Visited Costco for the first time at the Docklands location. Be warned, they have their own, free for 2 hours, undercover parking. But ONLY for COSTCO members. You need a COSTCO card to enter via the boom gates. We weren't yet members so had to park at the nearby Woolworths carpark, also free for only 90 minutes, then paid. Docklands is a very busy, cluttered area and navigating around can be tricky. You cannot enter COSTCO, even to look around, unless you are a paid up member, $55-$60year, or a guest of a member. I must say I found the "joining" experience extremely unpleasant. Staff were very busy both with new registrations, customer queries, and shop returns. The need to supply Passports, drivers licences or other ID, ABNs (for business membership), have an Identity photo taken etc. quite intrusive, abrupt and unexpected. There are no explanations we could find at the registration area to let us know what the process required, and no explanatory brochures either. This is not the place to come for a few odd items. You come here to buy large quantities of things. A large number of items are recognisable brands, in bulk quantities, and a lot of COSTCOs own brands. You can buy jewellery, diamond rings etc, with some items over $5000.00, gold bullion, a 500gm ingot for around $43,000.00, Coffins, Car tyres, Garden Sheds, clothes, shoes, fresh groceries, baked goods, meat, dairy, wine and spirits, cleaning products, whitegoods, appliances, Apple phones, computers, cleaning products, automotive items etc etc etc. Almost anything you can think of. Plus 2 of the Melbourne COSTCOs sell discounted fuel, in Moorabbin and Epping only. Not everything is cheaper though! Some branded items are very slightly cheaper, so considering the inconvenience of paying and having to carry and find storage for large quantities negates any saving. However SOME items are a lot cheaper, real savings are available if you know how much things cost "outside". We've bought a few of their heat and eat, prepared meals, Chicken Tom Yum soup, Quesadillas, Chilli Con Carne, Pork Knuckles, etc. So far each has been really delicious, home cooked/restaurant quality, and I think good value. This is a huge barn of a place, and just walking around the entire store, with the giant sized trolleys, can be exhausting if you don't know where everything is. Definitely the place you can go to for a big shop up, or if you have a large family, business etc.

2024: The sheer range and sizes of products is cartoonish. With sometimes little or no value when purchased from Aldi or Woolies. Other products invoke quite the wonder, such as $27k watches, and options for the deceased. The food (hotdogs and pizza), leaves you with the instant regret of thinking about what you've just put inside your gut.

This Costco itself is not my favourite - the prices are higher than I’d expect for many items and the selection is limited. But the food court is awesome. $1.99 for a hot dog AND soft drink with unlimited refills is unbeatable - particularly in a COL crisis. It almost makes the yearly fee worth it.

If you need something in bulk and have large family or running some kind of business than go for it. Otherwise I would never recommend here. Price are almost same for most of the products and I think if you buy more in stock you definitely should be down priced . Yeah !!Toilet Paper are indeed cheaper comparing other groceries. I believe thats among the good things most of the people like going Costco. 😂😂 BTW They never run out here. And while talking about good things, they are well organised and very helpful. My customer service experience went pretty well.

An Asian mid-aged male staff was being unreasonably rude to me at the membership desk. I asked politely for a ticket just in case if I’ve parked overtime. Not only he wasn’t willing to help but also criticising how little I spent. He accused me for being a liar to get free extended parking time. The weather was stormy that afternoon so I stayed inside the warehouse longer than usual. I told him the truth but he gave me a lesson on how long I should shop and that I shouldn’t eat at their food court. His attitude was unbelievably foul. I feel disrespected for being honest and I was humiliated by his words. Costco is a good place to bulk buy; however, don’t expect any help from their unfriendly staff, they probably were never trained for customer service.

Sometimes, the veg and fruits go off (as in mouldy) in a day or so and their skin off boneless fish often has bones or scales in it which is not great when we have young kids that love fish. Otherwise the staff are wonderful, patient and very helpful, and the stuff are much cheaper than a normal supermarket

Not much can be said about Costco, that we already don't know. Buy in bulk and spend a fortune! Not sure if one achieves real savings if you consider the annual subscription. A huge selection of goods, and very-very good quality overall, with good prices. If you manage to hold the consumer-mind in you and focus only on what you need, it is really worth it. Recommended.

Easy access to the store. Lots of items to choose from. It would be nice if they could add more tables in the food court area.

Acres of Goods. Must have member card to enter and purchase goods. Most things are very cheap, but are often 'bulk' packets. I bought 16 electric tooth brush heads. (Yes 16). They have everything here except for Rapid Test Kits (but they were on the way). Clothes, Hearing Aids, Booze, dried figs, vitamins, tyres and tea. They got it all. Even pizza and coffee when you finish.

Good customer service. The staff are friendly, helpful and caring. The parking can get really on the weekends, but totally worth it. The food court is definitely my favorite part of costco though

A wholesale mall for buying almost everything. You can get groceries, furniture, fresh food, bakery products , alcohol etc. there are most of big brands available. Please note you would require a membership to enter. If you go there don’t miss chance to have there special price pizza and other foods in the cafe .

Need to be member first to enter this giant warehouse which is very easy with some $$$. There are lot of deals and food tasting around which is good before you buy some new product. There is free 2 hrs parking with ample of space to park. The only problem is have to buy big or large size with some products there is so smaller options or there home brand.

Overall: 5/5 This review is an appreciation post for the amazing food Costco has to offer. My favourites ranking from highest down is: 1. Southern fried chicken burger 2. Cheese pizza 3. Hotdog 4. Other pizzas - BBQ and supreme 5. Mango smoothie Food: 5 Value: 5 Ambience: 3 Service: 3

I've been a member for a fair few years. The checkout staff are nice and there are some good products. However the store isn't consistent with the foods they stock. I've even emailed them in the past to confirm if it was just out of stock or permanently removed and unfortunately it's usually the latter. What really got to me on today's grocery run was after leaving the store, placing the items in my car and heading back to use the toilet. I used the entrance where members sign up as it's the shortest path (with my card). A lady at the 'customer service' desk rudely told me I had to go around. What for? There's no signage saying you need to go around. If it's because of social distancing I'm going to be closer to people by trying to walk through the narrow checkouts than if I went through the first entrance. There's just no logic there. I'm going to the Epping store for the remainder of the membership and probably won't renew it.

We LOVE COSTCO! We visited Australia in September of 2019.... from Colombia, SC USA. My Sister-in-law has worked there for over 10 years. We enjoyed our visit, the food and enjoyed the custom service. It is amazing to see how all of the stores are the same. Both here in the USA and in Australia. We look forward to our next visit to your lovely country.

Costco had been our go to place for groceries over the years. You can pretty much find a lot of things there at good price. I would say if you want to buy for family or buy large quantity of items then just the right place. What I like the most is their tiny little cafeteria in the corner which serves cheap but good varieties of snacks like, pizza, hot dogs, fried chicken and burgers. Their two dollar hot dog is sick. So good to the point that I go back for more. And to make it even worst, it comes with free drinks which is refillable. Ordered a pizza and didn’t realise it would be massive with lots of fillings and toppings. The base was good and taste wise surprisingly better than domino’s. Defiantly worth trying.

Amazing outlet with quality brands and products available at good prices. You need to be a member if you want to get into this amazing world of Costco and then there is no looking back. It is great to buy bulk stock for home or workplace. They also offer fresh food and bakery products which are as good and worth buying. There is also a food outlet which has amazing dishes at pretty nominal prices.!

Ahh, Costco... the keystone of modern suburban living. My notes: Prices are always good, but not always amazing. As a general rule, Costco normal price is similar to a supermarket special (but of course you’re forced to buy in bulk). When Costco has something on special it is usually very well priced. Products are of a respectably high quality. It is bulk-goods, but by no means cheap and nasty. Avoid weekends. It gets crazy-busy. Mid week is way better.

This is my favourite place to do shopping, they have great selection of products, you save a good amount of money by buying on bulk and the quality of all the other products is just outstanding. Also even though is not the fanciest the make a amazing pizza for the price

Was groped by a cashier and told the manager and they refused to do anything about it. Disgusting place, would recommend going anywhere else for groceries

A "membership" store with lots of good American brand stuff as well as good Australian products. Most things are affordable, but are often 'bulk' packets. They have almost everything there: Clothes, Hearing Aids, Eye Test booth, dried and fresh fruits and vegetables, vitamins, tyres and tea. The food court is the most favorite place there, cheap and delicious. The membership fee ($60 per year) certainly is worth it!

Most of the staff are annoyingly impolite and treat people with distrust. This is really disappointing because Costco is a great company with great goods.

Don't try Costco online, you can get the worst online shopping experience, awful help center staff, awful shipping

I WILL NEVER EVER VISIT THIS PLACE AGAIN. I went there to buy some stuff with my mums membership card not knowing I wasn't allowed to enter with her card. I was approached by GENET on the door who snatched the card out of my hand and accused me of being a thief. She then proceeded to run away with the card and pass it onto ATHENA who ran away with the card and made it look like I had committed a crime. I was so worked up, so I took the card away from ATHENA and went over to have a chat to the "manager" MISTY. He explained to me in a very arrogant tone I couldn't use this membership card and was denied entry. I was so red faced at the fact I was humiliated in front of such a large crowd. The membership card was taken away from me and they said I wasn't allowed to take it and to get out. I will never visit this store ever again and won't recommend anyone to visit. Not to mention they are much more expensive than the other supermarkets. MISTY and GENET shouldn't be in customer service at all.

Good bulk price’s on something’s but mostly similar prices by comparison to the regular grocery stores. Be careful you can get used to a product only to find on your next visit they no longer stock it, order it and usually to busy to give you any additional advice. I do enjoy the occasional free samples, but so does everyone else, some try to make a meal of it. The hot large pizza at the front after the registers isn’t a bad deal $13.99, very large.

The staff here are so rude with negative attitude. Super unprofessional!

Unprecedented times yes, but very disappointing to see that Costco hasn’t stepped up. This morning, the Docklands store got to way over capacity. The customers were all well behaved but we all looking a bit like lost lambs trying to find the end of the queue. Eventually I found it - right at the very back left corner of the store near deli section. There were no staff members visible, no signs, no communication to their customers at all. After not moving forward for over 10 minutes, I gave up and decided I’d rather eat 2 minute noodles for the duration of iso than wait 3 hours+ in a queue at Costco with no communication.

I loved Costco. The place is amazing with anything and everything under one roof. Could spend hours just looking around. The bakery is the best part. However, it is best to go early on weekends as it gets very crowded,and getting out of car park is horrendous. The best time is weekdays in the morning for less traffic.

Nice and Clean always! Last lane of trolleys are unlocked (always) Food always fresh. Good customer service

Rude behaviour of tyre centre people, sluggish and lazy people. Never answer and make appointments on phone either

What a rip-off, don't get your tyres done at Costco. Costco quoted me $250 to replace my tyre after i got a puncture (i only went there because everyone else was closed) and said it could take anywhere from 1 week to a month for the tyre to arrive. So, naturally I declined and went to Bridgestone Tyres the next day. I think i was there for all of 10 minutes and they charged me $25 to repair the puncture! Scammers! You only get 1 star because zero wasn't an option.

This is the hardest review I have ever done… how many stars.. why… but on this occasion it was different to the last visit. So my review will be based on a variety of stand out times.. Start with good Food samples… on any given day there is food being cooked and chips and chocolates given out as samples. Some days lots some none. Kids love it Food court… Not a huge selection but decent food and great prices Negatives Food court… Can be a wait on orders, also annoying can be the search for a table. Food quality when busy is an issue Parking… Again peak times parking is a def issue Waiting for lift can be frustrating Having to queue when paying! Omg if you only want one item And your stuck behind a shop keeper buying all of Melbournes water and paper towels in one transaction is a type of frustration that I have never experienced in any other part of life Having to pay to be a member!!! Still not convinced it’s value for money. And yet I pay year on year out

Costco is perhaps the best place in all of Australia for end-times preparations. When the apocalypse is near, make a trip here to stock up on essentials like toilet paper, soap and reasonably priced hot dogs.

Wide range of items available if you are planning on buying in bulk, great selection for a very competitive prices and never compromise on the quality. Parking is free for members. Customer service Is friendly, they also have a good court which server excellent pizzas. Docklands Costco is convenient as it is close to the city, you can also take either 70 or 86 trams come here.

Welcome to Costco, I love you.

Wide range of items available if you are planning on buying in bulk, great selection for a very competitive prices. Customer service Is friendly, they also have a good court which server excellent pizzas.

Not to be missed (attached picture) perfect blend of sugar and yogurt making it a summer drink/ winter/ anytime/ anyday drink.

I’m giving 2 stars for below reasons, last Wed on 28th of Sep we went to Costco on Docklands and did some grocery shopping. I love their mandarines especially those murcott ones. Grabbed a pack went home, put the mandarine pack away. The following two days I have opened and ate 2 mandarines nothing suspicious was noted. Then later on Saturday I wanted to wash them and put in the fruit basket, what I discovered was that they where covered in mold 😖😖 The thing is the ones that were in the middle part, facing inside were full of mold. Please be warned and check the fruits or vegetables that are prepacked for you!

Great savings Easy to drop in after work Easy access by public transport or by car 5pm weeknights I always find not top busy or crowded Always friendly and helpful staff Very clean Staff constantly all areas Toilets clean and tidy Great variety in Cafe and cheap prices Great for catering

This rating is only for the food. This is our go to for snacks on grocery days. Everythings' good for the price. Will rate this 5/5 only if they change their straw supply. It is so thin that renderz unusable. Everytime I order milk teas, it breaks and i had to use a spoon tk get the boba out. I might just start bringing my own reusable straw.

I've been a long-time member of Costco, and it used to be a go-to place for my business needs. However, recent developments have left me with mixed feelings about this retail giant. One of the primary reasons for my hesitation is the noticeable price hikes on their membership fees. It's disheartening to see the cost of being a member steadily increase, making it harder for businesses like mine to justify the expense. On top of that, the introduction of more stringent rules and regulations regarding memberships has made the entire shopping experience less convenient and more restrictive. What initially drew me to Costco was its reputation for offering quality products at competitive prices. Unfortunately, that reputation seems to have faded in recent years. I've found that I can often locate better deals elsewhere, eroding the value proposition that once made Costco so appealing. Furthermore, the idea of buying in bulk, which is a hallmark of the Costco experience, has its downsides. It often leads to impulse purchases of unnecessary items, which can be detrimental to a business's bottom line. The allure of saving money in the long run can quickly turn into wasted resources. On a more concerning note, my attempt to address a product quality issue with Costco left me disappointed. I sent them a complaint letter regarding mold on cherries I purchased from them, but I received no meaningful response. This lack of attentiveness to customer concerns speaks volumes about the company's commitment to quality and customer satisfaction.

COSTCO is Falsely Advertising again with FAKE Discounts to Members Example a Dyson vacuum retails for $449 on Dyson webpage and JBHIFI. And COSTCO send out a Members only savings of -$135 OFF Members only but want you to pay $439 this is clearly false advertising COSTCO lying us Members again and again. Do the maths. Should be $314

Great place, lots of bargains in the warehouse. There's a 2 hour time limit on parking. You'll have to scan your card to be able to go into the underground parking. At the moment the stairs are closed so you'll have to do a loop to get into the warehouse. There's plenty of stock today also, toilet paper plus a few other products are at 1 per person (there was plenty to go around) Woolworths, the Pharmacy and fresh fruit/ vegetables market is across the road if you can't find what you need at Costco.

Same excellent range and customer service we've experienced from US stores.

Very very poor quality of mushrooms They shouldn't be allowed to sell bad quality of mushroom. I wish i could give zero rating

Costco tyre centre docklands: ordered in a set of michelin pilot sport 4 and they booked me in for the next day. Nice deal on the tyres and they offer excellent after service support as well. First time ordering and fitting tyres through costco and would do it again. Thanks team

No consistency with covid rules. Discriminated against. Other customers allowed to have guests but not us. NOT GOOD ENOUGH. Have lost us as a customer.

Love Costco! Although please update lift! Got stuck in there on a trip and been scared for life. Great shopping though! And gotta love the free samples.

Became a member couple of days ago, and been there twice and happens the same guy (JAY) to help me out which he was so helpful and so nice hope I get to see him more. However there was an Asian guy who I didn’t manage to see his name but he was so rude and not wearing his mask and even when I wanted to ask him question and I asked to wear mask he ignored me asking him politely to wear his mask, hopefully this will be fixed.

Everything is good, except for the lift, it doesnt work...alot. Great in store samples, but of course you pay for that as a member. Best to go on a week day during work/school hours if you can. Weekends are cray. So, if you cant go on any other day than the weekend, make sure you're there bright and early. 9:55 am as it opens at 10 am weekends. Odd product you can buy? Caskets! Because, why wouldnt you want to grab one while you're out shopping? My fave section is the bakery, so good!

yum

Customer service desk was unfriendly. I forgot my card so needed to get a temporary card. It wasn't a great experience.

Awesome shop

It’s clean place to shop and well organized. But it’s hard to get trollies. The membership system is a bit troublesome. But the free sample foods are good. They have a lot of products. From clothes to Computers to dog food, they have everything. The cashiers are helpful but not especially friendly. They work well. Also very pretty view of the city at the front.

Great place to shop. They also have free 2 hours parking

Friendly staff and their prices are quite good. Their goods change from time to time and they may have nice goods for winter. I highly recommend it for rain cots and cold jackets. However some tomes the cachers are blocked with many people shopping. It will be magnificent if they make a click and collect for shopping.

Worth the membership. Buy in bulk and save.

The best Costco in Melbourne

A helpful team!!!! Must give a 5 stars review to appropriate their help!!!

Almost impossible to get into carpark on weekends, otherwise a good place for bulk grocery shopping

Member $60 only

In these crazy times the team here continually DELIVER. Always friendly and polite and strict on sneaky patrons taking extra product instead of leaving for others that may need that last pack.

Staff was not too helpful

Great place to come shop with the family! Wide range of products & food. The food court is awesome. Very cheap deals and delicious food.

Cheap price for the groceries and the household staffs... Also my major favourite of this place is the slice of chicken pizza for so cheap price and it tastes as good as Domino's. ❤️

What a great place that is kind of like heaven! everything is in bulk and what more you can return white goods if it doesnt suits you! Really good place for groceries especially if you have a big family like me!