McDonald's image

McDonald's

Restaurant Fast food restaurant Breakfast restaurant Hamburger restaurant American restaurant Diner Chicken restaurant Delivery service

Classic, long-running fast-food chain known for its burgers & fries. People often mention service, time, order, staff,


Address

177 Brompton Rd, London SW3 1NF, United Kingdom

Website

www.mcdonalds.com

Contact

+44 20 7584 5096

Price rating

$ $$$

Rating on Google Maps

3.60 (5K reviews)

Open on Google Maps

Working Hours

  • Sunday: 5 am to 11:45 pm
  • Monday: 5 am to 11:45 pm
  • Tuesday: 5 am to 11:45 pm
  • Wednesday: 5 am to 11:45 pm
  • Thursday: 5 am to 11:45 pm
  • Friday: 5 am to 11:45 pm
  • Saturday: 5 am to 11:45 pm

Featured Reviews


Frequently mentioned in reviews: service (8) time (8) order (7) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jodie W. 9 months ago on Google
    I ordered a vegan meal which had a real cheese slice in the burger. Took it back, got a refund, for the burger. Had I been allergic to dairy and eaten this it could have been more serious. Assistant manager didn't really seem bothered, better customer service would have been appreciated.
    4 people found this review helpful 👍

  • 4/5 Mike S. 2 years ago on Google
    Nice place, good service if not busy. Today 18 September I became too small salad, no fork and fish sandwich doesn’t made with enough care or love (check photo). When I was back to ask a fork, first worker said we don’t have them anymore 😳 then came another worker and just gives me one…
    2 people found this review helpful 👍

  • 5/5 George S. 1 year ago on Google
    Excellent well run branch, food was quickly prepared, staff were friendly and the restaurant was clean. Unbelievably the food looked like it does in the pictures. Hard to be surprised and impressed at a McDonald's, but I was. Great work 👍🏾 This branch has limited seating upstairs.
    1 person found this review helpful 👍

  • 4/5 John D. 6 months ago on Google
    Fast service, food was good for a Mcdonalds. Place was very busy at lunchtime, not many seats. Gents toilets out of order too.
    1 person found this review helpful 👍

  • 1/5 Reem R. 9 months ago on Google
    My worst experience at this branch, I still remember the rude and raciest assistant I ordered through the machine , paid and waited for my turn the assistant serviced 10 orders past my number!! almost 25 minutes I thought maybe it’s taking some time when I wanted to ask ! She told me with loud voice “Please don’t tell me what to do I know your number”, and then I wanted to say that she served 10 ppl while i was waiting keep in mind my 8 years old kid was with me she immediately said “PLEASE I Know what I’m doing” ….. I waited for another 10 minutes when it’s time to give me my order she asked some colleague to give it to me as if she was very bothered with me!!!!!! We was renting near by when we reached the house the food was so cold we couldn’t even eat it i was very frustrated and angry for this bad horrible experience.
    1 person found this review helpful 👍

  • 5/5 D S (. 10 months ago on Google
    Apart from the WiFi and MacDonald apps payment issues, everything else is fine. The service is normally what to expect, foods are often as great as what I had the week before, and will be similar to what I am going to have in a month time. So, please provide better Apps.
    1 person found this review helpful 👍

  • 1/5 lina 8 months ago on Google
    My milkshake does not taste like vanilla. My friends vanilla milkshake doesn’t taste like vanilla, it tastes like strawberries. We got the wrong straws, no ketchup and another milkshake tastes like BANANA? We also didn’t receive the right sauce what we ordered. Really sad about my milkshake I want a refund. One service lady was nice tho
    1 person found this review helpful 👍

  • 4/5 Евеліна �. 1 year ago on Google
    All was good, except for the fact that the paying machine didn't give me any receipt, so I didn't even know what my number was. Hopefully the administrator helped me and assured that my order is not missed. But still, they need to fix it.

  • 1/5 Cinderela P. 11 months ago on Google
    Took 25 minutes out of my 30 minute break to get my food. Kept constantly calling 56 and several members of staff knew I was number 59 as i had spoken to several of them. Then finally realised that ‘56’ was actually meant to be ‘59’ and blamed the fact that someone had already said 59 even though I asked several times if someone did or not. The food was super called and no compensation was given.

  • 4/5 St G. 1 year ago on Google
    McDonald's is a global leader in fast service, known for its famous Big Macs, fries, and McFlurries. Their restaurants typically offer consistent food quality, fast service, and affordable prices. Some restaurants feature children's play areas, making them a popular spot for families. Overall, a visit to McDonald's is a convenient solution for quick and reliable food intake.

  • 1/5 Veronika V. 1 year ago on Google
    There was food missing from our bag. Ok, we didn't check it while there, but we didn't think we had to and the place was packed. In the children's happy meal we choice the toy but received the book. It shouldn't be that hard to read a screen to assemble an order. Az least the toilet had paper and soap.

  • 1/5 Louise W. 1 year ago on Google
    When into purchase a burger and a staff member approached me in a very aggressive manner to write a review to get free fries. I was forced to write a review and then she insulted me by saying "I was very ugly too" When I didn't even say anything to her. I found her really rude and sad she needed to say that to anyone let alone a customer. Mc Donald's need to train there staff just to be nice and friendly. I will never go there again.

  • 3/5 Kunal P. 10 months ago on Google
    Very busy location with not so clean seating. I found the staff was rude. I asked for a cup of water & staff was passing some insulting comment in "Hindi," & I understand Hindi language. That was weird. Tables were not clean & trash bins were overflowing. I can't complain about the food it was as per McDonald's reputation.

  • 4/5 Mark P. 10 months ago on Google
    Its a McDonalds. So it is what it is....Absolutely jam packed at time of visit. Could not get a table on either level. Had to eat outside on street. But it filled a gap before a few hours in the Natural history museum up the road.

  • 4/5 Владик �. 1 year ago on Google
    Nice place. But not cleaned regularly for.the about of people and best of with medium. Large was a rip off. Medium volumes for large value... when complained was told I had it... charming

  • 5/5 Ayşe Nur Tekin �. 5 months ago on Google
    The food was very hot and delicious. The employees were very fast and also kind. It was a little difficult just to find a place to sit. I think the reason it was so busy was the New Year's holiday.

  • 1/5 rebecca r. 5 months ago on Google
    Spoke to guy at the counter about gluten free, he had no idea what we was on about went to find out and came back and told us something was gluten free that was actually on a sign next to us saying it wasn’t! Then proceeded to take the kids orders and still messed up the order where we paid for more items than we wanted and didn’t get the food we requested.

  • 1/5 Christelle S. 6 months ago on Google
    Incompetent people. This is the second time I order from this place and the second time I get a completely messed up order. First time I had two articles missing... figured mistakes happen. Today, I ordered a happy meal and an adult meal, and I received 4 bottles of fruit shoot... and nothing else! No food at all!! Seriously? Is there a manager at this restaurant ensuring the work is done correctly? Probably not... never ordering from them ever again!

  • 1/5 Kay K. 5 months ago on Google
    Terrible experience Super busy There are way too many people in the shop at one time and pushed from pillar to post. Not enjoyable with 2 little ones with you, they very nearly got trampled on!!! Had to take out as there was nowhere to sit or even stand. Once, got food couldn't move to get back out. Will NEVER return here again!

  • 5/5 Jayasinghe P. 5 months ago on Google
    Great food , fast service , better if the underground dine in area was operational because of it, upstairs was too crowded


Call +44 20 7584 5096 Open on Google Maps

Amenities


  • Parking
    • ✓️ Difficult to find a space
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✗ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ No-contact delivery

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