Went to return a toy that was faulty and as I purchased it from the Wolverhampton store, I was told that I had to return it to the same store. The manager, Nahaim was rude and unprofessional and was aggressive stating that he would not use his discretion. I have never known asda state that I need to return item to the store it was purchased. SHOCKING service and attempted to complain to customer service, no response. the manager needs training on policy and customer service and as a longstanding customer I will not be returning as this was a £10 item that has made me loose all confidence in what I thought was a household name. absolutely disgusting customer service and NAHAIM needs to attend further training, even staff stated that he is know for providing a poor experience to customers and there is a pattern of rude behaviour to customers. I advise people to never visit this store.

Appalling and disgusting security staff with high aggression, low intelligence. To call them animals would be an insult to animals. Poorly trained and feral to say the least. No I did no steal anything. Reported the conduct to the duty manager Sandra, she was brain dead and silly. ie did not understand basic diplomacy and consumer service. Negative star

Been a loyal customer for several years now. Great prices, plenty of choice... This store in particular is my favorite, plenty of parking and friendly staff. However, I tried their Click and Collect service for the first time last week, and it was appalling. I needed some groceries urgently and placed a same-day order paying paying GBP 1.50 for my slot between 1-2 pm. The plan was to collect during my lunch break. I got to the designated parking area a little after 1pm and checked-in on my app as per the instructions displayed at the parking lot as well as on my email/app. However, I had to wait 90 mins before I got my shopping. I wasted a whole lot of time and wasted money for that slot, when I could've done my shopping myself thrice or more during that time. During those 90 mins, I rang their customer service twice and all they could advise was that I go inside the store and check with their staff, which I did both times. I spoke to 3 different security staff during that time, but to no avail. Finally, I saw a staff member bring out groceries for another customer who had been waiting behind me for quite a while, and I checked with her. She asked me why I hadn't rung the number with the extension displayed in the parking lot. As per the instructions in parking lot, we could either check in through our app, through our email or by calling the extension. The staff member said the app could sometimes be glitchy, so it's best to call the number. I argued there was no reason for me to just ASSUME the app would be glitchy, so it never occurred to me to ring the number. She seemed annoyed and said she'd only just started her shift. Neither the customer service agents nor the 3 security staff I checked with mentioned anything about calling the extension! The lady then brought out my groceries from storage, left the trolley at the entrance, and walked away still annoyed. I had to wheel the cart myself to my car, which I was fine doing, but that's clearly not the service I was promised. Here are a few humble suggestions for the Management: 1. The app seems to be working perfectly fine, but clearly it's not. So, please have your IT team look at it ASAP. 2. Please make sure your instructions at the parking lot are clearer. Maybe I'm a little dense, but there will surely be plenty more people out there like me who would not think to call the extension right away, especially if they think checking in to the app is all that's required. 3. Please ensure your customer service/floor staff are more knowledgeable about your Click and Collect process/issues. If any of the 5 people I spoke to had instructed me to call the extension, I wouldn't have had to wait in your parking lot for 90 mins for what should have been a 10 minute process. 4. The staff here have always been amazing, but the lady who brought out my shopping could really use a change in her attitude. Thank You!

Very bad experience with this car park at Asda. Somebody damaged my vehicle and gone from road collision while i was doing grociery shopping with my baby. Asda seems dont care about customers at all. cctv not working and i have to repair car by myself as i dont know reg number of the person who have done damage to my vehicle to report to police and car insurance...looks like Asda not owning the car park and they even dont know who owning car park

My review is based on the pharmacy only. I made a call today to query a prescription and was passed to 3 different people without being told or advised then shouted at by who I believe was the resident pharmacist. Very unprofessional. In the last few years this pharmacy has declined rapidly.

Don't normally review rude staff as never encountered rudeness of this calibre of this sort before. Particularly rude self scan staff. See, customers waiting for assistance, but choose to ignore and carry on chatting. A woman named Amaarah in particular. Needs to be sacked ASAP. Worst customer service, dusgustinga attitude I've ever encountered, in any supermarket ,with zero professionalism and an air of thinking she's above customers. However, home delivery staff are alwats helpful, polite and cheery at all times. Wilk be sticking to home delivery only. This woman needs to be sacked and re trained in professionalism, manners and customer service. Disgusting

The staff at self checkout are rude and do not know how to deal with Costomer especially the 2 Asian lady’s . As that can put them in danger .I’m just watching out for them so calm down and don’t judge the Customers. Also this incident happend yesterday at around afternoon 2pm . And another a year ago They just mistake on what Customers said straight away they assume that they Wer picking on them .If I don’t like it then What makes u think others will. Stop it or u will knock in the wrong door.

Today we were attending a children's birthday party at Frankie And Lolas at Asda St. Matthews. We arrived just before 10:30 for a party starting at 10:30 (Frankie And Lolas opening time). A lady was waiting with her infant child asleep in their pushchair at the first floor entrance (Frankie And Lolas entrance), the doors still had the security shutters down. The lady spoke to a member of staff outside asking when the doors would open, The member of staff stated "sometimes now, sometimes 11 but the doors downstairs are open". The lady then rang Asda and they stated that they would open the door for her at 10:30. A different member of staff in a high vis jacket walked past the internal side of the shutter and stated he wouldn't open it until 11, another phone call took place where she was again assured that the doors would be opened for her and we saw the same gentleman walk past again and not open the doors. We spoke to another member of staff outside who just arrived for her shift, she told us the door won't open until 11, the lady mentioned the pushchair situation, She asked "Is the lift not working....again?", which it wasn't, the member of staff said the lady and infant in pushchair would have to walk down the car ramp (worrying) or carry the pushchair down the twisting flight of stairs (worrying). In the end we offered to help her carry her pushchair down the stairs but it should not have been necessary. The thing that makes the whole situation more irritating is that: Asda (ground floor) opens at 11:00 on Sundays but the doors open at 10:30. Frankie And Lolas (first floor) opens at 10:30 on Sundays but the doors open at 11:00. If the lift had been working and there was a safe way for her to get down to the ground floor then it wouldn't have been an issue. If she had been a disabled customer rather than a woman with a pushchair no one would have suggested her going down the car ramp. I am leaving this review on Asda's page as it felt store related rather than Frankie And Lolas issue. We had a really enjoyable time at Frankie And Lolas but the customer service for the woman with the pushchair really didn't put her welfare or the welfare of her child first.

Easy place to shop in with a good range of products. Staff very helpful.

Many staff at this branch are very polite and helpful however, I had a problem with my transaction at self checkout and I went unnoticed for a long period of time and the issue was not resolved. I then manage to overcome the problem myself.

Delivery hasn’t turned up today was supposed to be delivered between 10am -11am it’s now 12:17 no messages about the order . Information and a refund would be good

I’m fed up with the poor service on delivery, 23 out of my 57 of my items were missing yet she said everything was checked off!! Well Clearly it wasn’t not the first time I’ve had issues with the delivery from Asda. I can’t walk round a supermarket anymore which is why I have a delivery. Half the time I get subs half the time I’m send silly subs it’s not great at all. I’ve had to now wait up to 48 for someone to now get in contact with me and then wait for a refund. I’ve now got to send my hubby to Morrisons to get the items missing whist I wait for a refund. Also customer service is not helpful either she couldn’t understand half the stuff I was saying very poor service Asda I’ve been a loyal customer for around 18 years now! Think I might move to Aldi or Morrisons Asda is just as expensive as everywhere else now anyway

Would like to rate 0 if I could. I understand that prices are going up but when you put a price, stick to it..What the whole world has come to. Put a price at 65p per kg and then came up as £1/kg on till. When questioned, the gentleman who served tried to argue that item is priced as individual, I mean really.....65p for 1 onion. After explaining for 20th time, he understood and then he took the label off and said Oh sorry you have to buy it for £1/kg. I mean no honesty left at all..Pack of liars who can't stick to what is being advertised by their own shop. Happens too often at this place.. Never would go to this store again..and those who visit please watch closely what you pick and what you pay. Very poor customer service and ripping off customers..

Mainly we go to look at the clothing section witch is a very good size and they have a good selection of kids clothing and school uniforms, also free parking helps but some time can be a bit of a nightmare to find a parking space.

First time i have done ahopping online. On 10 itames just two was corrent. All the rest or chipper versior or completly diffetent. Was charger normaly for aome cheapers product. Also after tgat on my own i have to check and swap this products from shelf. Service so bad

Busy, fully stocked shelves, staff were helpful when I asked for a certain thing.

Everything avaliable here, the store is extended, I enjoyed my time shopping however it was very cold 🥶. There is parking here ( free for customers)

Very bad experience today in asda walsall the staff are working in milk section keep asking them bring the milk every one saying its not my job someone else will asda management let us know how we customers find out whose job is it and who's not.thanks

Absolutely everything you could need from a supermarket. Huge meat counter, large aisles of fruit and veg, as well as instore pizza place and desserts. I also print out photos when needed at the max spielman booth.

ASDA is a rip-off. Radox shower gel £2:25 went to poundland got Got same product for £1.50 . so shop around. These big supermarkets are ripping us all off. When Walmart owned ASDA it was a lot cheaper. No it's on by greedy ceo's

Really good prices and very lovely staff. Excellent standards of food, service. Would recommend