needed grey mat wallpaper For YouTube studio build so needy to be able to view the paper on site Must admit the range selection and quality of products they tend to sell nowadays have much improved

Absolutely horrendous, the staff are rude the shop was a tip , stock and trolleys everywhere, staff were acting like we were in the way it was the middle of the day when there open!

Awful service. Stacks everywhere. Floor dirty. Staff uncaring when placing items on shelves. Prices left off items. Place looked very uncared for. Other customers like myself left without purchasing anything. Very sad. Used to be a nice shop.

Very poor customer service. Just asked where bail of straw is as shown on their Web site. Young lad pointed somewhere over there. Not kind reply you want. It's hard enough to find staff on floor to help and when you do reply...over there. Thought give it another go after not been in for a year. Sadly nothing changed. Stock everywhere. Floors so dirty. Had shopping went to till. Next thing I know girl left till and had just gone. So I just left shopping. Very poor service Floor needs cleaning H&s very poor stock every where.

Great products but a little like a jumble sale. When busy, there are no trollies available. Toilet are mostly always closed

Was in the erdington store on Saturday afternoon and it was horrendous. They were clearly doing moves and setting up more of there Xmas department but the way it was being managed was a nightmare. There was dangerous stacked pallets of stock everywhere, the clothing department which had obviously been moved have been thrown on the shelves and was a total mess. There was power cables across aisles that were a clear trip hazard, there was piles of stock dumped everywhere and rubbish. I work in retail in a very similar store and I know how difficult it can be doing big moves while the store is open but if we was to work in the same way we would be sacked. It was a danger to staff and customers. The store reminded me of a car boot sale.

Sat having a lovely sausage sandwich and cup of tea while I wait for my MOT to be complete, I was looking forward to a bacon sandwich, but she had no bacon. Lovely lady serving behind the counter ver friendly and professional

Thank you 100%. Wow the staff at this branch are amazing and deliver a can do, friendly customer experience. Praise to you Julia, Tasha and Melissa you have kept in touch to update me on a specific item. They are a credit to The Range brand and promote excellent customer experience. Well done all you are 100% customer focused. You have gone above and beyond and I appreciate your efforts you need to be recognised as bringing old school customer service back.

Online customer service didn't help with my issue of being over charged for an item. I emailed them and they asked first if I could contact the store, which I did but unfortunately they couldn't help as I was not able to go down to the store so I again emailed customer services explaining this and my email has been ignored. So many items on the shelves had either no pricing or wrong price and even wrong description. For this reason I wouldn't come back to the store as I might get overcharged again!

I went to your store 5th july, and was most disappointed. It was more like a warehouse than the store it once was. It was dirty, looked like it hadn't been swept for months! and boxes everywhere , you couldn't attempt to go up some of the aisles because of boxes stacked up ! It's an accident waiting to happen! Let's hope your store gets back to its former glory and people will enjoy the experience shopping there !

Lots of top quality products at very reasonable prices. Relaxed atmosphere to browse at your leisure. I didn't get the name of the young lady on the customer service desk. But she was a pure delight. Super friendly and excellent customer service.

Like the store as a brand but not overly thrilled about this store as of late. I needed to purchase 2 sets of champagne flutes as a gift, their was 2 sets left but the one set the packaging was destroyed and they wouldn't offer a discount on it. I've had to purchase new packaging for both sets so they match as 1 gift

I do love this shop for getting my art supplies but I have noticed their quality in products is very hit and miss. I have bought things very cheaply that have been amazing, and other things that have not been great. My son, who has autism, absolutely loves walking through the aisle when all the Christmas decorations are up, looking at the lights and the moving decor. It's a good shop to browse around.

Great shop, lots of exciting things to see and buy. Shop a bit untidy today. Lots of shelf stocking cages around. Won't stop me going again though. 😊

Great shop. Literally has everything you can think of and it’s all at a reasonable price. The place is a little bit cramped and some of the items did not have prices on there. Which was a bit annoying. But definitely a place to go and check out. Also has a little cafeteria you can sit down and enjoy some food too.

We use the range a lot as most of the items they sell are very good value! But the one thing myself and my husband really dislike is , we keep getting shocks off their Trolleys! And they are constant and painful: so we try to carry our shopping in our arms now which isn’t really good enough! Will keep going to b&m but not sure about using the baskets or Trolleys.

I'm really disappointed with this place. We went last night to pick up a table I had seen online but went upstairs and was horrified by the sight. It looked like a warehouse rather than a shop. It was an absolute mess everywhere. Staff was just walking around, not looking busy, and ignored customers. Rather rude, really. I couldn't get our pushchair around much of the shop either. We decided that it was too much effort to get around the mess to look at the table, so we are going to look elsewhere, maybe Dunelm. We did buy a small Christmas decoration, but when we went to pay the staff behind the tills were more bothered about finishing their conversation rather than serving us. Management has to improve things here.

A lovely lady in the Christmas decorations department attended our request and went out off her way to provide batteries to a product which was not on show after the example which purchased items but did not get young ladies name small dark hair twentys excellent standard of service

This place is like a Tardis. It It huge inside with 2 floors and a lift! I use a powerchair and found it fairly easy to get in and around apart from the furniture section upstairs where boxes had been left blocking the way. Some toy items had no prices on them and no labels or nothing on the shelf where they were so I didn't purchase several things I was interested in as I'm on a budget and had no clue as to price, and don't want to be embarrassed at the till. It was Saturday morning and the store was rammed, but there was such a wide selection of goods, I was impressed by that, but as I say, no staff on the shop floor to ask about prices, but it was super busy. Couldn't find a disabled parking space free so it was difficult to unload me safely in my chair from my wheelchair accessible vehicle as cars were impatient and trying to drive over my ramp. We tried further along the other retail units too but no luck. Overall it's a nice store with a wide variety of stock, but items need to have price tags or a price on the shelves, the plush toys especially.

Good stock, mostly everything in one store, curtains, canvas, mirror, decoration, kitchen stuff, DIY, furniture, lighting, art, and craft nearly everything

Variety, quality, quantity. Fantastic place to do a shop for trinkets, asseciories, paint, wallpaper. Fancy a change of room, change the asseciories for a reasonable price. Get Halloween and Christmas ready. I spent 2 hours looking round, and I spent more than I should , I'm ready for Halloween and Christmas. I have some great ideas for gifts on a budget. Highly recommend a look. Just be prepared to spend. You can not help yourself.

I'd give half a star or less if I could. I am horrified by my visit here. I was looking for some lovely little decorations for my house and came across TWO DIFFERENT little hanging mice and a hanging DEER PLAQUE. Whilst I was there I'd also got a few other items which were only a couple of pound so all in all I didn't spend a lot (So I thought anyway.....) I got to the till and was served by someone named Rose. When paying for my items I had a feeling something was off, the price came to £14.85 in total. I knew something was wrong, I tried checking the receipt (and at the time) all seemed ok (so stupidly yes....) I left the store and went home. When I got home I thought about it again and checked my receipt a 2nd time, this being when I realised I'd been OVERCHARGED! On the receipt was 2 body sprays, 2 bars of soap but THREE hanging MICE. I'd purchased TWO and those TWO were a DIFFERENT PRICE from the other. There was no mention of the DEER PLAQUE which was also a cheaper price than the hanging mice she'd put down on the receipt. So what she's done... She's scanned the same MOST EXPENSIVE item THREE times to charge me more and stupidly I was too late to notice her thieving and sly scheme she played. I checked online at the prices of the items I'd brought and I'm utterly disgusted that your staff member had done this. Below I've attached an image of my receipt and also the TWO MICE and the ONE DEER PLAQUE.

Great store for all your art and craft supplies. Their Christmas display is wonderful.

Visited the range to stock up on my winter pursuits. Jigs saws.colouring.gem art.drawing.everything I need under one roof.plenty of choice. Picked up a few ideas for future crafting.not to crowded plenty of space to browse. Covid restrictions in place but not intrusive.wheel chair friendly.lift or moving stairs to second floor. Not a long wait in queue. Plenty of car parking space.on site with other retailers you may like to visit.

Nice place to go and plenty of stock right across the board. Don't go regularly but when I do I know I can buy what I want. Good shop. Recommended.

Excellent customer service, all the staff where really helpfull. The girl even carry my item I brought cause it was heavy and I have back problems . Lovely shop some lovely things in thete and not bad prices.

Brilliant selection of items for a fantastic price. Good quality and fantastic designs for home decor items. I think on our visit we must have caught them on restock day as there was empty packaging all in the aisles and lots of staff blocking off rows with tape etc. Otherwise, definitely my go to home decor shop.

Very good store with excellent products & excellent prices. It was just a shame there was so much clutter on the floor, myself & my friend are disabled & she nearly fell over twice. More care needs to be taken over health & safety as lots of things were left all over the floors upstairs & downstairs. We stayed & had some lunch in the cafe & was served by a very miserable looking lady, she was probably having a bad day. But there was no customer service & we had to ask her three times for what we required for our lunch as she didn't seem to be listening.

Range u can't say a lot but yes the shop it self is brilliant Espically around Christmas time. The light tunnel is the place to bring the kids to press every button on the ornaments. On 2 levels lift or elevator. So wheelchair users & Stick users can get around with ease sorry also buggy, the main entrance to the shop is on level ground lots of parking disabled parking spaces dotted around the car park. Electric doors on entrance & exit to & from the store

Absolutely great place to shop supplying various items ranging from rugs, pictures, bedding, arts and craft, lighting, garden supplies. There is a coffee shop and toilet facilities. Pleasant staff. Ample parking.

They have almost everything that you can think off. Was after some Fridge organsiers they had a good selected and cheaper than Denelm Mill which is 3 shops down from them. Went pretty late so was not busy.

Excellent place for almost all household goods great 'range' of items plus the no quibble returns and exchanges policy is great I brought a Kensington tumbler with holder for the bathroom however the holder was missing, upon producing my receipt I was allowed to exchange for a new one this time with the wall mounted holder.

Love it accessible for elders n wheelchair users. Free parking available. Would love to go and buy again. Range have lots of variety for home essentials for everyday need. Price is really good too.

Great parking good selection great special offers friendly and helpful staff

Great visit to the store today. Halloween decorations in and also setting up of the Christmas decorations and it had a nice early Crimbo feeling. Bought a few items and I know where I'm coming to get all my decorations. Very friendly staff also.

I had an awful trip to the store. Me and my daughter said the same. I complained to a lady, who when I asked if she worked there. She said yes for her sins. She didn't have a uniform on. The Store was absolutely full of pallets of goods . We couldn't see any prices. The lady told me that the store was " Rife with COVID". We asked a young girl how much a rug was, and she said "we had to go back down to the customer service and ask them. My daughter is about to have back surgery. Then the poor girl in the cafe was on her own. It was a long wait for everyone who went in. She was having to work really hard. I'm glad you gave me the opportunity to give you this review. We are regularly at the Range. But I'm not really happy to go back again.

The Range is a brilliant place to shop. It has everything. Around this time of the year I like to look at the Christmas things.

I love this place. They have a wide variety of gift items, household items, arts and crafts, Christmas decorations etc. It's reasonably priced as well.

Not a very good one. Visited the store in Birmingham by the big Ford Dealership and the Pets at Home store. Everything in the craft section was a jumbled mess, nothing where it should be and nothing priced. In the kitchen department I wanted a few bits and pieces and a lot of things there were not priced either. I've been here 3 times now and each time it's got worse and worse for the above reason

Lots of things in here, mostly related to winter holidays but not only. Very nice design, fresh appearance, and,in my view can satisfying any taste. If is either toys, or Christmas, either home.decotations as paints , mirrors, metallic art and so on. For sure you find things you like. I always come here ( from Aston) as I find this shop always clean, tide and many designs to chose from.

Very good store, especially upstairs where the craftwork material is. Excellent solutions for little, useful presents and economical too! Do not ask for big qualities though. Excellent value for money!

I ordered a sofa In this store.paid in advance and we waited for the sofa for two weeks, after which the sofa was delivered not the one we ordered. We called the store and there they did not want to help us stated that we have to do IT OURSELVES. Return the sofa and then get a refund. After arguments, they agreed to replace the sofas with the right one. After three weeks it turned out that the Sofa as we ordered does not exist and does not provide it to us. A week after taking the sofa, we are still waiting for a refund. I went to the store to find out how I could file a complaint. I was informed that this is not a problem of the store but that I can send I'm an e-mail. No help, no apologies, everything on your own must be done with the mistake of one Lord who was probably in a hurry to get home and did not want to serve us properly.