The Coffee Company image

The Coffee Company

Cafe Coffee roasters Tea store

One of the Most Reviewed Tea stores in Melbourne


Address

260 Carlisle St, Balaclava VIC 3183, Australia

Website

www.coffeecompany.com.au

Price rating

$$ $$

Rating on Google Maps

4.70 (378 reviews)

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Working Hours

  • Monday: 8:30 AM to 5 PM
  • Tuesday: 8:30 AM to 5 PM
  • Wednesday: 8:30 AM to 5 PM
  • Thursday: (Anzac Day/Anzac Day), Closed, Holiday hours
  • Friday: 8:30 AM to 5 PM
  • Saturday: 8:30 AM to 3 PM
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: coffee (54) beans (30) staff (15) store (10) good (10) Coffee (9) great (9) Great (9) roasted (8) years (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Frank S. 2 years ago on Google • 961 reviews
    Revised still 5* review: rapt to see that Coffee Company has reopened for shop sales after it had only online sales due to Corona Virus. We are regular customers and enjoy the sights and sounds of this great store as well as the heavenly aroma of coffee roasting right there in the front of the shop. They are now set up for in-store purchasing with Perspex screens up on all counters, queuing systems, hand sanitizer etc. The in house Café at the back of the shop is understandably still closed. Fantastic to see you guys open again! Original 5* review: Been buying coffee here for close to 20 years now. Even though it's about 15 km from us and inconvenient to go there we come back every couple of months to buy fresh coffee beans. The roaster is in the front of the store and when they are roasting the aromas are incredible. Staff are knowledgeable and friendly and the prices are very reasonable, cheaper than other boutique roasters. I love the variety to choose from, they must have at least 50 different types, single origin, blends, decaffeinated and flavoured beans available. We have about 7 or 8 favorites which we buy in smaller quantities, around 200gms of each variety and the staff happily accommodate. There is a large range of teas as well, coffee machines and gadgets, and a large selection of gourmet chocolates and sweets. The back of the store has a small Café with cakes and biscuits where you can try their coffees. Parking in the area can be difficult as there isn't a lot and it's a very busy shopping precinct. We park at the small carpark in the back of the store, they have a rear entrance.
    3 people found this review helpful 👍

  • 5/5 Tony W. 5 months ago on Google • 1216 reviews
    Coffee Roasters extraordinaire! Watch the green beans roast right before your eyes. 👀 Multiple bean choices. Other specialty items in store.
    1 person found this review helpful 👍

  • 1/5 Chris V. 1 year ago on Google
    The Coffee Company for me was a literally walk out... I found staff to be rude and immature towards me taking pictures in the store, unfortunately that's a customer lost I cant say that I Recommend The Coffee Company.
    2 people found this review helpful 👍

  • 5/5 J Y. 2 years ago on Google
    If you are hunting for some fine coffee then this is the place to go, I drive almost an hour to here to get an incredible chose of Coffee ☕ and is the place to continue to buy coffee from. Few places sell variety of coffee beans, one in Lilydale that I had been buying from there for 8 years which is little nice cafe with 12 different world beans. Still The Coffee Company is the place where to get great service and questions answered from great workers there 🙂🙂
    2 people found this review helpful 👍

  • 5/5 Nazanin R. 8 months ago on Google • 234 reviews
    Great place for freshly roasted, quality beans that remain good value. A wide range of tea, chocolate and coffee. Very friendly and helpful staff. The smell of coffee was amazing. I bought a pack of coffee and put it in my car, I could feel the good smell 🥰. Highly recommended. I’ll go back there definitely 😊
    1 person found this review helpful 👍

  • 4/5 Eddie F. 8 months ago on Google • 18 reviews
    Reliable and knowledgeable staff. Spend the time and ask about the beans taste profile and make a record of what you bought for future reference. The Coffee company is a micro roaster with many many offers.
    1 person found this review helpful 👍

  • 1/5 jane d. 5 months ago on Google • 4 reviews
    Used to get the Godfather mix: lost lots of its flavour. On their advice, I recently tried The Italian Job : Same thing.. less flavour and taste. Such a shame. Where has the boss who used to work at the counter gone?
    1 person found this review helpful 👍

  • 5/5 Alice l. 2 years ago on Google
    We visited here today and bought raw coffee beans. The first time I fry beans, I have no experience, the color is lighter, and the next time will be longer. Thank you for a very lovely and beautiful lady who helped us patiently, and we will visit here next time.
    1 person found this review helpful 👍

  • 4/5 Thomas Sounness (. 1 year ago on Google
    Always efficient. Always smelling wonderful. Always obliging. I wish I could drink coffee but my friends that do are very satisfied.
    1 person found this review helpful 👍

  • 5/5 Lance P. 2 years ago on Google
    As a rural customer, I haven’t had the pleasure of visiting in person but have been an online customer for quite a few years. The range of coffees and the value for money are beyond belief. Have just discovered our new favourite, Cafe Super. Keep up the great work and service.
    1 person found this review helpful 👍

  • 1/5 Joel D. 1 year ago on Google
    Perhaps their espresso beans are okay hence the good reviews, but their filters are absolutely horrible - if you know anything about specialty coffee, avoid this place - there’s a very good reason their beans are so cheap!
    1 person found this review helpful 👍

  • 5/5 Stephen G. 1 year ago on Google
    The best coffee provider in Australia that I know of... and by far! Have been buying from them for over 4yrs now and they are pretty much perfect... * Their coffees are top-notch with a huge range and perfect roasting * Their prices unmatched by a long way (when I first found them they were almost half the price of other quality providers I could find and have hardly raised prices in that time) * Their service is fantastic - fast shipping and quick to respond to any queries or issues I have never had a problem in 4yrs until last week when I accidentally got sent a couple of wrong bags in my order (the first error in all that time) and they replied immediately (on a Saturday) offering a refund or resending the incorrect bags at their own cost immediately. They were happy to do whatever I preferred and actioned within hours of my response. Couldn't really ask for more.
    1 person found this review helpful 👍

  • 5/5 Martin H. 4 years ago on Google
    The Coffee Company has great coffee that uses the highest quality beans, hand roasts them and blends some of the best espresso blends I have ever had. Prices are incredibly reasonable and the staff are super knowledgeable about their products and coffee generally. I highly recommend their Mocha Arabica blend.
    1 person found this review helpful 👍

  • 2/5 Serina W. 11 months ago on Google
    At first, we loved these guys. Lots of variety, freshly roasted and the prices were phenomenal. Then as we developed as coffee makers at home, I couldn't help realise that there is a reason their prices are half of usual market value. There is no roast date on any bags (we've ordered more than 15 different types), each flavour profile is exactly the same and the roast is entirely wrong for the bean origin. We visited Guatemala, Costa Rica and their profiles are light, sweet and fresh. Here, the roast is so wrong it may as well have been a 3 month old supermarket bean. Note, we have a Rocket Apartmento and precision grinder so extraction is not the issue. If you value artisanal coffee and true roasting to bring out the correct flavour, go to any other roaster in Melbourne.
    1 person found this review helpful 👍

  • 5/5 Matt B. 3 months ago on Google • 367 reviews New
    Inexpensive prices for quality beans. Great selection and very helpful employees.

  • 5/5 S C. 1 month ago on Google • 90 reviews New
    Great quality coffee beans.

  • 5/5 Ben W. 11 months ago on Google • 84 reviews
    This is a great spot to buy freshly roasted coffee. A wide selection of beans available. The staff are happy to grind these for you as well. On this occasion I purchased whole beans. I found the coffee to be fresh and clean tasting. The price was very reasonable especially for single origin. Service was really good. The store is located on Carlisle street with a tram line and train line near by. Parking can be tricky but you can park in ethier Coles or Woolworths car park with little trouble.

  • 4/5 Marco F. 4 months ago on Google • 80 reviews
    Purchased coffee served with attention to detail. Great selection and freshly roasted. Highly recommended local place

  • 5/5 Temple T. 3 months ago on Google • 79 reviews New
    The choices are excellent and affordable! Alex's blend is superb.

  • 4/5 Michel Bromley (. 4 months ago on Google • 62 reviews
    All of their extremely moorish selection of 🍔burgers, 🥪Sandwiches & other treats! At the last mouthful, you'll feel happily, satisfied yet wanting a little more, even as your belly strains 😋

  • 5/5 Faye P. 5 months ago on Google • 51 reviews
    Such a great institution! I have been getting my coffee from here for months and it’s totally delicious and there’s lots of options to choose from. The staff are also really know their stuff and make great recommendations. The staff also super lovely when I arrive with my dog they take my order at the door 🥹 20/10 with the coffee selection.

  • 5/5 jAh E. 6 months ago on Google • 42 reviews
    The wonderful aroma of fresh roasted beans hits you as soon as you enter the store...then you are greeted warmly by a smiling face...The best source of coffee around! Go there or be a square instant drinker!

  • 5/5 FAHAD A. 4 days ago on Google • 17 reviews New
    Excellent crops

  • 5/5 Alf L. 7 months ago on Google • 12 reviews
    I’ve been coming here for years. Huge selection of beans. Reasonable prices. We have a subscription (basically, 500gm of Timor Peru blend, grounded for our stovetop maker every fortnight - it’s a blend I would heartily endorse). We just added Highlands for cold brewing. That one was recommended by one of the friendly souls there. Loving it especially with the seasons warming

  • 5/5 Spencer L. 2 months ago on Google • 6 reviews New
    Been buying Cc's Godfather beans for a few years now.Full of flavour and a strong punch for a real coffee lover like me.Great coffee & brilliant service.Highly recommended ! 🥰🙂

  • 1/5 장주훈 3 months ago on Google • 6 reviews New
    My feelings were ruined due to the behavior of staff.

  • 5/5 Mystic A. 2 months ago on Google • 3 reviews New
    Great coffee we wouldn't buy it anywhere else but here.

  • 5/5 Tim I. 3 months ago on Google • 3 reviews New
    Definitely one of the best coffee roasters in Melbourne with excellent coffee equipment for home usage

  • 5/5 Anna C. 11 months ago on Google
    I always buy my ground coffee here. Prices have only just gone up but are still good. Great choice of beans & offer organic & rainforest allegiance options too.

  • 5/5 ANDREW de j. 11 months ago on Google
    A really nicely roasted Sulawesi Kaolisi is what I bought and it’s smooth and not bitter at all. One of the nicest yet. I live in Indonesia and I can buy the coffee beans cheaper here in Melbourne than I can in Indonesian coffee shops. 🤷

  • 5/5 Kam K. 1 year ago on Google
    A supreme range of quality beans and accessories plus CHOCOLATES! Fantastic place to visit and tryout coffee blends!

  • 5/5 Ken C. 1 year ago on Google
    They serve a wide variety. Freshly roasted. I have tried a number of beans over the past 6 months. They never disappoint!! Really worth for those long drives.

  • 5/5 Marc D. 1 year ago on Google
    We needed some cleaning powder for our coffee machine at Chez Misty. Just sent an online inquiry and received an answer in the next hour with the link to order online. The product was ready to collect in 30 mn. I walked there with a puppy and one staff immediately welcomed me at the entry and gave me my order. Very reliable and gentle. Will definitely come back.

  • 5/5 Brian B. 1 year ago on Google
    Decided to make the hour drive down this morning. When we arrived we were a little overwhelmed with the shop, types of beans and yummy aroma. The staff were lovely and very helpful. We didn’t understand their terminology but they were happy to explain all of it to us. We left with 3 choices of beans. Loaded the first already and it’s good coffee. We will definitely be coming back

  • 5/5 Darren L. 1 year ago on Google
    This business is a coffee lovers heaven, the first thing that hits you is just how many different kinds of coffee beans are available under one roof. They also have numerous coffee accessories available to suit your needs. I've purchased both in store and used their prompt mailing service purchasing online. The staff are friendly and can help with all your coffee needs and the coffee is well priced. For all the coffee lovers out there give this business a visit.

  • 5/5 j “HighRise” m. 1 year ago on Google
    Buying whole beans here! The best and a lot of flavours to choose from. Very happy they have decaf whole beans.

  • 5/5 Piyush S. 1 year ago on Google
    Oh I must say, if you are coffee lover and you like grinding your own coffee - no other place has such a good beans. They have got bean from almost all across the world. Must must try them.

  • 4/5 Marek S. 1 year ago on Google
    Great place for freshly roasted, quality beans that remain good value. Been that way through several decades and owners. I keep returning to Java Express as a perennial favourite.

  • 4/5 Igor R. 1 year ago on Google
    Great coffee and great store staff, always friendly and beyond helpful. One thing that annoys me is your courier service provider xpresstoyou, it takes theme 3 days to deliver my coffee, how many couriers does one need to deliver one pack of coffee. Otherwise all good.

  • 5/5 Niohoggr L. 1 year ago on Google
    Tl;Dr They are the best coffee bean shop in Melbourne currently. Longer version: Their coffee, range, price, service, and customer care is top notch. We've been shopping with them for a total of 4+ years now and only once did we hit a slight snag, the delivery got lost. It was clearly auspost's fault but The Coffee Company went the extra mile and refunded the package without any issues. Seriously, many kudos to the staff for enabling my coffee addiction.

  • 1/5 Julien V. 7 months ago on Google • 1 review
    So disappointed. I've been buying about $10 of coffee here each week for eight years. Got told today that due to a policy of a 200g minimum order, I couldn't buy 300g of coffee split into 200g of one kind and 100g of another. Never mind the fact that I'm reusing old bags so packaging can't be an issue, and never mind the fact that I've been buying coffee this way for months and other staff have had the decency to fill the order like that. It's just so unbelievably and necessarily petty. If the issue is packaging, I can understand that, but I wasn't asking you to use any new packaging. If the issue was the value of a customer making only a small purchase, I guess I can understand that but my total order was more than your minimum. I'm so put off I'll go and buy my coffee online and elsewhere in future. If you see sense on this, let me know and I'll come back.


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