Gyms fine but the opening times are not as advertised when I signed my contract and joined. I have also not received any information as a customer and it is still 24 hour on the website and the app. It is very disappointing. They have not confirmed the opening hours are temporarily but if they are not they are not in line with PureGym base line offer. All customers should be informed and the option of going to castle marina is not suitable, customers should be offered a choice of their second gym if that is what they are providing as a recompense for the inconvenience. I am disheartened by the way this has been managed and that I am not receiving what I agreed to pay for as a customer.

Has an okay selection of equipment and a solid layout, the big downside and why I gave it one star is that 2 weeks into new years they have changed the opening hours from 24 hours, as a shift worker this has greatly affected how I am able to use the gym and they did this right after new years and with only around a week's notice. This is an unacceptable amount of warning for something that would have been planned ahead of time and if I was given warning more in advance I wouldn't have joined this gym. A friend who has limited hours is even more affected they now only have 8:30 0-10:30 to use the gym in weekdays

I use this gym nearly everyday as the equipment are in really good condition and kept clean. Everything is also spaced out to mitigate the spread of the virus, with cleaning stations situated throughout the gym. The gym staff are friendly and approachable. Plus, paying around £20 per month for the membership is a bargain considering the amount of equipment that they have on offer.

I would like to say thank you to all staff working here but to New opening hours from 16th January 2023 made this great gym just not suitable for its purpose and travelling to Castle Marina seriously not an option. No longer 24/7 Mo-Fri 6am-10pm Sat-Sun 8am-8pm. I do not think this place can compete with other gyms in area with the same opening hours. If you would like to join please consider if it is worth the money even with New refurbishment planned. Good luck to business. I know it is hard in these times.

Signed up because it was 24hrs, except within a week suddenly the opening hours have been massively reduced (still charging the same though). You’d think this is something new members should have been informed about before signing up.

I have been before and after refurbishment and by far the best PureGym in the area! Staff are polite and friendly and the gym is always usually clean. Toilets not always but I don't spend a lot of time in there. Showers seem alright and they do look clean. Machines at this gym (especially since the refurbishment) are so much better than other gyms like castle for example. Will definitely return to this gym and keep my plus membership for this reason!

It's five ✨ now since they will be back 24-hours opening starting this Friday. And I have some advice for the members; you’re here to use the equipment, not to sleep on it; it's ridiculous how they spend more than 20 minutes using one device. I swear times I want to rip them off the device.

Really enjoy it here. It’s local and easily accessed with parking at Tesco. The prices are good, especially for a student and the app is fantastic for tracking engagement and specialised workouts. Although opening hours are short ending, I like that I have accessed to a 24/7 PureGym without extra charge. I look forward to the renovations.

If only I could give the business a 0 star but that would be unfair. I love that I could go late at nights which is the best aspect of the gym as it is quiet and spacious however the memberships are so scam based. Tried cancelling my membership as I thought it had been cancelled since I cancelled by direct debit, 21.99 was still taken from me. Imagine a business where you can't even cancel directly on their website?! If I had no problems with cancelling my membership I would rate this place 4 stars but being deeply hurt by having that much money taken away from me especially during times like this, I cant. Wish they sorted out the cancellation option on their website so that people can cancel their membership smoothly. Edit: Issue has been resolved. It was a fault on my part. Just make sure you cancel your subscription 5 days before your billing date, directly through your bank and you will be fine. Overall finally I can give the business the 5 star it deserves :)

I love this Gym: big space, plenty of equipment and very friendly atmosphere. Highly recommended!

Never had any issues with the gym ive been coming here for around 2 years now. The refurbishment is brilliant BUT for 5 weeks now the showers have been cold. I have spoken to members of staff and left a review on trust pilot. The shower are still cold. Disappointing!

New upgrades are great and I like the new squat/deadlift setup. Whenever I’m here the manager is always on his feet doing something. Good upgrades so far.

The free WiFi is no longer accessible in the upstairs of the gym. It use to work, but in the last two weeks you can only get WiFi in the downstairs area by the entry way. Can you bring back the free WiFi please?

Great gym, available 24/7 lots of machines, free weight, cardio equipment

Plenty of equipment and I enjoy going regularly. Odds are you will be able to get on equipment, but peak times gets very busy. However, I have never been to a place where so called "unbendable" rules (according to a company poster) are bent so freely. For example: - Many other users openly take bags on the gym floor. One of my most recent visits I counted 7 bags in a 3 metre square radius. Others hang bags from front bikes and treadmills. - One occasion someone was wearing Jeans whilst exercising. - Pretty sure there's kids under 16 that use the gym, if the are 16+ there not there with adult supervision. One kid that looked about 12-14 was there with his dad. - Locker 1 in the men's seems permanently in use. All of these I'm presuming staff have either noticed and chosen to ignore or haven't seen which begs the question about what they're doing during their shifts. Usually they are either PT-ing, running sessions or sitting in the staff room. Very rarely are they on hand on the floor allowing themselves to be accessible to members. When they are on the gym floor it looks like they're there chatting with what looks like there mates. To be fair though, when you do see them around, they do seem friendly. Away from the so called "Unbendable" rules. They seem super slow on maintenance. There's a water tap on the main gym floor that's been out of commission for at least a month and a shower that's not been in use for about as long. A couple machines could do with an oiling. Also, if you use the app to get in or out make sure 1) your phone is charged 2) you have a charging lead with you 3) have an alternative way (key fob or remember code) Otherwise it's a challenge to get out. Finally, this might be more of a company wide issue but, there's little to nothing about photography or use of recording devices (just a few lines in the so called "Unbendable" rules about asking first). I mention this cause I had to tell a fellow member a couple weeks back to stop recording on his phone in the changing room cause PureGym don't have signs up saying so already. Use of recording devices in gyms is a growing problem in gyms and PureGym clearly aren't getting a handle on it before it's too late. Apart from all these, it's actually a decent gym. This review might sound negative, but it's really not a bad place. I'd be happy to increase my star rating if I were to see positive improvements. 🙂👍

The gym is fine but has too many things out of order - even one of the doors is out of order meaning you usually have to wait to enter/leave.