Petstock Waurn Ponds image

Petstock Waurn Ponds

Pet store Pet supply store Aquarium shop Pet groomer Pet adoption service Pet trainer Pet care service

One of the Top rateds in Waurn Ponds


Address

Homemaker Centre, 213-215 Colac Rd, Waurn Ponds VIC 3216, Australia

Website

www.petstock.com.au

Contact

+61 3 5241 2100

Rating on Google Maps

4.40 (218 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 5 pm
  • Sunday: 9 am to 5 pm
  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: service (8) staff (8) friendly (7) customer (7) Petstock (6) experience (6) Indi (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Khoa N. 4 years ago on Google
    Thank you Petstock for your gifts to the local community
    1 person found this review helpful 👍

  • 1/5 Andy F. 8 months ago on Google
    Firstly, i had just been to my vet for a consultation. On the way home, i stopped in to get a dogfood recommended by my vet. The young man who served me was knowledgeable and very friendly. Until i asked how much to give my pug, he was unwantingly given advice, by somone who was presumably the vet on that day. A woman who was just plain rude and extremely overpowering of her unwanted criticism of my supposedly .. In her words, morbidly obese dog... which she let the whole store know...in her loud voice ballowing through the store....i was extremely upset and shocked at her lack of respect for my vet, saying her view was right and that his was wrong... She did not have a very professional or ethical approach at all to us as a paying customer. I left very upset and disgusted in her customer service... I thought vets were supposed to be a lover of all animals... This vet obviously does not...or she would have taken the time to chat quietly and not be so obnoxiously rude about her opinions.... The young man was lovely...its a shame that the supposed vet on the morning of saturday, the 15th of july, was not... I will never set foot back in your store for this reason...worst experience I've ever had as a paying customer not only in a pet store but anywhere...
    1 person found this review helpful 👍

  • 5/5 Cherie D. 1 year ago on Google
    Regularly visit here for pet products and supplies 😁 Staff are always friendly and knowledgeable and the vet can give advice on treatments that your pet might need 🤗 Great variety of products at reasonable prices, definitely worth signing up for the rewards points! 😁👍Would definitely recommend ⭐⭐⭐⭐⭐

  • 5/5 Joe 6 months ago on Google
    Our dog 🐶 seems to have had a good experience being groomed here , looks beautiful, bath , brush & undercoat brushed out he is very furry b& big , Alex & Mel have done a great job & seem very caring . Thanks also to Sasha for great customer service about my tropical fish 🐠, very knowledgeable & I bought some products for cleaning the tank . Nothing was too much trouble, much appreciated to you all …….

  • 1/5 Ajay S. 6 months ago on Google
    Staff given a fish with fin rot disease. What a shame...my kids now never want to go back to this shop.

  • 5/5 Graeme S. 8 months ago on Google
    Great friendly and helpful staff, always willing to answer your questions. Vet service terrific also

  • 5/5 Dave H. 7 months ago on Google
    Good deals for cat food and the vet is awesome great customer service from April

  • 5/5 Phil T. 10 months ago on Google
    Everyone there at Waurn Ponds Petstock Vet were welcoming, friendly, caring and Indi & I were made to feel part of the family. During the initial vaccination consult with Krystal, Indi was treated with care & respect, and I was made to feel part of the team in assisting, holding her on the table while the vax were given and nails trimmed. Upon a quick dental check, it was found that there were two teeth that needed attention and subsequent extraction. Krystal was professional and gave me a detailed estimate with any possible variations that may occur. On the day of surgery, check in was quick & efficient and all possibilities explained by Krystal. I left Indi there in confidence that she would be looked after with the utmost care. Upon collection of Indi during the day, Krystal explained that she would get Rall to go though the discharge procedure to aid in her training. Both girls were in on the discussion along with Indi and loving care & attention was given to Indi throughout it. The account was gone through showing the itemisation, and was processed quickly. Rall was very thorough, caring & professional in her explanation and instructions, and again, I left feeling satisfied and confident that all was well. With this latest visit, along with many previous visits there, I would thoroughly recommend taking pets there for any veterinary needs, as they seem to know there stuff and demonstrate a caring attitude towards the pets brought in, along with their owners. Phil Thomson.

  • 1/5 Arjun M. 8 months ago on Google
    The worst customer service ever !!!! Booked for 3 vet appointments and they have cancelled all of them. Had cancelled my other work related appointments for taking my puppy to the vet. They cancel the appointments in the last minute. The worst Petstock ever been to. Never going back there anymore. Really disappointed with the customer service !!!!!! Giving one star review because this is the lowest that i can give !!!!

  • 5/5 Miss A. 8 months ago on Google
    I took my fearful, anxious 12 week old puppy to the Petstock Vet and I could not be more happy with the service. The vet took the time to earn her trust and explained everything in detail.

  • 5/5 John F. 11 months ago on Google
    Our experience with the Petstock Vets, has been very positive. The support we received when it was necessary to have our 15 y.o. cat put to sleep, will always be appreciated. They made a very painful time, a gentle and calm experience for Coco and us. We feel very confident entrusting the continued care of our dog with the Vets at Petstock Waurnponds.

  • 5/5 Vee 8 months ago on Google
    We had our cat stay with petstock while we were away, we looked everywhere for accomodation and settled on this one. The boarding rooms were climate controlled, clean and fully equipped with lots of toys, scratching post etc. We were happy with the care provided by staff, I called them up daily to check in on my cat, they put me at ease everytime and gave me updates on her welfare. Our cat settled back home really quick so overall I believe it was a good experience. Thanks team at petstock.

  • 5/5 Sarah B. 2 years ago on Google
    Despite having to cancel my puppy's grooming session due to a power outage, he was seen within 5 days later. Being his first groom the staff were very supportive and answered all my questions. It was clear that he had a lovely first experience.he ce out with more energy than when he went in, he loves his new look. Will be sure to take him back.

  • 4/5 Angela W. 4 years ago on Google
    Friendly helpful staff. They love your pets

  • 5/5 Raquel G. 4 years ago on Google
    Staff are kind and always willing to help you to find something you need and i like the way they suggest what the best for your pets..

  • 1/5 Cass L. 2 years ago on Google
    I took my cat there to get her nails clipped because she is too aggressive for me to do it on my own. There were two vet nurses in the room with me and neither of them told me how to hold my cat's head for the procedure which ended up in her biting me and none of the staff offering solutions of how to prevent this or offering to take over for me. Not overly impressed.

  • 5/5 Tifanie C. 2 years ago on Google
    We took our caboodle here to get groomed and they did an amazing job. They were so friendly and listened to everything we asked for. It was the best groom we've had so far

  • 5/5 ann p. 4 years ago on Google
    Great service. My dog groomed beautifully. Very happy

  • 5/5 Donna C M. 2 years ago on Google
    The staff are always friendly helpful and it's great earning brand points on your purchases so you get money back on your next purchase

  • 5/5 Jarrah and M. 4 years ago on Google
    Great staff, great range of products.. They'll price match for you, very knowledgeable particularly a girl Sharee that helped with training tips for my border collie.. Highly recommend....

  • 5/5 Sammi M. 3 years ago on Google
    Recently had my boy groomed here. The staff are incredibly welcoming and the Grooming team are outstanding! So professional and friendly, making my boy feel right at home. He came out looking more handsome than ever in his adorable bandana. 10/10 guys.


Call +61 3 5241 2100 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar Pet stores nearby

Last updated:
()