3/5 ApekshA Z. 3 months ago on Google • 14 reviews New
I
had
no
problems
ordering
my
gf
and
egg-free
birthday
cake
online
and
also
spoke
with
someone
friendly
and
helpful
on
the
phone
before
pick-up
date..
I
was
due
to
pick
it
up
at
11.30
on
Saturday
morning.
I
get
there
at
around
11.45
and
am
told,
after
she'd
checked,
by
a
not-very-friendly
member
of
staff
that
they
'were
working
on
it
now'
and
she
didn't
know
how
long
it
would
be.
Had
it
not
been
so
crazy
busy
in
the
teeny,
tiny
café,
I'd
have
asked
her
to
find
out
for
me
how
long.
I
went
back
after
about
10
minutes,
after
having
seen
a
few
people
walk
out
with
their
cake
boxes,
to
be
told
by
the
same
friendly(!)
person
that
no,
they
haven't
brought
it
out
so
no,
it's
not
ready
yet.
Great.
Sorry
for
wasting
your
time
then
eh!?
I
must
have
come
across
as
a
little
annoyed
when
I
went
in
for
the
third
time,
and
this
was
after
over
half
an
hour's
wait.
A
(different)
member
of
staff
went
to
check
and
came
back
with
a
box
and
handed
it
over
to
me.
No
apology.
No
confirmation
of
the
type
of
cake,
no
opening
the
box
to
show
me
and
no
ticket
on
box.
Hmm.
Cannot
fault
the
cake
on
taste.
It
was
incredibly
rich
and
tasted
great
for
a
gf
and
egg
free
cake.
All
enjoyed
it.
However,
I
am
not
sure
I'd
be
back,
purely
based
on
the
customer
service.
I've
never
been
here
before
but
it
is
clearly
a
very
popular
place
and
has
great
reviews
so
it
must
be
doing
something
right!
1 person found this review helpful 👍