Very poor customer service. Not honest and transparent management.

Do not deserve any star, I have an appointment with my 2 kids for Dec 22, 2023 I asked for our appointment to be rescheduled which they did Dec 30, 2023. Come 29 someone called they told me they are going to have Christmas party so they have to reschedule us for Jan 3,2024 which is the earliest one. We had our appointment that day and to my surprise I was charged for Jan promo instead of Dec promo I asked the receptionist she told me that’s the management decision, so I told her that why are we being charged for Jan when it is not our fault if our appointment was re scheduled and they did not told me that I have to pay that amount (1K) instead of the Dec promo(550). I ask her the receptionist if I can talk to the manager or the owner they said they will inform them about the incident and they will update me. The next day I asked for an update from their business chat page she said she is the owner, she said 1K is not worth the stress I am giving them. I also have businesses but being the owner I will talk to the costumer and ask her first about the incident. So I can improve our costumer service handling this kind of situation. Never I will talk or treat my costumer like this. Do you think if it is well explained to me I will ask for explanations? And you were saying about the difference of the inclusion of Dec and Jan promo. How would I know the difference if it wasn’t explained. One more thing this is not about money, accept it as a constructive criticism so you can improve your service. It is about costumer being heard. Do you think $20 worth my stess?

You know what can turn your clinic upside down? Its your poor customer service!!!!! You ask people to make an appointment by calling the numbers you posted only for you to cancel the call with a response “Please Text me.” And when we do, you do not reply to our messages!!!! When we follow it up you would respond “fully booked na po!” Dont you find that frustrating for your customers?! Is that what you call “alagang Elle Reve”?! in all honesty… where’s the care?! To think you have already skipped the first and foremost procedure, “THE CONSULTATION” you tell us to make an advance payment for the service when in fact there was no assessment made to your patients first. And when we are desperate to get that appointment we ask for the account number and then again you dont respond to our messages… your services might be cheap and affordable, but trust me it wont be long until you find some competition, someone who offer the same. Who “really” takes care of clients and not let them wait in vain. And you even plan to branch out when your appointment system hasn’t even been improved? Why not invest in training your people with proper customer service and work efficiency before branching out. What a shameless act!

I would give a no a star rating if only I could. 1 star rating is super generous. The employees are not accommodating and friendly, not punctual, not professional, disrespectful to clients. Their services are not worth anything, no improvement at all. No proper training conducted to aestheticians

It is understandable that the staff is busy because they do not have a permanent receptionist to work just as a customer care representative and reply to questions. The important thing is that they reply. Had my treatment done on my scheduled date, they gave me an option to reschedule because of the up coming holiday, but I pushed through. I am happy with the results. To more treatments with this clinic!