Horrible customer service!! The manager on duty had a very oh well attitude. We called after there were nuts placed on my sundae (without my consent) because they were out of the topping I ordered. I'm highly allergic and the girl on the phone had no cares in the world! Not to mention we had to call at least 7 times before we got ahold of someone. UNACCEPTABLE!!

The lobby is closed in the afternoon and when placing a drive thru order for a simple milkshake the response from the staff is "I guess" with a resulting disgusting milkshake. If you don't know how to make one I would rather have been told that than paying the $7. If I wanted milk I would have gone to the grocery store and paid a lot less. Next time it will be another fast food place, their flavors are limited but at least I'd get an actual milkshake without the rudeness.

We arrived at 545pm after driving 45 minutes to the establishment. The website says carry out and the sign on the door says carry out but the door is locked. When inquiring, they said they close the lobby "sometime around maybe 5:00" and do drive through only. This is in a small area and it is not overwhelming busy. I'm tired of places being too lazy to serve their customers.

Awful!! Can’t get a drink at 8:30p because they are cleaning the blender. You close at 10 folks. Guy was rude too. Never came here because of all the awful reviews. I wish I would’ve went with my instinct. Why did BR close Mayfield and Willoughby and kept this dump. Those both had good service.

Horrible service I order a mangonada and becouse I am rican the Mexican girl never do my order i wait 20 min and nothing...please stop the racist I born free !!!

Worst one I have ever been to. Waffle cones were so stale, couldn't even chew it. We had 3 different ice-creams. All had chunks of ice in them. Like biting rocks.

Stop advertising your open till 9! Drive thru and lobby was closed b4 8:30

So let's talk about Tim. I went in a couple weeks ago he was very friendly and went above and beyond. He checked the expiration date on my ice cream to make sure it wasn't expired. And he held a conversation which is not usual from workers at food chains. So i called to see if the store had my favorite ice cream. Which Geneva doesn't sell so I drive from Madison just to get my favorite ice cream. I walked in and Tim knew I was the customer that called. I was having a rich day but even though it seems so little Tim was a delight to my horrible day even if was for a couple of minutes. He goes above and beyond for the customer and I just want to say thank you!! I will be a returning costomer!! Job well done!!!