Signed up for the 5 day trial, turned up in my gym gear to trial & was met with a hard pressure salesman, trying to force me to join in order to try the group fitness classes. The trial pass stated that group fitness classes were included but the salesman is saying that only the gym area is included in the trial 🙄 total waste of time! Such a scam to meet with you to pressure you to join. If the gym was good, they won’t need to pressure people like this, stay away.

A definite no go for me. I completely understand they have sales representatives for a reason. But seriously! Phone calls at 8PM at night telling me they have a deal on, only for the next two days, and I HAVE to give them a day and time that I’ll be coming in. Unbelievable! Felt completely pressured and hounded to join. I work close by, and was going come in to sign up when I could. But this has completely put me off, and I ended up signing up at another organisation. It’s a shame they are so pushy, the classes they offer looked good. If they didn’t hound me, I would’ve joined.

I've been hitting the gym daily for the past two weeks, but I've got to be honest – the vibe isn't quite clicking with me. I've already paid for the membership, so I'm sticking with it for now. It's a decently sized gym with a variety of equipment, and the facilities are alright. However, the layout on the second floor is a bit of a challenge, especially those steep stairs – feels like a pre-workout before the actual workout. Yeah, there's a lift, but I've become oddly fond of the stairs. My main gripe is the lack of gym etiquette awareness among the members. It's like we all need a crash course before signing up. No one seems to get the concept of reracking weights. It's a mystery whether a bench or machine is in use because people just walk away, leaving their weights behind. The other day, someone loaded up the leg press with max weights, did their thing, and just disappeared. Not cool. I mean, we're all here to work out, right? And the staff doesn't seem too bothered. And Alex is busy selling memberships. Quick heads up for anyone thinking of joining – make sure to grab all the info about pauses and cancellation charges before diving in. For some reason, they're dropping these bombs on you when its that time, and it's a bit much. Anyway, just needed to vent a bit. Maybe it's just me being picky, but a bit of etiquette wouldn't hurt, you know?

Same experience with Alex. Very very pushy during sign up like he can’t take a no for an answer and calling up during the day when texts could be sent. The initial offer was changed and deviated from the original deal - only gym area and staffed hours which are vague and very arbitrary. Gym is fine though.

I was a member here on and off for years and continually let down. Broken machines which were never repaired in the time I was there. Cancelled group fitness classes with no notice or communication - even if there was a group hanging at the door waiting, the reception would never walk up to tell you. Constant changing of class timetables and they only offered bare minimum les mills classes. The female showers were atrocious, women would come to dye their hair in there and it was always very unhygenic in the shower area. The lockers never worked either. Rude front counter staff and pushy sales. When I returned after COVID and enquired about reinstating my old price membership I was laughed at and refused. Staff member Alex handled this very poorly and all of our conversations.

I was a member for 3 months and I found that there wasn’t enough machines and most of them were broken, I canceled my membership 3 months into my 12 month contract and I was told there was a $150 cancellation fee and that was fine I was made aware of that when I signed up but the girl who canceled my membership told me I just had to pay the $150 and my membership would be inactive by the end of the week. The gym took almost $200 out of my account and proceeded to tell me I had to pay for the next month of my membership and then t was still active I’m really upset because I’ve joined another gym and wasn’t made aware of the payment or that I could use the gym for another month. The manager refused me a refund.

I cant recommend Genesis Maidstone enough. Theres something for everyone and every budget depending on your fitness needs. The equipment and gym has all just been upgraded. The classes are fun and the trainers are always friendly and helpful. I also like the sauna to wind down. The Coaching Zone though has been my favorite part. The results I've achieved in there have been incredible. The trainers help you set goals and really do care to help you achieve them. Thanks to CZ I'm fitter, stronger and more confident then I've ever been! Give it a try you wont be dissapointed.

5 days trial is a scam. Is not a trial. Only you can use it when getting the membership. Alex, the salesman, was very push and not friendly. Not the best vibes to train there.

Head up Folks, When signing up at Genesis Maidstone be careful what are you looking for because the are a bit dodgy and do not tell customers all about the contract. The primary aim for the staff in Genesis is to sign you up regardless of what is best suited for you or can be more affordable. I am not very happy with them but if you make up your mind then Good luck📍

Tried to suspend my membership because of an injury, Alex the sales guy wanted a medical certificate or would charge me $5 Really??? This is after being a member for 5 years. Very poorly handled, and really disappointed I have been going to gyms for 30 years and never have I experienced arrogance like this.I cancelled my membership just out of principle

great gym, heaps of variety for what you want to work. Luke is the G.O.A.T, give that man a promotion

Staff are rude and intimidating. Charged after cancelling membership. Constantly charged twice for one month. Brought a friend who was charged $40 to be there once and locked into a membership they didn't want but was told it was the only way they could work out that day. Ended up blocking their number and emails after getting called everyday asking for feedback that they don't even action. Stuck it out for a few years because of the women's only room but not worth it. They constantly remove equipment from the women's room. Started with 6 treadmills when I left there was only 2 and 1 was out of order. Would avoid at all costs honestly

As a new member at Genesis Maidstone, I have found the staff to be extremely friendly and so easy to talk to. The gym itself is big, with plenty of space between machines. The group class rooms are spacious enough for approximately 50 people, which is awesome. I am impressed at how clean all areas are and would highly recommend you all to go in and check it out for yourselves. Oh yes and there is a large, fully equipped ladies gym for any of you lovely ladies who may be a bit shy (like me 😉). There is plenty of equipment which all have instruction labels, so you don't need to worry about not knowing how to use them... If unsure though just ask one of the awesome P.T.s who will be happy to help you out. I'll definitely be recommending Genesis Maidstone to my friends, why don't you too? 👍😃 Diane

Equipment is generally fine, staff are nice too. Whether it's this location or the company as a whole, the communication is pretty average. Submitted an enquiry on the 23rd of September for a cancellation request and heard nothing back. Contacted them early in November to enquire about it again. Apparently they've heard nothing, and then begins the 30 days notice, with payments taken weekly too. You're not really getting 30 days free in the contract too, because your contract officially starts after your first payment.

After signing up Monday and picking up my fob Wednesday I started up the stairs Thursday morning for my first session. The staff were helpful and respectful and friendly when I signed up, they were up front about what to expect, the busy hours and what they have on offer. The equipment is in good to great working condition, and there is everything you need to start your journey into weight loss or fitness. There are other gyms nearby if this isn't your style but I honestly believe you won't get better value elsewhere.

The Genesis Maidstone team have been a wonder to work with. The membership process was seamless and Alex, literally help cut through the BS and straight down to how much this will cost. You get your money's worth here. The many classes they offer are intense but also very welcoming... did I mention INTENSE! Keen to join the coaching zone next. Thankful I committed.

We tried a few gyms in the area before sticking with genesis. Big gym with all the cardio and weights equipment you need and never too busy. Also has a fully kitted out ladies section which is great. The classes I've tried have been good and never too busy. Definitely recommend as the best gym in the area

I went in to try out the gym after my friend signed up. I was misinformed about the contract and pressured into signing up. When I wanted to cancel, they made me pay an extra month ($200) and harassed me by spam calling me everyday 6 times a day.

Great facilities, friendly staff!

I shopped around before I committed to a gym, but I am so glad that I have committed to Genesis. Firstly, the facilities are amazing, always clean, always available and it is such a comfortable space to be in. Secondly, the staff are so friendly and welcoming they really have made the experience so wonderful - in particular Kylie and Luke. Thirdly, the classes, the premium membership is such good value for money with the classes you have access to and the quality of the trainers. Truly such a hidden gem in the West when it comes to gyms! p.s it has a creche- need I say more.

Great gym, great community and the staff are very helpful and friendly. They also have a a nice area for small group personal training sessions which I enjoy doing because the head coach is amazing. Would recommend their Coaching Zone sessions to everyone who’s on the fence and not too sure if it’s a right suit for them.

So happy I made the switch to this gym. Reformer Pilates and a female only area are great assets and it’s always clean and fresh. The staff have great vibes.

it’s a good gym never too busy and they’ve got good machines but the air conditioning is often not on, and the women’s room is only provided with one portable fan

I love this gym, best support ever!

Great gym but greater staff! All the staff especially the coaches in Coaching Zone are very passionate about what they do, they make you feel you are able to conquer each challenge & give you the needed strength & guidance to go over the next mile. The best gym I’ve ever been!

Maidstone Genesis has improved my life for the better. There’s an incredible variety of classes, especially for those without too much fitness experience. The staff are incredibly friendly and patient. The gym itself is clean and maintained well. I would recommend Maidstone Genesis to anyone who is within the area.

Love this place! The trainers are amazing and offer tons of support and encouragement. My favourite trainer is Allan, he is just amazing. The workouts are tough but rewarding and produce amazing results quickly if you commit to it! I’ve been going to Genesis about 3 months and have achieved better results in that time than I have in years at other gyms.

Really good gym, really good quality of equipment with good variety and well laid out areas. price is reasonable and the coaching zone classes are amazing.

Excellent gym, I go here 5-6 times a week. Clean, well spaced, knowledgeable and friendly staff. Great changeroom facilities. Highly recommended

Great facilities with professional and friendly staff. Coaching zone is a great group class with lots of motivation.

I really enjoy coming here. The view is stunting from the top, the service is so helpful & friendly. I will definitely introduce friends here.

Great gym, equipment well maintained and cleaned regularly. Spacious and never waiting for equipment

I go and see the physiotherapist there, great atmosphere and great staff.

Great service, friendly team! Love the coaching zone & Reformer Pilates. Enjoying the environment, new equipment, heaps of natural light, big windows but still private. Female gym is small, but I use the main gym as it’s usually not too busy and the culture is good. Everyone’s kind and polite. I love it here. Never been so consistent at the gym in my life!!

The gym staff and trainers are really friendly and welcoming. There is a great selection of equipment as well. Great value for money especially with the variety of classes offered!

Great Gym, always clean, lovely lovely staff, crèche is amazing. All the mums attending are very friendly if your doing school hours. The Reformer Pilates room is awesome. Just need to fix the locker situation and it would be 5 star, but no hassle about keeping your bag with you if you can’t get a locker.

I've been a member at this gym for over 5 years but am really disappointed with their management as of late. Classes being cancelled isn't the problem but the dissemination of this information has been very poor leading to disappointment as classes are not what you expect and plan your day around to attend.

Pretty Average gym who are unwilling to negotiate on Price even though Derrimut Gym down the road offers a yearly membership for $400 and what i was requesting from this gym was $9.95 per week with no lock in contract. They do offer this option but you need to be locked in for 12 months which i wasn't happy about because at that price i could save $120 per annum by going to the bigger gym close by. The gym itself has all the facilities you need however in the weights section they are missing a number of dumbells in the 1kg-10kg range. Also since i've been attending the gym i can only ever find 1 x 1.25kg weight so not sure who's hiding the other one or why they wouldn't buy more.

Best gym iv been to . Never to busy in the mornings. Coaching zone classes are good Great child care facilities. The ladies there are amazing all my kids love going

I had joined gym one year ago and they are deducting my money from one year and when I have requested to cancel my subscription as I had leg surgery and they are saying that to wait for 1 month notice period this is worst gym I ever had faced it please don’t join this gym if you want your money to be wasted join this gym worst customer service they wouldn’t even pick the call as thief's worst gym in this Melbourne

Great gym shame about the lockers more then 80% don't work so you cant use them. Been like this for yrs.

I joined Genesis a year ago and it’s the best gym I have ever attended, it is fully equipped and has so many classes to choose from, including coaching zone which is amazing. Everyone is so friendly such a wonderful community and have made lifelong friends. The staff are amazing and always go above and beyond to help out and give guidance, which has made it so easy for me to be consistent and stick to my health journey. Highly recommend !!

I really like Genesis Maidstone. The staff are super friendly & helpful, Luke & Michelle always make it a great experience, there is all the equipment to choose from, and I really appreciate the female-only workout area. The sauna is definitely my favourite feature. 🙂

When my hypermobile self isn't dislocating or over extending yet another part of me, this place is my sanctuary. I've been dislocating less and less of me as time goes by, thanks to my trainer, Maria, from this gym, she even laughs at my really bad jokes, and motivates me to push harder, but not so hard that I break anything. I am only a bit annoyed that gym got rid of that back extension thing in, and that silly crunching bench, as I was at 250 in crunches a row, and 400 ib a session, and aiming for 300 crunches in a row, and now I'll never know if i could get there. 🤣🤣🤣Latin dancers need their abs, we get side planked mid routine on the dance floor, and if we don't have a good core that doesn't end well. Lol 😂

If it wasn’t for this gym with the most amazing staff and creche i would be lost. They have just upgraded their equipment and the gym has everything you need. I love that my kids are looked after the most amazing and caring team while i train and get me time. It has a great vibe and everyone is always happy to help

I had worse experience with genesis maidstone. I needed to cancel my membership due to health condition and i was told to pay for 30 days and 150 dollars. On top of that, they charged me for extra weeks and 163 dollars instead of 150. I would have suspended the membership but due to their pathetic policies I decided to cancel it and never come back to this gym with fraud policies. They keep running after u until you buy their membership and then they treat their customers in an extremely unreasonable way.

Genesis is great and very compact with lots of variety with the equipment. If you need help with anything then go to Luke as he is the best guy there and is very helpful and kind. Give that man a damn raise.

The best gym in Maidstone ! 💪🏼💪🏼