UNIQLO Emporium Melbourne image

UNIQLO Emporium Melbourne

Clothing store Womens clothing store Mens clothing store Childrens clothing store

Clothing retailer producing a collection of casualwear & accessories for men & women. People often mention store, staff, clothes, good, Uniqlo, quality, clothing, range, great, items,


Address

269-321 Lonsdale St, Melbourne VIC 3000, Australia

Website

map.uniqlo.com

Contact

+61 3 8637 0251

Rating on Google Maps

4.30 (2.1K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 AM to 7 PM
  • Wednesday: 10 AM to 7 PM
  • Thursday: (Anzac Day/Anzac Day), 1 to 6 PM, Holiday hours
  • Friday: 10 AM to 9 PM
  • Saturday: 10 AM to 7 PM
  • Sunday: 10 AM to 7 PM
  • Monday: 10 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: store (34) staff (34) clothes (30) good (21) Uniqlo (18) quality (17) clothing (14) range (14) great (14) items (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Lukas P. 9 months ago on Google
    Fix the door situation. I had 17 items on my receipt of just purchased items yet they wanted a full bag search as I left. I came back again to collect my alterations an hour later - the same full bag search demand. I just bought 17 items from your store, yet I am treated like a crim. Way to treat your good customers.
    6 people found this review helpful 👍

  • 5/5 Ritu D. 4 years ago on Google • 65 reviews
    The service they provide is very good. They showed the clothes according to my taste and they have got everything which is in trend. I have picked many clothes from the store and more than happy to wear it. They have maintained their store very well and all the staff is highly experienced. Coming to their pricing, then I must say it is very reasonable. I have personally compared their prices with other clothing store and found their pricing sensible. According to me, this is the best clothing store. You will find the best clothes and it will not even hurt your pocket.
    3 people found this review helpful 👍

  • 4/5 Selenium 1 year ago on Google
    If you can find it (I always get lost in the bloody Emporium!) Well worth a visit. Worldwide, Uniqlo has a fantastic range of clothing and accessories. A bit pricey but worth it. Two life hacks to mention: for the shorter man, get their range of ankle pants. Perfect fit for a shorty without mods required. (although they offer those too) Secondly, their Airism masks are the best. Still worth buying even as mask rules are lapsing. Not as hot as regular ones and XL are a great fit for a face and beard.
    3 people found this review helpful 👍

  • 5/5 Venkat G. 1 year ago on Google • 212 reviews
    Uniqlo Emporium is good. I like their clothes & suit my preferences very well. Inside the store Clothes Arrangement on desks is easy to browse. I like this format. By the way, I'm always impressed with their self-checkout machines. Both the automatic scanners + software is pretty fast!

  • 5/5 MM 2 months ago on Google • 183 reviews New
    One of the bigger Uniqlo stores I've been to. Ranges from men, women and children/baby across 4 floors. There are escalators and a lift inside. Great range of clothes that are well made and will last a few years. Always find something in Uniqlo 👍🏻

  • 5/5 BJ H. 10 months ago on Google • 31 reviews
    The hottest collection of smart and casual clothes for men and or women. A huge range of winter-summer wear. Up-to-date modern selection of quality clothing, at a reasonable price. The biggest selection for men in one place, other than Myer stores. Thank you. 🙏
    2 people found this review helpful 👍

  • 5/5 Kia Y. 8 months ago on Google • 155 reviews
    I finally made a decision and picked up a new coat. Decided on a black ultra light down Liang coat, small. This would allow me to layering under without it being too tight. I am so glad I stopped and picked it up from this store. It was clean. I didn’t realise it was 3 levels with a sale level at basement. Worth checking out the sale items. Lots of change rooms and lovely range of contemporary coats and sweaters to see. I love the sweaters, so super soft. The store is worth checking out. The levels of items on display is plentiful and great range of sizes to pick from. I tend to stop by here because my local store Pacific Werribee may not always carry my size or preferred colour.

  • 1/5 Andea W. 3 years ago on Google
    Super rude and stupid staff at fitting room on LG with offensive talking in front of customer
    2 people found this review helpful 👍

  • 5/5 Joyce K. 2 years ago on Google
    Uniqlo is the best clothing store! So many designs to choose from, great quality and comfort. Huge range of clothing, always love coming back.
    2 people found this review helpful 👍

  • 1/5 asdfgh a. 1 year ago on Google
    It took over 10 minutes to simply retrieve my click & collect order at a time when there were several staff members seemingly without task. There is a young asian male with glasses working at the Emporium store that doesn’t appear to have the slightest idea of what good customer service is. Get some grownups to sort this store out!
    2 people found this review helpful 👍

  • 5/5 fung l. 4 months ago on Google • 85 reviews
    It's a 3 storey Uniqlo. Tshirts and clothing has many collaborations with other artists, anime, and movies. They also have my an airism T-shirt which I personally find to be very comfortable and stylish. Great place for cheaper clothing.

  • 5/5 Wendy B. 2 years ago on Google
    Just wanted to send a huge thank you to Kevin from the Emporium store who assisted me with my refund today. Despite how ridiculously busy it was, Kevin was still super patient, friendly and helpful, leaving such a positive lasting impression. I appreciate him going above and beyond, he must be a huge asset to the Uniqlo team. Thank you!
    1 person found this review helpful 👍

  • 5/5 Karla A. 1 year ago on Google
    Great quality, great customer service. Finding clothes in department stores is always challenging, but Vania (staff) , made it easy to find the white top I needed quickly.
    1 person found this review helpful 👍

  • 1/5 Janki T. 2 years ago on Google
    Poor online ordering system.cant tracking my item..ask for refund $80 no reply nothing. You guys don't have even proper communication source also returned 4 items got refund for only 2 items .. when I email them they reply after 2 days reply is copy and paste same story Cant expect this seriously Disappointed.. Never recommended
    1 person found this review helpful 👍

  • 1/5 Chris J. 4 years ago on Google
    So called “quality” clothes for the masses. Bought 3 cotton tshirts in navy, black and white. Usually to wear as undershirts. After a few washes as per care instructions on label they’re all faded in that cheap worn out look. Save your money and buy good quality stuff - the extra dollars will give longer lasting wear so equates to the same price in the end. But at least you’re not tipping your hard earned into a monolithic corporation bulldozing all the smaller clothing makers.
    1 person found this review helpful 👍

  • 1/5 sonya 3 years ago on Google
    I strongly agree with recent reviews. Some of staff are obnoxious and unfriendly.
    1 person found this review helpful 👍

  • 4/5 Emmy M. 1 year ago on Google
    One of the best shopping center in the heart of the city. They sell all types of casual and sports wear, women , men and teens. When you want to mix and match your outfit UNIQLO is shoppers choice and delight. Their clothing materials are unique,. The tailor of their clothes are shaped according yo your size. The designs are one of a kind. They have all the colors available for every styles. Office or casual they got it all for you. Men women of different character if you need an outfit, come to this shop and i assure you, you wont leave empty handed. .Checking out is not a hassle, with their self check out. If your are a first timer a staff will be happy to assist you. Im sure im going back to buy more again. Lastly, they also give good discount and their materials are good quality.
    1 person found this review helpful 👍

  • 5/5 Raspberry P. 2 months ago on Google • 70 reviews New
    This particular uniqlo store is the busiest regardless of the day, but the staff here are always friendly and enthusiastic. A young lady named Dani made my checkout process quick and positive. I left store with a smile on my mind

  • 5/5 Edward S. 2 years ago on Google
    Promote Bernard he's great.

  • 5/5 Karne S. 1 year ago on Google
    Large four floor Uniqlo store in the Emporium mall. The store is very tidy, clean and staff are helpful. The clothing is very fairly priced and comes in a large range of colours. I first shopped here 7-8 years ago on a trip to Melbourne, the store is just as clean as tidy as my first trip. The self service checkouts automatically count the items in the buy zone.

  • 5/5 Anne N. 1 year ago on Google
    I just had a notably great shopping experience here. I didn't get the name of the staff member at the checkout (15 July, about 11:30am) and he totally helped me out with the self checkout as it works differently to those at the supermarket. He was so super friendly, and really brightened my day. The self checkout is amazing by the way, really easy to use.

  • 5/5 Marisa L. 1 year ago on Google
    They always have a great selection of items with a wide range of colours. I always come here for my winter wear. It's lightweight, soft and keeps me warm during the especially cold days!! Very economical when you compare it to other woolen clothes stores.

  • 5/5 Jesslyn L. 4 months ago on Google
    I was trying hard to find the last stock of the splatoon Tee collection for my partner. The Japanese staff Yuhei helped me out and was very patient. He pulled out the inventory machine and checked every single design, led me to the sales pile. I had a very good experience.

  • 5/5 Tara C. 1 year ago on Google
    Consistently good quality, simple pieces for every day wear. Always refreshing my staple wardrobe item's with new colours and love the cross collaborations with other designers.

  • 5/5 Wendy D. 2 years ago on Google
    Great place to buy socks t-shirts etc we love the quality .🎄🎁

  • 5/5 Holly M. 2 months ago on Google • 7 reviews New
    Thanks Shayne for a great shopping experience. Shayne could tell I was looking for a particular something, and without me having to search for an employee, they came up to me, asked me what I was looking for and in a matter of moments I had the exact product in my hand. Great customer service and super friendly staff member. Thanks Shayne !!

  • 4/5 Yabbie 2 years ago on Google
    Love this shop. Good quality stuff at reasonable prices. Staff are very helpful.

  • 4/5 Davyd L. 2 years ago on Google
    Popped my head in I think. Not for balding old guys. Unless you either want to recapture your lost youth or have a teenage daughter. In which case, learn to like emporiums as expensive names are great while parents pay. Op Shops then become the emporium when they stop. Clever name. Don't like it.

  • 5/5 Daniyeru 2 years ago on Google
    Joshua L. Is so helpful here helped me pick my suit trousers and providing a solution. I could not find the trousers I needed, however I was given an alternative which ended up perfect! 5 star customer service. Give this young man a promotion!

  • 1/5 JAS.C 1 year ago on Google
    I'm a fan of Uniqlo. I've been enjoying the experience there. But one of the staff at the shop gave me bad experience recently. When we tried to use the coupon, we scanned using the app but didn't work. We asked for help, she told us we already scanned, nothing she could do. Okay, we paid the original price. Later we tried to use another coupon on other purchases, the other girl there helped us and said sometimes the app doesn't work properly, staffs need to do it manually. (thanks for her help) Oh wow, the previous girl obviously knows nothing and she could have asked other staff to help us but instead she confidently said nothing she could do... She needs to be trained better and stop ruin the shop's reputation.

  • 5/5 Susy B. 6 months ago on Google
    I just had great customer service at Uniglo Lonsdale St. Kevin went over and above to help me find the sweater size that I needed. He checked storerooms and made a real effort despite being busy plus he was friendly and professional while doing this. I was impressed. Thanks Kevin and Uniglo!

  • 4/5 Titus A. 1 year ago on Google
    Is the best one yet, staff are nice and good range of clothing. I love the way they have great each floor based on casual, seasonal and sale discounted price :) The only down part is the ecobag litewear is easily broken, it has annoyed me along the way.

  • 5/5 H _. 1 year ago on Google
    Very big shop with large variety. I think think their clothes are good quality sports wear. lots of sizes, colors and different designs. also, very affordable. staff is very nice. Place is accessible for people in a wheelchair as it has a in store lift for it's 3 levels.

  • 4/5 Xia Y. 4 years ago on Google
    (Translated by Google) Very good experience, cheap stuff (Original) 很好的体验,东西物美价廉

  • 5/5 Suvankar S. 1 year ago on Google
    Great variety of products at attractive prices. The Boxing Day sale was quite good. The place was very crowded, which wasn't unexpected. Beware of the queues for the fitting rooms. Thy can be long and slow during rush hour.

  • 1/5 Giang Nguyễn H. 4 months ago on Google
    Yesterday 3/12/2023 the staff working in fitting room (not the one standing) on Menswear floor at 6:45 was the worst staff I ever met at Uniqlo. After my bf tried 6 items and things didnt work, we returned it to her and asked where we should put the clothes. She didnt even say A WORD! All she did were keeping her mouth shut and aggressively took the clothes basket from us. I originally intended to buy a lot of things at Uniqlo because the clothes were nice, but she made me want to leave immediately. She should be retrained from the beginning or should be allowed to work fewer shifts so as not to affect the customer experience at Uniqlo.

  • 2/5 TDW 4 months ago on Google
    Everything was good, most of the staff is so nice and helpful BUT the lady at the cashier who worked on floor one at around 2:20pm on November 28 2023 was making me feel like I was unwelcomed in the store. Ranging from everything between her facial expressions to her actions.

  • 5/5 kanchan m. 8 months ago on Google
    Always a pleasant experience to shop here. They have good stock levels most of the times, I love the quality of clothes and pick up basics for my family from here and can be confident that they’ll last. Help is always available at hand if you’re stuck here, the crowds in the store is a testament to both service and quality at this store.

  • 5/5 Protonumus 10 months ago on Google
    Best value for men. I recommend a visit to this store, before any other in-store clothing brand. I would consider the store fashion, as current. Buying, online has benefits.

  • 5/5 Alex T. 8 months ago on Google
    Great range of clothes and very helpful staff. Had pants altered on a Friday evening and they were ready to collect 40 minutes later. Multiple enjoyable experiences at this store

  • 5/5 Debi H. 11 months ago on Google
    Always busy but all floors and fitting rooms are always neat and tidy and run smoothly. Prompt, polite customer service, and you'll never struggle finding a staff member to assist you. Products are very good value for money iny opinion. Perfect for work attire. The store and fitting rooms are warm/hot. I'd recommend not wearing too many layers and using extra deodorant. The fitting rooms, especially on the men's floor, can get pretty smelly.

  • 3/5 qtwoojinny 5 months ago on Google
    Love uniqlo usually but my recent experience was questionable. I wanted to use my coupon thats claimable for over 50$ purchases. Went to the counter and the staff told me to scan my coupon under the tablet which i did. Regrettably i still tapped my phone and paid the moment the total popped up, and when asked if the coupon was even applied, they just told me to come back next time and try again. What was the whole point of making me scan to apply the discount? Shouldnt the staff check if it went through before showing the cost? It was my fault for not checking the price before tapping but man, its not like i’ll drop 50$ casually all the time 😭, just wish there was some proper communication there

  • 4/5 Anna R. 3 years ago on Google
    Most of ny warm clothes come from here. I am quite pleased with all of it so far. But you really do have to very careful to follow the washing instructions. Twice i have mistakenly put items that were supposed to be put into a cold delicate wash in a wash bag onto a warm wash without one and the thermal leggings looked worse after only one wash. If the government had not used the covid crisis to further discriminate against the aged and disabled, by making these pensioners the only Centrelink payments not to receive the corona virus supplement, I would have bought more pf the warm clothes I needed from here this year.

  • 5/5 Marie G. 3 years ago on Google
    Favourite place to shop!

  • 5/5 James C. 3 years ago on Google
    Terrific to deal with. I had a couple of issues with a couple of their garment (minor). When reported, they were on it and very fair in their resolution. Recommend highly.

  • 1/5 Y z. 3 years ago on Google
    Super rude and unprofessional staff at fitting room on LG. Rude language,, bad attitude

  • 4/5 Athinard Y. 3 years ago on Google
    My first time buying something and visiting the Store. It was in Melbourne. The staff were kind and friendly. The shopping experience was strange. I just wanted a pair of jeans.

  • 5/5 Taiyo W. 3 years ago on Google
    Very clean and variety of stock.

  • 1/5 Emy A. 3 years ago on Google
    Me and my daughter went to Uniqlo @ The District, Docklands. One staff member was organising items and my daughter happened to be standing in front of where she wanted to put the clothes... she was extremely rude and asked us to move out of her way. I l love Uniqlo products, but I’ve had repeated disappointing experiences due to rude staff members... this mask-below-the-nose wearing lady has made me not want to return to that shop ever again.

  • 5/5 Tiffany T. 3 years ago on Google
    Nice staff!

  • 1/5 Diane S. 3 years ago on Google
    I have great difficulty with website when trying to purchase a garment. I have given up more often than I have purchased

  • 1/5 Laura G. 3 years ago on Google
    I suffered discrimination in this store, terrible attention. I was looking at a shirt that had different designs specifically from the Keith Haring collection and I was looking for it among others and a girl came and told me that there was no need for me to touch them to look for the designs that from there seemed to say: no In the dressing room On another occasion, the boy who assigned you the dressing room gave me a basket and I only had one article of clothing and more people who had more clothes, I asked them if they wanted the basket or I did not even offer them and I forced myself to put them in my clothes in the basket as long as you don't touch the clothes. Is it serious? I love the brand but after this experience I would not want to return. I can't believe a brand that seems to be so inclusive and has a lot of diversity in its store, but lacks much more education on the subject and more on how to treat people regardless of race. I am Latina and have lived in Melbourne for 2 years and this has never happened to me in a store.

  • 5/5 Mario O. 4 years ago on Google
    (Translated by Google) Unique uniqlo (Original) Único uniqlo

  • 4/5 DC S. 5 years ago on Google
    Good place to buy some apparel for reasonable price..i think better than Kathmandu were you see them everywhere. Staff are friendly as well.

  • 5/5 Jocelyn R. 4 years ago on Google
    I can't get enough of Uniclo! I love their fabrics, especially linen, merino & cashmere. I also love their ultralight feather jackets and coats & I have several. The stores are tidy and well set out. The staff are friendly and helpful without being pushy.

  • 4/5 Jagannath H. 4 years ago on Google
    Has great collection but price is bit high

  • 1/5 trevor v. 4 years ago on Google
    Love the clothes but the delivery is not happening I am waiting for clothes I ordered on 7 April. It says dispatched but we are NOT getting the clothes. Queries to the web site result in NO response. Very disappointing

  • 5/5 Yifan L. 3 years ago on Google
    i bought my favorite pants here. comfortable like a pajama. staff here is very friendly.

  • 3/5 Jess 3 years ago on Google
    Great customer service and products. However bought a jacket on two different occassions where staff forgot to remove the plastic tag. Had to go back on both occassions and argue that I did not steal the jacket and just wanted it removed. Was especially upsetting when I gifted a jacket to my mum for her birthday and she couldn't wear it right then and there. I had to drive into the CBD and go back in store (made much more stressful by the coronavirus conditions) and request it be taken off. Would recommend better training of staff at processing outerwear products.

  • 5/5 爽爽Jack 3 years ago on Google
    They do have Uniqlo apps, wide selections of wearable, pants and jackets,

  • 3/5 Superfascista 3 years ago on Google
    I love many of their clothes, and the prices and quality is good but some of the staff are shockers and obnoxious. Apparently their computer doesn’t make mistakes! Yet if it scans wrong there it is...No wonder retail is in trouble.

  • 4/5 Abdulla Al Q. 4 years ago on Google
    Good prices for the quality.

  • 5/5 Phillip Edward N. 4 years ago on Google
    For reasonably priced garments of an acceptable quality there are not many shops that can provide the same level of satisfaction as Uniqlo. I personally believe their socks are some of the best you can buy. This store is quite big. Dirk decided to be a silly billy and impersonate a crab but didn’t remember that he is one quarter shapeshifter and before he knew it his body was morphing into an actual crab-human hybrid.

  • 5/5 Kristin T. 4 years ago on Google
    Love the sale!

  • 5/5 Stefan V. 4 years ago on Google
    Love this place. Always have good deals on things. Their clothes are also really good quality

  • 5/5 Saman N. 4 years ago on Google
    You find almost everything here!

  • 4/5 Janay L. 4 years ago on Google
    Plenty of staff who are pretty courteous!

  • 5/5 Carlos 4 years ago on Google
    I like the kind of clothes, good price and good quality

  • 5/5 Veronica G. 4 years ago on Google
    I had exceptional customer service from Freya K . I was looking for a specific cardigan and she not only looked up the item for me, she searched the entire store to locate the last one in stock. Definitely above and beyond!

  • 4/5 John Minh L. 4 years ago on Google
    Good range, huge store

  • 5/5 Something J. 4 years ago on Google
    (Translated by Google) I'm sorry for this, but it's hard to find clothes that are fine while living in Australia. I bought two pairs of pants. (Original) 이시국에 죄송합니다만 호주 살면서 무난한 옷 찾기가 참 어렵네요. 추리닝바지 두벌 샀습니다.

  • 5/5 Umidakhon B. 4 years ago on Google
    Every time I go, I feel happy with my purchase. Reasonable price, wide range of choice and helpful staff.

  • 5/5 Michael L. 4 years ago on Google
    Best socks money can buy!!

  • 5/5 Sarah Louise R. 4 years ago on Google
    It's Uniqlo. Need I say more? All my best gym clothes come from Uniqlo. Yours are probably waiting for you...

  • 4/5 W_ S. 4 years ago on Google
    Never out of fashion

  • 5/5 Kat L. 4 years ago on Google
    Love their wool knits, so light and comfortable with great colour range. Very reasonable prices too.

  • 5/5 Ali A. 4 years ago on Google
    Good Places

  • 5/5 Fi S. 4 years ago on Google
    Love

  • 5/5 Angela G. 4 years ago on Google
    Staff are friendly and soooo helpful. Wide selection of products and sizes. The stores are immaculate and everything is easy to find.

  • 5/5 Ian Robert P. 4 years ago on Google
    Excellent store


Call +61 3 8637 0251 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Men's clothing
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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