I wanted to buy a bag of coffee here. I stood in line for almost 15 minutes when there was only ONE PERSON in line ahead of me, when he was attended to, the lady just avoided me. Maybe it's because I am american? I don't know. She went even further then that and decided to attend someone who was BEHIND ME and came AFTER ME in the line. All I wanted was my bag of coffee. She did everything she could to leave the line and avoid me, and to come back and greet the other person in line. This location does NOT LIKE FOREIGNERS and you will be treated like trash if you are one.

This is my final review of this location in specific and Starbucks in general. I really want to like this location in that it is the closest Starbucks to my Airbnd. But the place has once again become a breeding ground for biting insects, making it a rather uncomfortable place to linger for more than a moment. I originally placed the blame on the location's management, but I am starting to wonder whether the fault would be better placed upon regional management. This location seems to suffer from constant problems with the air conditioning as I eluded to in my earlier reviews. And I am starting to believe that the real issue stems from the inability of the regional manager to offer or allocate logistical support. My company owned a liquor store at one point and we never allowed problems to lingers for more than a few hours. We obviously had far fewer resources at hand than a corporate giant such as Starbucks. But this location seems to suffer from consistent mechanical issues and/or poor decision making. The other Starbuck location I frequent are located inside of Malls. So, I honestly don't know if they are the beneficiaries of better tangential support operations. But this location has now been without air-conditioning for more than a day at the point this review will post. I honestly don't know why it would take a corporate giant that long to resolve such a simple problem and or why it has become a reoccurring issue. I also wonder whether other stand-alone locations suffer from similar problems. I imagine that the location still does rather well in terms of sales. But I would be asking whether the location could do even better under a different regional manager if I was a member of the corporate team. These type of problems simply boil down to resource allocation and due diligence after all. Perhaps someone has just become too complicit? I honestly don't know. But I do know that companies rarely grow unless they strive for improvement.

They open already and they keep all the right safety things for a nice experience !

They have super cold aircon. Seriously, bring a jacket.

Cozy, simple and fast. I have never had a complain about this particular starbucks shop.

The globalized world has certainly worked it magic here! Same menu as the states, great wifi, friendly bilingual baristas, nice air conditioning, quite large with good seating.

I was having problems communicating what I needed because I speak very little Spanish. A Starbucks employee that worked there but was not on duty translated for me and ensured all of my requests were fulfilled. The barista waiting on me was very patient as well. I will definitely visit this store again in the very near future.

Easy access if you're staying at the Hilton Garden Inn

I can't possibly express how incompetent the workers are at this location. The entire afternoon crew needs to be fired. They had a cue going out the door and a brand new guy manning the register. Each order took at least 5 minutes to process even if it was a bottle of water. Avoid at all costs... Zero stars for service...

(Translated by Google) It's one of my favorite Starbucks, but it's not that comfortable. I would like them to put more comfortable sofas. Otherwise, it retains the quality of the chain. (Original) Es uno de mis Starbucks favoritos, pero no es tan cómodo. Me gustaría que pusieran sofás más cómodos. Por lo demás, conserva la calidad de la cadena.

(Translated by Google) What I do not like is the price, the coffee you ask for some size and do not fill it (Cappuccino), it feels light and you have to tell them to add more milk and sometimes employees get upset. You definitely have to put more promos. Pay $ 90 for a coffee, half full :( (Original) Lo que no termina de gustarme es el precio, el café lo pides de algún tamaño y no lo llenan (Capuchino), se siente ligero y hay que decirles que le agreguen más leche y aveces se molestan los empleados. Definitivamente hay que poner más promos. Pague $90 por un café, semilleno :(

(Translated by Google) Rich all (Original) Rico todo

(Translated by Google) EXCELLENT VERY RICH COFFEE. !! THANKS!! (Original) EXCELENTE CAFÉ MUY RICO. !! GRACIAS!!

(Translated by Google) Excellent, always very friendly all (Original) Excelente, siempre muy amables todos

(Translated by Google) Good service (Original) Buen servicio

(Translated by Google) Excellent coffee and friendly service. Open at 6am !! OMG !! (Original) Excelente café y servicio amable.abren a las 6am !! OMG!!

(Translated by Google) Hyper expensive (Original) Hiper caro

(Translated by Google) Cleaning, attention and exquisite menu, check it out (Original) Limpieza,atencion y exquisito menu ,compruebenlo

(Translated by Google) It is good coffee, quiet dessert (Original) Es buen cafe postre tranquilo

(Translated by Google) Very kind guys and girls and very nice place (Original) Muy amables los chicos y chicas y muy agradable lugar

(Translated by Google) Good to study (Original) Bueno para estudiar

(Translated by Google) Clean place. The staff was very quick on this visit. The good place to go chat for a while and go with a coffee. (Original) Lugar limpio. El personal fue muy rápido en esta visita. El lugar bueno para ir a charlar un rato y acompañarlo de un café.

(Translated by Google) Excellent place to organize your day. (Original) Excelente lugar para organizar tu día.

(Translated by Google) Very friendly, and very good service. (Original) Muy amables, y muy buen servicio.

(Translated by Google) The service is always excellent (Original) Siempre es excelente el servicio

(Translated by Google) Rich drinks and the price of other similar orders. The red velvet is delicious. It has much less affordable. Very good service and very fast, including the drive thru. It has star system (points) with good benefits. Has good promotions at the least Starbucks Rewards customer that comes in the mail. Recommendable. (Original) Las bebidas muy ricas y al precio de otros giros parecidos. El red velvet está delicioso. No tiene precios módicos ni mucho menos. Muy buena atención y muy rápida, incluyendo el drive thru. Tiene sistema de estrellas (puntos) con buenos beneficios. Tiene buenas promociones, al menos a los clientes Starbucks Rewards que les llega por correo. Recomendable.

(Translated by Google) It is the Starbucks with the best service in Merida. The staff was very friendly and helpful (Original) Es el Starbucks con mejor servicio en Mérida. La atención del personal es excelente

Expensive and don't take debit cards.

I have nothing bad to say about the employees and/or customer service but The a/c is almost nonexistent here. If you wanna escape the Merida heat and humidity while you drink your coffee and do whatever else you wanna do there, this is NOT the place for you. Worst Starbucks temperature I’ve ever experienced. I will NEVER go back.

Lovely place. Good service. I have one request from the management which is to source biodegradable or paper straws. The use of plastic straws in plastic packaging bothered me and I’m sure will bother others. Otherwise excellent. Thank you.

(Translated by Google) I love the variety of coffees and drinks 😋 (Original) Me encanta la variedad de cafés y bebidas 😋

Good visit.

The best coffee and the fastest service with a smile.

Starbucks es starbucks

Nice shop, very trendy, clean

Little fresh food, dirty, unorganised etc.. Worst one I've seen so far.

I like the space for work and coffee is alright

Coffe

It’s a Starbucks....

Muy organizados con la contingencia

(Translated by Google) Friendly, cordial treatment and prompt service (Original) Trato amable, cordial y rápido servicio

😉

(Translated by Google) Fabulous place for meetings (Original) Fabuloso lugar para hacer reuniones

(Translated by Google) Very good place, good attention. (Original) Muy buen lugar, buena atencion.

(Translated by Google) Good coffee but very high prices (Original) Buen café pero precios muy elevados

(Translated by Google) They change baristas and they screwed up (Original) Cambian de baristas y se jodio la cosa

(Translated by Google) Nice place (Original) Lugar agradable

(Translated by Google) Very rich and pleasant ❤️ (Original) Muy rico y agradable ❤️

Standard fare. Great service!

(Translated by Google) Excellent place (Original) Exelente lugar

(Translated by Google) This place they serve quickly, also the team that had to deliver my service showed the empathy with which they strive day by day. I am more than satisfied. (Original) Este local atienen rápido, además el equipo que le tocó entregarme mi servicio se notaba la empatía con la que se esfuerzan día con día. Me quedo más que satisfecho.

(Translated by Google) They never give me the drink I order, they always give me what they want! Bad service at this branch! (Original) Nunca me entregan la bebida que ordeno, siempre me dan lo que quieren! Mal servicio en esta sucursal!

Great flavor, same expensive prices

(Translated by Google) I really like the coffee in this place and the attention of the boys is great ... thanks !! (Original) Me gusta mucho el café de este lugar y la atención de los chicos es genial... gracias!!

(Translated by Google) Excellent (Original) Excelente

(Translated by Google) Excellent place (Original) Exelente lugar

(Translated by Google) The place is quite quiet compared to others. Quality and service as in all. The only bad thing is that there are people who think it is very "nice" putting their feet up on the armchairs and exposing everyone to their smells. (Original) El lugar es bastante tranquilo comparado con otros. Calidad y servicio como en todos. Lo único malo es que hay gente que cree que es muy "nice" subiendo los pies a los sillones y exponiendo a todos a sus olores.

Super fast service in the drive thru!