1/5 JulianMS H. 3 years ago on Google
I
have
placed
a
total
of
3
orders
over
the
last
6
months
Of
the
3
orders
2
were
incorrect,
that
is
we
received
the
wrong
goods
(charms).
The
first
time
this
happened
they
replaced
the
incorrect
charm
quickly
without
having
to
return
the
incorrect
one.
The
second
time,
which
is
the
reason
for
my
review,
I
have
been
told
that
I
need
to
return
the
charm,
pay
for
the
postage
and
then
send
proof
of
posting
and
then
they
will
send
the
correct
charm
out!!
So
effectively,
they
make
a
mistake,
and
now
I
have
to
buy
a
padded
envelope
and
go
to
a
post
office,
during
work,
pay
for
the
postage
for
the
parcel.
Then
take
an
image
of
the
postage
and
email
them
the
details.
Wait
for
them
to
receive
the
parcel
and
hope
it
doesn't
get
lost
or
delayed
in
the
post.
Then
either
reorder
or
hope
they
will
send
out
the
correct
charm!!
(3rd
time
lucky
maybe?)
The
lady
I
spoke
to
on
the
phone
was
friendly
and
empathetic,
she
explained
she
had
spoken
to
a
director
who
had
said
I
need
to
return
the
charm
and
send
proof
of
posting
before
we
get
the
correct
charm.
This
was
for
a
birthday
for
a
friend
so
thats
not
going
to
happen.
Really
friendly
lady
I
spoke
to
on
the
phone
but
the
director,
in
my
mind
is
not
looking
for
repeat
business
or
even
bothered
about
reputation.
Bad
service
i.e.
ordering,
receiving
and
returning
all
amateurish.
I
thing
Grace
and
co
should
forget
mail
order
and
stick
to
face
to
face
customers.
Dont
order
online
unless
you
like
luck
dip
charms!!
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