1/5 Debra H. 6 months ago on Google
Waurnponds
KMart
On
Saturday
28th
October,
l
had
spoken
with
a
person
in
Toy’s
telling
them
of
my
purchase
of
Lego
technic
for
my
grandson
and
there
was
a
piece
missing.
They
were
putting
a
box
on
hold
for
me.
As
l
had
come
to
Victoria
for
a
funeral
my
time
is
precious.
I
had
worked
as
a
manager
in
toys
for
15
years.
The
young
man
behind
the
service
desk
wasn’t
sure
what
to
do
when
l
discussed
that
my
grandson
who
is
6
had
made
the
Lego
up
to
the
62
nd
stage
and
l
was
asking
for
the
piece
that
was
missing.
The
so
called
manager
Alana
had
no
respect
or
empathy
for
us
as
customers
and
wouldn’t
give
us
the
piece
out
of
the
box.
She
wanted
me
to
return
the
Lego
that
my
grandson
had
spent
a
couple
of
hours
building,
for
the
one
piece.
I
told
her
that
I
would
buy
the
other
box
,
take
the
piece
out
and
return
it
as
faulty
instead
of
driving
20
minutes
away
and
back
again.
Alana
told
the
young
man
who
was
behind
the
counter
to
not
allow
me
to
return
the
Lego.
What
happened
to
the
customer
is
always
right.
Having
worked
in
customer
service
for
a
lot
of
my
60
years,
her
body
language
and
rudeness
was
appalling.
Even
my
6
yo
grandson
asked
why
was
that
Lady
so
rude
to
you
Mimi.
I
suggest
that
you
watch
the
video
to
see
how
she
reacted
to
me,
she
needs
to
remember
that
she
is
there
for
the
customer,
the
$14
isn’t
out
of
her
pocket
and
for
the
inconvenience
of
me
having
to
go
back
to
the
store
for
one
piece,
shows
a
person
who
cannot
think
outside
of
the
box
and
it
was
actually
ridiculous
what
she
was
asking
me
to
do.
I
ask
that
you
take
my
letter
on
as
an
official
complaint
for
Alana
a
Manager
with
appalling
behaviour
because
her
brain
couldn’t
comprehend
what
I
was
saying.
Because
of
this
she
has
wasted
an
hour
of
my
precious
time
having
to
come
back
to
return
the
box
another
day
when
she
wasn’t
power
tripping.
It
is
actually
law
to
refund
the
customer
who
has
purchased
a
faulty
product.
Totally
unsatisfied
customer
