Celebrating New Year’s Eve is an exciting tradition for many people around the world. It is a time of joy, reflection, and spending quality moments with friends and family. Recently, my friends and I decided to welcome the new year by attending a New Year's Eve event at the Marriott Hotel in Addis Ababa, Ethiopia. We were filled with expectations for a fun and memorable night. However, our experience turned out to be quite different from what we had imagined. The entrance fee for the event was 6,000 Birr per person, which is approximately 47 USD. As there were four of us, we collectively paid around 24,000 Birr, or 188 USD. This amount is substantial, especially for young adults who often have limited budgets. Therefore, we anticipated a fantastic experience in return for our investment. Upon entering the event room, we were surprised to find only two chairs allowed per table. This restriction meant that we had to split up and sit at different tables, with one of us in front and the others at the back. After settling down, we placed our orders for food and drinks. We were hopeful that the service would meet our expectations, especially given the amount we had paid. Unfortunately, the situation deteriorated when the staff became rude and unhelpful. They informed us that they wanted to give our table to other customers, which felt disrespectful and inconsiderate. It was disheartening to be treated this way, especially on a special occasion meant for celebration. Feeling frustrated by the staff's attitude and the overall treatment we received, we made the difficult decision to leave early. Our night, which was supposed to be a joyous celebration, ended up being a disappointing experience. It was a reminder that sometimes, even when we invest money expecting value, the overall experience can be greatly influenced by customer service. It is our hope that future guests will have better experiences, as everyone deserves to celebrate special occasions joyfully and without unnecessary stress.

We had such an amazing experience and stay at the hotel. The rooms were always thoroughly cleaned, the staff is amazing. The overall service was amazing. Everyone was so kind and friendly. I would love to experience such an amazing service over and again. Bravo 👏 ❤️ Everything was EXCELLENT!!!👌

The staff at this hotel and the attached restaurant were some of the kindest people I've ever met in the service industry. I was not feeling well, and they were so attentive and caring to make me feel as comfortable as possible. I would want each of them to know just how much I appreciated their compassion.

I stayed in the hotel for 12 days. Very spacious and good facilities. It’s a great for short and long term stay. Breakfast is great with very good price, and the staff are super friendly and helpful. I really enjoyed the friendliness in the hotel! You can also do laundry by yourself for free, though the laundry room usually is busy. The only reason I didn’t give five stars is the points collected are soooo small. In totally, I only got less than 5000 points for 12 nights. Maybe this could be a reason people choose nearby Hyatt regency instead….

The staffs are friendly and approachable. The room was spacious and amenities are best. Thanks