Location is good. 4 minutes walking distance to 24 hour bus service from Ferry terminal. Breakfast was ok, had good choices. . But one jelly spread had mold. Staff was good, but when leaving the hotel lady on the front desk was kind of rude.

Place was clean, people were nice, bed was comfortable and all. My complaint? Overpriced for the quality of the place itself; why would staying 3 nights there cost me TWICE as much as my flight? The place isn't even fancy, just the bare minimum of what a hotel should be. Also the WiFi was abysmal, constantly disconnecting and lagging all day every day, it was infuriating. Although the people were nice, I can't see myself staying there again, because you'd expect a lot more when you're paying so much.

This is a terrible hotel do not stay here, our toilet was clogged and they refused to unclog it. Instead wanted us to use a bathroom in another room across the hall leaving our teenage daughters to have to leave our room anytime they needed to use the bathroom. It was a safety issue and they told me they had no plungers in the entire hotel the only one was in a locked closet. The person at the desk was useless and sat in the waiting room with his girlfriend all night. They offered a smoke filled room which was disgusting or use a bathroom in another room. I finally asked him to call the manager and they magically found a plunger and had me unclog the toilet myself while the guy at the desk hung out with his girlfriend. Run from this hotel

NOT handicap accessible. NO handicap parking. NO elevator!! Parking lot is small & very dangerous. We do NOT recommend. 'Breakfast' was microwavable eggs (yuck) even McDonald's make fresh eggs. Few oranges with red blemishes labeled as 'fresh fruit'. NO cleaning services on the weekend, paying as much as we paid, I shouldn't have had to make the beds and clean the bathroom. Room was either a sauna or an ice box, no extra blankets were given for children. Poor water pressure and not enough towels. Construction being done at 7 30am on a Saturday morning. Luggage rack had many stains & odor, just carry your bags yourself. No Bible in the nightstand which was another disappointment to us. For the prices we paid we had more expectations. Location is on the service road for 278, view was the highway and noise from traffic. Needed to stay here for a family wedding on Sat 4 22 2023, wish there were other options. I strongly do NOT recommend this hotel.

*This hotel has been turned into some sort of shelter or refuge. I was informed by a young woman entering the building, that it was no longer open to the general public...I am glad I did not complete my booking online!

Very well organized small king size bed room. Comfortable with TV Coffemaker Refrigerator and self controlled air conditioner good stay for but crowded for two. Breakfast with egg and sausage Pattie’s, bread bagel juice coffee pastries cereal etc . Enough variety. Clean and reasonably priced being near NYC/ JFK airtprt

This is the worst hotel every. Stayed for 20 minutes and asked for a refund. Took days to get it back. Rooms are too small, it felt dirty, you could here other people talking about drugs right outside the door and for $ 170 night it not worth it. Also the Manager some name i can't pronounce can be a real jersey. Would never come there again

Extremely rude staff and managers! They overcharged my credit card after I left. When I called to ask for an explanation, the female manager I spoke with was rude. She was giving me contradicting information every two minutes. There are fees that we were not told about upon check-in. She kept saying we were made aware even though she wasn’t there and I was! The “manager” I spoke with told me go ahead and leave a bad review if you feel like it. She doesn’t care about her job, nor does she care about the brand! Extremely unprofessional. Never again!

Not a horrible place nor the best place. I've got a few complaints though. The hot water was cold, the toilet kept leaking, the cleaning staff entered my room without permission. They used my toilet wipes to clean the bathroom. They moved my things around in the room. There is no microwave in the room to heat up food or milk for your baby, so if your coming with small children, you won't be able to warm milk unless you go to the lounge. It smelled like cigarette smoke every where. The place was clean. The breakfast buffet looked decent although I did not have any. The coffee was good. Parking wasn't bad. Front desk was polite. Will I stay there again? Depends, but if I can get better, I'd go elsewhere.

Don’t do it. Go elsewhere. The hotel smells like cigarette smoke from the moment you walk into the lobby. Also, my room wasn’t properly cleaned before check in; the complementary breakfast selection is poor (and I watched staff handle the food in unhygienic ways, so I opted not to eat here); I had to place a towel by my door to help block out the smell coming from the hallway, and front desk is not 24hr. They’re sometimes not there when you need them! I do like that it was quiet though…but besides that, there are better options.

At the Ramada Inn on Staten Island, we were treated like unexpected guests that demanded to be accommodated. I had reservations made two months in advance so I wasn't pleased when they told us that they had a problem regarding a room for us. According to the man I'm assuming was the manager, we were advised that the National Guard and the Department of Homeland Security had commandeered half the rooms in the hotel. They said our room wasn't ready then asked if we were OK with stairs. I said it depended on how many and how steep as my husband can have problems due to poor vision. He impatiently told us to follow him and led us to the basement of the hotel. There were 15 steep steps into a short unswept hallway with all the maintenance rooms and inner workings for the hotel. We began to refer to it as the dungeon. When he asked us to inspect the room to see if we were satisfied, we were not expecting to see people vigorously scrubbing and cleaning. It seemed OK. We were tired after our long road trip and it was a very clean room. So, we blindly accepted. Then the fun began. First thing, my husband got locked in the bathroom because the door knob assembly was broken and wouldn't open. I had to use a credit card in the door jamb to get him out. We reported it twice then were told it would be two hours until someone showed up to fix it. Then we realized we had no chairs and requested one - three times over 4-5 hours. Add on that the fact that the bathroom sink was clogged. Two times we went reported to the desk about that. Housekeeping came once during our three day stay and took most of the towels and all the washcloths from the bath. Never returned with fresh. Had to ask - again twice. They gave us more towels - no washcloths. We had functioning internet one day out of our three day stay. I was told the problem was me. I worked IT for a bank so I can't be easily snowed. We had no issues at any subsequent motel. Lying to make me shut up is not great customer service. The manager was fed up with me by this time. I have NEVER had to approach the desk more than once on any issue. In fact, I have rarely had to go to the front desk with a problem, we are easy going. They charged us full price as though we enjoyed a properly furnished room (we didn't bother asking for lamps or bedtables). I'm not a fighter and neither is my husband. I will make my voice heard in my review. We fared better than most in that many people were called and their reservations cancelled. We were all there for the Bike NYC Ride and no one was at liberty to change their plans. There's some dirty business going on in this country. I hope we survive.

The toilet clogged so instead of coming and unclogging it they told us that we could use the toilet in the room across the hall, but we can’t switch to that room because it only has one bed and it’s not made.we didn’t feel safe with our two teenage daughters crossing the hall if they had to go to the bathroom in the middle of the night. So they had one more room and it reeked of smoke. We spoke with the manager and told them it’s a safety issue and a sanitary issue. They told us where to find a plunger so we could plunge the toilet. Originally the guy behind the desk didn’t have access to the plunger. All of a sudden when we spoke to the manager the plunger could magically be found.

Asked for a non smoking room. There was an ash tray and the room reeked of stale cigarette smoke. We travel as a family for my husband’s work and our child does virtual schooling so we have more than a few bags coming into our room where we stay for 1-2 weeks. This morning I was told that our building was being evacuated (there are two). The entire building where our room was smelled like marijuana was being grown, not just smoked. The hotel has no elevators so after we loaded everything they told us we would have to take it down the stairs. We decided to go elsewhere. There’s no microwave or fridge in the room which is more costly for us since we have to leave for meals and the breakfast options are kind of a joke. After staying here for nearly a week, I can say I agree with all of the negative reviews I’m seeing. The only two good things I could possibly say is the coffee was good and it was quiet. Almost eerily quiet.

Do not stay here. Less than 1 star. This is where the junkies go to do drugs. The place is run down. Nothing modern. Even have box tvs. Not worth it even if they paid me to stay here. The front desk is rude. Stains all over the place. Even on new towels that they said were clean. Doors barely work. And parking lot isn’t monitored so expect your car to get broken into.

I have stayed at all the major hotels on Staten Island and this by far is the best and my favorite. The room was extremely clean and the staff, including the manager, was extremely pleasant. I will be staying here again for all my trips.

When we are in NY , we are always staying in Ramada. This time -October 29-30/2022 was the worst experience ever ,never will stay there again and will tell all my friends how bad you treat your regular customers . We paid cash on our check-in and Ramada charged the credit card as well . I called the customer service couple of times - no responds . Please watch it !! if you pay cash- don't forget to ask for receipt !!! I hope that young lady that collect my cash spend it on something important to her ,and make her more happy!!!

Adorable accommodation with decently good service and rooms. Glad breakfast is served at that price. If visiting NYC for a few days, then this can be a good place to stay.

I wish I could give them zero stars. This hotel is ran by a prejudice man and his family. Service is absolutely terrible, rooms are tight and the breakfast 🥴 omg just walk with a granola bar. They refused to answer the phone at the front desk when my company called to address issues with my room. I saw this take place right in front of me. They were extremely dishonest. My company had extended me there and even though I showed proof they had taken my items out of my room. The funny thing is they lied about it. The owner brought my bag out after saying nothing was left in my room. I immediately got my company to book the Marriott. Not even in the end of days would I return. Absolutely terrible. Do NOT book. Save yourself the trouble and read the reviews. I wish I had before going there.

Of all the hotels in Staten island ny. I feel as though my stays at the Ramada have been most comfortable, unbothered by any nonsense, and fairly decently priced. It isn't the cheapest option on the island, but like everywhere else, you get what you paid for. And i would much prefer to spend the couple extra dollars and have a peace of mind and stay at this Ramada opposed to some of the hotels on the island eastern shoreline.

So far our first impression not good. The receptionist was very rude and the hotel was not very clean. The bedding had cigarette burns in the fabric. I do hope our stay turns around for the better. Not looking good 😒 We will never stay here again… if you have an option choose another hotel. Hopefully you will have better service and a much better stay. 😑

People are complaining a lot about this place but you gotta look at it for what it is. It's a safe, decent, cheap hotel. It's not the Four Seasons and that's okay. Was close enough to the cruise port to make it an easy morning for us. Staff was very polite to us out of towners.

Overpriced No frills type of hotel. No breakfast even though stated on website. Coffee is rancid. Little water pressure when taking a shower. Other Hotels around within a 5 mile radius that are worth giving a shot

Very clean room and property. The front desk staff was very friendly and professional. The only bad thing was no breakfast was served, even though it was advertised. Overall, it was a very good stay.

VERY PROFESSIONAL, FRIENDLY STAFF AND REASONABLE PRICES AND VERY VERY CLEAN PLACE AND VERY EASY TO GO THERE. I LOVE THIS PLACE.

If only I could rate is 0 stars. DO NOT STAY HERE. The rooms are overpriced, tiny, the are no amenities like coffee makers, barely any wall plugins, the drop offer breakfast (for covid reasons in SEP 2021), the staff is rude and their wifi is complete trash.

This hotel was a disgrace to the already not so great Wyndham brand of hotels. I understand hotel takeovers and this was once a different hotel, from what i understand, but i expected a bit more than what i got for nearly $200! First of all, this is one of the few smoking hotels still in existence! I never would have thought that i was booking a smoking room anywhere, but i did. Only smoking rooms were available. I bought a special spray to help neutralize some of the outdoor after i entered the room. My flight home was canceled and it was last minute on a Friday, so it was one of the few options under 200 dollars in NY with free parking. My room stared with a 4 but was one flight lower than the main level and there was no elevator in site! The room stunk, the TV has only basic cable channels, so i couldn't use my phone or smart TV features because there were none! The bathroom sink was clogged with water easily and it took forever to drain, the curtains did not close all the way- the semi-sheer white ones had a gap in between them and the tacky, decorative curtains on the sides did not close. The cabinet that houses the small fridge was badly damaged from condensation at the bottom. It was just gross! I was disgusted. I have nothin good to say about it, other than my car didn't get robbed, and I'm from NY! For the record, I stayed in room 414. Don't stay in room 414 unless you want to give a show to whomever passes by your window. Maybe the other rooms of this dreary hotel are better? Maybe not!

This is the worst hotel on earth. It reeks of smoke. When I arrived the room had not been cleaned from the previous person's stay. I arrived after 9 PM, by the way. They had me wait for service to come clean it as they had no other rooms available. I courteously waited over 20 minutes and then left. They refused to refund my money as I had already checked in. I left anyway and booked another hotel. I'm out $140 for a room I didn't stay in and after seeing how they treat people and the lack of customer service and general disgusting state of the hotel I'm glad I left. Stay anywhere but here. It is the worst hotel. The worst employees and management I've ever experienced. I wish I could give negative stars. See above - could not stay there as the room was not cleaned when I arrived so I booked another hotel.