.m. The poor desperate mother! And is not for less!

I just moved to this health center due to a change of address and it is the worst thing I could have done. I had the afternoon doctor, who honestly left a lot to be desired. Studying so much has been of no use to him, he has no empathy whatsoever. It's obvious that he doesn't like his job.

What a shame for a health center, it seems that they insist on providing the worst care possible, they never pick up the phone, what a bunch of unpresentable people when we are all paying them their salaries.

The pediatric service at this health center is collapsed. Theoretically there are five paediatricians, but almost all of them are on sick leave and the Community of Madrid does not send substitutes. You cannot make an appointment, only go for emergencies. If you get them to attend to you, the service is good.

I give one star but I wish I could give 0 stars. I have had to wait more than two hours for a prescription because the emergency room doctor is the slowest person I have ever seen. Time to attend to little but to talk with colleagues all the time in the world.

Contenta con la atención y el servicio. Cogen el teléfono y resuelven dudas. El chico de atención al público súper amable y profesional. El enfermero pediátrico muy simpático y atento con mi hija mayor. Como queja diría que el servicio de matronas carece de personal, hay una sola persona que no puede prestar el servicio apropiado.

(Translated by Google) I arrived late for the consultation and after waiting an hour, at 1:50 p.m. the doctor comes out and says that she does not attend to me or give me a supporting document. Let him go to the emergency room. In the emergency room the doctor says that the ailment I have is to go to the family doctor. It is if he at least asks for proof of attendance. Unjustifiable patient abuse. Horrible center. (Original) Llegué tarde a consulta y después de esperar una hora, a las 13,50 sale la médico y dice que no me atiende ni me hace justificante. Que vaya a urgencias. En urgencias la doctora dice que la dolencia que tengo es para ir al médico de cabecera. Está si por lo menos pide que me hagan justificante de asistencia. Un maltrato al paciente injustificable. Un centro horrible.

Da igual cuantas veces pulses la opción 9 para contactar con el centro de salud siempre "están ocupados, y hay que llamar en unos minutos" .He llegado a llamar más de 2 horas seguidas cada 5 minutos y nunca contestan. Cuando vas a decirles amablemente que la atención telefónica es inexistente, encima la culpa es tuya, por no saber pulsar la opción correcta y se quedan tan anchos , dejandote por tonto delante del resto de usuarios. De vergüenza.

LAMENTABLE el centro de salud. La directora sin ninguna actitud ni ninguna capacidad de reacción para los problemas. No da soluciones, no atiende y se queda en su despacho... Vas a qué le pongan la vacuna a un bebé de dos meses y cuando llegas te enteras que la enfermera no está y la solución es que ya vendrá alguien a vacunar...esperas horas en la sala de espera de pediatría con niños de 4 o 5 años malísimos, con virus y tosiendo al lado de un bebe de dos meses sin vacunar. Quieres hablar con la directora y ella no quiere, no es capaz ni de bajar a dar explicaciones, ni de abrir una de las 4 salas de pediatría vacías para que los niños no esten tan juntos. LAMENTABLE

Horrible!

(Translated by Google) I wanted to leave my 5 stars to Matron Alicia Rodríguez Torres. I think she is an incredible professional, attentive, sweet, pleasant and very professional. I am very happy that she is my midwife, I could not have chosen better (Original) Quería dejar mis 5 estrellas a la Matrona Alicia Rodríguez Torres. Me parece una increíble profesional, atenta, dulce, agradable y muy profesional. Estoy muy contenta de que sea mi matrona, no he podido elegir mejor

(Translated by Google) It is very helpless to be calling all morning and a machine that cannot answer you directly comes out and through the app it tells you to talk to the health center to make an appointment. Then you go and you don't see anyone on the phone, lucky that the friendly person at the window touches you on top of that. On top of that, you will have to go to the emergency room since it is impossible to make an appointment and endure some zasca (Original) Da mucha impotencia estar llamando durante toda la mañana y que directamente te salga una máquina que no te pueden atender y por la app te dice que hables con el centro de salud para pedir la cita. Luego vas y no ves a nadie al teléfono, suerte que encima te toque la persona amable en ventanilla. Encima tocará ir por urgencias ya que es imposible pedir cita y aguantar algún zasca

(Translated by Google) It's a shame, they never answer the phone even if you call a thousand times they are always "busy" probably talking or doing ANYTHING. You have to stop what you're doing to go and it's just a moment, I don't know how hard it is for them to answer the calls, SCOUNDS. (Original) Es una vergüenza, nunca atienden al teléfono aunque llames mil veces siempre están "ocupados" seguramente hablando o haciendo NADA. Tienes que dejar lo que estés haciendo para ir y es solo un momento, yo no se que les cuesta atender las llamadas SINVERGUENZAS .

I don't know what is happening in this Health Center, but for some time now the situation is terrible, most of the pediatricians there are on sick leave, the last times I have gone I have been treated by doctors who were not mine and with bad manners, you see the staff listless. It's hard for me to believe that all this is a coincidence, I'm not saying that the professionals there do their jobs poorly, but this didn't happen in that center a few years ago. I hope the situation improves, because when you go to the health center it is because you are sick and not because you want to.

Impossible to contact them by phone. It's exasperating.