We got the Chilli Aioli burger boxes and pineapple fritters, neither of which we have any complaints about. The person who served us was polite and efficient. :)

Both stores at Southern Cross station don't have any of the fried chicken range. Really disappointing, you'd expect a flagship store in a location like this. These burgers with the previous patties no longer compete with options at Hungry Jacks, KFC and McDonalds, all of which are options right in this area.

Tables needed a clean - not wiped down. Staff friendly and helpful. Chicken tasty, ,chips a bit underdone. Tropical meal only $6. This branch is not part of rewards programme.

Chicken was dry and chips had no flavour. Staff had no idea what they were doing let alone have good customer service skills. I ordered “loaded fries” and that’s what I got in the picture but the poster for it was completely different. Wouldn’t pay $5 for this ever again

Absolutely the rudest service I've ever experienced. The older lady at the front desk should not be there if she can't handle pressure Her exact words spoken quiet loudly I'm taking a break in a minute I've had it Then proceeded to slam utensils around and also slam the cash register I come here every Thursday but will never return

Is this what you call chicken loaded chips🤔🤔🤔🤔. Hardly any chicken pieces and no gravy. Worst deal.

Terrible terrible run store half the menu missing they don’t let u have the offers promised in the emails or app and ur not allowed to sit inside

Rude staff didn't let me use a voucher from red rooster royalty. Doubt I'll be back.

I was eating my buttermilk wings, found that it was still cold and frozen in the centre. Everything else tasted average. I find it's a bit overpriced for bland food.

Customer service was horrendous. I stood in front of the register for a good six minutes waiting and, the man who I assume is the supervisor, just ignored me. My partner also had gravy that smelt and tasted heavily of curry. I do not recommend this Red Rooster as it is tacky and poor of service.

Love their new fried chicken!

I have a medical condition and I found the staff at red rooster southern cross station in Melbourne very helpful and professional in assisting my with my order even carrying it to a table for me and making sure I had everything I needed to enjoy my meal and experience at red rooster the food was very good it was nice and hot fresh the chips were just right not soggy thr right amount of salt the chicken was cooked to perfection the quantity and quality were just right it was definitely value for money to some it up I would recommend the southern cross station store to anyone looking for great food and professional staff also good vibes and very clean store and tables commander RayBetteridge

As a take away customer you'd expect to be given a napkin at the least in your bag. When asked, the lady serving me said "there should be" but gave me a napkin anyway. There wasn't one in the bag. Would have been nice to have been given a spoon for the mash and gravy as well as I'm now sitting on a train with no way of eating it. Burger was cold, chips soggy.