Genesis Health + Fitness Wantirna image

Genesis Health + Fitness Wantirna

Gym β€’ Fitness center β€’ Personal trainer β€’ Yoga studio β€’ Pilates studio β€’ Indoor swimming pool

😠 Place is a scam. I wanted to just try it out for the month, but there was a mix up with my bank details. I called up to fix it up on the first day I was made aware of this and told it was all good and I'll be charged the next week, but was given a massive "late fee" fine that was almost double what... People often mention staff, pool, friendly, equipment, great, Great, classes, Genesis, charged,


Address

258 Scoresby Rd, Boronia VIC 3155, Australia

Website

www.genesisfitness.com.au

Contact

+61 3 9762 8333

Rating on Google Maps

3.90 (229 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours
  • Sunday: (Easter), Open 24 hours, Hours might differ
  • Monday: (Easter Monday), Open 24 hours, Hours might differ

Featured Reviews


Frequently mentioned in reviews: staff (13) pool (12) friendly (11) equipment (10) great (9) Great (8) classes (8) Genesis (6) charged (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Andrew Z. 1 year ago on Google β€’ 10 reviews
    The customer service is so very bad and rude! A pool trainer actually yelled at my wife as she was trying to get out of the pool! They won’t resolve your problem and keep on transferring you to other staff members! Even a meeting with the manager achieves nothing , it's like talking to a brick wall. Just like money hungry leeches! Its all about money. We've even had a staff member steal money out of our gym bag in the changing room. Again nothing has been done and she is still there. Shame on you Genesis Wantirna. When will you respect your clients, and give us the service we've paid for? Get a manager who can train the staff in customer service. Not these "Self-centered" bunch you have today, including him.(The current Manager)
    3 people found this review helpful πŸ‘

  • 4/5 Igor J. 2 months ago on Google β€’ 256 reviews New
    Great value for money friendly gym. Nice equipment. Good classes. Large (warm) pool but no longer have spa and sauna. Fortunately survived the lock-downs. Big carpark.
    1 person found this review helpful πŸ‘

  • 4/5 Leeana R. 2 years ago on Google
    I have been a loyal, long - time member of this gym. I enjoy attending many of the classes, including Body Pump, Cycle, Boxabike and Body Balance. I have always found the staff friendly and helpful. I have even recently brought my daughter along, who is now a new gym member too!
    2 people found this review helpful πŸ‘

  • 5/5 Michelle T. 2 years ago on Google β€’ 48 reviews
    Genesis have done a great job in keeping the premises clean at all time. I like the open space and there's enough equipment so I don't need to wait. Staff are friendly also. It's good to be back. 😊
    1 person found this review helpful πŸ‘

  • 3/5 Lee N. 5 years ago on Google β€’ 31 reviews
    It’s quite an out dated gym. The group exercises are out of date and not attractive at all. Although it’s been renovated but still low quality of the facilities. But staff are very nice and the best thing is there’s not many people in the pool as well as the lady’s area. If you like somewhere quiet, this gym might suit you.
    1 person found this review helpful πŸ‘

  • 5/5 Keiran S. 1 year ago on Google β€’ 5 reviews
    Having joined Genesis Health and Fitness Wantirna I am most impressed with the friendly and helpful staff. This was exhibited by the regular members being greeted warmly and assisted with queries in a punctual and cordial manner. The facilities are clean, well ventilated and provisioned with ample natural light. Equipment is first class and with a 25m swimming pool, exercise classes and pleasant change rooms it is a positive environment. I am looking forward to a long association with the Genesis clubs. Keep up the great work!
    1 person found this review helpful πŸ‘

  • 5/5 Sameera G. 1 year ago on Google
    Recently both myself and my wife went in to sign up as members. Staff were friendly and process was smooth from the beginning to the end. We went closer to the closing time but they were more than happy to assist. Great facilities and a lot of equipment, yet well organised. There are a lot of options for group fitness classes and the times are very convenient for 9-5 full time workers like us. Ample parking at the back which is great as well.
    1 person found this review helpful πŸ‘

  • 5/5 Gary C. 1 year ago on Google
    Friendly, informative staff; great selection of classes available; I enjoy the 'Ladies Only' Gym equipment room upstairs!..a bonus. Excellent Reception Staff, always friendly and helpful. Look forward to participating in weekly classes of choice. (Grateful for support doing recent Covid Lockdowns). Lynda Clayton
    1 person found this review helpful πŸ‘

  • 1/5 Lerk 1 year ago on Google
    Signed up with a 6 week deal pay nothing for 6 weeks and then $12 weekly after that, 3rd week in I was double charged, and the next day charged again, all 3 charges where not at the sign up price but we're $12, asked to have it resolved and nothing happened, the following week was again double charged. Beware useless rude staff, go to GoodLife wantirna. Or any other gym frankly.
    1 person found this review helpful πŸ‘

  • 5/5 Wayne B. 1 year ago on Google
    Fantabulous gym with most everything you could ask for, including machines I've never been privi to before.πŸ‘Œ Squash courts & exquisite waveless pool. This place is da bomb y'all.🀟 Note: an exclusive upstairs private gym for ladies only, far away from the predatory hawks eyes. πŸ’šπŸ™ Let's move it, stay strong & work hard. It's like lotto with a million times the rate of success. Clear the past & create a new future. βœŒπŸ’™πŸ™πŸ‡¦πŸ‡Ί
    1 person found this review helpful πŸ‘

  • 2/5 Alex Lee (Alex L. 1 year ago on Google β€’ 132 reviews
    Facilities are great which includes the swimming pool but watch out for the payment. Always wrong if you asked your account to be on hold during holidays. They either charge extra or double charge. The worst thing is they asked to call the debit company (Debit Success) directly as they can't help. I spent half an hour on the phone and ended up finding out that it was one of the administration errors from the gym.

  • 1/5 LMU NOOROD (. 3 months ago on Google β€’ 98 reviews New
    They were giving promos but it was not easy to get out on there swimming lessons. My child did not like it there because the staffs were not accomodating. I paid for the remainder of the agreement even if you did not continue the lessons - seems like a trap.

  • 5/5 Bruce G. 4 months ago on Google β€’ 49 reviews
    Great place for gym pool coaching training both machines and free weights plenty of equipment large pool and other sports too at a very affordable price

  • 2/5 Kieran B. 3 months ago on Google β€’ 44 reviews New
    Very worn out equipment. Relatively cheap membership, but facilities leave much to be desired.

  • 5/5 Sky S. 4 months ago on Google β€’ 10 reviews
    The staff are all super nice, welcoming friendly and the people who go gym there are all also generally really nice too.

  • 5/5 Jade L. 7 months ago on Google β€’ 4 reviews
    Love this gym!! Super friendly staff and nice equipment. Pool is super warm so that’s a bonus!

  • 5/5 Stacey K. 1 year ago on Google
    Joined two weeks ago. So far so good :) Great Zumba instructors, always space in classes, pool 10 pass is a great deal for non members

  • 5/5 Rachel K. 1 year ago on Google
    Have been a member with Genesis for several years, training staff have always been great. Understanding and never pushy. The facilities are modern, clean and has an overall welcoming feel.

  • 5/5 Parminder S. 2 years ago on Google
    The staff are very friendly and helpful, always smiling and motivating. Great range of machines to hit every muscle, super happy with signing up as unlike other gyms I've never had to wait for equipment , perfect! I definitely got value for money on my membership. Great rates. Very Happy.

  • 5/5 Thera S. 1 year ago on Google
    I love working out at Genesis Wantirna. I have been a member for years. The team are fantastic and I love the personalised group training of the Coaching Zone. You form great bonds with others, we are very supportive of each other and the early morning starts mean I can work out before work and feel energised, leaving with a spring in my step for the rest of the day. Well worth trying out.

  • 5/5 Sharon J. 1 year ago on Google
    Always felt welcome from Day 1! As an "older" lady, the vibe here is positive without the intimidation of some other places. Group classes are fun and other ladies always offer assistance when I had no idea what was happening. Instructors are fantastic.

  • 5/5 Bruce G. 7 months ago on Google
    Love my gym great value with areas for women , pool and big weights area 24 access

  • 4/5 Harry K. 7 months ago on Google
    Good quiet gym But they need to figure out what they charge for a casual they charged my friend $10 one day and 2 weeks later $20 And $20 is utter rubbish in my opinion

  • 5/5 Ritesh R. 2 years ago on Google
    It is fully equipped and spacious Gym that anyone would desire for. Staff is very friendly and they customized the packages as per my need. This place has got a good size swimming pool as well.

  • 1/5 Ashley Y. 4 months ago on Google β€’ 1 review
    Place is a scam. I wanted to just try it out for the month, but there was a mix up with my bank details. I called up to fix it up on the first day I was made aware of this and told it was all good and I'll be charged the next week, but was given a massive "late fee" fine that was almost double what I would have paid for the month. After I went in to fix it up again and just pay it all off they told me the total for my month is $140ish TOTAL. I wasn't happy about it, but the staff I worked it out with seemed helpful. Only to find I've been over charged for MORE things that I was told was part of the $140. The gym itself is very mediocre, the equipment is old and a lot of it is broken. The showers have awful water pressure that's about a drizzle and the cleanliness is very subpar. Don't recommend. I seriously can't express how upset this experience has made me. They're definitely not transparent about their scummy billing fees, it's all hidden in the fine print of some big PDF that I'll be honest, I only skimmed, which is my own fault. But I was told there wasn't any cancellation fee for the membership, even though it's actually $100 cancellation fee. It was cheaper to just pay for the month to go to some poorly maintained gym.
    3 people found this review helpful πŸ‘

  • 4/5 Woodside D. 6 months ago on Google β€’ 2 reviews
    Great Gym. Staff always friendly. Plenty of equipment. Pool is lovely. Great womens only area.

  • 1/5 Lets R. 1 month ago on Google β€’ 1 review New
    Absolutely horrible. They promised me a 30 day cooling off period and I cancelled well within this and now theyre saying I only had 7 days and have to pay a cancellation fee and my contract is ongoing for 6 months. Do not sign up!!!!!!!! Will be going to ACCC


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