McDonald's Bourke St. image

McDonald's Bourke St.

Restaurant Cafe Fast food restaurant Meal takeaway Hamburger restaurant Family restaurant Coffee store

Classic, long-running fast-food chain known for its burgers & fries. People often mention order, service, staff, tables, worst, working, burger, restaurant, ordered, asked,


Address

168 Bourke St, Melbourne VIC 3000, Australia

Website

mcdonalds.com.au

Contact

+61 3 9067 3300

Price rating

$ $$$

Rating on Google Maps

3.20 (1.1K reviews)

Open on Google Maps

Working Hours

  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours
  • Sunday: (Easter), Open 24 hours, Hours might differ
  • Monday: (Easter Monday), Open 24 hours, Hours might differ
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: order (27) service (14) staff (13) tables (9) worst (9) working (9) burger (9) restaurant (8) ordered (8) asked (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Gunnar A. 9 months ago on Google • 456 reviews
    I never saw a MC Donalds on all my trips worldwide where birds were inside the restaurant and sitting on the tables, ice machine and eating the chocolate from the dispensers. Disgusting! I did not order anything and left the restaurant immediately.Tables and floor dirty as well!
    11 people found this review helpful 👍

  • 4/5 Krish 3 months ago on Google • 888 reviews New
    Well it's Maccas, can't go wrong with the food. It's literally the same everywhere. The review is just about the atmosphere. Which is decent nothing to brag about. You'll see a whole bunch of bums trying to make the staff's lives miserable especially over the weekend. Good on them for having the patience.

  • 1/5 Koosh S. 7 months ago on Google • 124 reviews
    Slowest mcdonalds I've been too. Orders coming in out every 5mins. 5 kiosks and only 2 of them operating. No quality standard at all.
    4 people found this review helpful 👍

  • 4/5 Ryan W. 8 months ago on Google • 333 reviews
    Probably one of the best put together muffins from here. Usually I get them and they're not the best looking at all.

  • 2/5 Gavin 3 weeks ago on Google • 325 reviews New
    One of those places you realise you should have read the reviews before ordering. The food is only slightly better than the service and atmosphere, which show a severe lack of interest.

  • 2/5 Marcus C. 5 months ago on Google
    Customer service was bad today and the restaurant was dirty and rubbish everywhere.
    2 people found this review helpful 👍

  • 1/5 SM888 8 months ago on Google
    This McDonalds has the worst staff of any other store. I went in recently, and one of the staff (Asian woman) was wearing an "ANTI SOCIAL / SOCIAL CLUB" t shirt! Great corporate look! Staff always appear to hate working there. They never say thank you or give you a smile. So if you're looking for rude service, long wait times for your food, and when you eventually get it, it's cold- then this is the store for you!
    2 people found this review helpful 👍

  • 1/5 Michael C. 2 years ago on Google
    We just got back and opened a $10.80 "Ceasar Salad" ... this is exactly what was provided .. feel sick? us too. Never again!!
    2 people found this review helpful 👍

  • 1/5 Collin L. 4 months ago on Google • 94 reviews
    The error rate is laughable. The last two times I went I got the wrong drink, followed by a wrong burger. Has become more poorly staffed over time and less consistent with food quality, e.g. McFlurry often is undersized and has gaping holes in the middle of it.
    1 person found this review helpful 👍

  • 1/5 Matt S. 4 months ago on Google • 35 reviews
    This would easily be the worst McDonald's I have been too!! The facilities were disgusting, unclean and smelt really bad. The manager was interested when I pointed out that the facilities were described as baby change, however had NO change table. The music in the restaurant was so loud the staff had to really yell for people to know their orders were ready.
    1 person found this review helpful 👍

  • 1/5 Tom G. 7 months ago on Google
    Hands down the worst Maccas I’ve ever been to. Dirty tables with left over meals on them and the food was cold. The nuggets tasted like they had been left out for an hour before being served to us. I won’t be surprised if I get food poisoning from this dumpster fire of a place. To top it off, three of the five self serve machines were broken. And I mean broken in the sense they were ripped open with exposed wires. The screens were grubby and smudged with grease so we ordered off the app to be safe. Avoid this place like the plague if you value your wellbeing and happiness.
    1 person found this review helpful 👍

  • 1/5 Michael My f. 4 months ago on Google
    Worst Macca's been here loads of times and it is a joke. The worst service everytime. They don't know what's going on. Messing everyones order up. And takes ages because all the orders are wrong. Can't believe it everytime is the same. How they run a business like that is unbelievable.
    1 person found this review helpful 👍

  • 2/5 Michael S. 7 months ago on Google
    Would have been better as NO table service even when the app said it was an option. Also, there are no table numbers on the tables so I made up a number as I used my phone to display the number. Table number 155. Look at photos.
    1 person found this review helpful 👍

  • 5/5 fishing a. 6 months ago on Google
    I came in yesterday and had an absolutely beautiful burger I don't think I have had a better big mac in many years. I never usually write reviews but I was compelled to due to this feast I was able to get the name of the chef, Thank you Jayden very much for your passion you put into your burgers :)
    1 person found this review helpful 👍

  • 1/5 Yulia 6 months ago on Google
    That’s the dirtiest place I’ve seen in my life. Nowhere to wash your hands, floor, tables are covered with dirt, food leftovers. People are crumpled up in tiny space. Sanitizer is non existent, I asked if there’s anywhere I can at least wash hands and got an answer nooooo! Horrible place, walk extra few minutes to another brunch if you don’t want to get sick.
    1 person found this review helpful 👍

  • 2/5 J S (. 1 year ago on Google
    I ordered a burger without onion and a Happy Meal with a book. The Happy Meal had a toy, and the burger had the grill sticker to say no onion, but they made it WITH onion. Even when it came out again without onion on the burger, there was onion in the box. Manager/ team member replacing the burger seemed lost when I sat back down with my 6 year old instead of standing at the counter for 3 minutes waiting for them to produce the new one. (A look of "Where on earth in this tiny little store could that person be???")
    1 person found this review helpful 👍

  • 1/5 fast b. 1 year ago on Google
    Hi guys You need to fix your problems here the coke tastes like water. You put to much salt on the chips as well you have no customer service. You need to smile as if you want tourists and locals to feel happy and welcomed. Possibly you need to get back to basics. Hello with a smile
    1 person found this review helpful 👍

  • 1/5 Hamish J. 1 year ago on Google
    The Toilet doors don't lock. Due to this I walked into some bloke taking a fat dump, the same almost happened to me if my Dad hadn't stopped the Lady.
    1 person found this review helpful 👍

  • 1/5 Deepu A M. 3 months ago on Google • 159 reviews New
    Was a shabby place. Wait time was much longer than usual. The toilet was very bad and the dine in tables too. All the kiosks were not working. The food was cold and bad.

  • 1/5 Philip K. 3 months ago on Google • 144 reviews New
    The worst experience with uber eats, missing food, missing drinks just pathetic. We requested all our money back due to the sheer incompetence of the staff here. You're paid to do a job at least do it properly and supply what people have paid hard earned money for.

  • 5/5 Kate 1 month ago on Google • 99 reviews New
    Good summer menu and mcflury with timtams 😊

  • 3/5 Jordan 4 weeks ago on Google • 85 reviews New
    Not allowed to dine in, everything was as expected. Decent food, but not great. The staff are either too young or not trained enough, though this is also fine. It's a tough place to work given its location and hours.

  • 1/5 Hansi Dananjana W. 1 month ago on Google • 72 reviews New
    This is the worst Maccas that I have been in Australia, I visited this Maccas in the past week to have my breakfast before going into an exam nearby. We ordered breakfast muffins and coffee, I ordered a Chai Latte ( I love chai lattes from Maccas) this latte tasted nothing than water, no milk no smell of the spiced chai, I bought an egg and bacon muffin and as I was eating I bit on egg shells. The atmosphere was not good as well, even though situated in the middle of the city, there was a person sleeping (soring, coughing so badly) on the benches, in the restaurant.

  • 1/5 Neil B. 3 months ago on Google • 44 reviews New
    Slow. Hugely understaffed. Don’t do thick shakes until 10.30 am and yet I could go into any suburban Maccas and get a thick shake before 10.30 am. Yet they make frappes, iced coffees, etc.

  • 1/5 Brent M. 1 month ago on Google • 31 reviews New
    The worst McDonalds around. The place is a pig sty...dirty tables everywhere with rubbish all over them. Only half the kiosks working, terrible wait times and the food was nowhere near McDonalds standards.

  • 1/5 Ozzie C. 3 months ago on Google • 31 reviews New
    Accused of stealing someone else,s food. I bought some breakfast and left no problems, my girlfriend asked for some so I went back around 20 minutes later and ordered more and the girl who served me the first time called my number and didn't hand me my food I bought, she asked for a receipt which I had, she then reluctantly handed my food to me with a snotty look, she never asked for anyone else's receipt but wanted mine. God forbid you go back and buy some more food from them.

  • 2/5 Jen H. 3 months ago on Google • 28 reviews New
    Always allow at least 20 mins for a coffee. They barely have any staff on most of the time and the place is always untidy, rubbish everywhere. The burgers sloppily put together & birds roaming around. One of the worst maccas in Melb.

  • 1/5 Piccolo C. 1 month ago on Google • 21 reviews New
    I went here to grab a drink and only a drink and waited 10 minutes for it ok bit slow might not the big issue u guys was busy what annoyed me the person who order after me got a custom meal done and served before me 🤔 I think they was a staff from other mcdonald's due to tell the staff how to pull thier order into the system this is bad customer service prioritise the guest who ordered first specially when it some if simple as soft drink

  • 2/5 ebonie p. 5 months ago on Google • 18 reviews
    Went here three times to many during my Melbourne visit. The first meal we hade here was alright but bins were so full, tables and floors not very clean and to be honest I thought there was only one person working by how slow it was and lack of employees at the front to serve customers, although when we had almost finished our meal two more people walked out from the back and started cleaning once asked to do so. Second visit was ok, a little busy but still not very clean. Third visit I only popped in to get drinks for the kids, wanted to pay cash so had to wait to be served the lovely lady working on the coffee machine took the time to serve me even though she was very busy she also was very polite and looked so run off her feet working the coffee machine plus making sure orders were coming out and calling the order numbers out

  • 1/5 teh j. 3 weeks ago on Google • 4 reviews New
    Order two set meals and only gave one french fries.

  • 1/5 Bailey M. 1 year ago on Google
    Ordered off uber eats and my order was completely wrong! And we waited for an hour for it to be delivered!!! We ordered 20 nuggets, double big mac meal with orange juice and a cheese burger with extra sauce but we got 10 nuggets medium fries and a double cheese burger?? Whole order was completely wrong!! We want a refund on our order!!

  • 3/5 Michael C. 1 year ago on Google
    Went there for breakfast on Saturday morning and it wasnt bad, but late Sunday evening it was very ordinary, with ordering machines out of action, forcing everybody to have to use 1 register. People were just standing in all the wrong places, no social distancing being observed, hard to get into and out of the place as only 1 entry/exit, and people standing in and around it on their phones not moving unless asked. It was a Sunday night but understaffed for the amount of customers. The staff were doing their best under the circumstances, but deaf customers weren't helping with order collection.

  • 1/5 Investigation S. 1 year ago on Google
    After placing an order for 1 sausage and egg McMuffin meal and an extra sausage and egg McMuffin. I received two suasage muffins only without the egg. Upon requesting to correct the original order there was no apology, only a look of extreme disgust that I even asked for the correct order. Also I found it extremely offensive and not proffessional when 3 female employees were engaging in a conversation in a their foriegn language other than speaking english and also appeared to have made a comment about me returning my order. I only observed one of the females poke her head from around the kitchen and glanced at me and returned back into the kitchen area where all 3 females weren't visible. Call me paranoid but I find this wasn't right and requested a refund for the two sausage and egg McMuffin, although I was questioned why I want a refund, I replied twice I'm not happy with the service. My suggestion to the 3 employees is you should focus on customer service rather than chatting in the back and maybe the order would've been right the first time. The positive outcome was I received a refund. The negative is I wont be going back again.

  • 1/5 Phuong T. 1 year ago on Google
    I generally don't leave negative reviews, because i've been taught if you haven't got anything nice then not to say anything at all. However, this was the worst experience i've had at a fast food outlet. I'd placed my order on a kiosk, went to the counter to pay as i wanted to query the the rewards system. Both the team member and manager on site were un-informed and could not answer my query at all. I paid for my order in full, but was not issued an order number. I'd waited for over 10mins and my order hadn't been fulfilled, I then approached the counter to query why it was taking so long, only to be told that they did not have my order on record. The team member with whom, i'd placed the original order deferred me to her manager who ignored me completely, only for another team member to ask me to repeat my order and to pay for it again!!

  • 1/5 David H. 1 year ago on Google
    Terrible. Waited over 20 minutes for them to find sauce for my burger. By that time everything else was dry and cold.

  • 2/5 Life's for l. 5 months ago on Google
    1 pos ordering screen working out if 4. Should've had a person at the counter to take orders, as queuing for the ordering bot was impractical at busy times. Food came quickly.

  • 2/5 Yu-chiao H. 5 months ago on Google
    On this occasion, my order took about 20 minutes and one cheeseburger was missing at the end. There were a lot of people waiting around and things seemed generally chaotic. Unfortunately I have had similar experiences at this location before this, and don't intend to come back anytime soon

  • 1/5 clara l. 1 year ago on Google
    Worsts mc Donald EVER !!!! Wait more than 15 min for a “fast food”. Never eat a Big Mac like that, fries was inedible ! Don’t open a restaurant if you are not ready to give good food and good service. Close that Mc Donald or change staff and manager.

  • 3/5 Danielle 8 months ago on Google
    It's ok. Went on Friday 30th lunchtime and service was so slow ( just to order) was next in line and it took over 20 mins to get to order. Food was good and hot and fresh. Their was a weirdo in the store filming us all and when confronted he left.

  • 2/5 ComfortBubble 1 year ago on Google
    I bought a chocolate frappe here today and the ice wasn't crushed at all. I couldn't even drink it from the straw. Waste of $5.30

  • 1/5 Karen R. 1 year ago on Google
    The female bathroom facilities at this venue were disgusting. The unhygienic, messy and smelly space is unacceptable for both patrons and staff. Of the two toilets, only one was available for use and the lock on this door was broken, making it unable to be safely used. The standard of care and presentation clearly requires more staff to be employed to handle the basic OHS needed in order to maintain a safe and clean space.

  • 3/5 Mark S. 1 year ago on Google
    Food was what you would expect it to be at 3am. Manager was less than friendly who wouldn’t swap a sauce which was given in error (the restaurants, not mine) Then when I paid the nominal cents for a sauce exchange (crazy I know) she threw it at me. As sad as it was it gave the restaurant a good chuckle.

  • 1/5 Jeanette D. 1 year ago on Google
    Rubbish, understaffed which may be why the two staff who were working there butts off made so many mistakes. I wasn't keen on the birds flying in to grab chips from the baine Marie's but not sure how that can be stopped.

  • 1/5 Joseph F. 1 year ago on Google
    I ordered a meal on tge app. And asked if we can change the soft drink to coffee and I told them that "I am happy to pay the difference". This was rejected totally . I complained on-line but they told me this is what it's. Wow .... I am a paying customer! Other than this issue, the French fries were cold, only 3 people were working there doing food preparation, taking orders , doing coffees, cleaning and handing order . And the customers line was on the footpath. And of course floors and tables were dirty .

  • 5/5 Daniyeru 1 year ago on Google
    In-Depth Review: Start of Service 5/5 *Asian girl who works here at night is friendly, polite and gives good service how it should be. Good job. Food 5/5 *Mcdonalds focus is consistency and it is always consistent with this store as well. Well done. 5/5 on the franchise scale * Value 5/5 *Always affordable as usual for the general public! Atmosphere 2/5 *The venue itself here seems lacking and could do a makeover, the seating and tables are so limited, you definitrly don't wanna eat here even with a super casual friend date or anything! End of Service 5/5 *Number called out to pick up food and thanked appropriately. Overall 5/5 *The food, service is great there. Again, if they makeover this store, it would be excellent!

  • 1/5 Stella C. 1 year ago on Google
    Little tomatoes in the salad are rotting, lettuce slices aren’t fresh as well

  • 4/5 HY W. 1 year ago on Google
    Generally using the Self Order board is quick and easy. There isn't long wait for my food to be ready to pick up. The restaurant looks clean and usually more customers during peak hours.

  • 1/5 Jade “Pav” P. 1 year ago on Google
    Staff were rude and flippant. When approached about missing items, had the audacity to imply I knew where they were. Will NOT be coming here again. Food was subpar, chips soggy and Luke warm, burgers thrown together without care, and service is lacking in every way.

  • 4/5 Thiên N. 1 month ago on Google • 2 reviews New
    Staff are efficient, serving is pretty swift. But gotta pay first (if opting out to pay by cash) to get my companion's order 🥲


Call +61 3 9067 3300 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Late-night food
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ No-contact delivery

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