Pets & Friends Heanor image

Pets & Friends Heanor

Pet store Pet supply store Aquarium shop Reptile store Pet food and animal feeds

Specialist retailer stocking food, accessories & toys for domestic pets, such as dogs, cats & fish. People often mention staff, helpful, friendly, good, Great, shop, service, great, Good, prices,


Address

Heanor Rd, Loscoe, Heanor DE75 7JT, United Kingdom

Website

www.petsandfriends.co.uk

Contact

+44 1773 534211

Price rating

$$ $$

Rating on Google Maps

4.50 (186 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 6 pm
  • Sunday: 10 am to 4 pm
  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: staff (37) helpful (24) friendly (22) good (19) Great (16) shop (15) service (14) great (10) Good (10) prices (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Roy F. 3 years ago on Google
    Which is very good place to go for your pet supplies and anything to do with dogs or ghats different animals that's why I like to go there
    1 person found this review helpful 👍

  • 5/5 Dorla T. 11 months ago on Google
    Love this shop. Never heard of this chain before we moved here. My assistance dog made himself at home last visit. He loves picking his treats and his new little sister does too. Everything is top quality and the staff are all amazing, polite, friendly, full of knowledge. Far far better than other well known pet store chain!!!
    1 person found this review helpful 👍

  • 5/5 Linda C. 4 years ago on Google
    Brilliant staff great advice

  • 5/5 Brian M. 2 years ago on Google
    First time I've been impressed will use again

  • 5/5 Zach M. 2 years ago on Google
    Great value for money now we have 2 dogs again. Always happy with the service and quality of food

  • 5/5 Talena 2 years ago on Google
    Great store has everything you need for your pets

  • 5/5 Monza M. 3 years ago on Google
    Great for all of your pet needs. Huge stock of food for most pets, toys, beds, treats, flea treatments, sprays, the list is endless. I just popped in for some special food for our two miniature schnauzer grand doggies. The staff were very nice and and very helpful.

  • 4/5 mark v. 2 years ago on Google
    Good stock lots of choice . Not the cheapest but friendly

  • 4/5 Mick B. 2 years ago on Google
    One of my favourite pet stores the staff are really friendly and helpful and offer good advice about choices The shop may be a little arkward to find as its at the rear of the garage but there is a sign giving directions

  • 4/5 mel M. 1 year ago on Google
    Helpful staff. Didn't have enough choice of tinned puppy food without chicken in it..

  • 5/5 Claire W. 2 years ago on Google
    A good range of products for all pets . Pleasant staff . My only gripe is that on the cheaper packs of labelled and un labelled catfood it never tells you if the product is in jelly or gravy. As jelly food is a lot better for many cats not working its way through their stomachs quite as fast as that in gravy 🤣 it would be really helpful to lots of cat owners . It would also be less stressful for their cats too.

  • 5/5 Simon D. 8 years ago on Google
    I've had some keys cut here. The owner is extremely pleasant and willing to help and chat as long as you like.

  • 4/5 Jemma M. 1 year ago on Google
    Really friendly staff and plenty of options for all requirements

  • 5/5 Thomas I. 5 years ago on Google
    Always willing to help and a great selection for a small shop

  • 5/5 Laura A. 6 years ago on Google
    Brilliant service and always with a smile and friendly chat. Adam goes above and beyond to help with any of my enquires regarding my pets (dog,snake and 5 ferrets!) great range of dog toys! Immaculately clean shop and lovely service.

  • 5/5 yraGnotseW 5 years ago on Google
    We have used this store a few times before but due to a new puppy coming into the family decided to get most of the start up items we needed. Called in and asked for advice and guidance on what was needed. Great service and we even purchased their own brand food for our cat. Cannot be faulted.

  • 5/5 Fay R. 5 years ago on Google
    We visit the Peak District often and have popped in a few times with our two dogs. We've always had good advice and good service. Thank you. I'll be phoning you tomorrow for help too. We only have chain stores where I live. You can't beat service from.people who care. Fay

  • 5/5 P S. 4 years ago on Google
    I buy raw food here and dog treats which get delivered fortnightly. It is absolutely fantastic. A brilliant shop, great staff and advice!

  • 5/5 Michelle K. 4 years ago on Google
    Very helpful and friendly. Order in anything you want. Very well stocked. Offer delivery service. Good to support a local independent business.

  • 5/5 Helen R. 3 years ago on Google
    Excellent store they have everything I need. Wouldnt shop anywhere else & staff are Excellent

  • 5/5 Tim S. 3 years ago on Google
    Fantastic stock in such a small shop, very friendly and knowledgeable owner and reasonable prices. Great to have such quality local shops.

  • 5/5 Phil B. 3 years ago on Google
    Lovely, very helpful staff and surprisingly broad range of goods for such a small space.

  • 5/5 rosie k. 1 year ago on Google
    After five years still do the wubby kong ball toys my dogs lasted from pup until dropping it in cannel. Xx

  • 5/5 Nicky S. 8 months ago on Google
    Love this place. Has everything I need for all my pets

  • 5/5 Shani S. 7 months ago on Google
    Good staff they know their products

  • 5/5 Marcus S. 5 months ago on Google
    Great dog toys and treats at good prices.

  • 5/5 Christine H. 7 months ago on Google
    Smashing pet store, but hidden at the back of a fuel station, so unless you're filling up or using the car wash you wouldn't know it was there. The locals must know though, but it requires some additional advertising.

  • 5/5 Carol P. 6 months ago on Google
    Always a warm welcome here and a great choice of products. Pets welcome inside or they will come out to your car to help with collar fitting for example. Would miss this local shop if it closed.

  • 5/5 Kim P. 1 year ago on Google
    Really good pet shop, got some good stuff, reasonably priced, staff are really friendly.

  • 5/5 Steve H. 11 months ago on Google
    Great shop, friendly helpful staff

  • 5/5 David C. 1 year ago on Google
    Helpful staff and well informed about their products, cheerful, and happy to help with questions

  • 4/5 stacy b. 1 year ago on Google
    Great customer service just not much for choice in this store and expensive for a cat carrier

  • 5/5 Jayne M. 1 year ago on Google
    Amazing service, I was helped to my car with my cat litter, will definitely return 😀

  • 5/5 Jake S. 1 year ago on Google
    Very handy place close to me, always helpful and friendly. The prices are reasonable and you can trust their judgement with advice etc.

  • 5/5 June 10 months ago on Google
    Amazing friendly staff, very helpful and knowledgeable Loved shopping their

  • 5/5 Paul A. 1 year ago on Google
    Nice friendly staff always helpful

  • 4/5 Tom R. 1 year ago on Google
    Very helpful staff. Pleasant visit.

  • 5/5 Kelly F. 1 year ago on Google
    Fantastic service and great value for dog biscuits

  • 4/5 Laura D. 1 year ago on Google
    Friendly, helpful staff

  • 4/5 Tom D. 1 year ago on Google
    Always polite and always knowledgeable. Such a good place for pets, it's a shame it's quite hidden away.

  • 5/5 Jill I. 3 years ago on Google
    Great shop, loads of stuff, good value too. Adam and his staff very willing to help and advise. I needed an alternative to the antler, Adam straight away said try this...'Yakers' natural product. Brilliant my dog loves it. Discussed dry grain free food too and he gave me samples for her to try. Great service- shop local! Thanks Adam

  • 5/5 Paul M. 3 years ago on Google
    Excellent staff excellent service

  • 5/5 Colleen A. 4 years ago on Google
    Very welcoming and helpful staff.

  • 5/5 chris m. 4 years ago on Google
    Good honest prices, wide selection of products and the staff are so cheerful and helpful

  • 5/5 Daniel S. 4 years ago on Google
    Reasonable prices and great range. Friendly helpful staff

  • 2/5 Nebula 4 years ago on Google
    Find everything over priced and very dusty bot very dog friendly was a bit shocked wanted to try a harness on him staff refused so I went to pets at home

  • 4/5 Martyn W. 4 years ago on Google
    Friendly and good service from all staff

  • 5/5 Martin R. 3 years ago on Google
    Good prices allways good stock

  • 5/5 trainwatcher w. 3 years ago on Google
    They always have plenty of dogfood in stock

  • 5/5 Daniel S. 3 years ago on Google
    Good quality brands sold here. Staff are super friendly and great to ask advice from as they truly care about animals and their customers.

  • 2/5 claire c. 3 years ago on Google
    Nice place but expensive

  • 5/5 Paul C. 4 years ago on Google
    Its behind the car wash and garage, you have to drive between the 2 it's pretty hard to see from the main road. Staff lovely and very helpful

  • 5/5 shaun s. 3 years ago on Google
    Great place

  • 4/5 Anthony G. 3 years ago on Google
    Great prices / staff goods

  • 5/5 sue n. 3 years ago on Google
    Very helpful and friendly staff, sorted us out for what we needed for our dog 💙

  • 5/5 Jess H. 3 years ago on Google
    Staff are very polite and manager was lovely she really went above and beyond

  • 5/5 claire f. 3 years ago on Google
    Great service always happy to help.

  • 4/5 Adam D. 3 years ago on Google
    Good selection of products, good range of prices for all budgets.

  • 5/5 Claire D. 3 years ago on Google
    I love coming here for as they sell live insects for my tarantulas and saves me travelling far. Or waiting days on deverliey. The staff are friendly. The shop has a good choice of food pet beds etc for your animal requirments. Great place. 🕷🐈🐕👍

  • 5/5 samantha D. 3 years ago on Google
    Fantastic value for money, very friendly and helpful staff, a must for all your pet needs

  • 4/5 Sophie T. 4 years ago on Google
    Raw range could be better

  • 5/5 Sue T. 4 years ago on Google
    Well stocked ,good prices & helpful staff

  • 3/5 Robert C. 5 years ago on Google
    Good range of products, can be expensive compared to other stores. Friendly and helpful staff.

  • 5/5 Andrew S. 5 years ago on Google
    Very friendly and great value.

  • 5/5 Game Of T. 4 years ago on Google
    Gone with our Kia there this morning for her new Harness , super helpful and friendly thanks 🙏🏻

  • 3/5 Kevin B. 4 years ago on Google
    Is a decent pet shop, was surprised that there was no water outside for any dogs that might come with their owners, but good selection an the staff are nice an friendly. Didn't ask about the water just assumed there be some as many others that I've frequently visit have water outside or just inside without having to ask

  • 5/5 cachipunky 4 years ago on Google
    Very good value for money and great staff

  • 5/5 Hannahmarie F. 4 years ago on Google
    Friendly and helpful staff. Made a huge fuss of my 2 border collies and helped me with my purchases.

  • 4/5 Paul H. 4 years ago on Google
    Always very nice and friendly

  • 5/5 Marcin S. 4 years ago on Google
    They know what they sell and can give you good advice

  • 1/5 Rachel W. 4 years ago on Google
    Never been to this pet shop

  • 5/5 Clare W. 3 years ago on Google
    A brilliant range of pet foods and products, the staff are always polite and friendly and always help when needed

  • 5/5 lisa m. 4 years ago on Google
    Great value for money x

  • 4/5 Ian P. 4 years ago on Google
    Everything we wanted ideal

  • 4/5 Danielle K. 4 years ago on Google
    Good prices and a good variety of products

  • 5/5 Ian M. 4 years ago on Google
    Very helpful staff. Thank you ladies 👍

  • 5/5 Paul A. 4 years ago on Google
    Great customer service very helpful

  • 1/5 Jennifer H. 4 years ago on Google
    To expensive

  • 5/5 Terry F. 4 years ago on Google
    You can get pet food and some pet medicines here.

  • 4/5 Iain R. 4 years ago on Google
    Good range of produce from food to toys, helpful staff and handy parking.


Call +44 1773 534211 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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