Zap Fitness 24/7 Balaclava image

Zap Fitness 24/7 Balaclava

Gym β€’ Fitness center β€’ Personal trainer β€’ Physical fitness program

🫀 The gym itself works. Starting to get. A bit dated though. Usually 1-2 machines out at any time but has all the things you need for a workout. However, I'm pretty disgusted with how they treated me after being a loyal member for over 5 years. Debit success, their payments provider are dodgy as anyth...


Address

316 Carlisle St, Balaclava VIC 3183, Australia

Website

www.zapfitness.com.au

Contact

+61 1300 927 348

Rating on Google Maps

4.00 (110 reviews)

Open on Google Maps

Working Hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours
  • Sunday: (Easter), Open 24 hours, Hours might differ

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Shragi A. 1 year ago on Google β€’ 47 reviews
    The gym itself works. Starting to get. A bit dated though. Usually 1-2 machines out at any time but has all the things you need for a workout. However, I'm pretty disgusted with how they treated me after being a loyal member for over 5 years. Debit success, their payments provider are dodgy as anything. One week they claimed they couldn't debit my payment and charged me an extra $10. My CC was 100% in balance etc. only issue was them. Getting hold of someone to dispute it was too difficult so they got away with it. Next my cc actually was stolen and they couldn't debit it (Yay Optus). I was overseas whilst this unfolded, seems they only communicated by SMS (no roaming...didnt get it) and they didn't send an email until 6 weeks in but no way to contact them, they ignored my reply by email. over this period it racked up a fair amount and they tacked on fees etc. When i got back turns out they sent the debt collectors after me. I settled the amount with them amicably but this is where they got dirty. They refused to reinstate my membership at the rate I was on, $8.99 and tried to make me re-sign at a rate of $12. I provided them an opportunity to make this right and they've refused. Disgusting way to deal with a loyal customer who's been a victim of fraud.
    4 people found this review helpful πŸ‘

  • 1/5 Jess G. 3 months ago on Google β€’ 6 reviews New
    **women beware** Had several unpleasant interactions with another member at this gym- made a complaint to Zap and they did nothing about it. Zap refused to check CCTV to validate my claim and identify the member (despite my detailed accounts of the events), meaning they did not identify the person or take any measures to stop the interactions from recurring, and they refused to note the complaint on this persons account. These events, plus Zap not taking this seriously led me to not be able to return to this gym due to anxiety about running into this person. They encouraged me (and my partner) to cancel our memberships, probably so they could avoid having a tough conversation with this person, which is all I asked for. Zap do not care about your safety or comfortability while you’re at their gym. I would not go here alone or when unstaffed. Edit in response to Zap: complete lies that they could not identify this person - I gave them the dates and times that incidents occurred (plus giving detailed recollection of the events) and knew there was CCTV in the area. Since when is someone consistently staring at you threateningly, entering into your personal space and ignoring you when they are confronted acceptable behaviour? Thank you for being consistent in your invalidation of my experience, Zap
    2 people found this review helpful πŸ‘

  • 5/5 Frankie T. 1 year ago on Google β€’ 277 reviews
    I have been a member of this gym for a while now and I am very pleased with my experience. The 24/7 access is a huge plus, allowing me to fit my workouts into my busy schedule. The membership cost is also very affordable, making it accessible to a wide range of people. The equipment is well-maintained and the facility is always clean. Overall, I highly recommend this gym to anyone looking for a convenient and affordable workout option.

  • 4/5 Sam D. 4 months ago on Google β€’ 247 reviews
    Small gym, and still equipped with all the necessary equipment. The music is annoyingly loud, and they only have a few songs on repeat

  • 1/5 Simon W. 4 months ago on Google β€’ 33 reviews
    Stay away folks... unless you like mystery charges to your credit card. Zap Fitness uses a predatory third party payment system called 'Debit Success'.
    1 person found this review helpful πŸ‘

  • 1/5 Matt 2 months ago on Google β€’ 5 reviews New
    One of the few gyms out there who still try to charge a 'joining fee', to 'cover admin & setup cost'. $50 for the min it takes the admin to enter membership details who works on $20 an hour ?
    1 person found this review helpful πŸ‘

  • 4/5 Kozzi K. 1 year ago on Google
    Accessible gym with parking my regular!!!
    1 person found this review helpful πŸ‘

  • 1/5 Nick H. 1 year ago on Google
    Despite having a membership and never having any issues with my account my key card is continuously not working. Trying to get support is ridiculous and they’re either not there during staffed hours or not replying on social media. Would not recommend after I’ve lost about 3 months of access just this year.
    1 person found this review helpful πŸ‘

  • 1/5 Mustafa A. 2 months ago on Google β€’ 32 reviews New
    I moved to Sydney and tried to cancel my gym membership but was told I couldn't due to my yearly contract not being up and a cancellation fee would apply. I haven't used the gym in five months yet had to keep paying. I wasn't informed about the 30-day notice required after the contract ends. When I called to cancel after a year, they insisted on the 30-day notice, which I was unaware of. Their lack of communication has led to me paying for an extra month. I'm not unhappy with the gym itself, but the customer service has been unsatisfactory.

  • 4/5 Илья οΏ½. 1 year ago on Google β€’ 22 reviews
    Pretty small but decent gym. Good selection of cardio equipment. Bikes, treadmills and ellipticals. Fairly standard machine weights. 3 squat racks with olympic barbells. Conditioning area with prowler, airdyne and spinning bikes. Biggest plus is 24hr access.

  • 5/5 Scott S. 4 months ago on Google β€’ 12 reviews
    Very convenient and clean, has everything you need and a good functional/boxing area.

  • 2/5 Marcus C. 4 months ago on Google β€’ 8 reviews
    These guys have the worst billing processes and they don’t tell you when your contract ends, 30 day notice is also a bit unfriendly

  • 4/5 John M. 5 months ago on Google β€’ 7 reviews
    Zap Balaclava is my local gym, it is no frills and has a good range of equipment for a good workout. It is 24/7 and I can find quiet times during the day as I don't like it when it is busy. For the price I pay it is a great gym, the staff are always friendly and helpful. Fellow patrons seem like a good bunch who keep to themselves and get on with their workout.

  • 5/5 Adam 10 months ago on Google
    Staff are super helpful and friendly, good atmosphere and affordable. Flexi plan too for use of different gyms.

  • 5/5 Jennie's Pet C. 10 months ago on Google
    Has everything you need to keep fit. Love this gym!

  • 5/5 Danny B. 1 year ago on Google
    As an insomniac a 24 hour gym is very convenient for me

  • 5/5 Kenneth J. 1 year ago on Google
    First time joining a gym for me and Dani was super helpful. This gym is great for how cheap it is! 10/10 highly recommend

  • 5/5 Rodrigo kay E. 2 months ago on Google β€’ 2 reviews New
    the best gym


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