Ferguson Plarre Bakehouse - Sydenham image

Ferguson Plarre Bakehouse - Sydenham

Bakery

😠 THE RUDIST STORE MANAGER I HAVE EVER ENCOUNTED. SHORT LADY WITH DIED BLONDE HAIR. DOESNT WEAR A NAME TAG. People often mention service, customer, coffee, cake, lady, staff, owner, store, shop, experience,


Address

Watergardens Town Centre, 399 Melton Hwy, Taylors Lakes VIC 3038, Australia

Website

www.fergusonplarre.com.au

Contact

+61 3 9449 0056

Price rating

$$ $$

Rating on Google Maps

3.10 (108 reviews)

Open on Google Maps

Working Hours

  • Monday: 8 AM to 5:30 PM
  • Tuesday: 8 AM to 5:30 PM
  • Wednesday: 8 AM to 5:30 PM
  • Thursday: 8 AM to 8 PM
  • Friday: 8 AM to 8 PM
  • Saturday: 9 AM to 5 PM
  • Sunday: 9 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: service (27) customer (24) coffee (17) cake (14) lady (13) staff (12) owner (11) store (9) shop (9) experience (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 G K. 4 years ago on Google
    THE RUDIST STORE MANAGER I HAVE EVER ENCOUNTED. SHORT LADY WITH DIED BLONDE HAIR. DOESNT WEAR A NAME TAG.
    6 people found this review helpful 👍

  • 1/5 Annette R. 5 years ago on Google
    Older female staff member has a lot to learn about keeping customers
    5 people found this review helpful 👍

  • 3/5 Rahul P. 1 year ago on Google • 132 reviews
    Well, I did not find the old lady everyone is talking about.. My experience was not too bad, I had a coffee, which was nicely made but little expensive than other places. The soy add on for example is double the price of what you pay outside. Overall not a bad experience, probably need to work on their pricing a bit.
    1 person found this review helpful 👍

  • 1/5 S K. 7 years ago on Google
    Poor customer service. Tried to provide constructive feedback to female staff member, possibly the franchisee, and was cut off with "we know how to run a business".
    4 people found this review helpful 👍

  • 1/5 Angel X. 5 years ago on Google
    The owner has the most disgusting attitude. Ferguson plarre this is really who you want representing you? Sickening.
    4 people found this review helpful 👍

  • 1/5 Mel A. 6 years ago on Google
    Terrible customer service! Stood there for over 5 minutes waiting to order a cake while the staff chatted and giggled then served another customer who came a good 3 minutes after me! Appalling customer service, rude staff, never had a positive experience here. I'll take my $400 order else where!
    4 people found this review helpful 👍

  • 1/5 sara p. 5 years ago on Google
    extremely poor customer service and the owner has a disgusting attitude. i will not be a returning customer.
    4 people found this review helpful 👍

  • 1/5 Mary-Anne N. 5 years ago on Google
    Rude stuff, bad customer service will never go ther again
    4 people found this review helpful 👍

  • 2/5 G A. 3 years ago on Google
    Customer service needs to improve! Everytime ive come here im always served from the short blonde/grey hair lady and she always seem edgy and annoyed...always puts me off buying anything which Is a shame because i Love ferguson plarre but im not a fan of this one due to its customer service. A Smile and polite words goes a long way
    4 people found this review helpful 👍

  • 1/5 Jdg29 3 years ago on Google
    customer service...
    3 people found this review helpful 👍

  • 1/5 Theo D. 6 years ago on Google
    Worst customer service. The owner is the rudest person I have ever meet with no personality. Ferguson Plarre she should not be selling your products.
    3 people found this review helpful 👍

  • 1/5 Anthony C. 5 years ago on Google
    Rude staff and arrogant Will not come back here ever again
    3 people found this review helpful 👍

  • 5/5 David H. 5 months ago on Google • 88 reviews
    Very friendly welcoming staff many staff ask if you r served , Great coffee i highly recommend this store 👍 Not rating food as i didn't buy the food It looks good though.
    1 person found this review helpful 👍

  • 4/5 Karuppusamy V. 1 year ago on Google • 88 reviews
    I bought butter cake and I made hot milk tea the best combination of evening snacks really delicious 😋 but the was little pricey. One old lady was rude sometime but other man really nice with people and very kind.
    1 person found this review helpful 👍

  • 5/5 Laura b. 3 months ago on Google • 50 reviews New
    Great coffee! Excellent customer service and pies are always hot. Great way to start my morning on my weekly shop.
    1 person found this review helpful 👍

  • 1/5 M T. 3 years ago on Google
    Short older lady with brown hair & blonde dye (suspect she's the manager based on the other negative reviews on here) should not be serving customers since she lacks any kind of customer service. Not only was I sold a piece of stale inedible pastry, but when I went back to simply ask for a replacement, she was rude and rather than being understanding, she argued back and told me "whatever", and completely dismissed my claims. Shocking customer service to say the least and it's a pity as I am a regular customer and was looking to soon place a cake order with the store but after the incident today, I will never be going back there again and will tell all my friends and family of the appalling experience. What a shame that she gives the Ferguson Plarre a bad image and reputation!!!
    2 people found this review helpful 👍

  • 1/5 lily L. 2 years ago on Google
    most nasty ever boss (short blonde lady) , don't know why she owns a shop. swears at customers and abuses her own workers . feel bad for them.
    2 people found this review helpful 👍

  • 5/5 Teana K. 1 year ago on Google
    Not sure about everyone else but I had a really well made dirty Chai, that was the perfect temperature. Fresh cream donut was great, my red velvet cupcake was fresh (not dry) just a little too sweet for my taste. Service was friendly and polite with a smile. Maybe the older lady was out for lunch? Lucky for me #lol The place was busy actually!
    2 people found this review helpful 👍

  • 5/5 WorldOfKiyomi 1 year ago on Google
    We ordered the Beautiful Harvest Cake (vanilla mud) for our party and it looked gorgeous and tasted so yummy. Many of our guests told me it was absolutely delicious. Yummy, moist and not too sweet. It was perfect, Thank you!
    2 people found this review helpful 👍

  • 1/5 Louise P. 5 years ago on Google
    Called up to order a standard cake to pick up the next day was asked to pay in full which wasn’t an issue and also pay a surcharge which is ridiculous, told them to keep the cake I wasn’t paying a surcharge to pay over the phone she was so rude and unfriendly, I called up the Caroline springs Ferguson plarre and the lady was so friendly I ordered the cake I paid in full Even though I didn’t need too and there was NO surcharge! Should of called them in the first place considering there only 5 minutes from me
    2 people found this review helpful 👍

  • 5/5 A K. 1 year ago on Google
    Bought vegan birthday cake for my Father in Law which was very fresh and tasty. Manager/owner was really helpful and loved the staff with the smiles. Love the service and food.
    2 people found this review helpful 👍

  • 2/5 Beth R. 1 year ago on Google • 36 reviews
    Stopped to get cupcakes. They were all stuffed into this case on top of the counter. Some were literally smashed. I told the girl working and she just looked at it, but did nothing. The other day I got an eclair and it tasted like it had been there for a while. Bakery products should be well presented and fresh. Whoever owns this shop needs to do better. This place needs to be better. The prices are not cheap either. Over $5 for a small unicorn cupcake. The Keilor shop has it for less. Just not happy with the Watergardens store.
    1 person found this review helpful 👍

  • 1/5 Frissian O. 1 year ago on Google • 6 reviews
    The old lady is so rude. We were just laying the box of doughnuts we bought from them on the table to organise our coffee, bags, and grab doughnut from the box but this old lady rudely said we can’t put anything on the table. It hasn’t even been. 1 min since we dropped it on their table. She could’ve said it nicely.
    1 person found this review helpful 👍

  • 5/5 Maria P. 5 years ago on Google
    Fabulous experience every time at Ferguson Plarre Watergardens, Mara and her team always serve delicious food and great coffee, their customer service is always excellent. Looking forward to my next catch up there real soon ☕️?
    1 person found this review helpful 👍

  • 5/5 Rakesh F. 1 year ago on Google
    First time went to this place, very nice and clean place. Staff and owner were very polite , welcoming and quick. Nice coffee and kids liked the donuts 😊
    1 person found this review helpful 👍

  • 1/5 sahar K. 3 years ago on Google
    the cake was so so so awfully bad that we couldn't finish one slice even kids hated it and they eat anything sweet. supposed to be red velvet with cream cheese icing. smelled like medicine and icing was chunky and just sugar....just horrible
    1 person found this review helpful 👍

  • 5/5 Ashley L. 3 years ago on Google
    Excellent service
    1 person found this review helpful 👍

  • 1/5 chris 0. 3 years ago on Google
    improve your customer service
    1 person found this review helpful 👍

  • 1/5 Josephine G. 3 years ago on Google
    Customer service shown by MANAGER is appalling. I purchased a chocolate mud cake for a birthday celebration, that was decorated nicely with ribbon only to find out that it was mouldy. That certainly made the birthday celebration sour, literally!! I took the cake back and the manager questioned me on whether I purchased it from this store and what time I purchased it. She repeatedly told me that I didn’t purchase it from her store, so I asked her if she would like to see the transaction record of my debit card which clearly shows the store location, date of transaction and her surname. She was not interested in looking at the transaction, put her head down, gave me a cash refund and stormed off back to her office. A simple apology would have been more than enough. I will never buy anything from this store again. It’s a pity because I was a regular customer ?
    1 person found this review helpful 👍

  • 1/5 Riley V. 3 years ago on Google
    Worst customer service by the owner
    1 person found this review helpful 👍

  • 1/5 Cheryl E. 3 months ago on Google • 36 reviews New
    Brought 3 pies which were OK, however the French vanilla slice was not fresh. So disappointing, as it was inedible. I would also suggest some training in customer service. I was pushing a child in a wheelchair who is also non verbal, staff member was trying to rush her for a decision. The couldn't provide a bag for all the items, which left me juggling a wheelchair and 4 individual paper bags

  • 4/5 Joanne M. 4 years ago on Google
    Cakes and coffee always taste so good! The owner is always so lovely and friendly!

  • 1/5 Reesing 4 months ago on Google
    The worst customer service by the owner…shocking experience. Will never buy from here again. No customer service no regard for customer preferences…

  • 2/5 nav sachdeva (. 1 year ago on Google
    Bought vegan cupcakes, overly priced. My kids love cupcakes but they didn’t even finish half. That cupcake taste was missing. Asked for a spoon, the staff said they don’t keep spoons. No cutlery in cafe, Quiet strange!

  • 1/5 Christine H. 1 year ago on Google
    The pie I ordered was barely warm and not at all enjoyable. My coffee - Long Black - was watered down and even though only a few customers I had to wait so long for it Not at all a pleasant experience and not one I shall ever repeat

  • 5/5 Naz 1 year ago on Google
    Always enjoy FP products, lovely new team, l have enjoyed the service l received today. Thank you to the lovely young lady who helped me with my choices 🤩

  • 5/5 Lyn B. 1 year ago on Google
    Arrived just before closing. No problem for their team. Brooke especially helpful. Great coffee. Nice work team.

  • 1/5 Toula K. 1 year ago on Google
    I've been a regular customer for quite awhile and absolutely loved how clean and hard working the old owner was but l must say the shop has gone downhill since the new owner has taken over.shop is not as clean , cakes in the fridge's don't look appealing fridges look dirty Owner seems to walk around the shop instead of working.

  • 1/5 Kaz D. 1 year ago on Google
    Rude customer service with the old short lady with blonde hair and their cakes are terrible tastes old and no taste in the icing. I was going to crack it at her for her rudeness to my partner and I but you know what I’ve seen all the reviews, it’s no secret this place just not good.

  • 4/5 denis n. 3 years ago on Google
    My favourite coffee place.

  • 1/5 Sonya F. 1 year ago on Google
    Very rude service. I sat down with my mother and 7 month old baby after ordering a coffee, only to be asked quite abrubtly by the man working there to move my pram to the front of the store. When I asked if someone could keep an eye on it for me (as I had all my shopping in there) he became quite hostile and told me no and muttered obscenities under his breath. Will never come here again.

  • 2/5 Louise L. 1 year ago on Google
    40c for a side sachet is the most ridiculous price I have seen. Also the pie bottom pastry wasn't cooked!!

  • 1/5 Abigail C. 1 year ago on Google
    I am very dissapointed with the red velvet cake I bought for my son's birthday. So dry and not good taste, never buying a cake from here again.

  • 5/5 Sabastian T. 1 year ago on Google
    Fantastic store, beautiful coffee, lovely pies and lovely other savouries presented beautifully. That also goes with terrific service.

  • 1/5 Alison D. 1 year ago on Google
    Cake and coffee lovely. Customer service very poor. The older lady with her hair tied back clearing our table told us to take put our drink bottle (which I didn't buy there) and put it in a bin in the centre, yet happy to take our money for cake and coffee. How hard would it be to put our bottle in her bin. Customer Service.

  • 5/5 Aaron P. 7 years ago on Google
    Friendly staff, lovely food and coffee..

  • 3/5 花花大使 3 years ago on Google
    Good

  • 3/5 Bruce V. 5 years ago on Google
    OK

  • 5/5 Esra P. 5 years ago on Google
    I've been coming to this shop for many years now (coffee and food is amazing) i cant believe the amount of hours the owner puts in always makes an effort to decorate the shop with all the festive seasons as well Love all the staff they make me feel like i am at home So sad to read bad reviews from this place

  • 5/5 Henry J. 5 years ago on Google
    Very good Bakery and good service

  • 3/5 Susan K. 5 years ago on Google
    Love their sausage rolls

  • 4/5 Robert H. 4 years ago on Google
    Very nice bread and cakes

  • 4/5 Rose C. 4 years ago on Google
    Yummy

  • 5/5 Nicholas L. 4 years ago on Google
    Ladies always polite, best coffees too. Kiara and Mara always go out of their way. My favourite spot. Would give 10 stars if I could.

  • 2/5 Belinda B. 4 years ago on Google
    Almond milk coffee was bitter

  • 1/5 the_real J. 3 years ago on Google
    Short older lady no name tag is rude and useless !!!

  • 1/5 Elena M. 2 months ago on Google • 1 review New
    Ordered a cake but due getting ill we had to push the party for a different day. We called 24 hours in advance to ask if we can reschedule the date for a later day (we were not cancelling it completely and we did not asked from them to return our money back just to change the pick up date and they refused). We were returning customers till now. Won't be going back again.


Call +61 3 9449 0056 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Breakfast
  • Service options
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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