Circles of Care image

Circles of Care

Mental health service Psychiatric hospital

😠 I stayed at COC 2 years ago for about 4 days and still have recurring nightmares from being here. I voluntarily signed myself in and was then told they would Baker Act me if I tried to leave. They did not provide me a pillow and when asked they said they "ran out"....for the entire 4 days I was ther... People often mention told, kids, time, staff, blood, room, nurses, call, people, days,


Address

400 E Sheridan Rd, Melbourne, FL 32901, United States

Website

www.circlesofcare.org

Contact

+1 321-722-5200

Rating on Google Maps

1.70 (105 reviews)

Open on Google Maps

Working Hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: told (22) kids (18) time (15) staff (12) blood (10) room (10) nurses (10) call (9) people (9) days (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Alyssa A. 1 year ago on Google
    I stayed at COC 2 years ago for about 4 days and still have recurring nightmares from being here. I voluntarily signed myself in and was then told they would Baker Act me if I tried to leave. They did not provide me a pillow and when asked they said they "ran out"....for the entire 4 days I was there. Woke me up in the middle of the night to draw blood, and proceeded to fail numerous times because I was too dehydrated and refused to give me water. Second time they tried to get blood, they used the same needle to poke my arm and hand. By the time they actually got blood, I was covered in dark black, blue, and red bruises which concerned other patients. Staff just rolled their eyes. Was supposed to be released on day 3 and was kept an extra day and was provided no reason. We went outside 1 day and it was for 20 mins. I could go on but that would turn this into a book. Long story short, DO NOT take your loved ones here. They do not care, the "caretakers" have no experience, and they have no empathy for anyone who is admitted.
    11 people found this review helpful 👍

  • 1/5 Jim B. 2 years ago on Google
    The intake person spoke with us when we took our son to the intake door. She said the intake process would take 2 hours and that he would be able to call us. 30 minutes later, he called and said the would not be admitting him. They put him out on a bench outside to sit by himself, without a cell phone, no money, and waiting alone until we could turn around and go back to pick him up. Very scary for a person experiencing a mental health crisis. It was most definitely a psychiatric emergency. What a way to treat someone.
    11 people found this review helpful 👍

  • 1/5 oh 2 years ago on Google
    This place is absolutely terrible. I was sent there for suicidal problems, and the man who interviewed me with personal questions kept saying I was a liar and I was only saying yes and no to certain things just to stay there longer. He told me that my entire future was ruining by going there and that I know nothing because I'm only a "child". The employees were verbally abusive and unloving, their methods of monitoring child behavior for special needs kids is by locking them in a room and telling them they can't see anyone because they're a risk to humanity. Sure, some may be actually a risk to others there, but some aren't. I'm an autistic individual, and got very scared when I was in the bathroom and heard loud banging from a room nextdoor. I ran out crying and an employee starting laughing at me. Many of the kids I met there were actually nice and loving, they warned me about certain things the staff did to manipulate the patients. One being, them lying about the kids never leaving if they didn't take their blood. Multiple kids then showed me their arms from which their blood was taken and it was terribly bruised. They asked to take my blood and I said no, they used the same lie I was warned about. After my second time being there, only for one night, my parents were overcharged due to the employees claiming I used 8 toothbrushes, I never even got one. They also claimed many other things but I don't remember the specifics. This place is a living hell.
    11 people found this review helpful 👍

  • 3/5 Brian M. 2 years ago on Google
    I had a good experience. There was decent nurses working there -who seemed to truly care. There are good people on the staff who led the groups. I got the help I needed and received good, decent recommendations on where to go for next steps in the life saving journey-which were limited but hopefully some day that will be broadened. This place helps a lot of people as best as they can.
    9 people found this review helpful 👍

  • 1/5 Mark a. 2 years ago on Google
    If I could give a minus 5 star I would!!! I had a family member in need of their services and talked to them THREE times BEFORE driving an hour and a half to take them there and was told they had openings. Called RIGHT before I left and told them was on our way. When we arrived we were told they had no availability To help. Family member really wanted help and said they would sit there until they had a bed for them. after 2 hours someone came out and told them they could not stay there for more than an hour and if they didn't leave they would call the police. Had to turn around and make the trip for the second time in the same day. Absolutely worthless place. IF YOU ARE IN NEED OF HELP LOOK ELSEWHERE!!! Because you won't get it here.
    9 people found this review helpful 👍

  • 1/5 Mia S. 2 years ago on Google
    Terrifying experience. Took 5 hours to get admitted. Got into a room at 1am after arriving at 8pm the night before. Was taken to a room with a plastic bed with a plastic pillow and blanket thrown across the “bed”. Got woken up at 6am the same day to get blood taken. I told the nurses that the hospital I had been to only a week before said that I did not need blood work as I had gotten it done already within the past two months. Also told them that I was prone to passing out and was not entirely comfortable getting it taken but they said it was necessary so I gave in. After taking my blood, I ended up passing out and once I was woken up, started throwing up. Once the whole ordeal was over, the nurses said that if they knew I’d react this way they wouldn’t have done it. I was sent back to my room alone, shaking and crying Not one nurse tried to help or console me. I was woken up later at 8am again and learned very quickly from other patients that they do nothing for you except for let you watch movies or sleep. I asked the nurses to let me call my mom since I was told at the office I could call her whenever I wanted but was told that I could not contact her until 7-8pm that night. 6:30pm rolls around and I was so done at that point that I asked the nurses if I could call my mom and asked how long I could speak to her. They told me 5 minutes. I went back to my room starting to cry and hyperventilate. 15 minutes later I came back to the nurses begging to speak to my mom with no questions as to why I was crying except from the janitor. The nurses gave in and let me talk to my mom and then I learned that the nurses or social worker had not informed my mom that I had gotten my blood taken or that I had passed out that morning. As I was crying to my mom on the phone to get me out, the nurse kept threatening to take the phone away if I did not stop crying. I ended the call and once again went to my room shaking and crying with no nurse checking on me once. Thankfully, my mom convinced the social worker to let me out the next morning even after the nurses continued to tell her that wouldn’t be possible. This place truly made my mental state worse and the staff did absolutely nothing to help calm any situation down. Most nurses were in their early 20’s which makes me think they are hiring the most unqualified employees to be dealing with teens and kids in crisis. Other things happened as well during the day but please avoid this place at all costs with rude, unhelpful and lying staff.
    8 people found this review helpful 👍

  • 1/5 William R. 3 months ago on Google • 35 reviews New
    I can't believe this place. How do the people that work there sleep at night? The place is filthy. The people don't get enough to eat. No towels. No blankets sheets or pillow cases. The techs don't want to help anyone. Three days without seeing a Dr. Discharged without seeing a Dr. No treatment at all. The state should close this place down. This is a disgrace completely. The whole system should be ashamed of themselves. The health depth isn't doing their job watching over this place.so many violations its unreal. No one deserves to be sent for fake treatment there. They will be reported to every place I can think of that should been watching over them
    2 people found this review helpful 👍

  • 1/5 1816cathouse 1 year ago on Google • 7 reviews
    Be careful when you check in - and have 2 persons CAREFULLY inventory your items. On the eve of 12/5 at about 6PM~ I unfortunately was admitted and not all of my personal possessions were inventoried. Thus, $200~ of cash, all my loose change and my bankcard that my caretaker carefully placed into my wallet, and I remember seeing before admission were all missing when I was discharged 18~ hours later. None of those items were listed on my inventory either. (I was not of "sound mind" when the inventory was done so I have no idea what was actually inventoried but, my financial possessions were not!) Interesting that the bankcard was used online for a Home Depot transaction for $12 at 11pm that SAME evening and again the next day for BEABA for $392. Luckily my bank declined the latter transaction. When I notified staff at my discharge, nothing was really done, I was given a form to fill out and told "time to leave". I've left messages for the Facility manager, Head Nurse, et all but, no one seems very concerned or caring. I'll file a police report in hope a detective might take on the case but, I'm doubtful any follow-up will be fruitful. Take as little as possible with you if you are being admitted to this facility and have a 2 person inventory done! No exceptions.
    6 people found this review helpful 👍

  • 1/5 yeahitsgrace 1 year ago on Google • 4 reviews
    My sister was put here even though it was unnecessary for her to be. There are swastikas engraved on the walls in her room, she was not given a pillow, her pajama pants were given to another patient, and there are no clocks anywhere. Not knowing the time is psychological torture and can cause temporal disorientation, and it is a form of military interrogation. There are children in this place. My sister will be traumatized and instead of being helped, she will instead talk about this experience when she is in real therapy. This place should not be allowed to run, they do not treat their patients how they should be treated.
    4 people found this review helpful 👍

  • 1/5 Kimber E. 1 year ago on Google
    They took 1 look at my 6 year old who has severe mental health and behavioral health issues called his cute and told me to take him home and be a better parent after he tried to kill his 5 month old sibling. I wasn't also allowed a assessment and she pretty much made me tell her what was wrong with him when we where outside in front of strangers violating mine and my child's right to privacy.
    4 people found this review helpful 👍

  • 1/5 Zoey G. 1 year ago on Google
    this place doesn't even deserve one star. The workers treat the kids horrible and they make the kids feel worse. The food they have is so bad some of the kids starved. This place makes the kids feel worse and from my experience we got yelled at cussed at and treated horrible this place needs to go they make kids even more suicidal. Stop taking your kids here.
    4 people found this review helpful 👍

  • 5/5 Kt S. 1 year ago on Google
    After reading all these reviews I am anxious that this is where Palm pointe placed my son because they had no available bed. I am going to say to start off with someone put my number incorrectly in his chart. A nurse had told me she had called and it went directly to voice-mail, I was thinking than why wasn't a message left. So I called the nurse's station to ask for her to tell me what number she had on record and it was incorrect. God, I pray over my son and hope he doesn't come home as hopeless as when he went in..I am very concerned after going through a handful of these reviews. They have been very kind everytime I have called up there.
    3 people found this review helpful 👍

  • 1/5 First B. 1 year ago on Google
    INTAKE PERSONNEL-ASHLEY and Her DIRECTOR HEATHER should be FIRED IMMEDIATELY! I am currently reporting them to the department of Health,AHCA,CMS, Florida child welfare,DCF and any other child disability representative agencies I can find. They are breaking the law while emotionally abusing children and the elderly. ASHLEY IS AN EVIL PERSON THAT ENJOYS EMOTIONALLY TAKING ADVANTAGE OF CHILDREN IN NEED OF MEDICAL ATTENTION. SHE LAUGHED AND MADE NASTY REMARKS ABOUT ME AND MY FAMILY WHILE OUR CHILD WAS IN EMOTIONAL DISTRESS.. This has to stop! NEVER TAKE YOUR LOVED ONE HERE…ESPECIALLY A CHILD! If you have to deal with ASHLEY OR HEATHER GO TO ANOTHER FACILITY. I hated even giving this place one star. I will do Everything I can to get this information in the right hands.
    3 people found this review helpful 👍

  • 1/5 Jadis 9. 1 year ago on Google
    Terrible and terrifying I am traumatized and shaking after this I was having a panic attack and they didn’t even care they all just sat there and talked the whole time I couldn’t breathe this was just awful!!!! The food was disgusting beds were extremely uncomfortable I hit my head on them DONT send your child here it is absolutely disgusting!!!!
    2 people found this review helpful 👍

  • 1/5 Patty S. 1 year ago on Google
    My daughter was taken here and she has tried to call me and when I call back to talk to her they will not let me talk to her. Staff if very rude and unprofessional. God help his children who were placed in this facility. We will continue to pray for are daughter. Don’t let anyone place your love ones here. God only know what is happening to her.
    2 people found this review helpful 👍

  • 1/5 Jenny M. 2 years ago on Google
    The psychologist was horrible. She had no idea what she was doing. The food is horrible, they don’t even have their own kitchen. You can’t even leave the unit. They do have group therapy, but it’s in the same area where you eat. I recommend going to Palm Point Behavioral Health in Titusville, an hour away from their.
    2 people found this review helpful 👍

  • 1/5 Adrianna H. 1 year ago on Google
    I hate the place so much and me and all my friends that have been there agree it made me feel like I was actually mental the staff was nice but I hate the bed it is so uncomfortable the pillow is so uncomfortable too I hate it there ts so sad being there I couldn't stand it.
    1 person found this review helpful 👍

  • 1/5 Juan I. 2 months ago on Google • 3 reviews New
    Circle of Care which is at Sheridan. I have to start by saying that this place is depressing. The front office is nice, but when they take them to a site called Intake Service OMG it is something else. That place is dark, it has no natural light, super depressing. If people with different mental problems go there, I think they should make the place nice inside so that the stay is not so hard for those who are there. The staff are very friendly, but there is always one who doesn't care about the person's situation and makes fun. Breakfasts and meals a disaster. When I went to visit I was literally shocked. When I left that place I started to cry just thinking about how the people who are there feel inside. I don't understand the purpose of that place because from what I could see it DOES NOT help, you get more depressed.

  • 5/5 Christopher R. 1 year ago on Google
    I got baker acted into this wonderful grippy sock vacation, 10 out of 5 would recommend this free vacation to any teen like myself

  • 5/5 Buddy M. 1 year ago on Google
    This place was the start of a wonderful journey. I'm confident the negative reviews are from people who have not surrendered to the program of recovery.

  • 1/5 R M. 7 months ago on Google • 1 review
    I wish I could put zero stars. I was wrongfully sent to Circles of Care in February of 2023. While there, I was not provided with the basic necessities like a pillow because they said it was “a safety hazard.” When it was brought up to staff while leaving they tried to say I was lying and asked for a pillow case. There were many inappropriate drawings on the walls of the bedrooms. I asked to speak with the doctor and I was told to wait my turn, the day went on and I never spoke to anyone. I was given the wrong dose of my medicine, and even though I told them I take my medicine at night, they gave it to me in the morning. The three days I was there we practically did nothing. It was only on the last day that we did group therapy. The rest of the time including the last day we mostly watched movies. We went outside once in the time I was there. The workers told us we could go back out, but it never happened. The food was horrible and some people would sneak snacks because they were so hungry. We were told not to make friends, but in group meetings workers would tell us how happy they were we were making friends. There were three bathrooms, only one during the day to use, and only two you could use to shower, for all patients in that area. When it was time to sleep it was extremely hard because of how cold it was, and in the room I was in they would not turn off the lights. Every morning we would wash our hands before breakfast, and one morning some already had because they had gone to the bathroom, but were threatened by the workers saying they wouldn’t get breakfast if they didn’t wash their hands again. There was one analog clock behind the counter, and some younger kids couldn’t read it, and the workers refused to tell them the time. I do not believe I was provided help while I was there, if anything, I felt worse after.
    5 people found this review helpful 👍

  • 1/5 tabetha 10 months ago on Google • 1 review
    Do NOT send your kids here. They treat their patients horribly. Most kids were not given pillows and had to sleep on hard mats. The walls are covered in nasty drawings and words. I was not able to call my mom during a panic attack. They do not have any empathy neither do they have the patience to deal with mentally ill kids.
    4 people found this review helpful 👍

  • 1/5 Berry 10 months ago on Google • 2 reviews
    If zero stars was an option, this place would win a gold medal. Words cannot describe how horrible this place is. I was a voluntary because I wanted to receive help. I was misinformed and was told that I could leave in 2 days. Left in 4. I didn’t get admitted until 5 hours after. No pillow, except a blanket that I had to unfold because the workers refused to give me my sweater. They told me that I had a choice to take meds or to not, then Coerced me and pressured me into taking medications and told me that my mom consented even though she didn’t. Then gaslighted me and told my mom that they never coerced me. Rude staff. Food is disgusting. Staff let kids bully other kids and joined in. Left us in “quiet time” for over 2 hours and caused us to miss snack time. No water in rooms. Didn’t have a bowel movement until I got home. Had no knowledge of the time which is horrible. I had to stare at the wall for hours and sneak crackers into my room because I was so hungry. Only help I received was on the last day from Danny who is an inpatient psychologist. Despite there being 3 bathrooms we were only able to use 1. They basically starve you and deprive you of your needs. They forgot a diabetic girls lunch and it took them hours for her to eat. A bunch of lazy, no good, USELESS staff members. Not allowed to stay in contact with the friends you make or you get threatened. For the love of GOD, if you value your child’s sanity, DO NOT send them here. I still haven’t readjusted and everything feels like a horrible fever dream. Please don’t bring your kids here, the staff are not qualified. It was a literal dungeon. You will have PTSD.
    4 people found this review helpful 👍

  • 1/5 Sam J. 3 months ago on Google • 2 reviews New
    Well I was there four years ago I got along with some of the employees I wasn’t well at the time they didn’t help me at all man 😭 don’t bring your child over there it’s disgusting.
    1 person found this review helpful 👍

  • 1/5 Gianna 2 months ago on Google • 2 reviews New
    was not on medication for withdrawals. just sleeping meds. only fed 1 meal out of the total 4 days attended. said i was”woken up” clearly wasn’t. just because i answer doesn’t mean i’m awake. i sleep talk. was not seen standing out of bed. one make shift ah dinner. disappointing. lived off their supply of oranges i was luckily enough to have had available in public fridge.

  • 1/5 Connor P. 2 months ago on Google • 1 review New
    I nearly died while I was here during my freshman year for issues with depression and at one point I completely dehydrated myself and went 2 days without food and water and the worst part none of the staff cared one bit if I stayed an extra day I would’ve died sense most people die after 3 days without water.


Call +1 321-722-5200 Open on Google Maps

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