There are lots of things to do to keep kids playing the entire time they're here. There was an area that was closed while we were there and it would have been nice to have it available. The party rooms are a nice size and the staff were good at assisting.

Great venue for kids and to host birthdays

We went to a birthday party here earlier today and the place is pretty ragged. Men’s room was filthy right when they opened so you know it’s not getting any better as the day goes on. Women’s bathroom was out of 2 sets of toilet paper, so you know no one is maintaining it. The floors were filthy, again right when opening, which just means poor maintenance. Couches are all torn up, many components of the experience (ropes, foam pieces) need updating and overall the place is hoopty. I will say the staff was quite friendly compared to their competitors on the West Bank. My kid had fun, so I guess that is all that matters??

Came in today to bring my little brother to jump. The attendant at the entrance didn't want the speak even after I said hello 3 times. She seemed like she didn't want to be at work throughout the whole process. I also didn't understand why if the advertised price for a 90 min jump is 22.dollars then why just for today (2/12) is it 29.45 without an explanation or being posted. Just seems weird to me but I paid it and he jumped. Lastly, for the price to have increased for the day, I couldn't for the life of me understand why all the attractions were not open. The place had plenty of staff present. This isn't the first time I've experienced this type of service with the company but I was hoping things would have changed over the years but I definitely won't be back.

Management here is amazing ! I have a membership for my baby, and the young lady who’s at the check in was not only very friendly and helpful but she was very patient! The young lady who’s at the concession stand was amazing as well and very helpful ! The general manager, made the experience for the kids even more enjoyable as well as a clear communicator! I stay on manhattan, and drive all the way over here because the staff is friendly and EVERYONE is always nice and respectful! The employees are always alert! We feel welcomed and appreciated EVERYTIME we come !

We've been a member for over 6 months. However, I feel that there should be more balls or foam in the first level of the toddler court area. The other side has more balls - so I'd like to see the same on both sides. My toddler enjoys flipping, and I'd hate to see the injury if she accidentally slips. Also, id like to see the other obstacles fixed - the rope needs to be replaced. It can easily pop while someone is on there. That's another area my kids enjoy. Thank you. My kids love it here nonetheless, which is why I faithfully pay the membership, but as a mom I can't help but to notice this.

Very fun, very clean, nice atmosphere, and ever since skyzone bought this location, (it was previously Sector 6 and DEFY) they've changed some of the attractions. Where it used to be just a bunch of simple jumping pads, they now have a slide and a slamball court! They've got food and drinks, (which I personally wouldn't buy due to the high pricing, but it's an option) And 5 or 6 party rooms. Overall experience is very enjoyable, there will be a line on busy days since people will be signing waivers and getting their wristbands. The overall experience is very enjoyable though.

visited with my daughter and 2 friends later got a recurring charge for a membership that I did not sign up for. When I tried to cancel online (was told I had to do everything online, even received an email from the membership services coordinator that stated that the membership team does not have phone lines) I had to call to get the member numbers to cancel on the website I then learned that the 3 children that were signed up were not even with me the day I visited (they were in school). I was also told that the employee that did the transaction was removed from working up front but have not been issued a refund.

Alot of fun things for the kids to do but unfortunately workers were walking around and talking to each other in stead of working the attalractions. So most of them were blocked off

False advertising and the manger was very rude and they still kept the sign up. They charge $21.99 and the sign says $20.99. She didn’t even fix the problem. I don’t recommend coming to this location.

Horrible birthday party assistant. The birthday girl's mom did everything. Had to go ask for things because they bought the pitchers but no cups, no cutlery, etc. The party assistant stayed outside of the room sitting on the bench (outside of the party room) or often was hard to find.. Even when it was time to cut the cake she only brought us the knife and immediately left. 🤦‍♀️ I would not recommend this place for a stress-free party experience.

We love this place. Never gets old. Spent all of my son's year 3 and 4 here. It's cheaper to get the monthly passes if you go more than once a month. Plus you can get discounts on food and events. The new upgrades are super cool. Can't wait until the next round!

My kid had a blast. They need to monitor the hand soap in the bathroom more because by 7 pm there's nothing or at least yesterday it was like that. They did have hand sanitizer on the desk within eye view when you came out of the bathroom.

Waited over 10 mins in line to get tickets because I was being ignored. Then ordered food and was told 10 Mins. Stood there for 20 mins waiting and watched as people got their food well after I ordered. The girls never asked me again if I needed help and said it was my job to tell them my food is ready. Yet every person of opposite color was getting skipped and ignored. Staff is rude and laughs at you when you make a complaint. Talk about you in front your face. Make fun of children with disabilities and then try to justify their actions by all huddling together saying the customer was in the wrong. I plan to be contacting ADA in regards to the discrimination I received at this place. Nothing but a bunch of teenagers with no training in customer service running around. They are racist and only want to help the people that are like them. I watched as myself and another lady of the same color be pushed to the side and ignored. It wasn't until I spoke up that they all started acting crazy and laughing at my concerns. Regional and corporate needs to be contacted. I plan to let my 100,000 followers know about this place and what they should avoid.

We hosted a birthday party here today and the organization, service, and the overall experience was awful. Check in took forever the lady was rude and not knowledgeable about anything party related, The establishment is filthy, I had to constantly ask for what was promised in the party package. We could not get napkins or forks. We ate cake with our hands, and off of the few napkins we could get. people who were not with our party were hanging out in the party room even after the worker was noticed nothing was done, Food was cold except one pizza, We were rushed after we waited forever to get assistance. Party room not available on time, drinks ordered not available and replaced with things my child did not want, I was told that was all that’s available today,No ADA accommodations. We waited to speak to a manager before leaving but after 45 minutes of waiting we left. I would not recommend having your child’s birthday at this location. I found a number for corporate and plan to call Monday morning. Update: manager called and stated she would have the Gm call me or email me within 30 mins.. it is now 5:30 pm and still no resolution.

This company is engaging in fraudulent practices. I visited in November and paid for two kids to jump for a couple of hours. The cashier took it upon herself to sign my children up for a membership without my authorization. This is fraud and I am taking legal action if the charges are not reversed and the membership inactivated. There are no numbers available for corporate office which is very sketchy. I will never visit this establishment and will tell everyone I know not to go here. I work too hard for my money and will not tolerate fraud against me. Sky zone will be hearing from my attorney.