Beautiful and clean hotel but poor service. Check in was at 3pm, we arrived at 7pm and got checked in to our two rooms. One room was left dirty, literally never cleaned from the previous guest. When brought to managements attention they said they would come check to verify. After confirmation that it was indeed dirty they were too focused on “how it happened” and not how they were going to fix the problem. We ended up with a clean room around 9pm. I’m grateful they cleaned the room. However, I do feel they should’ve offered a discount and I shouldn’t have had to ask. Overall I’d stay there again, it was a great location for travelers getting on a cruise.

My family stayed at this hotel for three nights. We really liked that the room had a large fridge, microwave, sink, dishwasher, and enough room for a family. The hotel was also clean and the pool was a good temperature. There only downside is that there is no room cleaning unless requested. If you need a bigger room without the need for room service every day, this hotel is a good option.

This was the worst way to begin a vacation. We picked this hotel because of its proximity to the cruise port. We arrived early at 1:15 pm to leave our bags and go eat lunch. Our name was put on a list, but we weren’t sure why. We found out later that there was a housekeeping issue, and they were keeping track of incoming parties on a piece of paper. We ended up waiting until 5:30 pm (2.5 hours after checkin time) to get keys to our room with no transportation and nowhere to go. Even getting our name on a list at 1:15 didn’t help us as we were the last party sitting in the lobby when we received our keys. This issue was handled horribly, front desk staff was rude to us upon follow up, and no remedies were made because the manager wasn’t there to approve them. A manager should have absolutely been on-site for such a major housekeeping and guest check-in issue. We had originally reserved a room for the last day of our trip as well, and we ended up canceling it to avoid a repeat experience.

Our room had an unpleasant smell that did not dissipate even after the air was turned down and spritzing with fragrance. The room was also run down in comparison to how nice the lobby and pool area were. The staff were pleasant but not particularly friendly. I mentioned the odor but did not complain. I realize the industry is having a hard time finding people to work and the individuals that are coming in are likely over worked. The lobby, breakfast and pool area were very nice. If you are staying there prior to a cruise and are super particular about a clean room and updated bathroom I would look at another hotel. If you want a lovely outdoor experience and continental breakfast with your family this is a nice choice.

Home2 Suites are always nice, usually a safe bet. But for some reason the people that work at this one, they just don’t care anymore. We stayed for Mon-Fri. By Wed morning I asked them to clean the room, they said they could accommodate me for Thursday. On Thursday morning I reminded the front desk. And again at lunch. Well they never came to clean. They claim they “forgot to put it in the system”. Even though I asked several times. Then by Thursday I was all out of shower gel. I called the front desk to please bring some up (it’s on a dispenser on the wall). It never came. They just don’t care anymore about the guest. I suggest you stay somewhere else.

Room ready more than 2 hours after check in and was dirty as well as missing linens on one of the beds. Customer service not responsive either. Complimentary breakfast was barely stocked. Too bad because such a great location for Port Canaveral and could be good accommodations. NOT RECOMMENDED!!

Class act all the way around! Rooms nice and spacious, employees super nice, and it was close to the port we were using for our cruise! The pool was nice, and Robert, our bartender, was just who you would love to have attending to your drinks. Oh, and I forgot to mention how quiet it was!

Perfect location for the Cruise Port! This place was very nice and clean. Beds were comfy. Needed extra pillows, they were brought to room within 30 mins or less. Breakfast was typical hotel breakfast, but it got us by until we got on cruise.

Really wish I could give a better rating. The hotel was very nice in a good location. The weather was not the best but they definitely accommodated everybody with having outside drinking area. The breakfast was very good. Great choices between the two locations. The only downfall was we paid a decent amount of money for a room with a pull out bed. It was quite disappointing that when we asked for the bed to be made, we were handed a package of sheets and said we could make it ourselves. Sort of like we were in a college dorm. Definitely should be a little more consideration for the customer

Never again. Our reservation clearly had two adults and two kids staying. There were no blankets, pillows, or sheets for the foldout provided. I had to go down to the front desk to get these items. There was barely any soap or shampoo in the bathroom (just the tiniest of travel size provided). My daughter woke up with strange bites on her legs the next morning. For what I paid for this room this type of service I consider unacceptable. They also hit me with a $10 charge which I still don't know what it was for as they never sent me a receipt like they said they would. The only good thing about this place was the location.

The worst service from the front desk you could ever imagine! Please stay away if possible. I was assigned a room right next to elevator and thus seeking to switch another room due to the noise. The front desk staff Allie was a completely nightmare - she was rude and refused to help at all. I asked if I could take a video or voice message to keep as a evidence when contacting the supervisor the next day (supervisor was not on duty at 8 pm when I checked in) and Allie refused to authorize me to do so. I put away my phone immediately without taking any video or voice messages. I contacted the supervisor the following three days with multiple calls and email and she did not respond me until 6 days later. Her email response blamed me for all the faults that her staffs was threaten because I asked to take a video. It was COMPLETELY Ridiculous and ironic. I was polite and asked for the permission, and now the supervisor (her name is Jessica) accused me for threatening her staff!!! I cried when talking to Allie due to her rudeness and I was not able to sleep half of the night due to noise, and now I am treating so unfairly from both Allie and Jessica! Please avoid this place and if you ever run into any issue, be prepared to take all the blame because that’s what I am experiencing right now. I am feeling discriminated and treated horribly by the staffs here. I will fight to protect my right and I am not giving up.

The hotel accommodations itself was great. Nice clean rooms, plenty of space, convenient to the port, breakfast was decent. I left my personal pillow in the room. Yes, I am human, and make mistakes. I called the hotel in less than an hour after checking out, to inform the customer service person that I had left my pillow and described it completely, to let him know that it could not be confused with one of the hotel pillows. The person seemed unconcerned that it would not be found and said he could hold it until Monday when we got back off our cruise. Arriving back at the hotel directly from the cruise ship, I was greeted by hotel staff, who when was made aware of my situation, firstly asked did I get the name of who I talked to, which I had not because he seemed like it was no big deal. She goes to the back and comes back empty handed and said they did not have my pillow. I asked where it was and she responded "I dont know". I remained calm and asked how it was possible that a pillow that was clearly not a hotel pillow could up and disappear in an hour of me checking out. Again all she had to say was "I dont know". The "I dont care" was unspoken, but clearly in the attitude of her unwillingness to help get to the bottom of the problem. What has come of basic customer service and basic caring for people? I am aware it is only a pillow, that is not the point. The point is the lack of concern and care from people in a service industry. Not acceptable.

A great stay, especially if you're getting ready to cruise out. The next day. The patio and pool area is super nice. It gets you into the mood for cruising.

Great customer service and breakfast! Disappointed in the room as the sofa had candy in it and what appeared to body fluid blood on the mattress. No blankets, pillows or sheets. Room could use a dusting!

This was OK, not the best. The shower floor was still dirty 🤮. The bathroom sink was clogged. We were only here for one night before our cruise thank goodness.