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  • 1/5 Jorge P. 2 years ago on Google
    Hated it! Worst place I've ever stayed at. If you can give a rating of zero stars we would. Where to start? The lady who attended us gave us an option to choose what room to get. She gave us the key to go look at 3 rooms to choose from. 2 out of the 3 rooms were occupied. Our room was horrible. The beds sheets were torn and had stains on them. The mini fridge they had did not work. All the wall outlets were worn out. The only one that worked well was the TV one. The walls in the room and restroom look horrible and stained. The restroom light bulb wasn't working well. It was flickering on and off for a bit. The shower did not have any hot running water. We noticed Cockroaches while we were watching TV. When we were getting ready for bed we noticed that the door lock was broken. We had to move the mini fridge and placed it in front of the door to make sure no one opened it. WE FELT SO UNSAFE. We left to do our things and whe we returned the door was opened and our lights were on. Somebody went in our room and left our door open. Luckily we took all our belongings with us when we left. We will never come back here again.
    7 people found this review helpful 👍

  • 1/5 Cally T. 1 year ago on Google
    Just horrible I cleaned all night and still didn't feel comfortable laying my head down. If anything they owe me a check for working.
    3 people found this review helpful 👍

  • 1/5 FeraliDile A. 2 years ago on Google
    Me and a few friends rented a room for 3 nights, we go out and hang out for a few hours and come back that our room key was not working and the front desk said they took out our stuff in our room and switched it?? Without telling us they did and now they don't even remember where they put it? This place is terrible, like other reviews said, it's got a bad bathroom, one of the mattresses was DUCKED TAPE and thank God for no roaches but everything about this hotel was terrible and sometimes it doesn't feel like a safe environment.
    3 people found this review helpful 👍

  • 1/5 Tammy T. 2 years ago on Google
    Totally outdated everything from doors not having trim to toilets almost falling sideways when you sit on it, ac barely tapped together, baseboards haven't been cleaned in what appears like years, sheets are yucky and dirty, floors haven't been cleaned properly in I don't know how long, walls filthy, so disgusted and for the price I could have stayed at motel 6 more comfortable. I'm in the hospitality cleaning of rooms and it so sub standard it's unreal. Only good thing about the place was the lady at the front desk was very pleasant and friendly and couscous and seemed to be overworked and underpaid. She deserves a raise to have to deal with all she probably has to deal with on a daily basis
    2 people found this review helpful 👍

  • 1/5 Ruby V. 2 years ago on Google
    Cleanliness of room was very poor. There were roaches. There was some kind of writing on the mirror. I would recommend this motel unless you are homeless and have no other choice. Notify staff of condition of room did nothing. Manager wantwdnto charge for the writing on mirror. They need to look back and who cleaned the room the day before. This hotel sucks. I would not stay here.
    2 people found this review helpful 👍

  • 1/5 Priscila W. 1 year ago on Google
    It was staffed by the rudest people ever and the rooms were not clean. The parking lot is dangerous and I still have not gotten my deposit sent back to me and now weird charges are coming up on my card. HIGLY UN RECCOMENDED MOTEL AND THEY HAVE AN INSECT PROBLEM.(roaches)
    1 person found this review helpful 👍

  • 3/5 Destynee K. 1 year ago on Google
    The toilet was clogged when we first arrived there was no chair just the bed to sit on and there was no breakfast there needs to be breakfast at every hotel for when you wake up so you can have a good morning and the toilet needs to work so you're able to be able to do your business peacefully and if not there should be a plunger for clogged toilets because when you call somebody to come unclog it for you no one shows up other than that it was nice and clean but another bad thing about it there are cockroaches crawling around I've seen about 15 of them and they're big so you know there's babies so first things first get rid of the roaches and then it'd probably be a better hotel
    1 person found this review helpful 👍

  • 1/5 M D (. 2 years ago on Google
    Terrible experience! No Towels when i entered the room. The AC wasn't blowing. TV had only 3 stations that showed static. A maintenance worker did come to the room and fix the AC and work on the TV for nearly an hour. He switched to another TV and cable cord! Not any better!! It's an old place that needs a major overhaul. Water wasn't warm . Reportedly, there was an issue with the hot water heater b4 i checked in.. Worst experience i can think of renting rooms!!
    1 person found this review helpful 👍

  • 1/5 Two S. 2 years ago on Google
    Checked inn she said the TV was blurry and would be changed out that afternoon. Still waiting 2 days later. Sink drain is leaking. Found out after putting a bag under the sink and later was soaked with drain water. Reported it two days ago. Still leaks. Roaches in the walls come out under the boards at night. Overall very nasty place. Walls show signs of water leaks which breed bug well. Someone upstairs from us is spitting down on lower sidewalk. Nice huh. It goes well with all the sunflower seed hulls that are dropped from above. Nice staff makes promises but never keeps them. When the paid week is up were out a here. Expect more reviews every 2 days. Have photos but can not post with phone.
    1 person found this review helpful 👍

  • 4/5 Shelli G. 1 year ago on Google
    UPDATE. Closing June 30th everybody out. Guessing full rehab/remodel. New manager is awesome. In just a Few days property is being taken better care of! No random people wandering around. Really entire team doing great job!!!

  • 1/5 Destiny D. 1 year ago on Google
    Absolutely terrible. Your run of the mill roach motel run by thieving staff. I checked in on Thanksgiving Day (11/25/21) and checked out 2/15/22. I checked out bc i was thrown out despite not having commited a crime, i wasnt even there. Throughout this time ive had water leaks, bugs, nasty room. The debit cards were down one day and I pay in cash with Freida to later find out i got a 100 dollar balance on the room bc i got a week but didnt pay in full when i know for a fact i withdrew the weekly rate and gave the cash to Freida. Watch out for Jose and Freida. Theyve been working together for a while and are in each others little schemes. Dont pay in cash no matter what, it may turn missing and youll end with a due balance at checkout with no idea. Keep your receipts keep track of everything you pay for. These people steal. The Mexican lady in the Infinity is really nice though. Shes absolutely amazing and if i ever returned id love to see new staff with HER in charge

  • 1/5 Caitlin P. 2 years ago on Google
    No stars very horrible room and conditions. Nasty dirty rooms. Rude workers. No blankets no comforters. Stained sheets moldy beds. Children found drugs directly in front off second floor room. Pool is not usable isn't filled. VERY VERY BAD EVERYTHING.

  • 1/5 Jennifer Y. 1 year ago on Google
    This place is the worst place I've stayed in. So many problems. First of all there was no bathroom light due to a missing lightbulb, the tan colored blanket had burn holes, cracked and peeling walls, old furniture, and limited channels on the TV. The only good thing was the delicious Mexican restaurant that was next door. Never again will I ever stay here.

  • 1/5 Yesenia V. 2 years ago on Google
    Avoid this place if you can. We checked in Friday 3/25 for a single pet friendly room as we had not been able to go elsewhere last minute. The room was dirty. Bedsheets dirty, window lock broken, shower dirty, room unsweetened and TV broken and room key didn't work. Rosa, the lady who checked us in was kind and actually cleaned up, she said we if need to check out earlier it would be no problem. so we decided to give it a chance. BIG MISTAKE. On 3/26 we decided to check out since we really did not feel comfortable and I went to the office about 8am and there was a blond lady working told us that no we needed to give 24hr notice. I then told her in that case i am notifying them we will not be staying for sunday and I asked to speak to Rosa or the manager who she told me was Jose and she wrote down on a note and said they will contact me. No one has reached out. We need towels and when I went down I spoke to another woman who said until 10am and nothing could be done by then. We finally got towels and just decided that since we could not check out with out getting charged the night then we for sure will not stay Sunday. We check out today 3/27 and the manager Frida said that since it was put in the system for 3 nights we are still getting charged for the 3rd night. I told her that I spoke to the other blond lady that we were not staying for Sunday I gave the 24hr notice so they should not be charging us. Said there was nothing noted on the account. She then noticed we had out pets and said that they were going to charge us extra and the penalty amount at that. We told her that we booked in with our pets and were charged for pet friendly. Stated didn't matter and will be charging us. This place will steal your money and try to steal more afterword. We regret even staying. Avoid like the plague.

  • 1/5 Eric Johnson (. 2 years ago on Google
    It was the worst hotel that I have ever stayed at. No toilet paper, no water in the pool, terrible reception on the TV, very dirty floors, No plug for the bathtub, Hairs everywhere, the girl checking me in took forever because she was busy talking to her friend on the phone, noisy parking lot outside of my room, grossly overcharged for the room, no phone in the room, beat up furniture, I should get a total refund. What a terrible nights stay. I would have never stayed there if I had not already pre paid through Priceline. Easily the worst hotel in Phoenix.


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