Lane Restaurant & Bar image

Lane Restaurant & Bar

Restaurant β€’ Cafe β€’ Bar β€’ Breakfast restaurant β€’ Australian restaurant

😠 Staff were incredibly rude. They were more interested in finishing their shift then accomodating guests. I would not come back here People often mention service, staff, great, ordered, good, coffee, meal, toast, night,


Address

Level 3/270 Collins St, Melbourne VIC 3000, Australia

Website

www.novotelmelbourne.com.au

Contact

+61 3 9667 5800

Price rating

$ $$$

Rating on Google Maps

4.30 (48 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: service (19) staff (11) great (8) ordered (8) good (7) coffee (7) meal (6) toast (6) night (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 James M. 5 years ago on Google
    Pros: Great food, great wine and the service was awesome Cons: Nothing really.. I ended my day at the Food & Wine show at The Lane @ Novatel. I loved every dish that came out it was fantastic and was not expecting it at all. It will cost a bit but the food is really well made and it showed effort. The restaurant itself was massive, it's kind of a bar and restaurant in one. The staff were absolutely fantastic, very friendly, helpful and had time for you, very impressed indeed. I'll go back for sure.
    2 people found this review helpful πŸ‘

  • 1/5 Laura-Jayne E. 1 year ago on Google
    Staff were incredibly rude. They were more interested in finishing their shift then accomodating guests. I would not come back here
    2 people found this review helpful πŸ‘

  • 1/5 Tony S. 8 months ago on Google β€’ 18 reviews
    We had lunch at this restaurant and I have to say it was very bad. We ordered the Capricciosa pizza and the bases were like a bought in type base; the menu stated shaved ham with the pizza and turned out to be dry and unpalatable without ham; totally vegetarian, what rubbish. We ordered the combination platter too with the sliders, chicken, wings and calamari; this was disgusting; the sliders bun was like two day old bread. The chicken wings were like pigeons wings. What a terrible meal. Never again. Pick up your act. There is so much more to write, but can’t be bothered. We mentioned this to the bar attendant about the disappointing meal; but felt that our complaints were not heard and the response was indifferent. We have been coming to this restaurant for the past 5 years, and this is by far the worst experience ever!
    1 person found this review helpful πŸ‘

  • 5/5 먹큐리 1 year ago on Google β€’ 10 reviews
    The atmosphere is good, the location is good, and the servers are especially friendly. the atmosphere and mood, and the servers that take orders or serve food are so kind. The steak is so delicious. It's so soft without smell, and the meat is really fantastic. If I could stay in Melbourne for another day, I'd love to come here again... I think I really made a great choice for dinner!!!!!! Very satisfied~~~~
    1 person found this review helpful πŸ‘

  • 5/5 James W. 1 month ago on Google β€’ 4 reviews New
    The menu was amazing, the food was delicous and beautifully presented and the service was top notch some of the best we've experienced. Highly recommend and will be back for seconds!
    1 person found this review helpful πŸ‘

  • 3/5 Marie K. 6 months ago on Google β€’ 4 reviews
    Nice looking cafe with a lovely sunny eating area. I ordered a serve of toast with butter and Vegemite on the side, and a latte coffee. I asked that the coffee and toast be served together. After 15 minutes, my coffee arrived but it was another 15 minutes after that - plus me asking about my meal - that the toast arrived. The excuse was that the kitchen was very busy. The cafe was only 1/3 full and most customers were already eating their meals when I arrived. So I’m not sure that was correct. Also, it was just toast! The toast arrived thin, cold and soggy, covered in butter. - this was not the description on the menu. There was some butter and Vegemite on the side as I had asked. The coffee was quite good. This cafe has great potential- but I found the service staff uninterested, the food service poor and the food itself poor. Please serve good bread, and serve toast unbuttered with spreads of choice on the side. Good marks to the coffee barista though. I would not return to this cafe.
    1 person found this review helpful πŸ‘

  • 4/5 Corey C. 5 years ago on Google
    We shared 3 small dishes and the large lamb shoulder dish. The lamb was outstanding. We probably ordered one small dish too many, but it would have been difficult to choose whether to drop the quail, croquettes or snow peas. Together with 3 glasses of wine and 1 coffee the cost was $145. A fair price for the quality.
    1 person found this review helpful πŸ‘

  • 5/5 Stephanie M. 5 months ago on Google
    Our waitress Fang was very polite and professional with her service tonight. Food was wonderful, Thankyou for a memorable night.
    1 person found this review helpful πŸ‘

  • 5/5 darnell m. 4 years ago on Google
    I went there for 3 breakfast and 1 dinner during my stay in Novotel Collins Street, Melbourne. For the breakfast buffet, there are varieties of food including hot food, omelet, congee, bread, fruit, cereal, juice, tea and coffee but the food is the same every day. The seats are sufficient, so I didn’t feel too crowd even in the peak hours. The Dinner was so far so good. I had the Soup of the Day and chicken breast and the portion was quite large to me so I didn’t try the dessert.
    1 person found this review helpful πŸ‘

  • 3/5 Katherine C. 10 months ago on Google β€’ 311 reviews
    Food quality was reasonable, especially for the price. Service expectations should have been set a bit better at the beginning, we had to chase up multiple times beyond an hour before receiving food, and were only told then that the kitchen was slammed by room service orders. Two drinks of three were comped as the first had been ordered prior to finding out there was an issue.

  • 4/5 Warren 5 years ago on Google
    Enjoyable meal. They cook the steaks well, just the way you order it.
    1 person found this review helpful πŸ‘

  • 5/5 Mark E. 2 months ago on Google β€’ 94 reviews New
    We stopped for dinner on a Saturday night. We made a reservation for a table for two. The team at the restaurant were friendly and very accomodating. We ordered our meal and drinks. We did not wait too long for the meals to arrive. We ordered the pork belly and chicken breast. Both meals were exceptional and tender. If you are looking for a nice meal in a pleasant setting I would highly recommend dinner at Lane Restaurant and Bar.

  • 5/5 Fadzillah A. 5 months ago on Google β€’ 84 reviews
    Amazing hospitality by the staff. Food was good and the staff were doing all they can to ensure that we were comfortable. Well done!

  • 5/5 Johnson V. 4 months ago on Google β€’ 55 reviews
    Foot and service was great. Chicken dish I ordered was very tender.

  • 4/5 Jay M. 7 months ago on Google β€’ 29 reviews
    ❀️ Really lovely service from the team ❀️ Food is not bad and quite large portions πŸ’” Free bread was very hard

  • 5/5 errollyn t. 1 month ago on Google β€’ 16 reviews New
    Delicious food especially slow cooked pork belly, crackles πŸ‘Œ desserts are heavenly - creme brΓ»lΓ©e !! Amarello Sour was a hit too!

  • 4/5 J C. 1 year ago on Google β€’ 7 reviews
    The staff were amazing that night, very attentive and nice. Though I wish the range of dishes on the menu was broader. The lamb was very nice, though the carrots were undercooked slightly.

  • 4/5 Lesley T. 7 months ago on Google
    I celebrated my birthday here with a few family members and was treated to glass of Champaign. I found the wait staff very friendly well mannered and helpful.

  • 5/5 Raylene H. 5 years ago on Google
    Recently spent two wonderful weeks in Melbourne and dined at Lane Restaurant at Novotel on Collins every night. Food was wonderful and the staff were great. A big THANK YOU for making our stay extra special AND for the Birthday treat.

  • 5/5 Joshua T. 5 years ago on Google
    Great food! Great service! Highly recommended!

  • 4/5 Mark P. 5 years ago on Google
    Fast and fresh

  • 4/5 Joseph L. 5 years ago on Google
    Love this joint!

  • 5/5 heitor v. 4 years ago on Google
    (Translated by Google) Alley with incredible drawings. (Original) Viela com desenhos incriveis.

  • 5/5 Mark P. 4 years ago on Google
    Very nice food.

  • 5/5 Grace O. 4 years ago on Google
    Very nice and very French. Excellent table service and if your after that touch of feeling special and elegant this is the place. Menu limited but excellent quality. Lovely venue with great service. Varied European menu: I had the roasted tongue, which you don't see offered often. Wines and liqueurs somewhat pricey, but worth it for the ambience. I am fully recommended

  • 5/5 Brenton L. 4 years ago on Google
    Always friendly staff amazing dishes very relaxing.

  • 5/5 S D. 1 year ago on Google
    Wow! What an amazing experience. The staffs service was impeccable πŸ‘Œ very considerate and attentive but special mention must go to Ema (punam) for her incredibly kind and thoughtful service. She definitely made the night. Thank you 😊

  • 5/5 Bernie R. 4 years ago on Google
    Akit, Sabine, Nigel and staff were fantastic as was the food. Great customer service by all!

  • 5/5 Sarah P. 8 months ago on Google
    AMAZING. Casarecce was immaculate. Great service too!

  • 5/5 janstan e. 8 months ago on Google
    Food was awesome and the service is top notch. The chef was very accomodating too.

  • 2/5 Tim L. 11 months ago on Google
    Good food, but extremely slow service.

  • 4/5 James S. 5 years ago on Google
    Good food. Friendly and attentive staff.

  • 5/5 wong W. 11 months ago on Google
    I came here on my birthday with my partner and we throughly enjoyed our visit there. The service provided by the waitresses were fantastic, especially AE Young, who paid great attention to our needs. Thank you for the wonderful night! We will definitely come back again.

  • 5/5 ηŽ‹δΌ―ι€Š 3 years ago on Google
    good tasty

  • 5/5 Jane Collingwood (Jane C. 7 months ago on Google β€’ 1 review
    Dinner tasted great. Friendly, efficient service from all of the staff. The atmosphere was lovely, we were seated next to the window looking out at Collins street from level 3.


Call +61 3 9667 5800 Open on Google Maps

Amenities


  • Payments
    • βœ“οΈ Credit cards
  • Offerings
    • βœ“οΈ Beer
    • βœ“οΈ Wine
    • βœ“οΈ Coffee
    • βœ“οΈ Alcohol
    • βœ“οΈ Cocktails
    • βœ“οΈ Hard liquor
    • βœ“οΈ Small plates
  • Accessibility
    • βœ“οΈ Wheelchair accessible seating
    • βœ“οΈ Wheelchair accessible entrance
    • βœ“οΈ Wheelchair accessible restroom
  • Dining options
    • βœ“οΈ Lunch
    • βœ“οΈ Brunch
    • βœ“οΈ Dinner
    • βœ“οΈ Dessert
    • βœ“οΈ Breakfast
  • Service options
    • βœ“οΈ Dine-in
    • βœ— Delivery

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