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Citi

Bank

😠 Bad customer service. I am a Citi client for 15 years. I went to this branch to open a new account and they asked me to come back with certain documents. I went back one month later, when they informed me that I needed an appointment . So I made an appointment to meet with Catherine one week after t... People often mention branch, account, appointment, service,


Address

401 W 41st St, Miami Beach, FL 33140, United States

Website

www.citi.com

Contact

+1 786-800-2754

Rating on Google Maps

2.60 (40 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 5 pm
  • Thursday: 10 am to 5 pm
  • Friday: 10 am to 5 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 10 am to 5 pm
  • Tuesday: 10 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: branch (10) account (8) appointment (8) service (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Zheran M. 6 years ago on Google
    I made $600 dollar cash deposit in the atm and the atm eat the money without reflecting the deposit in my account. The branch manager and all the staff were completely unhelpful and arrogant. They didn’t try to help me and told me to call the 1800 number, when I called they said it would take 10 business days for me to get my money back while they did an ‘investigation’. I am completely chocked over the fact that this can even happen, the terrible costumer service, basically none existent, and how I am left without my money until who knows when. Worst bank EVER!
    2 people found this review helpful 👍

  • 1/5 Carla R. 1 year ago on Google
    Bad customer service. I am a Citi client for 15 years. I went to this branch to open a new account and they asked me to come back with certain documents. I went back one month later, when they informed me that I needed an appointment . So I made an appointment to meet with Catherine one week after that at 10am. I was there on the day of at 9:50am, I waited for Catherine to arrive at the bank until 10:27am, she never showed up. I had to leave because I had another meeting scheduled. No respect for a client’s time, and no apologies from Catherine.
    2 people found this review helpful 👍

  • 5/5 Vanessa James M. 1 year ago on Google
    Great service, Cathy was incredibly helpful.. the entire team at the branch were welcoming, warm and fun. Key tip: Make an appointment! I recently opened an account at Citibank Miami Beach and was pleasantly surprised with the level of service and the details catered to me. I stopped into the location, set up an appointment in person with Oscar at the teller check-in and then came in to have the account setup. Cathy Rincon worked one on one with me. She was kind, detailed and went above and beyond to make sure that not only was I getting the account that best suited my needs, but a detailed review of the benefits. My tips for a great experience in the branch: 1. Make an appointment, the branch is very busy and often cannot take walk-ins same day account openings. Check with the teller on what docs you need for your appointment. 2. Be prompt- as the location is busy, being on-time and ready with all the docs you need will make your experience a breeze. 3. Be sure to give yourself an hour or so from start to finish if you're opening a new account. 4. Pay for your parking in advance to avoid getting a ticket on the street.
    1 person found this review helpful 👍

  • 1/5 Eric F. 2 years ago on Google
    Waited over an hour in the lobby today (can't make an appt because citi's online site doesn't work), no one apologizes for the wait or gives an update how much longer. Overhear the manager complaining on the phone about being in a predominantly Jewish area... Just a completely poorly run branch.
    1 person found this review helpful 👍

  • 1/5 Gustavo B. 4 months ago on Google
    Citigold customer here for several years. NO ONE PICKS UP THE PHONE at this branch. If you go there to speak to manager, they will tell you have to make an appointment. On Citibank website this branch is not even listed, so how can I make an appointment? And when I call Citigold over the phone they tell me there is nothing they can do! I am in an infinite terrible customer service loop!
    1 person found this review helpful 👍

  • 5/5 Enrique P. 1 year ago on Google
    An extraordinary and professional team always kindly ready to help you with the banking procedures, there is definitely an excellent management.

  • 5/5 Chrissy S. 1 year ago on Google
    My experience (including my interactions with their employees) at this CITI branch has been amazing! They cater to the needs of their clients, and always make sure to handle situations in a way that benefits their clients. I love banking at this location and can't wait to go back! Highly recommend <3

  • 4/5 I F. 2 years ago on Google
    The manager there is very nice and was very helpful but my overall experience with Citi bank is ok. They do not have the most user friendly app, require you to do things by phone when other banks have been doing the same thing online for years and make mistakes like send you the wrong card when your check card expires.

  • 1/5 valerie f. 2 years ago on Google
    Worst service ever . I call my citigold manager usually once a year , he never call back or follow up on my request . It is clear that if i cant change the branch, i will remove my account fro this bank even though i have been with citibank sinc 1987 !

  • 4/5 Andrew S. 1 year ago on Google
    Oscar is very friendly and greets all his regular clients by name before you even step up to the counter. Its rare to find people like that who make an otherwise mundane task such as going to the bank a pleasant experience.

  • 1/5 The Perfect Present C. 1 year ago on Google
    very poor service. NO ONE answers the phone! i dont know how they get new cusomers?


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