Biggest jetts gym I attended. Very spacious. Tram 86 is just right in front of you and the best thing after your exercise, you can go have a grocery or grab a bite to eat. Staff are friendly and easy to have good conversation with them.

unable to give a 0 star rating so 1 will have to do. Cancelled membership as I was moving out of the area, went into the gym, signed the paperwork as required, handed back the key Fob and was told it would be actioned plus an email confirmation. No email, no call and direct debits have continued to come from the account for 2 months. Called to ask why it hasn't been cancelled, they claimed they have no record of the cancellation and cannot find the form i signed. So not only will they not file your paperwork or carry out basic administration, they'll illegally direct debit you regardless of signed documentation (that they required, no less).

The worst gym ever found on planet earth. I cancelled my membership due to their bad customer service and after cancelling and clearing all my dues they are still deducting money from my account. Day light robbery. Its not only me I know many people who are not happy here and have moved to other Jetts nearby. This gym is also spoiling the image of Jetts, someone needs to look into it.

Was doing a free trial with Jetts and paid a $40 refundable deposit for the access fob. Was told that prior to finishing the trial I can decide to continue with Jetts or not, where I can either enter a membership if I want to stay, or get refunded the deposit if I want to discontinue. I'm new to gyming so wanted to try out a few different gyms around before sticking to one. One week before my trial finishes Jetts changed to Zap. I tried to call them before the transition happened to ask about any changes in policy, but no one answered. I was working all week so couldn't come in during staffed hours, so left my number but no call-backs so I could cancel or clarify my position. My trial ends and im charged for two weeks membership ($16 per week) despite not being contacted to ask about my decision to continue nor confirming any new contracts or membership type. Called again to have the girl say that they're unable to make any refunds for neither the initial deposit (which I would be getting back had they allowed me to cancel my trial) nor the two weeks of extra membership I didn't ask for... The lady initially also said I was to pay a cancellation fee but could terminate my membership for no extra charges after the next two weeks, which I appreciated. Nonetheless, still a lack of communication during the transition and unclear in policies, unwarranted automatic transitions of existing clients on free trials to random membership without contacting clients, and no refunds for charges you didn't ask for. I understand there's a difference in companies when transitioning, but I don't think you can just do that especially when you're not even a member yet.

I don't leave many reviews, but I have to say that I am extremely disappointed with this place. I signed up, as and as part of my sign up, I asked if there was anyone that could help with doing a workout plan for me. They offered a free personal trainer consultation, where he or she would write a plan. I could then keep using the trainer at a fee, or could just continue on the plan. That sounded great, so I signed on, paid my fees and straight away, they started charging me. I waited a few days to get a call for an appointment with the personal trainer, nothing. I called and they said, yes, that I would get a call to book in a time. almost 3 weeks in, nothing. I Have not gone to the gym, waiting for so called appointment. I called the gym, no answer, even though I made sure I called when they were supposedly staffed. I called their headoffice, and guess what, no answer. I had to leave a message for someone to call me back. A woman called me back in the afternoon. Told her the story, got the usual "oh that's not good story" and that she would chase this up and get back to me. Still no call back. This is a joke. If you want a gym and want 0 zero help, fine, this is the place to go, but if you're looking for a place where on the odd occasion you may need some assistance, don't bother. I have now paid for 3 weeks membership, and had zero time in the gym. Great way to burn your customers. Now I have to start the exercise again and find somewhere else.

We were members of Jetts and had no lock-in contract and were on hold for few months. Now they have changed to zaps and charging us in advance and telling us that we need to pay for 1month even to cancel without any prior notice about the changes? Is it even legal?

Worst staff ever. They are not willing to help. My membership goes on "Declined" every two weeks with their system glitch (3 times in 2 months). Your frustration is a bonus

The 24/7 gym was closed today

Love this place.. lost 8kg in 10 weeks :)))

The bundoora branch is better

Has all the basic equipment that you need, but the staff are super rude and unhelpful. Plenty of gyms in the area that are cheaper and don’t come with all the attitude and general disdain for customers. Goodlife just up the road at Northland is cheaper and about three times the size, with friendly staff, and newer equipment.

Wish I could give zero star to this gym and the manger miss TIFFANY the staff are super rude and unhelpful. Plenty of gyms in the area that are cheaper and don’t come with all the attitude and general disdain for customers. Save your self some money and time by not choosing this gym try other jets staff are untrustworthy

Excellent spacious gym with friendly and helpful staff ! Winning combination!

Just visited the gym but manager is not available in working hours.

Worst customer service and robbery.Won't be back again

One of the best Gyms in Bandoura area with 24hrs of access. Location is very close to the main plenty road and Summerhill shopping center so its very easy and convenient . They have plenty of equipment's and weights that you can able to try. Staffs are very friendly and helpful when you need them .

Poor Customer Service. Jetts Bundoora recommend. 👌🏻

Place to get rid of Fat..

Great equipment always clean and cool. Showers are bomb as. They could really turn the music off tho especially in unstaffed hours.i wear headphones but can still hear it.

The gym is great size, good equipment, great facilities. There however was never any hand soap which is really unhygienic, and the professional conduct one of the PTs in particular was absent when he is there off shift. Bit annoyed as I asked my membership to be hold on 19th December and then I didn't attend over the holidays for this reason, yet it was too late as they were already unstaffed, it wasn't actioned and I wasn't offered a refund. When I cancelled my contract, they said they would not give me a copy of my cancellation notice, which to me sounds illegal to not give me a receipt upon request.

What is wrong with all the haters on here? Tiffany and Co are the best! ❤️ So caring and supportive! The sign says ‘Reservoir’s favourite gym’ for a reason! You do not not need to go anywhere else!!! Great facilities and amazing location on the hill.

Not recommended at all pretty disrespectful stuff im a member of jets and this ones one of the worst my advice for you is to check another jets gym around the area and avoid getting disrespected here by the management all the best to whoever hiring people to manage this gym try find better stuff thanks

Don’t give these guys your credit card details

Friendly staff, good place to workout if in Reservoir and close to Summer Hill shopping centre

Not helpful staff and not organised.

Average

The best branch of ZAP fitness i ever been to and that's all thanks to Tiffany the manager there she always go above and beyond to make everyone at the gym feel happy and included. Can't recommend it enough

Good place! Excellent service!!!

Love to workout in this gym, Amazing manager, always helps me out with my doubts and friendly people, great vibe.

Good machines

I have been coming here for years and have made great progress and friends. The staff especially the manager are very friendly and have created a positive inclusive environment.

Pretty new to this gym but everyone is so welcoming which makes it a fun environment to work out in! Tiffany and her team are always super helpful and happy to help out or offer pointers which is great as a bit of a beginner

Great staff, great vibe, convenient location.

Been training here since about the end of 2018. Equipment is always adequate for what I need, and I'm definitely reaching my fitness goals here. My favourite part about training here over time has been getting to know all the friendly staff and clients, especially since I used to struggle with mood a lot and never wanted to talk to anyone. Everyone here is friendly and helpful, especially Tiff, the manager, who is vibrant and sets the tone for the gym with her good mood. Training at Zap Summerhill is always one of the best parts of my day.

My partner tried this gym. It's pretty good for people who already know their routine workout. But if you are a starter there are people to help. It's a bit pricey too. Overall I would recommend it

(Translated by Google) Multipurpose health club 24/7 No swimming pool Multi-disciplinary health club, 24/7, no swimming pool (Original) نادي صحي متعدد الفروع 24/7 لايوجد مسبح Multi-disciplinary health club, 24/7, no swimming pool

Been their member 6 months now. Fully equipped and professionals. Really busy and sometimes over loaded from 6pm to 8pm. Mark the manager is really friendly and helpful. 👌

“Sorry I’m off work now, staffed hours finished at 730” - Namka at 7:34.

Great facilities but very expensive!

5 star - friendly staff full equiped

Friendly and helpful staff. Great equipment

Great Gym!

Always a great place to work out, always busy but you can always get your workout done.

Good for a quick workout any time of the day

Great gym, knowledgeable staff, a little lackluster on equipment - no crunch machine, deadlift station or boxing bag but still a great place to get a workout in

Latest and upgraded equipment but the manager is quite rude

Great people Great environment Great staff Over all great place

Friendly staff, great location, overall very happy

Been a member for over a year. Friendly staff, easy to talk too and helpful. Appreciate their support.

Been a member here for 5 years now and love the friendly staff and the over all family vibe this gym gives off! Wouldnt go anywhere else

Jetts Reservoir, is not the biggest gym going around, however it is a great choice for me. With its 24 hour access, It allows you to achieve your workout at any time of the day no matter how busy you are. All the members are very friendly and helpful, this is due to the environment that has been created, together with the attention to detail that is given to you by Tiffany, Cass, Jareth & Matt certainly substantiates a five star rating

Amazing place to have a quick training.

Simply awesome

Small but gets the job done. Enough equipments for workouts of every kind and does not get too busy.

I remember when this place first open man it soon became my favorite gym i miss living in reservior i miss this gym

Great place, fitness fun and friends all in one. Thanks to the manager for always being so helpful

Great:)

Awesome place