The worst store for McDonald’s I have ever been to. The place is so dirty and the food is greasy And the fried chicken was black from how old was the oil is. Worst customer service, and the employees are very rude. The girl in the picture is very rude to the customers and the guy by the register was refusing soft drink refill and when I asked why if McDonald’s policy says it’s a free refill for any soft drink and he said that the owner refuse to give refills to customers.

They do not know how to make a simple sandwich. Avoid this place and spend a few more dollars somewhere else. This is supposed to be a deluxe chicken sandwich, but this is how it came.

So I ordered on the take out screen ...a coffee and sweet tea ...several times at this location Miami beach..I like my sweet and not just some milky tasting drink. So I select my sugar count and and creamer ..out all times they only got it correct once. Here today and the girl didn't follow the instructions on her screen. She just chose the amount she was going to put I watched her. Then I went up to ask for extra packets and the girl act like she did not hear me at first then gave me 2 packets. So McDonald's either you guys are going to stop being tight with your condiments..and put them out for your customers to grab if needed extra ..and if your employees refuse to follow directions

This location is the worse. The staff is not friendly. The quality control is lacking. The place just smells like homelessness; you can almost taste it in the air. I've brought my concerns to the attention of the management staff and no changes; no one seems to care. Today is my last day eating here, which makes me sad because I love a good sweet tea and fries! 3.1 rating is way to high.... don't believe me? Read the comments below.....

Poor Service. Ordered double hamburgers, received single. Ordered much more food with this burgers for whole family. When asked for exchange, correct mcdonalds mistake and receive what was paid for only, they changed one of two burgers, as one was half eaten - noticed that there is incorrect food received during eating. Seems EU and US McDonalds keeps different standards. Disappointed. Few homeless inside asking guests for money. Based on prices, Service level and my current experience I think in general Burger King is better pick in US, then McDonalds.

They are up to shenanigans here. They don't have small or medium fries, but they do have large fries. This means that meal deals involving fries are unavailable, the Friday $1 fries are unavailable. They also will eliminate the double cheeseburger/6 piece nuggets bundle because they can. But if you order something they DO sell, it gets made super quick, nice enough staff, plenty of seating and a walk up drive through window.

A horrible McDonald's restaurant. It's dirty, service was bad, strange people walk in and out all the time, overall the place looks out dated. It seemed that they blocked some of the cheaper items from the menu around diner time, for example they did not serve the Happy meal with 4 pieces of chicken nuggets. That one was 'out of stock', although the did sell the Happy meal with 6 pieces chicken nugget. What a joke. If you look for a nice place to eat with your kids, go somewhere else.

One of the worst McDonald’s I have seen in my life. Restrooms closed and they still call them self a restaurant

I was in Miami for a mini vacation last week. I was attended on by a young black man on cash who was wonderful. Even when another tourist was being a b..ch and berating the staff he was polite and respectful. I would have put her in her place but the manager shook his head at me so I didn't. Keep up the good work you man I appreciated you.

A Delectable Disaster at MacDonald's: Where Chaos Meets Cuisine In the annals of gastronomic turmoil, my recent visit to MacDonald's stands as a perplexing testament to the boundless depths of culinary chaos. As I ventured into this fast-food abyss, little did I fathom the tumultuous journey my taste buds were about to endure. The very essence of efficient service seemed an elusive concept, akin to chasing shadows on a moonless night. Staff movements resembled a choreographed ballet of disarray, with orders lost in the frenzied shuffle and patience a foreign currency. The ordeal unfolded with all the precision of a grand tragedy, leaving me to ponder whether I had stumbled upon a gastronomic staging of "Macbeth." Upon receiving my meal, I was confronted with a tableau that could only be described as gastronomic abstract expressionism. The burger, hastily slapped together with a flagrant disregard for symmetry, dripped with sauces that had clearly pledged allegiance to gravity. The once-pristine wrappers lay strewn across the table, a sad testament to the haphazard assembly that transpired behind the counter. But it was the fries that delivered the final blow to my beleaguered palate. Lackluster would be a euphemism; these potato strands appeared as if they had lost all sense of purpose and succumbed to existential ennui. Limp, lifeless, and bereft of that golden allure which once heralded a crisp embrace, they lay before me like a melancholic sonnet that never found its rhyme. In the grand tapestry of culinary experiences, MacDonald's had woven a tale of tumult, chaos, and culinary catastrophe. One could only imagine the ghosts of master chefs past recoiling in horror at the butchery perpetrated upon their art. As I exited the establishment, a gust of wind swept the remnants of my meal into a mournful dance, whispering a haunting requiem for taste buds defiled. In the annals of gastronomic misadventures, this chapter shall forever stand as a testament to the inexplicable allure of seeking sustenance amidst the ruins of order. To those daring souls who may traverse the threshold of MacDonald's, heed my cautionary tale: Prepare your palate for a symphony of discord and your senses for a cataclysm of chaos. For within those golden arches, a culinary calamity of epic proportions awaits, forever etched in the annals of my gastronomic memory.

Came in this morning at 5 o’clock to get breakfast before going into work at 6 the young girl, by the name of Leslie was at the register. When i walked up to it she walked off to side only to chat with her friend and laugh when I kindly asked for her attention, she continue to laugh, and just ignored me. By the time she came to take my order, it was already too late and I had to leave. I didn’t ask to speak with a manager by the name of Dora who was able to give me Leslie‘s name because she did not want to. I would not recommend going to this McDonald’s as it is very Unorganized and unprofessional

Nasty. This place has gross people inside. They look homeless. Inside and out. There was a mentally ill woman yelling at staff when I visited. I don't feel safe. It's dirty. They messed up my order. They are in a rush. Looks very busy here, staff can't keep up. They have given up.

Ordered 2 adult kids meals... they kept the toys for themselves. Missing 2 collectibles. Which is the point of the whole meal! And they gave me nuggets instead of the big Mac I ordered. Pure disappointment. Shame.

Stayed downtown stopped for sandwich and coke. Coke machine was broken; homeless all over the lobby, bathrooms had homeless in and out with obvious drug use. Employee was too worried about the bathroom door lock and messed up a 2 sandwhich order. Manager quickly fixed. Typical big city overpriced trashy fast food place. Felt like I was back in New York City.

It is right near a park with interpretive art. Inside there's a huge dining area. It does have self service kiosks. I got free dip sauces and free sandwiches because of the promo. Definitely will come back again.

I purchased a meal just to use the restroom and was not aware the pin was on the receipt, I clean the table and dispose residual in trash with the receipt, no support from the people at the front desk to help me with the restroom, don’t waste your time and money here. South beach has more valuable and better service places

The food was absolutely a quarter pound is supposed to be cooked fresh well it wasn't. The French fries were was burnt. The worst experience I've ever had at McDonald's. I brought my family from Las Vegas they were sadly disappointed also. And they don't do refills when you eat inside.

Big Mac was cold. Tables, floor and whole restaurant was very messy. No serving in the tables so everyone ordered take away even eating on site. (one reason why so messy) Taste was normal but overall not even close McDonald's quality.

We made a "quick" stop here to get a "quick" bite. It wasn't as quick as we would have hoped. The restroom was "out of order," and the menu items were pretty much all "out of stock." We were lucky they had just made some fresh fries and were able to have them before they ran out of that as well. Although we only walked in to pick up and go, the restaurant didn't look very clean. The service was wonderful, though! The young man that took our order was very friendly and efficient. 5 stars for service...2 stars for overall experience. Oh, and we were lucky to find parking right in front of the restaurant.

Good place to eat quick, who doesn’t love a McDonald’s? Was a bit confusing with the table number on the self service machine when it didn’t go to our table number so had to stand in the que instead. No receipt, you were only aloud to be in there for 30 minutes especially how busy it was it didn’t seem realistic at the time. The cleaner didn’t clean on the side of the chairs where people put there hands to tuck there chair in which is unhygienic and people were there for more than 30 minutes. But overall very nice good experience despite the critic and would go there again. Good portion / drink sizes.

Half the menu was listed as out of stock on the kiosk. I ordered a soft drink. They didn't offer it to me when they called my name at the counter because all of the table tents were missing. I reminded them of my drink and they handed me a cup of water. One of my burgers was offset in the bun by almost half and the cheese locked it that way all jacked up. I get the labor shortage and it's a busy place. I would certainly go back. I just can't say I loved it. That would be offensive to all the other places that are outstanding.

McDonald's excels at friendly service and inexpensive, but good quality, food. This franchise has none of that. The staff was efficient enough, but distant and surly. I had two meals there. Both times my food was too cold to eat. One problem may be the groups of loud and rude teenagers that hang out there. The backs from a long banquette are missing leaving wood laths that poke the back. All of that is unfortunate because this franchise has a perfect location to shine.

Hello, I hope this email finds you to inform you that your staff needs to be engaged in coaching due to the lack of attention to a female and I needing to use the restrooms after multiple attempts to utilize them. I was ignored by the first female and was given a puzzled look that they can't be opened. After I went around to seek attention from the other staff she rudely stated both bathrooms are not available, after I asked why she said " they just are ". I asked to see what would cause them to be unusable but could only feel discriminated as she added no urgency to the issue. She then asked if I was management to even request to see the inside of the bathrooms. As a LONG TIME CUSTOMER. I suggest to keep your client based loyal to address this issue as it leaves a bad image on the franchise. I left feeling "I didn't have it my way ". And that's just a bowl movement. Thank you for your time and I hope this matter has been addressed the next time I pass by the store as I will try to obtain pictures of the staff reluctant to assist. Best regards, JJ.

I only had a Mocha Frappe which in my opinion is the only fast food drink even better than a chocolate Wendy's Frosty but it was extremely delicious as always !

Ordered $30 worth of food on Uber, the fries were old and stale and the nuggets didn’t come with any sauce. They gave me a drink that I didn’t ordered but left out the 2 quarter pounders we paid for. I’m fine with it but they didn’t answer my calls at all to refund it

Cashier refuse to sale. In this location just one credit card machine works, but they have two register... The other one cashier refuse to open it or use it... So why you guys have 2 register for..... Seems like cashiers determinate who can eat or not.... Shame on you

My first time trying a Big Mac and it was delicious 😋. The restrooms were blocked off, which I found absurd because you can't have a fast food restaurant and not have restrooms available for your customers to use. There were also about two-three homeless persons sitting in the restaurant.

This place is RACIST. They do what they want to do in there!! The food is never fresh and the workers are very rude to the customers and when you have a problem with your food they tell you to leave and don’t come back. All the works and the managers are all rude and unhelpful. They banned me for no reason. All them need to be fired!!!

Had me waiting for absolutely too long🥱 when they had no🚫 customers and the drive thru wasn't busy at all; then had to call them twice(was being ignored) just to place my order. Also was calling order number wrong until I realized he was higher than my order number was 🤬😡😡🤬😡🤬🤬😡😡🤬😡😡😡🤬😤

One of the busiest location, and I guess it is one of the cleanest Mc Donalds.

the worst McDonald's I've ever been to. I placed the order via screens After picking it up, it turned out that I wasn't given any ice cream. when I tried to explain it in English, it turned out that most of the employees standing at the counter barely understood English and answered me in Spanish. 15 minutes of arguing and repeating what I wanted in the simplest terms resulted in someone from the back office who understood English finally coming and informing me that the flavor of the ice cream I had chosen was gone. I agreed to a different type, but when I asked why they were giving me an order, knowing that it was incomplete, without any information for me... the question was left unanswered, only lowered heads meant that now they understood well what I was saying. I feel betrayed.

Although honestly not the healthiest food to eat when not able to go find a healthier restaurant sometimes due to time and or money. It's what I had to eat today. !

May be it is time for people to take the time to report this location to the headquarter website! Again missing the sauce for the Mc nuggets ! Not only I am paying for them as they are part of my menu and the mc nuggets are pretty disgusting with no sauce whatsoever. Since this is a recurrent missing item at each order, I have a question. Is it the food cost monitoring or a real operation issue ? May be have them put by the person packaging the mc nuggets instead of the cashier!!!!!!!!!

There were 10 people behind the register. None of them can count to six? I did not order five nuggets. FYI. McDonald's on Washington Ave; the sweet requires sugar.

Food was ok. For service I would give 0 stars if I could. Rudeness started with the manager and continued with the staff. Everyone seemed very bothered to be there. Asked for an extra napkin and nobody would bother to respond. The bathroom was apparently out of order for customers but seemed to be working just fine for the staff as they kept using it.

I had a coupon for a free MC ribs with the purchase of a sausage egg n cheese mc griddle and two Big Mack's. We didn't get none of that anyway. We got other stuff instead of popcorn.

Very poor customer service on the part of the cashier. She ignored me while i was making a query and showed absolutely no remorse. Some people need to learn manners. Also the self service kiosk does not give you a recepit. So you have to remember your order number.

Accidentally ordered extra fries and immediately asked the employee to refund it. She called her “manager” over who told me to”call my bank”. Check your bills, they don’t care about customers here

Absolutely terrible quality control. How anyone thinks this is ok to send to paying customers is mind blowing.

This is the best McDonald's I've ever been to. Sure, some items were missing, but the staff was super friendly, and the food was delicious. Best cheeseburger ever, and best latte ever. And we got double cheeseburgers instead of cheeseburgers.

Absolutely no employees speak English. We waited over 20 minutes on our food and had to utilize Google Translator for the employees to understand we had not received our order.

Literally locked the door on my face. I never write reviews but this was so strange. Was attempting to purchase breakfast and there was an employee who physically pushed me out and locked the door. Completely unwarranted given my calm demeanor. Very bizarre.

We ordered a menu on the machine and the machine said that we had to sit and they will bring the order to us. And the Machine did not print out a receipt. After waiting for 20 min we decided to ask. The Manager replied with an attitude we do know bring it to the tafel you have to pick it up. When I explain to him that and is saying he gave me an attitude again and said isn’t it obvious

Let's say this place has everything to be much better having such a good location. However, it ends up attracting and keeping a lot of less wanted clients harassing everyone constantly. Order machines not giving order paper created a lot of uncomfortable situations. Food was okay.

Kids favorite restaurant and parents’ not so favorite but most of the time everyone loves their efficiency. You must order on a kiosk which is easy enough until you get to the end where it tells you to grab a “table tent” and input the number. I didn’t see anything resembling a tent but I had an idea of what it should look like. The counter staff were so busy they talked around me to other customers. I waited my turn and finally got to ask for a number for my dine in order, the “table tent.” The counter guy looked at me like I was speaking a foreign language, oh wait, I was speaking English and he didn’t get anything I said. He motioned me to wait and went to confer with the manager who was so busy fielding the window he paid no attention. The counter guy who hadn’t understood me went back to work helping other people. My kiosk order timed out. So I started over and this time asked for carry out which didn’t require me to get a “table tent.” Although they were very busy they did get me the order in less than 10 minutes, about half the time I wasted on the first try. As I sat waiting for my order I watched 3 people in a row return their drinks because it was the wrong drink. Maybe a cascade effect, you get one out of order and the next few also get the wrong drink. As for me, I also got the wrong drink. I love you McDonalds, my kids and grandkids love you. But this location has a lot of work to do to meet McDonald’s higher standards.

Food was great, service as well, atmosphere lacking