1/5 Justin M. 2 years ago on Google
Changing
my
5
Star
review.
They
messed
up
our
order.
I
went
back
to
get
my
drink
replaced
and
received
poor
customer
service.
Kaylee
arrogantly
introduced
herself
as
the
manager
and
was
rude.
The
mistake
was
only
$.75
but
instead
of
fixing
my
drink
she
chose
to
refund
the
money.
The
biggest
shock
was
when
I
said
we
would
not
be
back.
Kaylee
the
'manager'
said
"Good!
That's
better."
As
we
walked
out
of
the
store
she
was
still
loudly
announcing
to
all
the
customers
that
she
didn't
care
if
I
posted
a
poor
Google
review.
So
here
it
is.
I
would
be
glad
to
give
the
complete
story
to
the
owners.
The
amount
refunded
was
incorrect,
she
subtracted
the
Perks
even
though
that
was
legitimate
for
one
of
the
other
drinks.
Wells
Fargo
investigated
and
refunded
the
correct
amount.
And
I
may
as
well
mention
that
they
were
not
that
busy,
yet
nobody
was
sitting
down
because
the
floors,
tables,
and
chairs
were
filthy,
covered
in
trash
and
spills.
Update
after
Owner
response,
In
which
they
said
'in
the
interest
of
our
business
we
train
our
employees
to
charge
if
the
customer
forgot
to
order
a
topping'.
If
there
is
some
doubt
as
to
who
made
the
mistake,
because
the
customer
is
saying
"you
know
that
I
ordered
it,
you
even
repeated
it!",
you
should
sacrifice
the
<$.75
worth
of
boba
and
fix
the
drink.
The
manager's
stance
was
that
we
saw
the
screen,
so
it
was
our
fault,
but
she
would
not
hear
my
side.
I
ordered
Calomondrin
but
the
screen
said
Guava
Tea,
my
wife
ordered
Barley,
but
Kyle
changed
it
to
Olong
(because
you
don't
have
Barley
at
this
location),
however
the
screen
reads
Rising
Phoenix.
We
looked
at
the
screen,
we
said
it
doesn't
look
like
our
order,
he
called
over
another
worker
(the
girl
in
the
picture)
and
she
said
it
was
correct.
Kaylee
would
not
even
listen
to
me,
after
I
said
I
don't
think
I
should
have
to
pay
for
your
mistake,
I
would
rather
get
my
money
back.
She
was
mad
and
escalated
emotions
by
starting
the
refund
in
a
huff,
with
no
offer
to
avoid
the
refund.
She
accused
me
of
yelling,
but
that
is
not
true,
I
only
raised
my
voice
enough
to
be
heard
over
a
noisy
environment,
and
no
louder
than
she
was
talking.
You
can
see
that
we
frequent
your
business
since
the
weekend
you
opened.
We
were
there
for
the
Grand
Opening
and
Boba
day.
We
have
used
multiple
Perks
already.
I
tip
well
every
single
time,
sometimes
on
the
screen,
AND
a
dollar
in
the
jar.
Yet,
over
$.75
you
have
taught
your
employees
to
lose
a
customer.
This
should
not
happen
to
any
customer,
a
first
timer
nor
a
loyal
one.
I
will
not
give
you
any
more
of
my
business,
there
are
many
other
tea
houses
nearby
that
the
owners
train
the
employees
to
treat
their
customers
fairly.
Kaylee
and
Kyle
are
products
of
poor
training
and
a
unstable
work
environment,
fearing
irrational
management
to
the
extent
of
being
dishonest
to
their
supervisors
and
the
customers.
She
even
cheated
me
on
the
refund
'in
the
interest
of
the
business'.
Focus
on
the
interest
of
your
customers
or
there
will
be
no
business.
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