If you want the poorest customer service of all time, go to South Pacific Port Melbourne. It took months to complete the cancellation of my membership, many phone calls and emails, many of which went unanswered, including speaking to the manager on Scott on multiple occasions who has provided no assistance. Nearly four months in from the beginning of the cancellation requests and I have not received my requested refund, despite being told weekly that it would be refunded "next week". This gym has extremely poor customer services, management and unethical business practices. If I could leave a 0/5 stars I would.

The space is very cool. People are nice. Equipment is suitable; HOWEVER - the place is poorly maintained. The floors are destroyed in the free weight area. The exercise mats are old and shredded and disgusting. The weights are rarely replaced properly on the racks. NOTE: I keep uploading photos showing the poor maintenance of the facility, but the management keeps removing them. Tells you something that they are ashamed of their business and won’t allow photos.

They took $25 for a casual rate from me (class was in-accurate timetable listed online) decided to not use and they never refunded me the money. Staff are so rude and unapologetic, didn't feel welcoming at all. Also classes (from the day before this was second visit) classes were really basic I don't even think the gym instructor wanted to be there or knew what he was doing

No paper towels, hand dryers not working in ladies bathroom, cable machines not working so much maintenance needs doing very poor from a well known gym

The review below was written shortly after COVID, while the centre was brilliantly managed by Ebony O’Sullivan. Unfortunately Ebony didn't return after COVID, and the centre declined significantly under Brylee Drummond. Fortunately Brylee didn't last long. Unfortunately her replacement, Scott Turner, has overseen a further degradation of the centre. Some of the issues which are outstanding, some for 12 months or more, include: Men's toilet 1. Blocked urinal 2. Loose sink faucet 3. Missing wall clock 4. Blown lights 5. Hot water lukewarm at best 6. Locker doors missing Group fitness studio 7. Blown lights 8. Leaking roof 9. Insufficient 26 mm bar lever collars (I and others have purchased our own) Cycle studio 10. Air conditioning not working 11. Bikes and screens/buttons need repair and servicing I suggest looking elsewhere until South Pacific Port Melbourne starts to treat maintenance of the centre seriously. I joined South Pacific Health Club in Port Melbourne when my former gym up the road closed down. I joined because they offer 6.00 am weekday group fitness classes; namely Les Mills BodyPump and RPM, and a freestyle spin class. They operate 24x7 so it's great to be able to get in early before reception opens. The management are very receptive to my feedback, particularly when reporting maintenance issues. They automatically suspended my membership payments during the many COVID lockdowns Melbourne has endured, and upon renewal offered me the same deal they offered when I first became a member. The instructors know the choreography for their classes very well and are always energetic and motivating. Not that I do Reformer Pilates, but they don't charge extra for these classes, unlike some gyms. The new exercise bikes from ICG have colour coded screens so everyone knows how hard you are working. I like that I can pair the bike with my phone app to record my workouts. I couldn't imagine starting my weekdays without doing a gym class first. If you enjoy group fitness classes I can highly recommend this gym.

I’ve always hated gyms and gave up trying to get a membership. After a knee injury I had to join one for rehab and decided on South Pacific Port Melbourne because of the views. I now LOVE going to the gym. It’s turned from a chore to me-time. I like that everyone is there just for exercise, pretty much keeping to themselves on the gym floor. There are few show ponies and the areas are separated enough that you don’t feel like you are not on display. The class rooms have good vibes and I’ve enjoyed all the classes I’ve tried. If you are looking to make friends this gym is probably not for you, but if you like to zone out in a nice environment while you are exercising, this is perfect. I just realised I’ve been joined for a year now and didn’t even notice the time go by.

Check what they direct debit you and when you cancel get it in writing. Been debiting me for almost 4 years after cancelling the memberships and with zero usage of the gym since and no communication from the gym on reactivating the memberships by direct debits, nor any communication on increases or renewal of the memberships each year and now making it difficult to even come to any agreement for a refund. It looks like after the COVID lockdowns they just switched on the direct debit again even tho the two memberships we had were cancelled before the lockdowns. Not sure if it's a manager being difficult or their boss telling them to be difficult - either way they debited without permission, renewed without communication and increased each year without communication let alone ignored the cancelation of the memberships that have never even been used!!!!!

Staff are not accountable. 7 months of continuous direct debit after after verbally, text, numerous phone calls, emails and follow ups to cancel. 7 months of charges and chasing 5 different staff members over at Port and St kilda. Their only response was you did not email us correctly and text, calls and emails was not sufficient then they says sorry we forgot to get back to you. Nothing we can do, head office won’t allow refunds over $250 after trying to cancel for 7 months. Staff are useless and irresponsible and only blame each other or send you around in circles. Very old gym with worn out equipment however i went there because of the location being within walking distance.

Not a fan of this club at all..some instructors are not good and weights area is very run down with rips on weights equipment. Also very hard to get into infrared sauna. Also if you go to St Kilda book early and be prepared to pay for parking

CRIMINALS. I resigned to this gym on the explicit basis that I could only join for a few months as I was moving interstate. Of course, now I am trying to cancel as planned and they areattempting to charge ne a $150 cancellation fee.

Actually no starts should be given. Worst customr experience ever. They are simply a scam when you sign up for direct debit. Despite cancelling, I kept getting charged for 4 more months. I don't recommend.

This fitness centre is fantastic , beautiful staff that actually care .. We have just had a new manager start a few weeks ago and has changed so many things around . Felicity cantwell and implemented her outstanding experience into our club . People that actually care and always first to ask if we need anything .. We have a diverse amount of classes to suit all ages and also to benefit members times .. Not to mention the INFRA RED SAUNA . AN EXTRA for our well being ..close to all amenities..just a beautiful gym . Guys you need to check out our SPIN ROOM TOP FLOOR ,AN AMAZING VIEW TO START OR END OUR WORKOUT ....

The admin staff are very unhelpful and unequipped. They don't return your calls. They leave no notes on the system to say that you've called, so when I followed it up, there was no proof of a conversation that took place. The Female customer service manager was also very unhelpful, I told her I had already requested to cancel my membership months ago and never had a payment come out, but over the last month 2 payments have started to come out again and won't reimburse me, in fact she has requested I make one MORE payment, as I need to give "30 days notice" when I have told her I had already requested to cancel my membership months ago, and then again 2 weeks ago.. ALSO - all the reviews on the Facebook page seem to be the exact same as mine! They are getting over charged when they have requested multiple times to cancel! And just keep getting ignored! Do not join this gym!

Please please do not use the personal trainer at the gym. They are unreliable. Once they got you to sign the contract they don't bother showing up to the sessions. I had two bad experiences with the two different trainers at the gym.

If you are serious about your training and want to concentrate and train hard in a quiet, clean environment - I woukd not recommend South Pacific Port Melb. Management is currently taking a weak stance when it comes to re-enforving the rules. Teenage members continue to train without towels while treating the space like a playground not a place to work Management needs to do better here to prevent this gym becoming more of a joke than it already is. Go team!

Terrible customer service and agree with previous comments re being hooked into a continuous direct debit system and being charged dishonour fees like it's no tomorrow (which is outsourced so there is no way of these ever being refunded these exorbitant fees. Scott obviously knows the drill with what to say but there is no empathy.

There have been quite a few changes over the last 2 weeks, creating a wonderful environment. More positive changes to come .

Very nice place, good machines, no busy

Moved from anytime fitness to these guys great equipment. 24/7 access

One of the best gyms I have ever been to. Great facility with lots of equipment and some of the friendliest staff you will ever meet! Not to mention the amazing beach view that you will never find anywhere else. Special thanks to Ella for making me look forward to coming to the gym every day :)

Awesome gym has everything you need all new equipment and good chilled vibe! Staff all very helpful and friendly

South Pacific Port Melbourne is great gym. The staff are super friendly and the facility has a really great vibe. I have been training here for last few years and really happy with the machines. The new manger Brylee is super friendly and makes you feel really welcome. If in the area highly recommend.

Just joined a the GoodLife Port Melbourne shut down. Decent facilities. Wish they had a sauna.

Always friendly staff and great personal trainers. Some of the equipment could use a refresh

Friendly gym with great equipment. And Randall's super-challenging weekly spin classes are brilliant!

On entry to the healthy lifestyle of south pacific port Melbourne u r greeted warmly by a lovely staff member then u go to the first level where it's like arriving at Santa workshop all the hustle and bustle of streppers treadys and xtrainers while keeping enough distance then we get to the weights area where my trainer Chris Coleman makes putting in the hard work fun strange but yes the u get to the next level where u can spin it out and put in the yards while looking at the magical beach while we r in winter cold

Nice gym in a nice building! I tested both of the main gym in the area but I think is better a smaller place less crowded than a place with old equipment and not 24/7 opening time! Nice view with its location. Right price for service offered.

Great modern facilities in a good location. Staff not always helpful or have time for you.

Just visited South Pacific port Melbourne, such an amazing atmosphere. Ella & nick who were on reception were absolutely amazing, so welcoming & loved there vibe! Loved the gym but they were the reason I signed up

Great space with good equipment and trainers. Staff at reception are always helpful and friendly. It doesn’t get overly busy and it never seems to be a problem to use the equipment you want

Reception staff friendly & helpful!! Good classes & instructors. Reformer Pilates classes are included in the membership which is a bonus.

I love going here! It’s like an old school gym. Easy to park, easy to access. Everything I need. Everyone so lovely and helpful. Big shout out to the lovely caring staff Scott, Ri and Selin. Thanks for making it a lovely place to be.

Fantastic place! Staff are super welcoming and Friendly and unlike other gyms, don’t give you the car salesmen feel, when it comes to signing up and more Importantly - look after the customer :) Dealt with brylee - really friendly, looked after me after my bad experience with The Stkilda sea baths - the gym is great and has lots of different stations/machines - If your considering joining Stkilda - drive 4 more mins up the road and join with these guys :) You will be treated like a customer :)

The service was easily the best past. You don’t want to come to a health club and feel like you’re not welcome and not apart of something. Whenever I walk in the guys at the front desk, the PT’s, even all the members say hello! Love my club!

I was a gym member for about 3 to 4 years before I had to end my membership when I left Port Melbourne. It was so hard to leave this gym. And when I trialled other gyms, none could meet the standard of SPHC! The team are always friendly and happy, especially the trainers that taught classes. The team is what really makes this gym. Normally there is turnover with instructors but this wasn't the case here. The equipment and facilities are all very new with great views of the ocean and city (from the third level spin room). Aside from Virgin active, there aren't many gyms that offer reformer pilates. This gym includes reformer pilates at a very affordable membership rate. And I love that the gym app syncs with all of your classes and the technogym equipment.

Awesome gym with amazing and helpful staff. The club manger Brylee is super lovely and helpful if your a beginner like me and the girls on reception are especially welcoming. Really grateful for Ella for helping me get my membership set up.

Hands down the best gym I’ve ever been too, the gym has such a great culture and the personal trainers are all so friendly! There’s a girl named Ella on the front desk and she always greets everyone with a big smile and warm welcome, so does Brylee, not to mention they’re both very cute! Never leaving this place.

Great gym! The Reformer Pilates classes are my favourite to attend, the instructors are all amazing. The RPM classes are also the best I’ve been to and are taken in a beautiful glass studio overlooking the beach. Aesthetically stunning club and staff are very friendly !

Great Gym with a great view. It's got all the equipment, 3 levels, spin room, Pilates Reformer and all the other things you'd expect. Heaps of group classes to suit your needs, the app is really good and staff are friendly.

Having washing machine and tumble dried my 24 access card, the delightful receptionist replaced my card without charging me for what was obviously my fault. It’s gestures like this, that make this particular gym stand out form others. Couple this with 24hr access to a proper fully equipped gym and you have a great place to train and a guaranteed beautiful smile upon arrival when you’re lucky enough to go during staffed hours. Highly recommend!

South Pacific is great, the feel around the place is always really nice and warm. The staff and people that go to South are all really welcoming and it’s become my most enjoyable few hours of the day going to South. The equipment and gear is all well-maintained and kept up to date and is a perfect gym for anyone, regardless of age and stage. 👍🏻💙

Great location right on the beach. Friendly members and a real sense of community with like minded people. Modern facilities and good environment for working out. Cycling room has IC7 bikes and RPM is the most fun in a hard workout. Everyone that does Robs class will be addicted.

I have been a member of South Pacific Health Club, Port Melbourne for over a year and I love it. The staff are always welcoming, friendly and fun to interact with. The facility itself is also great, with an excellent range of weights, cardio equipment and space for classes etc. All of that comes with a beach view. Amazing place.

Great gym. Attended this as a casual visit. Gym has great facilities with a unique style interior. It is complimented with great views of the beach which can be enjoyed while using the gyms cardio machines. I also enjoyed meeting a couple team members, Club manager Brylee and PT Andrea who were very helpful and friendly.

Staff are lovely, always helpful, the gym was very accommodating during covid for freezing the accounts for long periods with no charges and no pressure as things resumed. View is second to none, but equipment in terms of weights def needs a refresh. Dumb bells are falling apart and overall just needs TLC.

Great equipment. Great spin/RPM classes and great instructors. I was only staying in Port Melbourne for a month and luckily they have a reasonably priced monthly casual membership. Thank you for making me feel so welcome.

This gym is good. The staff are so lovely and it's generally a clean and looked after gym. The only watchouts are that there is no data signal upstairs which makes spotify/following an online program difficult. They don't give out the WiFi password which is a shame. After school hrs can be a bit of a pain too with so many school kids that gather at the machines but if you avoid that time, like I say, it's a good gym.

The lovely staff member named Gabby gave me a tour of the beautiful facility the other day and she made me look forward to working out again. It's a great, clean gym with lots of space.

A great club which is well set out with up to date equipment, friendly staff and a fabulous location. Big thanks to Gabby and Andrea for their professionalism, support and advice.

As a long term member at the Port Melbourne Club, I have had nothing but a pleasurable experience with Amanda Lenny. She is extremely professional and always willing to help and offer advice. She definitely is a great friendly face at the club and it wouldn't be the same without her. Sohana is a great asset and a friendly face greeting clients at the Port Melbourne facility. She is very welcoming and always very helpful! Definitely would not be the same club without her at reception!

You guys are awesome, organizing online classes and equipment hire. Staff are always friendly and helpful.

The worst out of all South Pacific gym chains

Great gym. Lots of machines and weights

Check out Jen’s Sunday RPM spin class. Hands down THE BEST INSTRUCTOR in area. The bikes are all brand new and help to make your workout more challenging. Highly recommended.

RPM/Spin classes are great and bikes are all brand new. Jenny's RPM class on Sundays is fantastic - she is one of the best instructors I have come across - I joined South Pacific when I found out she was instructing here :)

Good

Fantastic instructor! Matt has designed a program to push you beyond your limits in Spin. Take him on!

Thanks for letting me in for a late night sesh, I am a member of another SPHC that isn't 24 hours, and didn't have a specific pass chip, due to work I can't work out as much :(

amazing gym, great location

James lves was my personal trainer for a two month training program at the South Pacific Health Club, Port Melbourne. James designed a fitness program for my particular needs based upon the strengthening of core and pelvic floor muscles. Under James's carefully considered but always challenging guidance I have been able to achieve significant benefits in my overall health and fitness and more specifically in core and pelvic floor functioning. The results of my exercise routine with James have proved to be physically and psychologically very rewarding. I recommend James highly and without reservation.

My husband and I love attending all of Zona's classes. She definitely gets the best out of us and makes the class so enjoyable. Highly recommended. As for the Port Melbourne location, amazing views and fantastic layout. EC

Great gym, beautiful old building, superb views from the treadmills!

Great location, group class are fantastic with professional instructors.

Amanda on Friday morning Spin class is the best instructor, so inspirational with the introduction of the NEW IC7 bikes here at Port Melbourne. Our Spin Classes are now running as Coach by Colour. We really look forward to Spin.

Body balance with Zona and Melinda is great. I wish there were more classes. It would be great if there were an early morning class at 6.00am. It is a great way to start the day. Also pump is terrific with James. Yoga yin with Bronwyn is fantastic to start the day with. Pilates Reformer is terrific for your core. Just love the variety of classes. It is so good that the classes start at 6.05am so one can work out and get to work on time.

So glad I made the switch to South Pacific a few months back. Friendly employees, dedicated personal trainers who care about your progress, small classes and a lovely view from the treadmills. Having reformer Pilates included in the price is incredible. The cancellation complaints are ridiculous on the whole - read the contract before you sign anything. I did and they answered all my questions! I selfishly don’t want you to join the gym so it can keep the small club feel :)

Nice location, modern facilities. Not bad for the price they charge compare to the others in the market. Used to be a long time Fitness First member, but couldn't stand the fact in selling the locations one by one and lying to members that they are investing on upgrading their service!

A really brilliant gym with the right resources available to reach all of your health, fitness and wellbeing goals! Amanda Lenny, a personal trainer and teacher there recently created an outstanding workout routine that suites my body and busy schedule, she took the time to listen to all my requests and adapted a workout that suited those perfectly. I am enormously grateful for the kind, compassionate and friendly team at SPHC Port Melbourne!

Pretty expensive for the service recieved, however has amazing classes and trainer's.

Clean, well layed out and good vibe.

Adrian is the nicest guy and helped me with on boarding. Great facilities and really friendly staff !

I have been a member of this gym for over 5 years and even though I enjoyed many of the classes, the fact that admin staff lied to me about my membership options, which resulted in me overpaying this gym over 1500$ for the services I never used, resulted in total disappointment.

Really great gym! The staff are all really friendly. Ebony (Club Manager) has great communication and always happy to help. I really enjoy attending the classes (especially Burn HIIT and body combat). The trainers are friendly and motivating. So much equipment and a great view of the beach. 5 stars, would recommend!

Fabulous Gymnasium. lots of great quality classes, a variety of areas to workout, new equipment and smiley helpful team. I enjoy visiiting the gym. Well thought business model taking care of their customers. Thank you!

Great facility

Good gym but they charge additional fees for everything

South Pacific Gym us a lovely old building with loads of character and great views of the beach whilst doing your cardio. Plenty of equipment and machines and great space in every room with a variety of classes on offer. The bathrooms have a hotel feel about them, with hairdryers & hand lotion etc. The friendly staff made me feel very comfortable from day one since I moved into the area and offered great advice ?

The location is a luxury to start with! Having the Port Philip Bay all to yourself while doing workouts takes my mind off the hard work! It's a smaller gym than St Kilda and Chadstone. However, it suits the local needs! I find it a bonus when a flash of the card earns me 10% discount at the local Hunky Dory Seafood shop along Bay St- the original Hunky Dory shop!!

Friendly staff, well equipped but quite a small gym for the price

I've been a member at this gym since it opened. I do prefer this one to St Kilda as it is smaller & more compact. Staff are friendly, session times are good but most of all I appreciate 24hr access.

Love going to gym everyone so friendly

Really good staff here.

Excellent gym

Have had problems over the years with lack of equipment maintenance. Currently a number of tread mills, cross trainers and bikes not operating

Port Melbourne South Pacific has great Service, I really like the details of equipment info about muscles and form. It made the beginning of gym easy. They have a free safe locker system and big bathroom facilities. Shout out to employees Scott Turner who is nice and very helpful.